# Tata Play - Live TV & DTH Pack — user reviews > 209 indexed App Store user reviews of Tata Play by Tata Play Limited, rated 3.00/5 from 383 ratings. - Source: https://appshunter.io/ios/app/tata-play-live-tv-and-dth-pack/id385090000/reviews - App overview in markdown: https://appshunter.io/ios/app/tata-play-live-tv-and-dth-pack/id385090000.md - Rating breakdown: 5★ 130 · 4★ 45 · 3★ 28 · 2★ 36 · 1★ 144 ## What do users think of Tata Play? Overall sentiment: negative **Pros** - 👍 Good service and courteous personnel - 🚀 Tata Play apps for international users **Cons** - 🐛 Crashes frequently - 🔒 Restricted access outside India - 🤯 Complicated UI and poor UX - 💤 Unreliable streaming quality - 🙅‍♀️ Inability to customize channels - 🔍 Difficult to manage subscription - 🤖 Unresponsive customer support **Commonly reported bugs** - App crashes on launch or when accessing content - Recharge and subscription management issues - Compatibility problems with older iOS versions - Notifications not working as expected **Most requested features** - Allow access and subscription outside India - Improve channel customization options - Enhance streaming quality and reliability - Simplify app navigation and user experience ## Newest reviews (20 of 209) ### 3/5 — It works good but *2025-05-31, version 19.6* I don’t know why but in my Tata play aap I can’t able to watch the tarak Meheta’s today episode but the aap was showing it was not available no only for Rahat show all the channels of Sony are not available I was specially downloaded this aap for only to see the shows of Sony SAB pls fix it ### 1/5 — Extremely Disappointed *2025-05-09* Extremely Disappointed with Tata Sky – Fraudulent Service and Zero Accountability I am absolutely appalled by the disgraceful service and blatant irresponsibility shown by Tata Sky. A recharge was made over a month ago, and the amount was successfully debited from my account. Yet, to this day, the service has not been activated, and the recharge is not reflecting on my subscription ID. When I contacted Tata Sky’s so-called customer support, I was shockingly told that the recharge was never made and was advised to “go check with your bank.” Such a dismissive and lazy response is unacceptable for a company of this scale. After verifying the issue with my bank, I was informed that the transaction was successfully completed, and the amount was credited to Tata Play’s beneficiary account (HDFC Bank). This confirms that the fault lies entirely with Tata Sky, not the bank. So now, not only have I been deprived of the service I paid for, but I am also being forced to run pillar to post between Tata Sky and the bank, with no resolution in sight. This is nothing short of financial negligence and reeks of scam-like behavior. The way this has been handled is completely unprofessional and unethical. Tata Sky needs to be held accountable for this fiasco. I demand an immediate resolution, a refund or activation of services, and a formal apology for the time wasted and the mental agony caused. Avoid Tata Sky unless you want to be robbed of your money and left helpless by a support team that doesn’t care. **Developer response:** Hi, we would like to reach out to you and understand more about your concern. Please write to us at help@tataplay.com along with the registered mobile number or Subscriber ID, we shall assist you at the earliest. ### 1/5 — Scam *2025-04-05, version 19.2* I am not able to access my Tata Play Binge subscription despite paying for it. Every time I try to login it says invalid login details ### 1/5 — TATA *2025-03-22, version 19.2* ZERO ### 1/5 — Auto-Add Channels and Hidden Charges *2025-03-21* TATA Play has proven to be a disappointment with its lack of transparency and inefficient processes. Channels are auto-added to the package without any prior customer consent or notification, significantly increasing the costs. These channels often come with a "lock period," making them impossible to remove, forcing users to pay for unwanted services. For example, a single channel costs ₹60 per month, inflating the original package price of ₹250, which already covers 100+ channels. The situation is further aggravated by poor customer service. When I first installed their service, I provided my Aadhaar card as proof, but they mistakenly entered a name resembling a female pronunciation. This mismatch creates endless problems whenever I need to verify my identity with customer support. Despite explaining the situation and providing the correct name, I was charged an additional ₹200 just to modify their error! This is both unfair and unethical. TATA Play urgently needs to improve its processes—ensure prior consent for channel additions, remove unnecessary restrictions, and provide a seamless way for customers to rectify errors caused by their own team. Until then, I cannot recommend their services. **Developer response:** Hi, you definitely have our attention. Do write to us at help@tataplay.com along with your registered mobile number or Subscriber ID. ### 1/5 — Rubbish *2024-12-04, version 18.5* Can’t navigate easily and can’t record remotely- can’t even ask assistant as she’s rubbish too ### 1/5 — Application crashed *2024-11-24* App not working and not functioning or opening. May be it’s crashing. No action taken yet. Even I am not able to delete the app from i cloud. **Developer response:** Hi! This isn't the experience we aim for, Kindly email us your Registered Mobile Number and Sub ID at help@tataplay.com along with your concern and we’ll help you further. ### 3/5 — Application crashed *2024-11-12* App not working and not functioning or opening. May be it’s crashing. **Developer response:** Hi! This isn't the experience we aim for, Kindly email us your Registered Mobile Number and Sub ID at help@tataplay.com along with your concern and we’ll help you further. ### 1/5 — Waste Management *2024-10-06, version 18.2* No need this set up box please ### 1/5 — Not *2024-10-02, version 18.2* Not Working very well ### 1/5 — Lousy App *2024-09-25, version 18.2* Unable to view my channels live. App tries to force the user to add more channels. Most frustrating indeed to use the the app. ### 1/5 — The Binge Upgrade Set up Box - Appalling *2024-09-08* I opted for the upgraded Binge box in Tata Play because I was told that it has a previous 7 days recording available for some programmes. I subsequently called the Customer Card for details regarding this option. I was totally shocked to find that all of them had no clue about the feature. Further, this ‘upgrade’ does not have the pause feature and no rewind and forward features either. I then wanted to go back to my earlier HD box with recording but I was told that the option of downgrading was not available!! I tried very hard and spoke several times to their escalation team but got the same answer. I am extremely disappointed with Tata Play and their lack of any commitment towards their customers, their lack of professionalism- where they have introduced a product without understanding its features- and when a frustrated, long term customer calls with an issue, to totally reject the customer’s simple desire to go back to the previous version. I am surprised Tata Play is a Tata Company. **Developer response:** Hi, you definitely have our attention. Do write to us at help@tataplay.com along with your registered mobile number or Subscriber ID. We will surely work on it and make your experience better. ### 2/5 — Get help assistant doesn’t work *2024-06-20, version 17.6* Get help assistant chat bot is absolutely unresponsive ### 1/5 — Hopeless *2024-06-16, version 17.6* No resolution of problem/issue for last 4 days ### 1/5 — Tata play *2024-04-13, version 17.4* In Tata play I cannot open manage pack in Tata play please fix this bug ### 1/5 — Add/Drop channels *2024-03-23, version 17.3* If a channel is added the cheges are immediate but if youdrop a channel the amount balance does not increase Open loot ### 1/5 — VPN *2024-03-07, version 17.3* Thanks for closing vpn streaming now this app is absolutely useless for me. ### 1/5 — Not streaming on mobile despite complaints *2024-01-21, version 17.0* I have been customer of Tata Sky/ Play for the last 15 years. But now, I am forced to end this long relation. The app is unable to play any channel on iPhone. Despite lodging complaints, explaining to customer care and assurances from them, it is not working for the last four to five months. Totally useless. Earlier, Tata Sky had a wonderful service but it has touched its bottom and it is wastage of time to connect it repeatedly. Please note, if you can not retain your existing, particularly long Loyal customers, it is time when the fall has begun. Thanks, I have many other choices too. ### 2/5 — Poor streaming quality *2024-01-19, version 17.0* There are frequent disconnections while viewing the channels on the app despite of good bandwidth internet connection ### 1/5 — Useless *2024-01-14, version 17.0* Not enough information ## Most critical reviews (10 lowest-rated) ### 1/5 — 😌 *2026-05-10* I am very disappointed with the recent customer support experience. I contacted Tata Play Customer Care regarding a channel refresh issue and spent almost 30 minutes on the call. I provided all required details, including the set-top box number and card information, and followed multiple instructions to restart the device. However, the issue was not resolved. After disconnecting the call, I contacted my local dealer, from whom I purchased the setup. They refreshed the service, and it started working immediately within seconds. This has caused unnecessary inconvenience and wasted my valuable time. I request better technical support efficiency to ensure customers do not face such issues in the future. ### 1/5 — constant issues with watching live matches *2026-02-07, version 21.2* abrupt messages to download jio hotstar to watch live matches it’s nuisance call your customer services and they give complaint reference number yet problem is never resolved and we feel being cheated ! ### 1/5 — Cricket fan *2025-09-21, version 20.3* Tried using this to watch the game and it didn’t work on a critical time - expecting better product from Tata ### 1/5 — Poor Service and No Resolution for Signal Issues *2025-09-20, version 20.3* I am very disappointed with Tata Sky service. My set-top box is not receiving any signal, and despite repeated complaints, the service team has not resolved the issue. Instead of fixing the problem, they put the responsibility on the customer, which is unfair. If the box is not getting signal, how can the customer be at fault? As a paying customer, I expect proper service and quick support, but the response has been unhelpful and frustrating. Tata Sky needs to take accountability and ensure that such issues are resolved promptly instead of shifting the blame. ### 1/5 — Tata Play *2025-08-22, version 20.1* Most irritating DTH. One of the worst Apps that a man with common sense comes across in his life time. ### 1/5 — Extremely annoying self help *2025-08-01, version 20.0* I am not sure whether channels packs are making sense, for example you go for sports English still you won’t have all sports English channels .. chaotic app.. pathetic experience ### 1/5 — Worst DTH *2025-08-01* I am extremely disappointed with the service provided by Tata Play. I raised a complaint regarding a network issue, which occurred despite normal weather conditions (no rain or thunder). Instead of resolving the actual issue, your technician claimed that my set-top box was old and replaced it with a new one. However, without informing me, you continued the services on the old box and started charging me for both the old and new boxes. This is completely unfair and unacceptable. I never requested multiple connections, and I was not told about any additional charges or dual billing. I request that the charges for the old box be reversed immediately and that the old service be deactivated without any penalty. I expect a prompt resolution and refund for the incorrect charges **Developer response:** Hi, this is not how it should have been. Kindly let us know your concern in detail through email at help@tataplay.com along with your details, and we shall assist you at the earliest. ### 1/5 — Extremely Disappointed – Misleading Promises and No Refund! *2025-07-06* I’ve had a very disappointing experience with Tata Play DTH. At the time of taking the subscription, I was clearly told that I would receive a refund upon surrendering the set-top box and dish. However, now that I’m cancelling my subscription, I’m being informed that no refund will be provided, despite returning the equipment in good condition. This is completely misleading and unethical. If refund terms have changed, why wasn’t I informed earlier? Or was this just false assurance given to close the sale? Either way, this reflects extremely poor customer service and a lack of transparency. Tata Play used to be known for its trustworthiness, but this experience has changed my perception completely. I do not recommend Tata Play to anyone who expects honesty and fair treatment. **Developer response:** Hi, we would like to reach out to you and understand more about your concern. Please write to us at help@tataplay.com along with the registered mobile number or Subscriber ID, we shall assist you at the earliest. ### 1/5 — Review *2025-06-29, version 19.7* Im switching back to airtel because tata play is totally waste, Even after buying channels you cannot watch on mobile app…. ### 1/5 — New Thugs in market *2025-06-28, version 19.7* Since 2 months I am being looted my TATA PLAY, I was using only OTT channels, not any other services, still every month the app asking to recharge for TV channels also. Although there is options like , Only DTH, Only OTT, Both DTH & OTT, so I always select OTT and recharge for 200, but since 2 months it keep asking to recharge minimum balance like 249, 299, and even after recharge still connection is inactive. Now I am on hold since more than 25 min but the person on call not even bothered to refresh call… After Sir Ratan Tata this company is not doing well, feel bad for Tata company but my earnings are also wasting here, so with deep heart I have to switch the service… pathetic TATA PLAY… ## Most praised reviews (10 highest-rated) ### 5/5 — Good service *2023-12-02, version 16.9* Very good service ### 5/5 — Not available in australia *2023-09-29, version 16.7* You guys needs to go worldwide there are iptv apps making 15000 rs every year per customer this very cheap if you open access to australia usa uk users app only everyone will happily pay 1000rs ( 15$) per month ### 5/5 — Very frustrating *2023-03-07, version 15.7* This app has 20 second for OTP to be updated and it takes 20 seconds for OTP to come to phone. It’s so frustrating. It’s asking me to contact Customer care and customer care is not helping us and asking us to use a useless app. Before this TATA sky app was much better and customer care service was also good. Such a waste of time and efforts this is. Please work on your technical issues and Get a life guys!!! 😡 ### 5/5 — Tata Play Apps International Version *2022-03-12, version 14.1* I am requesting Tata Play Authority to Launch International version to watch by app any idian content as like Tata Play Set-Top Box Specially for iOS User. We will play like Set-Top Box Subscription.Please Work on it. ### 5/5 — Feedback *2022-03-08* Very good service and courteous service personnel **Developer response:** Hi, thank you for the 5-star rating. We are glad that you are enjoying our app. We hope to continue providing you with Jingalala entertainment. ### 5/5 — Complaint *2022-03-08, version 14.1* Almost every day Tataplay people call us that they are giving Netflix free of cost. That means, we are not to pay anything more than whatever we have been paying. When we tell them to go ahead and start giving Netflix channel to us, then they say we have to select a package and pay extra for that package. This doesn’t look good on the part of Tata Play. They are spoiling name of Tata. ### 5/5 — Tata play *2022-02-05, version 14.0* Tata play not down load ### 5/5 — Isko laga dala to life ghingalala 😁👌 *2021-10-06, version 12.5* Today i am so delightful after experiencing tata sky customer service and support. My issue was resolved in real time by a dedicated team of professional players. I wish everyone involved in this process gets an appraisal after my feedback which they truly deserve. I believe this is a benchmark that without making any efforts and free of cost your customers are satisfied with your after sales services . Keep shining. ### 5/5 — good *2021-07-31, version 12.4* good ### 5/5 — Works very well *2020-02-15, version 9.8* If you have home TATA SKY DTH ,just log in with id and you can watch all the subscription channels --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*