# TaxiMe Client — user reviews > 192 indexed App Store user reviews of TaxiMe Client by TAXIME OOD, rated 4.80/5 from 1,471 ratings. - Source: https://appshunter.io/ios/app/taxime-client/id744137021/reviews - App overview in markdown: https://appshunter.io/ios/app/taxime-client/id744137021.md - Rating breakdown: 5★ 1,340 · 4★ 75 · 3★ 17 · 2★ 6 · 1★ 33 ## What do users think of TaxiMe Client? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Convenient for foreigners - 👍 Friendly and professional drivers - 🚕 Works well in Sofia **Cons** - 🐛 Glitchy and unreliable app - 🚫 Drivers don't show up or overcharge - 💳 Issues with payment and account setup - 🌐 App only in Bulgarian, no English option **Commonly reported bugs** - Account creation/login issues - Crashes and freezes when using the app - Inaccurate pricing and destination changes - Inability to contact customer support **Most requested features** - Add ability to save payment methods - Improve app stability and performance - Provide English language support - Allow booking for others (e.g. family members) ## Newest reviews (12 of 192) ### 3/5 — scamming the drivers *2025-11-04, version 5.5.11* The app is good and I can’t complain about it. However, once I marked that I am ready to pay higher tip and was then told that the driver receives only a tiny fraction of it. Guys, don’t steal so much money from the driver. It should be at least 50/50. I am not using the app until you change that policy. ### 1/5 — Worst drivers ever *2025-05-11, version 5.4.1* Got scammed from one of their drivers at Sofia airport. He promised me 25lv for the trip but then at the end demanded 50lv. When l asked what made the price go up he didn’t explain himself. Dangerous and reckless driving, swearing during the trip were common occurrences during the trip. If you ever need their services just choose another company! ### 1/5 — Avoid at all costs *2025-04-26, version 5.4.1* If you need a taxi service you can depend on, this is NOT it. I booked a cab through the app, needing to travel by train to the other side of the country. In the overnight sleeper. I had one suitcase and a fold up tiny bike. I left 30 minutes spare in case anything went wrong. The taxi turned up 15 minutes late after hanging around on the other side of an 8 lane junction. We put the bike into the boot without any issue. As I said, when folded up its small. Then as I was about to put the suitcase on the back seat the driver went bonkers for no reason. He said this was unacceptable. I explained that since he was so late, he was about to leave me stranded in Sofia with no acomodation and unable to get my train. He shrugged and said “that’s your problem” It’s not 23:10 and I’m trying to find somewhere to stay. Is there any support? No. Do NOT use TaxiMe. ### 1/5 — Avoid *2025-03-25, version 5.3.1* 20 minutes you are ordering you are giving extra tip and there is nobody to pick up you its the capital of the country and yet 5 different solutions there are no taxis to take your order very disappointing ### 2/5 — Baggage option *2025-03-21, version 5.3.1* They offer an option for luggage, but the cars that arrive are regular sedans. What’s funny is that half of the trunk is taken up by a gas tank. Ridiculous… ### 1/5 — Doesn’t work *2025-03-15, version 5.3.1* Terrible application. I can’t even create an account. It says account already exists even though I tried three different emails. When I try to login it says account doesn’t exist. Unusable ### 1/5 — Bad *2024-12-04, version 5.0.5* Even couldn’t register, “account exists” ### 1/5 — Learn the difference between tip and fee. *2024-09-29, version 4.8.3* The app has 3 extra fees it charges on top of the standard fees. You call a taxi from the app, pay a call fee, as if there’s a way to use the app without calling thought the app, then base fee which is just a fee, no explanation, then electronic app fee that is called a tip for electronic payment in the app but you can’t switch off. Then the drivers give you low rating if you don’t allow them to charge you more than the meter shows. Can’t we just have a fixed rate and have the app as a convince that makes the customers prefer the service over the competition? ### 1/5 — No price estimate *2024-07-11, version 4.8.1* Just copy Uber application for god sake ### 4/5 — Première expérience *2024-06-03, version 4.8.1* Tout s’est très bien passé, chauffeur, super efficace ### 1/5 — Poor experience *2024-05-29, version 4.8.1* I waited over 10 minutes first eta 8 mins then ghosted by the driver no where in sight and also the app was saying to get out when the car was 2km away, location didn’t update either. Driver didn’t take any calls. ### 1/5 — Doesn’t even give you a price estimate *2024-05-12, version 4.8.0* I thought if I placed the order at least then it would show but it didn’t, and I had to cancel it (and they said if I cancel too many times I will be banned) ## Most critical reviews (10 lowest-rated) ### 1/5 — Very buggy and bad experience *2026-07-31, version 5.7.2* Nobody counted some edge cases as if i made account with a phone number before and forgot pass and email, it cannot let me make account with the same phone number now and it doesnt give a hint what is the email or anything also cant log with phone number. Pretty bad application sorry completely dissatisfied ### 1/5 — Poor customer experience *2026-06-13, version 5.6.5* App payment unsuccessfully, payed the driver in the car, yet TaxiMe refuse to recognise the fare has been paid and the driver is lying he ever took money. Customer service has become unresponsive. Terrible experience, very disappointed with the vendor. ### 1/5 — Horrible app *2026-05-31, version 5.6.5* The price is defined after the trip based on the distance and time in the road. Oh my God. It’s such a bad concept. Driver just saw, that I’m foreigner and picked absurd route. And in the end of the trip just turned into wrong direction making view like he’s searching for the destination point. It’s such a horrible concept, which noone uses for years and years. Drivers just abuse this and you can’t do anything as they do not even know English. Actually the worst taxi experience in my life. ### 1/5 — Another day another scam in Bulgaria *2026-04-06, version 5.6.4* Did you know that the entire taxi system in Bulgaria is part of the mafia? It’s why Bulgaria is pretty much the only country in the world with running water that doesn’t have uber Just more Bulgarian corruption. That’s why you can’t have a working taxi and 2026 was not the year they finally fixed it 🤡 ### 1/5 — Terrible *2026-03-21, version 5.6.3* Very bad UX. ### 1/5 — Another day another scam in Bulgaria *2025-11-07, version 5.5.11* Did you know that the entire taxi system in Bulgaria is part of the mafia? It’s why Bulgaria is pretty much the only country in the world with running water that doesn’t have uber Just more Bulgarian corruption. That’s why you can’t have a working taxi and 2025 was not the year they finally fixed it 🤡 ### 1/5 — App is ok, but driver policies are ridiculous! *2025-10-23, version 5.5.11* The app works great, but the drivers policies are ridiculously! There is never a taxi available if you do not pay extra! I’d rather pay for the premium competitors! This used to be the go-to app for taxis in Sofia, but that’s no longer the case! ### 1/5 — Very glitchy *2025-08-07, version 5.5.8* App is very glitchy and loads very slow. Yesterday it entered a crash loop that I can’t get out if even after reinstalling the app and rebooting the phone. ### 1/5 — Unreliable app *2025-06-17, version 5.5.3* I’m trying to reset my password, the app says it cannot find a user with that email address. I try to create a new account with the same email, the app says this email is already taken. Tried creating a new account with a different email address, I fill in all of the details, hit submit but just see the loading circle for a second and then nothing happens. I literally cannot create or log in to an account so I can use your service. ### 1/5 — Horrible Experience *2025-06-07, version 5.5.2* Horrible user experience. The driver left me when I was in front of the car. ## Most praised reviews (10 highest-rated) ### 5/5 — Top quality *2026-02-14, version 5.6.3* The best taxi in Sofia town with the best prices. ### 5/5 — Great *2025-06-21, version 5.5.4* The best taxi service app in Bulgaria. Order conveniently, easily, and quickly. You can choose from different classes of cars. Payment can also be made through the app. ### 5/5 — Total misunderstanding *2024-12-20, version 5.0.6* The application is not available at rainy day. I can book taxi at all and there is no communication with anyone to explain is it possible to order or not at the moment ### 5/5 — Bien *2024-10-11, version 4.8.3* Le mR était très gentil ### 5/5 — Very nice *2024-10-06, version 4.8.3* Good ### 5/5 — Добър и точен шофьор . Спазва добре правилата за движение , *2024-09-25, version 4.8.3* Благодаря ! Марина Тончева ! ### 5/5 — Great service ! *2024-08-13, version 4.8.1* Thanks! ### 5/5 — ⭐️ *2024-08-08, version 4.8.1* The best ### 5/5 — Great app *2024-03-17, version 4.7.9* This is a easily navigable app. The taxis on the other end are friendly and quick. ### 5/5 — Супер таксита *2023-11-18, version 4.7.1* Супер таксита --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*