# Taspen Otentikasi — Taspen Otentikasi Biometrik > Biometric authentication app for pensioners to access pension funds remotely. (iPhone/iPad app by TASPEN (PERSERO), PT.) - Source: https://appshunter.io/ios/app/taspen-otentikasi/id1473375913 (this page in markdown: same URL + `.md`) - Developer: [TASPEN (PERSERO), PT](https://appshunter.io/developer/1473375912) - Category: Finance - Price: Free - Rating: 5.00/5 from 4 App Store ratings · 1 written reviews indexed - Age rating: 4+ - Requires: iOS 12 · 17 MB - Languages: English - Released: 2019-07-31 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/taspen-otentikasi/id1473375913/reviews.md ## What is Taspen Otentikasi? Aplikasi Otentikasi adalah salah satu cara untuk Otentikasi agar pensiunan tidak harus datang ke Bank atau Pos untuk mengambil uang pensiun, jika pensiunan memiliki kendala terkait penggunaan perangkat HP/Smartphone untuk Otentikasi, pensiunan masih bisa datang langsung ke Mitra Bayar Bank atau Pos. > Dalam otentikasi ini akan diminta menirukan 3 gerakan yg akan diacak. Jika gagal maka akan diminta mengulang 2x. > Jika 3x gagal maka akan disebut "Otentikasi Gagal". > Jika berhasil 1x akan disebut "Otentikasi Berhasil". Kegagalan bisa terjadi karena 1. Pencahayaan kurang 2. Bisa jadi orang yang otentikasi tidak sama dengan yang ada dalam data biometrik/enroll 3. Belum melakukan enroll 4. Saat menirukan gerakan wajah terlalu cepat atau tidak sesuai dengan yang diminta. Tujuan dibangunnya aplikasi ini adalah sebagai alternatif proses Otentikasi bagi para pensiunan sehingga para pensiunan tidak lagi harus pergi ke Mitra Bayar/Pos sehingga dapat mempermudah pensiunan dari jarak tempuh dan biaya yang dikeluarkan Jika Mitra Bayar/Pos terletak jauh dari domisili pensiunan. Untuk melakukan Otentikasi menggunakan HP/Smartphone memang butuh penyesuaian dalam tahap tahap Otentikasi yang ada, namun seiring berjalannya waktu diharapkan pensiunan dapat terbiasa dengan proses Otentikasi yang ada. Aplikasi ini diperuntukan bagi seluruh pensiunan dan akan lebih optimal digunakan oleh pensiunan yang baru memasuki masa pensiun. Minimum Requirement : - OS : Minimal iOS 8.0 Untuk informasi lebih lanjut silahkan menghubungi Call Center PT. Taspen Persero di (021) 1500919, https://www.taspen.co.id ## Key features - Remote biometric authentication - Facial recognition with randomized movements - Avoids physical visits to banks/post offices - Alternative for pension fund access - User-friendly for new retirees ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/taspen-otentikasi/id1473375913/reviews.md ### 1/5 — Aplikasi Otentifikasi Taspen *2020-03-02* Tujuannya baik hanya implementasi jauh panggang dari api. Aplikasi sangat lemot dalam segala hal. Dari mulai buka aplikasi, proses pengenalan wajah yg bertele-tele sampai memunculkan hasil, kalau pun berhasil. Iyaa, proses sering gagal. Sedih melihat assets dan sumber daya disia-siakan begini. Setelah sekian lama berlalu kirain ada peningkatan. Parah banget !!! ## Frequently asked questions about Taspen Otentikasi ### How does Taspen Otentikasi verify my identity? Taspen Otentikasi uses biometric authentication, specifically by asking you to mimic three randomized facial movements. This process helps ensure that the person attempting to access the pension funds is indeed the registered pensioner. ### What happens if I fail the authentication on Taspen Otentikasi? If you fail the initial authentication attempt on Taspen Otentikasi, you will be given two more chances to repeat the randomized movements. A total of three failed attempts will result in 'Otentikasi Gagal' (Authentication Failed). ### What are common reasons for authentication failure in Taspen Otentikasi? Common reasons for failure include insufficient lighting, the authenticator not matching the enrolled biometric data, not having completed the initial enrollment process, or performing facial movements too quickly or inaccurately. ### What are the minimum requirements to use Taspen Otentikasi? Taspen Otentikasi requires a minimum of iOS 8.0. It is supported on iPhones, iPads, and iPods, making it accessible to a wide range of Apple device users. ### Is Taspen Otentikasi secure for my personal financial information? The app is designed to facilitate authentication for pension withdrawals, aiming to simplify the process for pensioners. For specific security protocols and data protection measures, it is recommended to contact PT. Taspen Persero's Call Center. ### How often is Taspen Otentikasi updated? The latest version of Taspen Otentikasi is 1.3.9, which was last updated on July 30, 2025. Updates typically aim to improve performance, fix bugs, and enhance user experience. ### Can I use Taspen Otentikasi if I don't have a smartphone? While the app is designed for smartphone use, if you encounter difficulties with your device, you can still visit a Mitra Bayar (Payment Partner) at a Bank or Pos to complete your authentication in person. ### Does Taspen Otentikasi have ads? No, Taspen Otentikasi does not contain advertisements. The application is focused on providing a seamless authentication experience for pensioners without any commercial interruptions. ## Version history (last 5 releases) ### 1.3.9 — 2025-07-30 update version ### 1.3.8 — 2025-07-02 update version ### 1.3.4 — 2023-11-27 Fixing various bugs ### 1.3.3 — 2023-06-09 Performance enhancement ### 1.3.2 — 2022-01-06 Bug fixes ## More apps by TASPEN (PERSERO), PT - [Taspen Mobile v2](https://appshunter.io/ios/app/taspen-mobile-v2/id1483593550) - [Daily TASPEN](https://appshunter.io/ios/app/daily-taspen/id6443789025) - [Andal by Taspen](https://appshunter.io/ios/app/andal-by-taspen/id6472796492) All apps by TASPEN (PERSERO), PT: https://appshunter.io/developer/1473375912 ## Related topics [ispending](https://appshunter.io/ios/topics/ispending) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*