# TaxAct Express — user reviews > 52 indexed App Store user reviews of TaxAct Express by TaxACT, Inc., rated 4.35/5 from 6,106 ratings. - Source: https://appshunter.io/ios/app/taxact-express/id780530070/reviews - App overview in markdown: https://appshunter.io/ios/app/taxact-express/id780530070.md - Rating breakdown: 5★ 4,489 · 4★ 611 · 3★ 265 · 2★ 145 · 1★ 596 ## What do users think of TaxAct Express? Overall sentiment: negative **Pros** - 💡 Easy to navigate - 🚀 Fast and efficient filing process - 👍 Straightforward and self-explanatory - 🚀 Accurate tax calculations **Cons** - 🐛 Frequent crashes and glitches - 🐛 Unreliable data saving and login issues - 🔍 Confusing and frustrating user experience - 💰 Unexpected charges and hidden fees - 🔍 Lack of clear guidance and customer support **Commonly reported bugs** - App crashes when adding W-2 information - Unable to log in or access saved tax returns - Incorrect tax calculations and refund amounts - State tax filing issues and missing submissions **Most requested features** - Option to skip unnecessary chat feature - Ability to easily navigate and review tax return - Improved data import and syncing between app and website ## Newest reviews (17 of 52) ### 3/5 — Get rid of chat box!!!! *2023-01-31, version 13.0.2* I never had this much problems filling my taxes in past years like I do now. I have to sit through the chat box thing every time I access my current return???? Why fix what was not broken???? Then the app will kick you out your return out of nowhere. ### 2/5 — SOOOO SLOW… *2023-01-26, version 13.0.1* I have sat here for the last 2 hours in what looks like to be a chat area, just wanting to move from box to box and file my taxes like normal. It keeps repeating the same info I’ve already put in and won’t let me move any further. I’d love to be able go opt out of the stupid chat function. It’s dumb. Bring back the ease of clicking on a box and entering information. I’ve sat through the same review of info like 20 times and been unable to fill in new info. Like seriously??? I go online on desktop format everything is still paused. What a waste of time. I could hav filed with turbo tax and lost substantial money from their algorithms instead if I didn’t want to wait this long. ### 2/5 — Not the best *2023-01-25, version 13.0.1* Process is fast if you have the info need it to file the tax return. Besides, this app is malfunctioning somehow, ‘cause anytime I’m trying to log in into my account says username/password incorrect, then I have to change the password in order to log in into my account, that happen every time I want to log in, not just once. Too bad. ### 2/5 — 2023 updates glitchy and frustrating *2023-01-22, version 13.0.1* The last update makes this app incredibly glitchy. It likes to crash. When I save, then go back to continue, it forces me to go through ALL of the basic information questions before I get to where I left off. This is not necessary and a time waster. It also created a new copy of my return - which I do not need . I’m afraid to delete in case it deletes both copies. ### 2/5 — No email support *2022-02-27, version 12.1* The app gives you an email address for customer support, but when you send an email, you get a response back saying the email address is no longer used, and you’re referred to a phone number. I’m not interested in phoning someone for support, so I guess I won’t use TaxAct next time. ### 2/5 — annoying *2022-02-17, version 12.0* It was a breeze last year. I filed for federal AND state completely free, no extra charges. However, this year, I am being charged way extra to file for state which wasn’t clear until I finished putting in my information. I called the “free xpert assistant” to ask why I was being charged and she told me I was going to have to pay no matter who I filed through EVEN if I filed it on paper myself, which obviously is a lie. I wish I wouldn't have made the mistake of e-filing my federal with them because i ended up looking to see if I could file only state through turbo tax and it was 100% free for both. At least I know where to go next year. I also was looking through the app and came across a separate form I had to fill out to request that they didn’t sell my personal data so I don’t know what that’s about. But it is just way more complicated and shady than it was last year which is upsetting, but oh well, now I know for next year. ### 2/5 — App kept kicking me off repeatedly *2021-03-07, version 11.04* Last year TaxAct Express made doing my taxes a breeze. This year it took 3 times as long because I kept getting kicked out of the app and had to sign back in and repeat steps 2-3 times. It took me 3 times to just get my W-2 information entered. Definitely was NOT worth the increased price this year! ### 2/5 — 4 Hours, 30 Minutes for Simple Fed & State E-Filr *2021-02-20, version 11.04* App kicked me off REPEATEDLY during my painstakingly long “tax return filing”. Every time I got kicked off, the app came back to MY home page and began asking questions like I just started a return. This game was on replay throughout the WHOLE process. Finally, at the very end, I had already PAID (confirmed by bank), pushed SUBMIT, and app said “processing,” then it kicked me off twice. I ended up on the Submit page THREE TIMES before Submit button really submitted my return. Two stars instead of one because I used to like Tax Act. This app ain’t it. ### 4/5 — Mrs. Owens *2021-02-09, version 11.03* All in all the process was really easy to navigate. I don’t, however appreciate being forced to pay for the deluxe that I did not need or want. If you’re not going to offer the free filling option, don’t promote it. And yes, I noticed at the beginning where it said choose now or I will choose later. Please change this, thanks in advance. ### 2/5 — Glitchy and crashes *2021-02-09, version 11.03* Had to restart the filing process more than three times to finish filing, as it would randomly sign me out of my account unprompted. Navigating through the pages to add a W2 was confusing. The app looks clean but the UI could improve on navigating through your return and many general crashes. It wasn’t very easy to complete my return because it kept signing me out. Frustrating considering I spent over $100 on their products. Won’t be using this app next year. ### 1/5 — Terrible product *2020-07-14, version 9.7* Both app and on line program constantly crashes. When I finally go to pay with a credit card it crashed and I can’t file my return. I’ve been using this program since 2017 and have never experienced this. I will not be using this again. ### 1/5 — Not this year and never again! *2020-07-10, version 9.7* Sooner or later during your return they will find a way to charge you even for the simple free return. I have a little dividend income and they want $55 plus the state return fee and of course you won’t know this until you complete your return. What a waste of time. One job, no itemizing, a little dividend income and it costs over $75 to file with this program. I have used TaxAct since 2008, Not this year and never again! ### 1/5 — Rip off company *2020-04-15, version 9.7* I only downloaded the app so I could leave this review. I used my computer and the TaxAct web site to do my taxes. I chose the free version as my wife and I only have SSA and a little retirement income. As soon as I entered all info and started to print the returns, as I wanted to mail them in, not do electronic filing, TaxAct forced me to upgrade to the $54 version. It said that was Federal + State so I agreed and entered card info. They charged the $54. When I went to print the State, they charged the $54 again. This used to be a good site and I have used them for many years. Never again. I have already made a complaint to the IRS and will follow up on the Federal site as well. They have become the biggest ripoff tax company available. Please find someone else. Stay away from this one. ### 3/5 — Nice work *2020-02-15, version 9.4* I'm happy to see that attention has gone into this app with regard to VoiceOver accessibility. There are some improvements yet to be made particularly toward the end of the filing process, but with almost no sighted assistance I was able to file our return successfully. ### 1/5 — Watch out! *2020-02-09, version 9.4* I knew my return was going to be simple this year so decided to try Tax Act to file a free return. Fairly nice program but I did wonder why they had me enter my bank info in one of the first steps. They said it was to on direct file IRS would use it for Direct deposit. Entered all the info and started the review of the return and at that point they say Need toUpgrade to Deluxe version $35 because I had interest income. Well they ask for the infomation and provided the forms for Interest income and computed the tax with it. It’s a bait and switch, you think it’s free then they hit you at the end with a charge if you want to do anything with the information. ### 3/5 — New techs pls. *2020-01-29, version 9.3* Last year wasn’t so hard filing. I didn’t do the snap a photo thing, I manually put it no problem. Also , the only thing is that I found it complicated to see if I had completed it and it was accepted after I paid taxact. A few days went by thinking I was done and taxact emailed me stating to submit it. Submitted it after a few minutes wondering around the app on where to go to submit it to them. That was how it went for 2018. This year I filed and nothing but bugs. Blank screens and to keep going back. I’m hoping they will fix this next year. Best wishes. ### 1/5 — Didn’t save me money *2020-01-25, version 9.2* I’ve been using tax act since I first started filing and as of today last year was my last file with them. You can’t put a child on your return and not claim them like you can on turbo tax to be able to get childcare expenses this needs to be updated to get me to ever think about filing with them again. ## Most critical reviews (10 lowest-rated) ### 1/5 — How Does 3 Out of 100 = 4.4 of 5?! *2023-04-17* Looking at reviews under "Most Recent", (the best way to vet software before downloading), there are only 97 out of 100 reviews that have more than two stars. That's almost two complete years of reviews and the overall ratings come out to 4.4?! How's that?! I've never used the app, (other than downloading it), and from the looks of it I probably never will use to actually file. But, I have used TaxAct for the last 10 years or so and I can tell you that they are not great to work with. Three years in a row they offered me discounts for purchasing the next year's filing, early. Three years in a row when I went to claim the discount at tax time, they claimed they had no record of my early commitment to purchase. (They don't actually charge you until you file or complete your return.) So, I paid full price. That was the last time. I still use them only because I always have problems getting TurboTax to run correctly on Safari on my Mac, or on my iPad. So after two years of that I went looking for something else. TA works, technically, but they push product - hard. I've never used their mobile software, and as I said, it looks like I never will. Oh and, the cost of filing a Fed Return ... $54!!! What the heck is this highway robbery. Anyway ... as many have already noted, use at your own risk. Happy Tax Time! ### 1/5 — Terrible app *2023-03-09* I’ve used TaxAct for years and decided to try the app. Never again and I’m so mad I’ll probably file elsewhere this year. The app wouldn’t take my credentials, so after a reset I went through the majority of the process of filing my taxes with mostly no problems (the investments section wouldn’t connect to institutions like it should have). While hitting continue from one screen to the next, I suddenly get kicked out. When I try to log back in, the app won’t accept my new password. I go through the reset process two times before giving up on the app. Quickly logged in the web browser only to find all the information I spent hours inputting is completely gone. Infuriating. **Developer response:** Hello, Thank you for this feedback. We apologize for the experience you've had and would like to learn more to help find a solution. If you haven't finished filing yet, please contact our Customer Care team at 319.373.6300 to share what you encountered and to recover your return information. We're happy to quicky help get this sorted out for you. Thank you! ### 1/5 — Never again! *2023-02-01, version 13.0.2* The chat is NOT needed. It is aggravating and time consuming when the chat restarts from the beginning every single time I sign-in. There is no option to skip it and it’s completely unnecessary. Fix it. I can’t access my actual return after I save it because “view my return” doesn’t work, but every 10th time I try. What a nightmare. ### 1/5 — Does NOT work on this iPad *2023-01-29, version 13.0.2* I was really impressed with my first year using TaxAct. I only used the website that time. So I now have an iPad Pro 12.9” M1 that I began trying to use TaxAct Express on since iOS version 16.0. It has never worked. Each time I get to the point where I add the second W2, it crashes and refuses to log back in stating “There was an error”. I’ve done an awful lot of work repeatedly and it’s getting nowhere. ### 1/5 — No help after a fraudulent filing *2022-08-23, version 12.2* I had finally made my way through the bugs & multiple kicks & restarts. When i finally got to the end I was glad to see I’d be getting a fed refund & a little from the state. I chose this one because it advertised free filing. Being on a fixed income i needed this option. Hence me fumbling my way through vs PAYING a preparer! After everything was finished i was presented with a charge & fees to file. I was upset, but I’d spent so much darn time that i just coughed it up & decided what I’d do without this month. I pay, it all gets submitted electronically. Next Day, Federal REJECTED citing my SS number was already used in a filing! Well, it wasn’t me! Because the Fed was rejected in turn it automatically REJECTS the state. I was lead to believe I’d had help available if anything went wrong. Well? Where’s my help? I emailed them using the link in the app, it bounced back saying it’s not a functioning email address anymore. I called & was told they can’t find any records of my filing despite having the bank charge!! What did i pay for then? I’m completely lost, don’t know what to do. And there’s no guidance or live help. Don’t use this app. Mine was a simple filing but this app made it difficult, pricey and a very unsuccessful nightmare! ### 1/5 — App is horrible *2022-06-10, version 12.2* I filed my taxes (Federal & state) through this app back at the end of Jan. 2022. They never submitted my state return, even though it said they did. Then several months later, when I was trying to (re)file my state return on a different site, my refunds were different. My federal refund should have been almost 3x what I got. I've been filing my own taxes since my first job (in the late 80's), I have never had any issues. Save yourself the headache, and get your full refund, by filing through another group. 🤬 ### 1/5 — Customer service *2021-05-26, version 11.05* Last year I used tax act to file with great success. This year I went through the same steps and tax act deducted their fee without efiling my taxes. I have tried numerous times to get a hold of someone with no luck.. They just took my money without filing my taxes.! Poor customer service. I would have given a half star. ### 1/5 — This is the worse tax app I’ve ever used. *2021-04-06, version 11.05* First of all it’s always reloading, and running me around in CIRCLES but had no problem correctly taking my money before it even let my file. It’s taking entirely too long and I won’t be using this again would not recommend it’s too confusing and hard to deal with also fees scammy. ### 1/5 — Wish I could rate 0 stars *2021-03-07, version 11.04* The app constantly kicks you off and forgets who you are despite creating an account and it saying “saving” every time you enter information. It’s not saved at all. You will type in the same information a dozen times before you get anywhere. Waste of time. ### 1/5 — They Made A Mess That Is Going To Take A LOT Of Money and Countless Hours To Fix *2021-03-01, version 11.04* They made a mess of my taxes. The IRS says Tax Act redid my taxes, and Tax Act cannot be bothered to contact me. Long story short, I somehow became a single person with a $1,100 deduction which is the typical deduction when you have a minor child who works, yet you claim them as a dependent. I’m a divorced 51 year old with a disabled 10 year old. I’ve spent the entire weekend filling out forms, filing fraud and police reports, and putting freezes on my credit. Good Job, Tax Act!! If you know what is good for you, you will run from Tax Act! ## Most praised reviews (10 highest-rated) ### 5/5 — First time user *2020-03-09, version 9.5* Seemed almost too easy. If no issues this year, will, use again next year. ### 5/5 — File tax return *2020-03-06, version 9.5* It is very easy to file tax return and very helpful to understand all of the information about all the areas. ### 5/5 — Free, Simple, Fast *2020-02-14, version 9.4* I absolutely LUV this site! I’m not all that computer smart, but with this Website here it actually walks u through each and every step!! This is my second year using this and it’s TOTALLY FREE!!! Only thing u hAv to do is follow the questions and fill in the blanks, which all the answers is on ur W2’s so u fill in the blanks and it does the rest!!! Thanks so much Tax Act!!! ### 5/5 — Thank you TAXACT *2020-01-05, version 9.1* I look forward to using TaxAct again for my 2019 tax returns (still waiting for my 2019 W2 form to become available). Thank you for a very easy to navigate, accurate, self guided and easy to understand format in filling out the tax form... ### 5/5 — Year after Year *2019-03-27, version 8.4* We have used Tax Act since it became possible to file electronically. I believe this is the easiest, most accurate program on the market. They have never let me down. ### 5/5 — Complaints *2019-02-05, version 8.2* I was tryin to use the deduction part for contributions of items and after inputting all my info it was stuck and said it was processing and the the whole program timed out and kicked me out! ### 5/5 — Easy Filing *2019-02-03, version 8.2* This is the first year I've filed my own taxes with someone other than a CPA. It was easy, inexpensive, self-explanatory, and answers for all my questions. ### 5/5 — Extremely satisfied *2019-02-02, version 8.2* I’ll update this review after everything goes through but so far they seem to be able to get me $700 more on my return than turbo tax could. $10 more but well worth it! ### 5/5 — First time using TaxAct! *2018-04-14, version 7.7* I downloaded the app out of curiosity and ended up filing my taxes! From the upfront pricing to the easy navigation, this app was all I needed. I did have to wait a long time when I called customer support, but the rep’s great service easily compensated for that wait. I felt like writing this review because the app has the ability to use a password manager. I wish more apps added that feature. ### 5/5 — So easy, fast and accurate! *2018-03-03, version 7.6* My phone is my only device so when I was looking for apps to do my taxes, I downloaded them all. TaxAct was the easiest to get started with and also the cheapest option. I was able to file my taxes and get a huge refund so I’m a happy customer! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*