# Taskrabbit Helper — user reviews > 156 indexed App Store user reviews of Taskrabbit Helper by Dolly, Inc., rated 4.70/5 from 4,469 ratings. - Source: https://appshunter.io/ios/app/taskrabbit-helper/id1552804579/reviews - App overview in markdown: https://appshunter.io/ios/app/taskrabbit-helper/id1552804579.md - Rating breakdown: 5★ 3,881 · 4★ 192 · 3★ 91 · 2★ 54 · 1★ 251 ## What do users think of Taskrabbit Helper? Overall sentiment: negative **Pros** - 🚀 Easy to navigate app - 👍 Great customer service - 🤝 Helpful and understanding customers - 💰 Good earning potential **Cons** - 🐛 Glitchy app and system issues - 💸 Low pay and declining rates - 🤖 Poor customer support - ⏱️ Delayed or missing payments - 🚗 High gas costs and mileage - 🚨 Unfair penalties and policies **Commonly reported bugs** - App constantly logging users out - Inaccurate job details and requirements - Issues with the team/helper feature **Most requested features** - Ability to pre-set availability schedules - Improved job assignment and notification system - Better support for helpers and drivers ## Newest reviews (19 of 156) ### 2/5 — Nee update *2026-03-18, version 1.119.1* No names, no item description, no nothing, its really annoying to get to the store with no info but the number. The waiting time to get the items has increased because of it. And now you cant talk to the customer. This update sucks. Thats the first app o dont see ever a developer answering comments.. changes are NEEDED. ### 1/5 — App says another person has been scheduled, won’t let you accept the dolly then will charge you *2026-01-04, version 1.118.31* They told me I never was scheduled, I didn’t show up and now they want me to pay them $90 because it happened twice. They never answered their phone or responded to emails and refused to void the penalty “but are still working on fixing the issue almost a year later” I never intended to miss or abandon the Dolly. On the day of the job, when I received the dolly, the app would not allow me to start the job. I attempted to resolve the issue immediately, but no one was reachable by phone at the time. I also sent multiple emails to support explaining the situation, which went unanswered for months. I am only now receiving a response, long after the incident occurred. This delay alone highlights a serious breakdown in support for providers. If Dolly is aware that the app has recurring technical issues that directly prevent pros from starting jobs, it is unreasonable to penalize providers for failures outside of their control. Voiding this penalty should be a straightforward decision under these circumstances. What is most concerning is that I have experienced the same app issue repeatedly for nearly a year, which indicates the problem has not been resolved. Continuing to enforce penalties while known technical problems persist gives the impression that generating revenue from providers is being prioritized over addressing systemic issues. This resolution is extremely disappointing and does not reflect fair treatment of professionals who rely on the platform to function as intended. I am requesting that this penalty be reconsidered and voided, as it resulted solely from a Dolly app failure, not provider negligence. I expect a more reasonable and equitable resolution. ### 1/5 — Notificaciones *2025-12-31, version 1.118.31* El app tiene un problema en los iPhone no aparece en las opciones de notificaciones del iPhone , no se puede activar las notificaciones push , conozco a tres personas más que tienen el mismo problema que tienen iPhone ### 1/5 — Terrible platform. Unreliable *2025-12-20, version 1.118.31* Booked a mover to move one large item from Stamford to Long Island. I provided the exact measurements, weight, model and photos. Was given a quote. In several hours I was assigned a mover. My credit card was charged. On the day of the move received a message from my mover that he was on his way to pickup the item. Several hrs passed. Mover did not show up. Did not answer texts. Tried to contact Dolly. Took an hour to ahold of someone at Dolly. CSR looked up my move number and said “your move was cancelled”. Dolly has a limit of 300 lbs for items to be moved. No contact. No email. No text. Now I’m stuck on a Saturday with a heavy item to move at the last minute. Will not use Dolly again. The platform has few options for customer service and is very opaque. ### 1/5 — Lame *2025-11-25, version 1.118.31* I wish I had known there would be next to no jobs available before I forked $30 over for a background check smh your lucky if you see one or two jobs listed a week ### 1/5 — Can’t finish set up mi account *2025-11-12, version 1.118.31* After pay $30 for my background check and get an email to start to work I can’t long in or sign up in the app ### 1/5 — Not the best app *2025-11-07, version 1.118.31* I have made money with them yes but one thing for sure their communication is not the best if you have an issue with payment they are slow at getting back to you I was penalize for my vehicle breaking down and still fighting to get the penalty waived I emailed and called and can’t get a hold to the correct people they barely respond to your email but will take money from you with no issue had my account suspended after showing up to a job showed proof that I did and they never responded GoShare is a much better app ### 1/5 — No activity *2025-10-29, version 1.118.31* Im conviced after being on the app for a month and only seeing 2 dollys show up that nobody uses this app I have changed my locations settings and everything ### 2/5 — Greedy, illogical app *2025-10-08, version 1.118.31* Dolly takes 50% cut of each customers’ payment despite only offering the leads, which inhibits the pay of each mover. It’s not uncommon to see 2-hour moves for $61 — this is what Dolly recommends. You’ll be lucky if you can get an offer for more than $30/hour. Additionally, the algorithm to get selected for a job seems arbitrary at best. You may apply for a job the second it comes out, only for someone else to get selected. There seems to be no rhyme or reason to this. ### 1/5 — Working with Dolly *2025-09-23, version 1.118.31* They’re scammers! ### 1/5 — Terrible *2025-09-21, version 1.118.31* There’s one of the worst apps I’ve ever used in my entire life. I am literally working for an app not a company. The algorithm decides everything the pay is garbage. You might have to move something 57 miles in a figure your way home and you don’t get paid for that. People are supposed to list photos of the things they’re having moved, but they never do if you set a location radius, they’ll still send you things that are 120 miles away and continuously notify you for $30 pick ups meaning you will have to pick something up and deliver it for less than $30 this is a horrible job. Do not do it. ### 1/5 — DONT DO IT!! *2025-09-19, version 1.118.31* After disclosing all my info to them and paying $30 for a background check, it came back clean and I received an approval email then I couldn't open an account. I sent a lot of emails explaining the issue and never got a solution. Always same response. It looks like my information isn't safe anymore and I was scammed. Just be careful. ### 1/5 — App update is failing continuously amongst Helper/Hands & no one seems to look into this… SMH *2025-08-29, version 1.118.31* Dolly is a good app to make side cash or even making it full time, you can earn BIG; HOWEVER, with the new update, I’ve been experiencing a total 360. The app has been recently updated and is experiencing bugs left & right bc of the automation. A notification will come through for a new Dolly/Job, however within 1 sec of you clicking the Dolly to view details from the phone notification, the app opens and already shows the the Dolly is scheduled & unavailable; How tho sway if the notification just came??? I even would bypass the notification and go straight to the app, and that Dolly/Job wouldn’t show up on the open tab of the app. I’m thinking the automation they have is sending Dolly’s on jobs already booked, so that is how quickly they show not available when you click the notification. I’ve brought this to their attention, but no one seems to take heed. The Dolly/Jobs being sent out are also Dolly’s in different states at times, while clearly you set the dolly’s within the state you reside and mile radius. I’ve brought this to their attention, but no one seems to take heed. When booking a haul away Dolly/Job, there is a link where you can access a haul away site to dump to the junk and you can search for locations. It seems they have disabled that link and it no longer works. I’ve brought this to their attention, but no one seems to take heed. When a Helper/Hand is scheduled together to work. If you message the Hand, they can see your message but cannot reply back for some reason. I’ve brought this to their attention, but no one seems to take heed. I had a Dolly/Job that included a Hand. When the Hand showed up, they showed me that the app wouldn’t even open the job to view the details, however they got the Dolly and was scheduled for it. They showed me on their scheduled tab. It was showing the Dolly, however when they clicked it to view the details, it showed that the Dolly is scheduled & unavailable, however they were the Hand/assistance. Make it make sense??? I’ve brought this to their attention, but no one seems to take heed. This creates bad communication for the Helper/Hand and also for the customer we’re assisting. I’m not sure what’s going on with the app. I’ve brought these issues to their attention, but no one seems to take heed. Please take a time to read this review and fix the bugs/issues on the app. The update is lacking. Only thing new about it was the look, and delivery settings. Dolly Do Better. ### 1/5 — Trending Downward *2025-08-28, version 1.118.31* This company used to be a great way to make money with your truck. And the last few years they’ve slashed prices to wear you’d be making almost less than minimum wage. They don’t offer any incentives for gas either. Also, there’s been this thing going on lately where I’m getting sent jobs from LA and I live in San Diego. I sent them a message about it a week ago and nothing has been fixed. It’s a shame how far this company has fallen. Get it together. ### 1/5 — Don’t do it *2025-08-27, version 1.118.31* This app literally took all my info then never allowed me to setup an account. Couldn’t access this for over month and I’m finally parting ways. Dead end. ### 2/5 — Muchos problemas *2025-08-16, version 1.118.31* No hay comunicación clara te cuelgan cuando llamas a soporte no pega los retorno no ponen los pedidos y dimensiones reales de los artículos y en reiteradas o acusaciones ni foto ### 1/5 — Mr right *2025-08-12, version 1.118.31* Here we must make two things clear, the price and the clients who take advantage of the system 1. The client pays for a service and the worker receives half or less of what the client paid, without having anything and without putting anything example: vehicle, gas, miles, etc., and that is not fair. 2. Some clients lie and put false information in the application, when the worker arrives at the assigned place it is not what the application said and all to save money for their convenience and obviously the worker is harmed because he has to work more, more effort and time and that should not be the case. ### 1/5 — Blooding job *2025-08-12, version 1.118.31* Do not work for this company They take %50 of the job total customer pay and sometimes they charge penalty fee with no reason you will only get 1dollar per miles and move big heavy stuff highly not recommended ### 1/5 — Not a good company *2025-08-03, version 1.118.31* $40 for releasing a job a few minutes later that’s a scam… these Indians are the biggest scammers ever. ## Most critical reviews (10 lowest-rated) ### 1/5 — Taskrabbit is a dating site *2026-07-12, version 1.120.0* No one ever showed up to my scheduled New Tasker Workshop. I’ve received on two task requests and both were for sex. The jobs make no sense and the clients never have profile pics. The task requests are full of innuendos. The first was an old lady and the second was a gay Latino. Tasker is a scam. Don’t waste your time. ### 1/5 — Trending Downward *2026-06-15, version 1.120.0* This company used to be a great way to make money with your truck. And the last few years they’ve slashed prices to wear you’d be making almost less than minimum wage. They don’t offer any incentives for gas either. Also, there’s been this thing going on lately where I’m getting sent jobs from LA and I live in San Diego. I sent them a message about it a week ago and nothing has been fixed. It’s a shame how far this company has fallen. Get it together. ### 1/5 — Rips the workers off *2026-05-28, version 1.119.2* If you work for Dolly you’ll get ripped off. For instance Dolly would charge $800 for a 2bed room move the help which will be the drive will get paid around 260-270 while the hands is getting 130 so Dolly keeps the 400$ ### 1/5 — What’s government action can be done about not receiving pay *2026-05-22* Al been with this platform since May 13. It is now May 19. They say payouts every Tuesdays and Thursdays and it has been now to pay. I tried doing the research again and looking to see what could be the potential issue that hand from this but unfortunately they’re refusing to pay. It’s like I have all these names. I have these last names I try to look up these people at this point because I worked actively jobs that pay me up bill $700 and I haven’t received it. I don’t know driver that this point has stolen the money and some kind of way or what, but this is all right in human folks out here needing a job and the person who even created this platform did it to help but it’s like that person hired people that don’t even care. ### 1/5 — The app constantly has bugs *2026-04-02, version 1.119.2* App crashes every once in a while. Always in a different way. This time the order disappeared went I got to the drop off destination. And customer support told me to drive back to the store. Making my way back to the store the order re-appeared and now dolly just tells me to deliver it for the SAME amount of money! I drove twice the distance because their app doesn’t work properly. And they won’t give u any compensation. ### 1/5 — No loyalty. How does the system select the Helper? *2026-03-30, version 1.119.2* After securing a Dolly, an adjustment was made on the customer side which cancelled the Dolly and relisted it. I bid on it again and was communicating with the customer through Dolly and being the only one to bid for it, it was determined it was enough work for just one helper rather than 2. I bid on it instantaneously and I don’t get the Dolly. How am I not selected for being the only one who bid on the previous Dolly and was in open communication with the customer? Where is the loyalty within the algorithm in the process of selecting the Helper? ### 1/5 — Low quality *2026-02-19, version 1.119.0* They hire the worst people to help lift. No-shows, trashy/argumentative, etc. There is also no reason the app needs access to your location 24/7 but they do this too with no way to reject it ### 1/5 — Cheap payment, poor support service *2026-02-17, version 1.118.31* This is one of the worst apps for making extra money. Pay is always cheap. A of issues with their app. Very poor support service. I wish I could leave 0 starts. ### 1/5 — Dolly is really rubbish *2026-02-02, version 1.118.31* Dolly is really rubbish. A lot of the tips given by customers will be deducted by the system, and 40% of the customer's payment will be deducted to increase the platform's revenue! Apart from your own costs, it's not worth doing these jobs at all! Your own time, vehicle loss and refueling are all your own costs! It can't be compared with income. ### 1/5 — Terrible *2026-01-22, version 1.118.31* Customer support rejects proof of insurance because it’s “too blurry”. I send a .pdf which they accept but they ask me to resubmit the vehicle they rejected. I can’t upload .pdf and screenshots of it are “too blurry”. Aside from this, the helper rates are a race to the bottom which means you work with the lowest-talent help available — no-shows, people who don’t know what they’re doing, and have been in dangerous situations because of the app. Always problems with this app. Avoid it if possible ## Most praised reviews (10 highest-rated) ### 5/5 — Doesn’t respect their drivers *2025-09-13, version 1.118.31* Dolly is my far the worst delivery app I’ve worked with. A customer claimed I did a no-show, even though I communicated with them the entire day and gave updates on my arrival time. Dolly still banned my account and sided with the customer without looking at the facts. Another issue is that customers often don’t provide pictures or accurate details. The job will be listed as small, but when you arrive, there’s way more than described. On top of that, Dolly requires Trucks to be 2005 or newer, so even if you have a well maintained truck in excellent condition, you can’t use it on the app. TaskRabbit and GoShare are much better because they respect their drivers and treat them fairly. Dolly does not. ### 5/5 — I love this app *2025-03-16, version 1.118.21* Beautiful ### 5/5 — I love Dolly *2025-02-09, version 1.118.21* This app is very nice. ### 5/5 — Terrific Service with Room to Grow! *2025-02-02* The app is great, but it's somewhat inconvenient that Helpers and Hands must launch it every morning just to communicate their availability. It would be much more convenient to have a pre-programmable availability on a rolling weekly/monthly basis, from Sunday through Saturday. It would save time and streamline the selection process because push notifications would be based upon one's schedule rather than on a whim. You could market the feature as a "Forget Me Not". That being said, most clients I have served thus far have been very engaged throughout the process and offer guidance to maximize our overall productivity. I love the Dolly brand and I genuinely appreciate the opportunity to belong to this community. ### 5/5 — Dolly *2024-12-30, version 1.118.21* Thank you dolly app ### 5/5 — Good gig app *2024-12-21, version 1.118.21* I just wish I had more dollys to service. ### 5/5 — Great app *2024-12-16, version 1.118.21* Great side hustle app ### 5/5 — Cool App *2024-12-07, version 1.118.19* This is just what I was looking for to be able to go to school and acquire flexible jobs of my choosing . ### 5/5 — Good app *2024-09-25, version 1.118.18* This a good app to make money ### 5/5 — Best app *2024-09-05, version 1.118.16* This is one of the best self-directed apps on the market!!! A+++ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*