# Tawk.to — user reviews > 423 indexed App Store user reviews of Tawk.to by tawk.to, rated 3.70/5 from 210 ratings. - Source: https://appshunter.io/ios/app/tawkto/id907458277/reviews - App overview in markdown: https://appshunter.io/ios/app/tawkto/id907458277.md - Rating breakdown: 5★ 109 · 4★ 20 · 3★ 21 · 2★ 24 · 1★ 36 ## What do users think of Tawk.to? Overall sentiment: neutral **Pros** - 👍 Useful and free - 🚀 Excellent functionality - 💡 Great customer support and suggestions - 🔒 Secure and reliable - 👍 Easy to use - 🚀 Seamless integration with websites **Cons** - 🐛 Notifications not working - 🐛 Chats keep crashing - 🐛 Frequent logouts - 🐛 Glitchy and unstable - 🐛 Slow performance - 🐛 Compatibility issues with newer devices - 🔋 Battery-hungry - 🐛 Visitor tracking not accurate **Commonly reported bugs** - Frequent crashes and freezes - Unreliable notifications - Inconsistent chat history - Login and logout issues - Compatibility problems with newer iOS versions - Visitor tracking not working as expected **Most requested features** - Dark mode - Multilingual support - Improved notification system - Visitor history and analytics - Attachment support in chat - Agent status visibility - Customizable branding options ## Newest reviews (10 of 423) ### 3/5 — Says update but no update available *2026-04-02, version 3.3.1* Na ### 2/5 — This app is pretty horrible *2026-03-29* Doesn’t match the desktop functionality. For example you can’t seem to find past conversations which seem like a pretty basic thing you’d want from a chat app. ### 4/5 — Dark mode *2026-02-16, version 3.8.1* Dark mode feature would be nice 🙂🙏🏽 ### 3/5 — Whatsapp inbox not working *2026-02-08, version 3.7.5* I am trying to open whatsapp inbox, it doesnt open messages I receive on whatsapp inside the tawk app. I see the messages on tiles but when i click on tile, nothing happens ### 2/5 — Notifications don’t work *2026-01-02, version 3.7.5* I miss so many messages from customers because notifications don’t work. ### 2/5 — It works, kinda *2025-10-30* I’ve been using this app for three years now, and it just kind of works. It’s very glitchy, not clean. Honestly just need slight work and it can be great. The chat function is tough. I regularly have to swipe up to reset and go back into chats just to chat. ### 2/5 — Shortcuts are disappearing *2025-10-10, version 3.7.2* With the latest update, all shortcuts disappear by themselves , can you deal with this problem urgently? ### 2/5 — Don’t count on it! *2025-09-25, version 3.6.1* Chat notifications are missed about 75% of the time because the notification fails to alert. Unless I physically log into the app on my phone and tawk.to website each week, all notifications stop being sent to my phone. I have every setting set to blast the heck out of my notifications and yet they still fail all the time. Ridiculous and not reliable. If notis worked consistently, this would be a 5-star app. Do better. ### 2/5 — Ehh *2025-08-17, version 3.5.11* Nie przychodzą powiadomienia ### 2/5 — Notifications problem *2025-08-14, version 3.5.11* I don’t get notifications when chat starts please fix this ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad experience *2026-08-19, version 3.9.6* I set up this chatbot on my website yesterday, and I've been running into major issues. There's a significant message delay, and I'm unable to reply to my customers. Unfortunately, this has made it a very frustrating experience for our support workflow. ### 1/5 — Absolutely horrible app *2026-06-10, version 3.9.5* Warning to business owners: I lost multiple customers because of Tawk. When a potential client leaves the chat before you respond, you won’t be able to continue the conversation. Imagine having someone interested in your services, only to lose the opportunity because the chat system closes the conversation before you can reply. I contacted support, but they said, this how we operate and we won’t charge that. A live chat platform should help businesses capture leads, not lose them. ### 1/5 — Nothing work *2026-04-23, version 3.9.1* Not work on the mobile phone device. And on web browsers only show chat icons if privacy accepted or if browser is in private mode. Mainly not work on mobile phone at all and not show the chat icon on the business website and that’s minus point that in this time everybody using mobile phone to look or contact business. So no thank you. ### 1/5 — Notification 1 star *2025-11-02, version 3.7.4* Chats keep crashing, and my clients have to constantly start new ones, which is annoying. There are no notifications that someone has posted. iOS 26. For me, the most important thing is that the chat is maintained and notifications arrive. Then I'll come back to this chat. ### 1/5 — New updates are from bad to WORSE *2025-10-03* On my iPhone the new updates are terrible. The icons on the top bar disappear and you have to close and reopen the app multiple times for it to show again also opening and answering tickets have the same issue. **Developer response:** Hello. Please install the latest version, 3.8.1; we have improved the iPad usage. Thank you. ### 1/5 — Doesnt Work *2025-09-08, version 3.6.1* Doesnt open with latest MacOS. Pointless ### 1/5 — Looping Bug grave *2025-06-16, version 3.5.9* O app deve estar com algum looping. Ao abrir no iPhone começa a esquentar o telefone e gasta muita bateria. ### 1/5 — Not helpful app *2025-05-26, version 3.5.7* I see no reason to have this app since I am always logged out. Session time is too small. I miss literally every chat, that’s not user-friendly ### 1/5 — i can’t use the app *2025-04-13, version 3.5.6* No dark mode is unbelievable, my eyes are burning to just respond to 1 message ! ### 1/5 — No notification *2025-02-14, version 3.5.4* Getting no notifications and cannot fix it ## Most praised reviews (10 highest-rated) ### 5/5 — شكرا لانه مجاني *2026-06-10, version 3.9.5* شكرا لانه مجاني ### 5/5 — Excellent since 2018 *2026-04-25, version 3.9.1* We have used tawk.to for our online store since 2018 and have always been very happy with it. The app functions well and we pay for the live agent service, which has worked well. They are quick to answer incoming customer chats, always polite, and customers get the answers they need. Yes, sometimes over the years an agent may not answer a customer inquiry in a way that we would prefer, but that is few and far between and honestly something that should be expected when outsourcing customer service…it all comes down to the quality of the knowledge reference database that we provide to Tawk.to, which we have tweaked over the years and have reached a level where 99% of incoming customer requests are handled perfectly. Customers also like that they’re talking to an actual person instead of an AI. Overall I would definitely recommend Tawk.to. ### 5/5 — Great app for website view *2026-03-21, version 3.8.3* Live the data it provided me about where people go on my website . Website version very confusing and hard to navigate but app is awesome. I am so grateful for all your hard work . Great job s guys ### 5/5 — Kullanışlı ve ücretsiz *2026-02-17, version 3.8.2* Uzun zamandır kullanıyorum. Müşteri desteği ve önerileri ile daha da geliştirilebilir. ### 5/5 — Excelente !!! *2026-02-17, version 3.8.2* Funciona muy bien y cumple con los que ofrece !!! Totalmente recomendada !!!!! ### 5/5 — Tavaiye edilir *2026-02-11, version 3.8* Muhteşem uygulama. Senelerdir severek kullanıyorum. Memnunum ### 5/5 — Great guys *2025-11-05, version 3.7.4* Know them from years, amazing service and free tier ### 5/5 — New business *2025-09-06, version 3.6* It’s really helpful. Thanks Tawk.to ### 5/5 — Excellent *2025-04-18* Love that it delivers client requests directly to my smartphone without having to give out my phone number. My only wish is that removing the tawk to logo was more affordable. For small businesses it’s hard to justify $29/mon just to clean up the appearance ever so slightly. Livechat is $20 a month with more features. Having a ‘remove our branding’ for like $5 a month would land more subscribers. Something for the dev team to consider. Overall thank you for creating a great service. ### 5/5 — LÜTFEN DİKKATE ALIN *2025-02-18, version 3.5.5* night mode plsss --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*