# Tata 1mg - Healthcare App — user reviews > 134 indexed App Store user reviews of Tata 1mg by TATA 1mg Healthcare Solutions Pvt Ltd, rated 4.70/5 from 1,416 ratings. - Source: https://appshunter.io/ios/app/tata-1mg-healthcare-app/id554578419/reviews - App overview in markdown: https://appshunter.io/ios/app/tata-1mg-healthcare-app/id554578419.md - Rating breakdown: 5★ 1,206 · 4★ 140 · 3★ 24 · 2★ 9 · 1★ 37 ## What do users think of Tata 1mg? Overall sentiment: neutral **Pros** - ⚡ Fast delivery - 💻 Convenient online ordering - 🔍 Helpful information on medicines - 🏥 Useful for remote consultations - 🏆 Excellent service **Cons** - 🕰️ Delayed deliveries - 🚫 Orders canceled without reason - 📞 Poor customer support - 🔍 Incomplete or incorrect orders - 💰 Unexpected charges **Commonly reported bugs** - App crashes and freezes - Inventory not syncing with local availability **Most requested features** - Ability to select saved addresses for ordering - Improved user interface and app stability - Faster sample collection for lab tests - More discounts and competitive pricing ## Newest reviews (12 of 134) ### 4/5 — Occasional Performance Issue *2026-06-22* App & Website has occasional performance issues, lot of opportunity to improve user experience **Developer response:** Hi, we greatly value our customer's feedback, and we want to assure you that we will share your insights with the concerned team for continuous improvement. If you need any assistance in the future, please feel free to reach out to us at care@1mg.com. ^Pooja ### 3/5 — Delivery issues *2026-05-12* They quote the medicines will be delivered in 60 minutes. After three hours they open a ticket for medicines not being delivered and ask for us to wait 24 hours for resolution. The resolution 90% of the times is that the logistics team said the area was not serviceable. If the area is not serviceable wouldn’t the logistics team know it before hand, or do they always get to work after the order is out for delivery. I have faced this issue 4 times so far. And it’s medications they are delivering not chocolates. Very disappointed by this Tata brand. 😤😤😤 **Developer response:** Hi, we never want you to have an unpleasant experience. Please share your registered contact details at care@1mg.com so that we can resolve this quickly. ^Ekta ### 3/5 — Mr *2025-12-23, version 19.15.1* Your Doctor Called I Hardly Hear Him.No Courtesy to Call back.As I Am NRI I Don’t Have Local Doctor.I Have Oder In A Past With You. ### 2/5 — Poorest Medicine delivery service *2025-03-09, version 19.2.0* 2Stars for just for app database as i am the old users of 1mg when it was not “tata1mg”and the credit gos to the original developers. I had order some medicine more than 24 hour, and after getting multipel confirmation call from Dr s, vendor, call Center asking why I am ordering, although provided prescription and explain everything about the patient. They confirm that they will send the order and it was said to be “express delivery”. Now the condition of “Express delivery” is. I am waiting for my the medicine last more than 24 hours now and that time goes delayed and delayed. They used to deliver my medicines. 3 Pm yesterday. Then it changed the delivery time 7 PM, 10:10 PM now. It is showing 10 AM morning. God knows either. I will get medicine or not. They just wanted to make us the member and pay them first. ### 2/5 — Message says delivered but I am still waiting *2024-10-21* Got a message that item has been delivered. I have not received it about 2-3 hours after message! Hence my rating. **Developer response:** Hi Ranjit, we are sorry to hear about your concern. Please share your order details at care@1mg.com so that we can assist you. ### 1/5 — Wrong test reports *2024-09-26, version 18.6.0* Absolutely appalling service from this blood test company! They delivered completely wrong reports, and when I flagged the issue, they still claim there was no mistake on their end. I am 100% certain the error was theirs! I went to a hospital to retest, and, unsurprisingly, the results were perfectly fine. How can they be so reckless with something as serious as people’s health? It’s shocking that they would rather defend their incompetence than admit fault. We’re talking about lives here, not just numbers on a paper! This kind of negligence could have serious consequences, and they seem to care more about covering their tracks than ensuring accurate results. This is completely unacceptable. They are playing with people’s lives and should be held accountable for their dangerous lack of responsibility. I would never trust them again. Shameful service. ### 1/5 — Not supplying medicines as prescribed by doctor *2024-09-26, version 18.6.0* I had ordered Bilispya Od as doctor prescribed but supplier insisted for supplying substitute. Very shameful ### 1/5 — App is Good But They Call IncessantLu *2024-09-18, version 18.6.0* They called me 4 times today just because I had added a test to the cart. The tests are usually good but this is ridiculous and unacceptable. Will not use this app again. ### 1/5 — Absolutely Waste of Space *2024-08-04* I usually get medicine offline, and turned to this app only because it wasn’t available near me. When I looked up the medicine it said NotForSale which was strange to me? Like why have it listed if you’re not selling it? Then I read the Why reason on the page, and they said only after prescription is validated is it allowed to be sold, which seems completely fair? So I uploaded the prescription my doctor gave me, and requested a call because not everything listed was required, so your only option is to ask them to call you. Their agent calls me to tell that they Do Not Sell this even after you share your prescription with them? Not allowed to be sold online apparently? Excuse me but your website says something else? And even if aren’t allowed why even have it listed? Why ask me to get my prescription validated? They said for information? No person is downloading your app to get information on medicines we have search engines for that, they are downloading to buy from you? If you don’t sell it at all just don’t list it? This is ducking quacked! Coming here in a dire situation only for them to waste your time after taking your medical data? Just wow service. Never making the mistake of downloading this ever again. **Developer response:** Hi, we are sad to see your rating. We wish to inform you that as per our internal policies we do not facilitate the sale of some medicines through our website. Please share your order details at care@1mg.com so that we can look into the concern and assist you. ### 1/5 — Inexcusable Errors and Lack of Follow-Up: A Wasteful Experience with 1mg *2024-06-08, version 18.1.0* I am extremely disappointed with the service provided by 1mg. My mom’s medical report contained an egregious spelling error in her name, which is utterly unacceptable and unprofessional. This kind of mistake casts serious doubt on the accuracy and authenticity of the entire report. Even more frustrating is the complete lack of acknowledgment or responsibility from 1mg. Despite repeatedly requesting a follow-up call, we received no communication whatsoever—neither by phone nor email. This negligence and disregard for basic customer service not only reflect poorly on your operations but also suggest a lack of genuine care for patients. Given this appalling experience, I feel that I have wasted my money. Moving forward, I will never trust 1mg with any medical reports or services. If this is how you handle patient reports, it’s clear that your service is unreliable and untrustworthy. ### 4/5 — Medicine order related *2024-06-01, version 18.0.0* I recently purchased medicine through your pharmacy app 1 mg and unfortunately, my experience was far from satisfactory. I ordered a full course of medication, but only 60% of my order was delivered. To make matters worse, the remaining 40% was automatically canceled without any notification or update on the app. This lack of communication is quite troubling, especially when dealing with something as crucial as medication. Customers rely on timely and accurate information to manage their health, and the current system does not provide the necessary updates. An integrated notification feature within the app would greatly enhance the user experience, ensuring customers are immediately informed about any changes or issues with their orders. While the convenience of ordering medicine online is undeniable, the service must include reliable and transparent communication. I hope the company will address this issue promptly, as it will be beneficial for all users to have real-time updates on their orders. Until then, I would be hesitant to recommend this service to others. I hope this captures your experience accurately! If there are any additional details you'd like to include or adjust, please let me know. ### 1/5 — Don’t waste your money on online doctor consultation *2024-05-20* Your team is highly mismanaged. My consultation was supposed to start at 9:30am. I got a ping from the doc in chat to share the reports in email. I didnt get any response from the doc even after 30 mins of sharing the reports over the mail. Post that i again messaged the doc and she called back after 15 mins. Dr Ranjana Narula was super rude and kept saying me to call customer care for every question I asked. I just wanted to confirm if she received both my reports for comparison. Finally I had to reshare all the reports by taking pictures to her in the chat itself. After this she called and explained about report. I had few more questions to which she said she doesn't have time to answer as I have taken more than 1 hour of hers. She only talked to me for 1 minute over call. I can also attach screenshot of my call history. Horrible experience. Doctors should not forget they are talking to patients. And a patient has only come to you because they have some sort of illness. No one gives you the right to talk this rudely to a patient. **Developer response:** Hi, we are truly sorry to hear about your experience with our service. This is not the standard of care we strive to provide. Please write to us at care@1mg.com so we can investigate the matter and assist you further. Kindly mention "Appstore review" in the subject line. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetic service *2026-07-01* All is well untill unless you face an issue. And then suddenly you are down a hell road. I ordered my products from this app and they delivered me completely different items. The package had two stickers of addresses,pne mine and one another person’s. I opened the package infront of delivery guy and he insisted to request a return. My biggest mistake. I immediately reached out to chat support with all the info and all I received a ticket number and an assurance of resolution after investigation within 48hrs. After 48 hrs I reached out to chat support and had to go through all the explanations all over again. I received another ticket number. I then requested a call back and the executive called me again same resolution within 48 hrs. The cycle of 48 hrs is never ending. all the proofs and testimony from delivery guy is not enough. They even rejected my return request. Now i am stuck with products of a random guy and i cant even use it. And a pathetic app where my money is stuck which has nothing to provide except ticket numbers. Just delete my account on your platform and i am switching to another app for good!! **Developer response:** Hi, we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app at care@1mg.com. ^Sagar ### 1/5 — Sagar *2026-06-04, version 20.5.1* Worst customer service no one have an idea what they are doing never order any thing from this app ### 1/5 — Highest prices *2026-05-10, version 20.4.0* I stopped ordering because their prices are the highest and service levels just ok. So then why pay more ? ### 1/5 — Unacceptable Service – Failed to Deliver Critical Medication *2026-05-08* I am beyond disappointed with Tata 1mg. I used their service because I am currently suffering from a severe, painful stomach infection. My doctor prescribed critical medication to treat the bacterial infection and manage the intense pain. I placed an order specifically because the app promised delivery within 27 minutes. I waited for hours with no updates and no communication. When I finally reached out to customer support, I was repeatedly told the order was "being packed" and "on its way." The result? They delivered the ORS I ordered but omitted the actual medicine required for my treatment. When I followed up again, I was told the medicine would now arrive 5 to 6 days from today. This is a healthcare platform, not a typical e-commerce site. A patient cannot put their physical pain or a bacterial infection "on hold" for a week because of logistical incompetence and misleading delivery windows. Their support was dismissive and failed to provide a real solution. If you are in urgent need of medicine, do not trust Tata 1mg. Their lack of accountability and false promises are dangerous when someone’s health is on the line. **Developer response:** Hi, we never want you to have an unpleasant experience. Please share your registered contact details at care@1mg.com so that we can resolve this quickly. ^Anit ### 1/5 — Don’t book for a health package especially with radiology tests involved *2026-03-07* I have been using Tata 1 mg for almost 3 years now and I have had hassle free experience of their lab tests and getting the reports on time. But this time I booked for a health package which included radiology tests. The blood sample was taken the next day as usual and got the reports by the same day. But for radiology tests which needs to be done at a Center that Tata 1 mg has a tie up with. They kept delaying the tests for over a week saying the doctor is not available and all. Finally I got an appointment after a week to a Center called “Aarthi scans &labs”. The appointment was at 12pm and I reached there on time. ECG was done and for scan they made us wait for 3 hours for no reason. There were no patients and the doctor was also available. But still they kept delaying giving lame reasons. Also the place was very unhygienic and the staff there have bad attitude and least care about the patient. after waiting for 3 hours they called us for scan and made my mom lie down for more than 20 minutes and the doctor was gone again. And when he got back he hardly did the scan for 5 minutes. How do I trust the reports I get from such a pathetic Center? Are you not doing a background check before tying up with such centres? Now I even doubt how the blood tests are done and in which centres and if it is genuine or not. I would not recommend getting any test booked from this at all. Book at your own risk. **Developer response:** Hi, we’re truly sorry for the experience at the partner center and understand your concern. This is not the standard we aim to deliver. Please share your order details at care@1mg.com so we can review this urgently and take appropriate action. ### 1/5 — Worst app for medicine delivery *2025-09-30, version 19.10.0* This app is a joke when it comes to delivering medicines on time. My order reached my city, but instead of delivering it, they just kept it with them and fixed the delivery date as 1st October. Who waits when it’s medicine? I ran out of stock, but they don’t care. Customer care is completely useless. There’s no proper number to call, only a chatbot that does nothing. I even tricked them by calling the number where you can place new medicine orders. When I asked that lady to connect me to someone who can help with my order, she said they can’t do anything and told me to write an email. I wrote the email, but even after 2 days, there was no reply. Forget solving my problem, they didn’t even bother to respond. This is not shopping, this is about health. 1mg clearly doesn’t care if patients suffer. If you value your health, don’t depend on this app. ### 1/5 — Why add address manually when already saved to address book ? *2025-07-17* This is a useless feature and a hassle for a user if they want to place order - they have to manually enter it or to the current location only. What is the use of the address book when the user will not be allowed to simply select an address and proceed to place order ??? Basically you do bot want the users to place orders for their parents / dependents? **Developer response:** Hi, we are sorry to hear about your concern. Please write to us at care@1mg.com with the screen recording of the issue so that we can assist you further. ### 1/5 — Worst service don’t recommend to order from this *2025-06-12* Rather buy near by store this is one of the worst service by 1mg, 2-3 weeks after paid order they will canceled without informing fake! **Developer response:** Hi, this isn’t the experience we aim to offer. Please write to us at care@1mg.com with ‘Appstore review’ in the subject so that we can assist you. ### 1/5 — Bad delivery experience of Tata 1mg *2025-04-03* I ordered several times from Tata 1mg and every time the delivery is out through a third party delivery partner. I normally order medicines for my father and as we are unable to get in contact with the delivery person, package gets delayed. Although the address is given in the order, the delivery person nevers shows up. I had to scroll through Tata 1mgs website for help and then I realised that they just have a chatbot and no service Center to help with order delivery. This delivery partner forwards a phone number of delivery guys which is always invalid. Therefore, practically we can not reach out to them. They don’t even show their address online so that we can go there ourselves to pickup the order. Tata 1mg is a mess. The reason for ordering from this app is that few products are unavailable in market near by my home. What is the use of buying when the product won’t reach the address in given time? The phone number I had registered is sometimes with me when I am abroad. So my phone is not reachable. There is no option to make changes in order to inform delivery guys to call on other number. **Developer response:** We're sorry to hear about your delivery experience. Please write to us at care@1mg.com with "Appstore review" in the subject line so that we can immediately look into the issue. ### 1/5 — Poor service and delivery *2024-10-27, version 18.6.1* Such a waste of time… only transact if you have enough time to spend with customer support afterwards ## Most praised reviews (10 highest-rated) ### 5/5 — RK *2026-08-05* Alternate medicine recommendations saved lot of money Automatically validating the prescription is an excellent feature ### 5/5 — Multiple patients in the same account *2026-06-26* One challenge that i face regularly is when i order medicines for my wife and myself. I have to explain to the doctor as to which medications are for me and which ones are for my wife. I would lime to suggest that patient be created within my account and prescriptions be assigned to a particular profile. That way when i need to order medicines for myself, i simply order the medication as per the prescription attached to that profile and similarly for my wife. A second challenge that i face is regarding alternate medications suggested by the app as being less expensive. If the medication’s composition is the same for both the original and the proposed economical substitute, why do i still need to speak to a doctor? Thanks. ### 5/5 — Great *2026-06-06, version 20.5.1* They always approve prescription and deliver on time ### 5/5 — Very fast delivery *2025-05-28, version 19.6.0* Very fast delivery ### 5/5 — Thank you Tata1mg for quick, efficient delivery of medicines *2025-04-27* I could find almost all allopathy and ayurvedic meds that I needed. I was notified about delivery immediately and even delivery was seamless. ### 5/5 — No professionalism *2025-02-09, version 19.0.0* Booked a test. Cancelled my other plans and no one showed up to pick up the sample. When I booked the test I received 4 messages saying Be ready, Order confirmed etc. When the time came - no communication nothing and when I tried calling the system couldn’t identify any booking even though I was using the same phone number. Then I had to go through the app find the hidden chat option under my tests and then chat with the agent to reschedule. There should be some accountability here. People are fasting and waiting for the tests to be done. You can’t just not show up and not tell the patients. ### 5/5 — Lab test *2024-11-12, version 18.7.1* This app is great. So so helpful to get connected. The lab tests are seamless. ### 5/5 — Fantastic *2024-06-23, version 18.1.0* Had a wonderful session with Dr. Sarthak Chakorovarthy. Overall it is absolutely usefull ### 5/5 — Good *2023-11-28, version 17.2.0* Very good ### 5/5 — I like 1mg *2023-08-19* Yes, going to buy medicines has become easy with 1mg for me, though I feel they should provide more discount on every medicines. Because this is TATA now and we always feel wherever there is Tata we get best quality in less prices. Thanks Tata, with your name trust comes naturally. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*