# Tata AIA Life Insurance — user reviews > 40 indexed App Store user reviews of Tata AIA Life Insurance by Tata AIA Life Insurance Company Limited, rated 4.70/5 from 1,157 ratings. - Source: https://appshunter.io/ios/app/tata-aia-life-insurance/id1634923478/reviews - App overview in markdown: https://appshunter.io/ios/app/tata-aia-life-insurance/id1634923478.md - Rating breakdown: 5★ 1,015 · 4★ 58 · 3★ 17 · 2★ 10 · 1★ 57 ## What do users think of Tata AIA Life Insurance? Overall sentiment: negative **Pros** - 👍 Mobile app payment screen - 🚀 Fast app performance **Cons** - 🐛 Frequent crashes and freezes - 🔒 Login issues and lack of auto-login - 💸 Forced direct debit/auto-debit payment options - 🤖 Poor user interface and navigation - 🤔 Inconsistent app behavior and functionality **Commonly reported bugs** - Spinning loading indicator that never goes away - Issues with app updates and version compatibility - Problems with payment gateways and processing **Most requested features** - Auto-login feature - Improved payment options and flow - Better user interface and navigation - Consistent app performance and reliability ## Newest reviews (10 of 40) ### 3/5 — Auto login *2025-08-30, version 3.0.24.7* App is great but needs facility to remember login automatically instead of writing login every time and doing otp ### 2/5 — Not User friendly at all *2025-02-12* I have a Life insurance policy with Tata Aia…while booking the policy the agents tell you all good things about the Policy and free medical checkups and stuff…But later if you try to utilize any of these perks it’s just a big waste of time…I have been trying to book a medical from the past 1 week and neither the agents or the customer care is aware how to book the medicals and blood tests and the App is an even bigger dud then I expected…it’s useful only to pay your premium and is worthless otherwise **Developer response:** Dear User, we apologize for the inconvenience caused to you. However, we would like to understand your issue in more detail. Therefore, please drop in your mobile number / policy number at customercare@tataaia.com or call us at 1 860 266 9966. ### 2/5 — Payment button disabled *2024-07-20, version 2.0.20* Forcing to make direct debit / auto debit. I always like to pay via net banking ### 3/5 — Please test your app before pushing update *2024-02-16* When I tried to check the customer care number within your app I find that numbers are flipped between NRI and domestic customer. Then Your AI enabled chat has problem, it closes the chat if response is delayed beyond 15 sec where as your AI assistant take their own sweet time to respond which is in range on 45 Sec to over 2 min **Developer response:** Hi there, we apologies for the inconvenience caused. For any service-related queries, please share your contact & policy details at customercare@tataaia.com or call us on 18602669966 so that the concerned team can contact you and resolve your issue. Thank you ### 3/5 — Below Par *2024-01-10* App UI is not user friendly. It’s very hard to navigate the Ui and find something useful. **Developer response:** Dear, we apologise for the inconvenience and have taken note of your concern. Kindly share your policy number and a screenshot of the issue faced at mobileapp@tataaia.com to resolve this as soon as possible also, you can raise a service request as we have an option in policy servicing for raising and tracking service requests. Thank you. ### 2/5 — Unable to make any payment (Always showing loading symbol) *2023-08-01* I am able to login the application and select the policy and it details but unable to make the pay premium. When i select pay premium it redirects to the select payment method page and then it showing the loading symbol (the circle graphic with blue and red color moving) but it never stops and it doesn’t allow to select the any payment method. I close the application several times and reopen but no use. (My mobile is IPhone 14 Pro max). Kindly fix this issue Regards, Khasim **Developer response:** Hi there, we apologize for inconvenience caused. Request you to try after sometime. If you still face issues, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ### 2/5 — Waste of time *2023-06-13, version 2.0.11* Everytime I want to make payment, wait spinner doesn’t go away, it keeps spinning. ### 3/5 — Still requires improvement *2023-04-15* Not able to download or send statement on email . Please add section which hospital it covers riders detail information what it covers any thing missing in information regarding claim so that people should proactively know what are things which needs to be completed **Developer response:** Dear Sahil, Email document is available on app. Other features will be considered for future development. ### 5/5 — App is not working *2023-04-09* Just downloaded new version of the app i.e 2.0.9 and open app first time. It come with pop up to force us to update version and there is no way to enter into app. **Developer response:** Hi Rohit, we apologize for inconvenience caused. Our development team has resolved the issue, please try now. If you still face issues then, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ### 2/5 — Asking for update even i just downloaded a fresh app *2023-04-09* I was waiting for this app from really long, i have submitted the app idea a year ago, right now i am using iPhone 13 latest updates and this app is keep asking me to update to the new version but there is no new version available, so there is a bug on the home-screen, update popup should not show. That’s a detailed feedback for developers to fix it. **Developer response:** Hi there, we apologize for inconvenience caused. Our development team has resolved the issue, please try now. If you still face issues then, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t Browse my all policies on my apps *2026-08-08, version 3.0.26.6* Struggling to use. Where I ask for help? ### 1/5 — Worst app does not work *2026-07-27* Does not work, spend 3 hours to do life verification and still not work **Developer response:** Dear Teat123san, we apologize for inconvenience caused. We have made note of your concern and have shared the same with the concerned team. For further assistance and highlight your concern get in touch with us via 1 860 266 9966 or CUSTOMERPORTAL-SUPPORT@tataaia.com ### 1/5 — Very worst experience *2025-10-26* Very worst experience. After updated the application after login it is redirecting policy details page but when click back button it is navigating to login screen. If clicking the back icon from the policy screen, it is navigating to a blank space - white screen with no options or images. **Developer response:** Dear User, we apologize for inconvenience caused. We have made note of your concern and have shared the same with the concerned team. For further assistance and highlight your concern get in touch with us via 1 860 266 9966 or CUSTOMERPORTAL-SUPPORT@tataaia.com ### 1/5 — It’s not user friendly for NRI *2024-12-18, version 3.0.23.4* For NRI, it’s not user friendly to get customer service or account setup for payments . Auto payment doesn’t stay on . ### 1/5 — Very bad app *2024-01-29* Doesn’t work properly…keeps hanging and doesn’t proceed the payments! **Developer response:** Dear, we sincerely apologize for the inconvenience caused. We have acknowledged your concern and kindly request that you make payment through our website. Please note that our payment system is currently undergoing development, and we assure you that improvements will be made shortly. Thank you for your understanding. ### 1/5 — Need to login in every time! *2023-09-02, version 2.0.11* Login issues ### 1/5 — Paid premium not updated in Application *2023-08-18* Dear, Premium it was paid through website yesterday and got premium paid receipts through mail yesterday itself. But in this application still(today) showing as premium due and due date for premium renewal. Worst service between from their website and application. **Developer response:** Dear Moorthi, we apologize for the inconvenience. Premium payments will be reflected on the app on the due date. Meanwhile, we are working on many developments and will keep releasing new versions with updates that will alleviate your concerns. For further assistance get in touch with us via 18602669966 or customercare@tataaia.com ### 1/5 — Worst experience! *2023-07-04, version 2.0.11* A circle that always revolves. Payment gateways doesn’t work. So disappointing that TATA maintains this. ### 1/5 — What a non sense app? *2023-04-26, version 2.0.10* The app desnt give user to select year while entering DOB in login screen. This is just one f the stupid app with frustrating user experience. No option to login to the app 😡😡😡 ### 1/5 — App is not working for iPhone users *2023-04-09* Hello, Whenever I open the app it is asking me to upgrade to new version. Eventhogh I updated it is always asking same to update. Due to this I’m unable to use my App. Totally blocked here. It’s happening from past 3 days still there is no work around. Hot fix this problem immediately otherwise you might loose the users. **Developer response:** Hi Akhil, we apologize for inconvenience caused. Our development team has resolved the issue, please try now. If you still face issues then, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ## Most praised reviews (10 highest-rated) ### 5/5 — Payout Details not shown on App *2026-08-22* This app does not show Payout related details directly and which are most critical and useful to customers. The only way is to download the policy document and then read. Strongly suggest to include first payout commencement date , frequency of payout and the amount within the app so as to be visible directly into the app for selected policy. These are very important details which Customers need at a glance once policy is purchased. Regards Rajeev **Developer response:** Dear Rajeev Godbole, thank you for your valuable feedback. This motivates us to do better! Rest assured; we have highlighted this to the concerned departments. ### 5/5 — A friendly, easy to use and secured app *2025-07-15* I have been using this app for a few days on iOS and very happy on the user experience as it’s very simple, easy to use, well secured ! **Developer response:** Hi Raghavan Muthu, thank you for your kind words! We value our association. ### 5/5 — Mobile app payment screen *2024-06-27, version 2.0.20* Unable to make payment as the mobile app doesn’t scroll to the declaration part ### 5/5 — User friendly App *2024-03-08* Interface is User friendly, good response time, easy to update the Policy details and make the payments. **Developer response:** Hi Rajkoppala, thank you for such positive words. ### 5/5 — To slow *2024-02-17, version 2.0.14* I try 5 times to open the application ### 5/5 — Unable to do payment for my policy *2023-10-09* From last 3 days I want to pay my premium for my policy but unable to pay because application is not working properly **Developer response:** Dear Amarendra, we apologise for the inconvenience and have taken note of your concern. Kindly share a screenshot of the issue faced at mobileapp@tataaia.com to resolve this as soon as possible. ### 5/5 — Update required but not able to update *2023-04-10* Even after updating it’s showing the same message to update app concurrently **Developer response:** Hi there, we apologize for inconvenience caused. Our development team has resolved the issue please try now. If you still face issues then, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ### 5/5 — App not working *2023-04-09* Trying to update but even uninstalled and download again it’s asking to update. And app is not showing any update. For iPhone 12 Pro Max **Developer response:** Hi Arijit, we apologize for inconvenience caused. Our development team has resolved the issue, please try now. If you still face issues then, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ### 5/5 — App update error while opening *2023-04-09* I am getting update warning when I open the app, once clicked on update it redirects to app store and in app store instead of update it is showing as open and it goes round and round. **Developer response:** Dear Ashutosh, we apologize for inconvenience caused. Our development team has resolved the issue, please try now. If you still face issues then, we request you to contact us via 1 860 266 9966 or mobileapp@tataaia.com to resolve your issue on priority. ### 5/5 — Asking to update *2023-04-09, version 2.0.9* This app is asking me to update even though I did it. Now I can’t use the app because it won’t let me go ahead without updating. When I go to the app store, its already updated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*