# Tata Neu: Pay, Shop, Travel — user reviews > 100 indexed App Store user reviews of Tata Neu by TATA Digital Private Limited, rated 4.30/5 from 409 ratings. - Source: https://appshunter.io/ios/app/tata-neu-pay-shop-travel/id1584669293/reviews - App overview in markdown: https://appshunter.io/ios/app/tata-neu-pay-shop-travel/id1584669293.md - Rating breakdown: 5★ 294 · 4★ 47 · 3★ 11 · 2★ 8 · 1★ 49 ## Newest reviews (10 of 100) ### 2/5 — Too slow interface *2025-10-31* Please improve your interface **Developer response:** Hi, we're sorry to hear about your app experience. We assure you that we are working to make our interface better for our users. We request you to please share your registered contact number and issue in detail at app.support@tataneu.com so that we can look into this and assist you further._Ben ### 3/5 — Shopping *2025-09-23* You people try not to understand maths **Developer response:** Hi Max, sorry for the confusion! We’d love to help make things smoother for you. Please share your concern along with registered details at app.support@tataneu.com so we can assist quickly. _Abhi ### 2/5 — Delayed Orders *2025-08-18, version 6.0.0* The order delivery date shifts by three days from the date given whilst placing an order. This despite paying an additional amount for expedited delivery! Wake up guys and learn something from Amazon ### 1/5 — Long way to go *2025-06-24, version 5.9.1* Usability is very poor. Shopping cart gets deleted often. Info on products is insufficient. Not enough ratings ### 5/5 — User friendly navigation *2025-05-30* Nice app and offers on all products..TATA is always great… **Developer response:** Hi, thank you for the fantastic 5-star rating and your positive feedback. We truly appreciate your kind words. _Kaddy ### 1/5 — Going from bad to worse *2025-05-26* I wouldn’t like to waste my time in commenting on Tata Neu’s downhill journey. A business or service doesn’t become good just because it has “Tata” in its name. I get better offers elsewhere and therefore have minimised my dealings on Tata Neu. **Developer response:** Hi, we're truly sorry to hear about your experience — this isn't what we intended for you. Please write to us at app.support@tataneu.com with your registered contact details so we can look into it and assist you further. _ Anku ### 5/5 — User friendly navigation *2025-05-25* Nice app and offers on all products..TATA is always great… **Developer response:** Hi Stacy, thank you for your positive review and for appreciating the user-friendly navigation and offers on our app. We’re delighted to know that you find the Tata Neu app great and convenient to use. We look forward to serving you soon! _Abhi ### 1/5 — Very Disappointed with Croma’s Product Quality and After-Sales Support *2025-05-19* I purchased an air cooler from Croma on 24th April 2025, expecting a reliable product and decent after-sales service. Unfortunately, my experience has been extremely disappointing. The cooler stopped working on its own by 5th May, within just 10 days of usage. I raised a complaint on 6th May, and a technician visited on 7th May, diagnosing a faulty motor that needed replacement. Since then, there has been no resolution at all. Despite multiple follow-ups via customer care and email, all I get is the same generic reply: “please wait 24–48 hours.” Now it has been over 13 days, and still no technician has visited, nor has the product been fixed or replaced. To make matters worse, when I checked my complaint status, I saw that two complaints were marked as ‘resolved’ and one as ‘cancelled’—without any repair, call, or confirmation from my end. I did not cancel anything, and nothing has been resolved. I even contacted Croma via Instagram, and while they responded by saying they’d escalate the matter, there’s still no meaningful progress. This is an unacceptable experience from a brand associated with Tata. The product quality has been poor, and the after-sales service even worse. I strongly urge Croma to take accountability and fix their processes. I expect a proper resolution—either a repair, replacement, or refund. This level of negligence is not what I expected from such a reputed brand. **Developer response:** Hello Yug, we’re sorry for the inconvenience you’ve experienced. Please share your order ID and registered contact details at app.support@tataneu.com so we can assist you further. We appreciate your patience! _Manu ### 5/5 — Super offers *2025-05-19, version 5.8.0* Good ### 1/5 — Scam alert!!! *2025-05-18* First I applied for Tata Neu HDFC card due to Neu coins on rupay transaction. After using it to get 6K coins I decided to buy a cooler from Croma online through this app. Transaction failed while paying I approached Croma they refund the cash and then separately approached Tata Neu through mail , chat bot is dumb as the policy maker of Tata group except late Ratan Tata sir. Got settle in about 15-20 days. Since this was long time so bought the cooler between the period by digital cash only. Under home appliance, I bought it based on litre capacity but when it come to home it is written commercial use and it is quite big so I applied for return but they say not possible after 15 days so I don't have option to use it since return window also closed. It did not work, again asked Croma so they sent a team to repair. After repair, being a commercial cooler it made heavy noise such that you can’t even talk or watch movie or sleep. So I asked for return again but they denied saying policy of non-returnable on quality issue. So look how the SCAM going. Poor services of Tata Neu and Croma. **Developer response:** Hi, we're sorry to hear about your experience. Could you please share your registered contact number along with the order details at app.support@tataneu.com? This will help us assist you further. _ Akki ## Most critical reviews (10 lowest-rated) ### 1/5 — Convenience Fee Charging on making payments by Card *2026-06-07* Every payment, irrespective of insurance premium, electricity or anything else, one cannot use neucoins and if try to make payments via NeuCard, charging hefty convenience fee and GST over it. **Developer response:** Hi, we're sorry for any inconvenience caused. We understand your concern regarding the convenience fee. This fee helps us cover the cost of processing digital payments securely and providing a smooth payment experience. The exact fee may vary based on the transaction and is always shown before you complete the payment. Thank you for your understanding. - Rumi ### 1/5 — The worst *2026-04-27* I have had medicine orders canceled with the reason being it was logistically not possible to deliver. If that is the case, why show delivery in 45 minutes or 60 minutes. You call customer service, it reminds me of the days of AOL. Dumb script readers, with no motivation to resolve. They just raise a ticket and ask to wait for 24 hours. New experience- I ordered a cooler day before that was supposed to be delivered yesterday. Delivery window 9 AM to 9 PM. No information to contact delivery person. Chat with customer care, they escalated issue at 4 PM. Call customer care at 8:45 PM they say wait for 24 hours. Does Tata think, they are so precious that we will sit waiting at home for 48 hours for a delivery? Oh and don’t get me started on how bug ridden the app is. It deserves -5⭐️. **Developer response:** Hi, we apologize for the disappointing experience with your medicine and cooler orders. We understand how difficult it is to face delivery delays despite committed timelines and are sorry for the experience. Please share your registered contact number and order details at app.support@tataneu.com with 852201 in the subject line so we can assist you better. - Viki ### 1/5 — Worst application *2026-02-12, version 6.2.2* Guys please focus on your application, it was in very very poor statge, we indians trust the tata group platforms and business but this application “ Tata Neu” was very bad, all the prices and services are good but the application performance was really bad, i just added 10000 rupees worth items in my cart and when i go to make a payment it says “This page was not available “ not only this we are having very poor performance on each and every click in the application. It’s time to invest some funds on application guys. ### 1/5 — Can’t register to the App *2026-01-12, version 6.1.2* In the countries their is no STATE OF KUWAIT ### 1/5 — App design sucks *2025-12-10, version 6.1.2* App sucks, design and advertising is bad. Full of advertisements on shopping page. Plus no proper option to make bill payments. I tried paying bills 5 times, no proper channel to pay credit card bill ### 1/5 — Too much disturbance *2025-09-29, version 6.1.0* Pop up untimely ### 1/5 — Overcrowded site impossible to navigate *2025-08-31* This site needs a ground zero overhaul. It is the exact opposite of simple. A lot of stupid offers, overwhelming, yet hard to find what you are looking for. **Developer response:** Hi, we apologize the inconvenience caused. Our team is constantly working to improve the app experience across devices. Your feedback is valuable for us. Please reach out to us at app.support@tataneu.com for prompt response. _Sweets ### 1/5 — Keep getting error “something went wrong. Try again”, after selecting the Time Window *2025-07-08* Keep getting error “something went wrong. Try again”, after selecting the Time Window. Same thing happened last month. Your Chat app needs “Other reasons” for selection. My Error issue is not listed in the choices. **Developer response:** Hi, we understand your concern and your suggestion for an "Other reasons" option is valuable. Our team is actively reviewing this to assist you effectively. Please provide more details at app.support@tataneu.com. _Anu ### 1/5 — Unable to login *2025-07-02* Big technical bugs in this app. I’m unable to log into BBDAILY after I updated my email ID on this Neu app. Do not update your email ID on this app otherwise your BBDAILY account will get locked completely. Such a shame that I have balance in my wallet but these companies- Neu, BBDAILY can’t resolve such a critical account management bug. **Developer response:** Hi, we're sorry to hear about your app experience. Please share your concerns in detail with your registered contact details with us, and an error screen recording at app.support@tataneu.com, so that we can assist you promptly. We're here to help! Appreciate your patience. _Abhi ### 1/5 — Going from bad to worse *2025-06-29* I wouldn’t like to waste my time in commenting on Tata Neu’s downhill journey. A business or service doesn’t become good just because it has “Tata” in its name. I get better offers elsewhere and therefore have minimised my dealings on Tata Neu. **Developer response:** Dear Customer, we sincerely apologize for the inconvenience caused. This is certainly not the experience we aim to deliver. For specific concerns or queries, please feel free to reach out to us at app.support@tataneu.com with your registered contact number. _Shrads ## Most praised reviews (10 highest-rated) ### 5/5 — Very functional app *2026-01-28* Very reliable, useful and helps with great offers and cost management **Developer response:** Hi, your positive review of Tata Neu is a testament to our commitment to delivering excellence. We are delighted that you are enjoying our app's features and content. Thank you for being a supporter of Tata Neu! ### 5/5 — Great App *2026-01-06, version 6.1.2* Easy to use ### 5/5 — Excellent service *2025-09-23, version 6.1.0* Dependable ### 5/5 — Tataneu *2025-08-17* I am former Employee of TATA . So I am aware of Tata quality & value ☝️ I already have a card of West side 😊 And Tata clix/ Cliq. Thanks to Tataneu Ads on IPL , I decided to try this first time 😊My only concern is your association with Big Basket , which I don’t consider as a reputed business partner 😞 **Developer response:** Hi, thank you for your feedback. We appreciate your loyalty. While we respect your opinion, we request you to share any specific concerns about BigBasket by writing to us at app.support@tataneu.com with your registered contact details, so we can assist you better. _Yavi ### 5/5 — Excellent service *2025-07-24* Dependable **Developer response:** Like your go-to friend who never lets you down, Tata Neu's always here for you! 💯🤝 _Abhi ### 5/5 — Good app *2025-07-22, version 5.9.1* Best app ### 5/5 — Honest company *2025-07-18, version 5.9.1* Good servicr ### 5/5 — Great card *2025-07-09, version 5.9.1* Great card great rewards ### 5/5 — Excellent *2025-06-27, version 5.9.1* 5 ### 5/5 — Excellent *2025-06-18, version 5.9.1* Excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*