# Tazz - Food and other cravings — user reviews > 166 indexed App Store user reviews of Tazz by Wolt Oy, rated 4.70/5 from 380 ratings. - Source: https://appshunter.io/ios/app/tazz-food-and-other-cravings/id1137016841/reviews - App overview in markdown: https://appshunter.io/ios/app/tazz-food-and-other-cravings/id1137016841.md - Rating breakdown: 5★ 338 · 4★ 15 · 3★ 5 · 2★ 0 · 1★ 22 ## What do users think of Tazz? Overall sentiment: negative **Pros** - 🎯 Wide variety of restaurants and stores - 💳 Integration with eMAG Genius membership - 📱 User-friendly app interface - 🚀 Quick and easy ordering process - 🎁 Promotional discounts and vouchers available **Cons** - ⏱️ Extremely long delivery times (often 2-4 hours) - ❌ Orders frequently cancelled without explanation - 🥶 Food arrives cold due to delays - 📞 Poor customer support with long wait times - 🤖 Chatbot-based support is ineffective - 💰 Inflated restaurant prices on app vs in-store - 📍 Inaccurate GPS tracking and courier location - 🚚 Insufficient courier availability - 📦 Incomplete orders and missing items - 🔄 Unreliable estimated delivery times - 💸 Excessive operational and delivery fees - 🙅 Difficult order cancellation process - 😤 Rude and unhelpful customer service representatives - 🔐 Mandatory Romanian phone number requirement - ⚠️ Payment processing errors and double charges - 🚫 Restaurant availability information inaccurate **Commonly reported bugs** - Double charging for single orders - Payment processing page hangs - App crashes and freezes frequently - GPS location inaccuracy causing order cancellations - Orders stuck in 'preparing' status indefinitely - Chat support connection issues and timeouts - App crashes when switching between restaurants - Address selection reverts to previous address - Slow horizontal swipe navigation - eMAG account linking errors - Excessive app battery drain - Persistent notification permission prompts - Web platform functionality issues - Technical errors causing order cancellations - Rider assignment system failures **Most requested features** - Real-time live chat with human support agents - Real-time driver tracking on map - Ability to contact couriers directly - Post-delivery tipping option - English language support - Apple Pay integration - Ability to modify orders after placement - Better address/location selection system - Price filter for restaurants - Ability to report missing items easily in app - Instant refunds for incomplete orders - Support for non-Romanian phone numbers - Notification settings management improvements - Group order with individual payment functionality ## Newest reviews (19 of 166) ### 2/5 — Good app but difficult for supermarket shopping *2025-05-11, version 6.13.13* My only problem is that when you order from a supermarket and the value on the receipt is smaller than the amount of money taken from the card (because of missing items, weight of fruits/veg) you need to bypass AI support, get it touch with an employee, send a picture of the receipt and explain what happened. And if you paid with UP card, you receive an e-mail where you have to give the bank account. This whole process is time consuming and in other apps is done automatically. Otherwise delivery & app are working great ### 2/5 — Horrible customer experience - app has potential *2025-02-21, version 6.13.6* How can a single-item order be pending for more than an hour, with no updates or info on the situation? After more than one hour of waiting, you get prompted with another crazy ETA of another hour of waiting. The chat bot is pretty much useless, since it can only give you info that's already available to you. After many tries to get in touch with a representative, the process gets stuck and no one is assigned to your chat even after 20 mins of waiting. And the worst thing is that this is not a single occurence and happens most of the time. If the restaurant is at fault and takes a lot of time to prepare the order, then why is the food cold on arrival? Because based on the info in the app, once the order is taken by the rider, it takes ~ 15 minutes to be delivered and I doubt the food can get ice cold in that amount of time. Just a horrible customer experience and no responsibility. ### 1/5 — Cont doar prin emag si cu nr de ro *2025-02-04, version 6.13.6* Sunt in vizita in Romania si e greu si complicat procesul de a-ti crea cont. E optiunea doar prin emag si doar cu nr de romania ### 1/5 — Absolute Disgrace. Stay Away! (Romania) *2025-01-30, version 6.13.5* I have never been more disgusted by a service in my life. I ordered a €100 bottle of cognac MONTHS ago and guess what? It never arrived. I contacted support and after some back and forth, they admitted the alcohol store wasn’t responding and promised a refund. That was THREE MONTHS AGO. Since then it’s been the same pathetic excuse on repeat: “We’ll process your refund soon, just a little more patience.” How much more patience do I need? A lifetime? This is not just incompetence, it’s blatant scamming at this point. And it’s not the first time happening an issue with this company. They take your money, give you the runaround and hope you eventually give up. Well I won’t. If you value your time, money and sanity, avoid this app like the plague. One star is generous. ### 1/5 — Horrible customer service with chatbots. Long wait time for orders *2025-01-25, version 6.13.5* When you have a problem with the order is impossible to find any customer support. After you talk with “Laura” they give you other “agent” names. But in reality is just another chatbot that is differently trained I guess. They bribe customers with vouchers when they aren’t able to deliver the order in time. But guess what, I needed my order for which I paid also operational fees and the genius subscription. Please understand that your 30 ron voucher won’t make my food warm and my stomach fell better after I waited long times (if the order takes longer just say at the beginning do not change my wait time every half an hour, and make me wait 4h )for my food because you are not able to provide the service both your partners and your clients pay for. Because you charge fees both ways, and don’t care about their experience. ### 1/5 — Nu recomand, livratoriiiii anulează comenzile și se pune oprire pe banii 👎👎👎👎👎 *2025-01-20, version 6.13.5* Nu recomand 👎👎👎👎👎👎👎👎👎 ### 1/5 — First time use, and they miss my part of order *2025-01-14, version 6.13.4* We wait more than 75minutes for our order. Food was cold, and also large fries were missing. For return money they give you only one choice- voucher. I am lose 12,5 RON, they give me voucher for 15 RON, but if you like to use it you must place order for 40 RON. This mean if you want “return” your money, you must spend more money. This was my first and last time of using this application. If you decide to use this app be ready for so pure service. ### 1/5 — 2 hours waiting for order and finally it was cancelled with no reason *2025-01-11, version 6.13.4* 2 hours waiting for order and finally it was cancelled with no reason ### 1/5 — My bad experiences *2024-12-27, version 6.13.4* I have encountered several problems 1. I cant order from some restaurants because I am too far sometimes, even though other times I can 2. AI ordered from a few restaurants with personal delivery, so I could not track it, to be later informed by the driver personally that he s waiting for me to come out the house to get my food, or just have no one show up, but still no refund for my order, but still no support from the app which said that the food was still being prepared 3. Bad support, I had some problems with the delivery one time, a little late but not to late for the restaurant to still be open, and the virtual chat assistant keep me waiting saying that she was trying to connect me to a live agent, but I guess all the agents were at home sleeping ### 1/5 — Very bad service and company *2024-12-26* First, my order was simply cancelled and my money was kept and no solution was offered to me! Stay away from them! **Developer response:** Hey! If you’d like, drop us a private message on our official Facebook page - https://www.facebook.com/tazzromania/, or write us at support@tazz.ro. We’re here to help!🙏🏽 ### 1/5 — Worst Delivery App *2024-12-18, version 6.13.4* Horrible customer support, there's a robot who serves no purpose but to tell you exactly what you can see in the app. In the eventuality you are being connected to an actual human being, they are just as useless, and you have to wait around 20 minutes for them to give you a fake update on your order. I'm always waiting at the minimum an hour and a half and maximum 4 hours for food that should be delivered in about 30 minutes. One time a restaurant closed after accepting my order. Don't bother downloading or using Tazz when there is Bolt or Glovo who do the same thing but infinite times better. Not to mention this is the only app that charges you for EVERY ORDER an addition fee, and somehow it still is the worst delivery food app. Save your time and money🫡 ### 1/5 — Awful service *2024-12-12, version 6.13.4* After waiting for more than 3 hours for the food to be delivered and writing to support where I was assured that my order will be delivered in the next 25 mins and that thr operator is personally monitoring the situation, the order still wasn’t picked up. I contacted support again to cancel my order and to compain about the entire situation and they offered me a 25 ron voucher as an easy way out - which i didn’t want. I am super disappointed with the service as this is not the first time happening. Instead of fixing the main issue here, they automated the chat so you can’t complain easily and at best are offering a voucher, but the same issue occurs time and time again - Tazz, do better! you just lost and old customer today ### 1/5 — No sopport at all *2024-12-06, version 6.13.4* I recently used your service and had to reach out to customer support through the chat feature to resolve an issue with my delivery. Unfortunately, the experience was disappointing. The response time was excessively slow, and the support representative seemed unable to provide clear or helpful solutions to my problem. I felt like my concerns were not taken seriously, and I had to repeatedly explain the situation, which was frustrating. I believe there’s significant room for improvement here. Faster response times, better-trained representatives who can address issues efficiently, and clearer communication would make a big difference. I hope you’ll consider enhancing your support services to ensure a more seamless experience for your customers in the future. Thank you.” This tone is polite and offers suggestions for improvement while expressing dissatisfaction. Thank you ### 1/5 — Do not use this *2024-12-05, version 6.13.4* In first place I thought this might be the best app for delivery, but it’s actually opposite. I had an order around 160lei. I tried to contact the courier because I was no longer at address so a friend of mine will pick it up from that address. I could not contact the courier unless I make a request for call. I’ve made 5, no response. After some time I received a notification that the order was canceled by the client (ME?!). So I tried to contact the partner, but you can not do that in this app. So I wrote a message to the support. Im waiting already for 2 hours for a response. So the conclusion is: you can’t contact the courier, you can’t contact the partners and you can’t contact the Tazz either. Please use another apps where you can do that. ### 1/5 — Comanda anulata la 1km de casa mea *2024-11-16, version 6.13.1* Comanda anulata departe de casa mea, imi pare ca nu va lucreza bine serviciile vostre de localizare, prefer alti provider care nu au probleme de genul p.s. Serviciu clienti nepoliticos ### 1/5 — Nota zero barat!!!! *2024-11-15* Cei mai nesimtiti! Mi-am sters contul! Par in mancare si comanda adusa dupa o ora jumatate rece! Fara suport clienti!!!😡😡😡😡😡 **Developer response:** Hei! Dorim sa verificam ce s-a intamplat. Lasa-ne un mesaj privat pe pagina noastra oficiala de Facebook - https://www.facebook.com/tazzromania/ , sau pe adresa de mail: support@tazz.ro. Ajutam cu drag! ### 1/5 — Long wait hours and poor delivery *2024-11-10, version 6.13.1* I waited for over 1h30 for an order to be picked up and another 30mins+ to get in contact with someone on chat (I guess the only person working that day) who just told me there aren’t any riders available. Why do you take the order if no one’s going to pick it up? You charge me transportation and operational fees but you don’t have riders available (especially if the weather is bad) and you don’t have people in the call center to take the chats. When the orders do get picked up they arrive a mess almost every time (sodas are spilled, the boxes are crushed, wrong order etc) and most times the rides don’t know romanian or english so calling them is pointless. The bags they carry food in are filthy and they take them in bathrooms in malls. ### 1/5 — Horrible Service *2024-11-03, version 6.13.1* The app is average, nothing special, but the service is especially horrible, after working in the company for some time now I can understand why. I used to order daily from Tazz, until now. Basically I had an order failed to arrive after 3 hours and after going personally to the restaurant, they told me the order left 2h ago, so then I wasted almost an hour to get in touch with someone to get my money back and reimbursment for the failure on their side, got back a phone call from someone saying how sorry they are (yeah sure). Well I am sorry too, for using your service. If you can, avoid using Tazz and go for any other company which is not owned by emag, they are not serious people and can not be trusted with simple tasks. ### 1/5 — Horrible customer service *2024-10-31, version 6.13.1* The customer service reps don’t help at all. They give you some lame excuse about your order and then close the case. I will honestly not use this app anymore, there are better ones out there which also allow you to tip after you’ve received your order if the delivery was good. Whenever I leave a tip through the app they don’t do a good job and I’ve already tipped them and can’t retract it. Do not recommend. For some context: Me and my colleagues waited for 2 hours for an order, the delivery time kept delaying so got in touch 3 times with the reps and they all said everything is ok with the order and to just wait. After 2hrs they canceled the order. The last rep said it was the restaurant’s fault while the email said it was the courier who picked up the wrong order. So basically gave me the run around. When I asked how she will fix it, she simply said she provided all the info she could and closed the case. I have uninstalled the app and don’t plan on using it again (or Wolt, or whatever it will be in the future) ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid using Tuzz! *2025-04-13, version 6.13.9* I ordered food from Tazz for the first and definitely the last time. The order was placed at 16:41, with an estimated delivery time of 35–55 minutes. At 17:33, nearly an hour later, I received a notification saying that a courier had finally been assigned and the delivery would arrive between 19:35 and 19:45, so three hours after the order was placed, not 35–55 minutes as promised. I contacted customer support, and the agent told me the order would be delivered at 18:16. When I asked why I was seeing a 19:35 delivery time, the agent simply replied, “I’ll speed up your delivery,” and then closed the chat. At 18:08, I got a notification saying the courier had picked up my order, so I thought it really would arrive by 18:16, especially since I live less than 10 minutes away. But the courier just sat in one place for half an hour. I thought maybe it was a system bug, until I saw that he started driving in the opposite direction from me. I called to ask why, and he said he had two other deliveries to make before mine. In the end, my order arrived at 19:07, an hour after the courier picked it up, and two and a half hours after I placed it. Of course, the food was completely cold, and the receipt from the restaurant showed it had been ready for pickup at 17:01. After reading reviews online, I realized this wasn’t just bad luck, and it’s a common issue with Tazz. I strongly advise against using Tazz, and I honestly don’t understand how they’re still in business with service like this. I deleted the app immediately after that order and will never use their service again. ### 1/5 — Serviciu din ce în ce mai prost. *2025-04-08, version 6.13.9* Anulări de comenzi după o oră, fără explicație (nu o singură dată), chat-ul - stai 20-40 de minute să îți răspundă cineva cu o prostie să îți zică ca îți dă voucher de te miri ce 10-15 lei…. O direcție greșită, pe care o știu cei de la Tazz dar nu le pasă ;) ### 1/5 — better glovo *2025-04-03, version 6.13.9* 2.5 hours waiting for delivery (in Wednesday) thank you tazz, next time I will make order in glovo👍👍👍 ### 1/5 — Worst ordering app in romanaia *2025-03-22* The drivers are so bad tgey take long and are unreliable somtimes to stupid to ring a doorbell ### 1/5 — Worst food delivery app *2025-03-18* The app works fine, but when it comes to food deliveries, prepare to wait hours and hours for the food. 3 instances, food been delivered 3h or more after the order placed. Contacted the customer service (which answers after 30 min) and to get, well they make it fresh for you. Like what they go and hunt for the meat?they also lied that food is on the way, and food arrives 1h later! Do they walk with the food???use any other apps and avoid tazz that is my advice! ### 1/5 — L tazz *2025-03-08, version 6.13.8* Dont waste your phone memory on the app. Restaurants have higher prices on the app, orders do not get delivered because they do not have couriers, cannot get connected to a customer support and when you do it doesnt help they will tell you the order will arrive and after 2-3h of not ordering from another app the order gets canceled after which they refund your money in 2-3 business days. Vouchers they offer cant be used with food that is on discount (even though restaurants inflate prices in order to put out fake discounts). They “free delivery” isnt so free as you need to order for atleast 40-50ron so you end up paying more if you want to catch the “free delivery”. Deleting the app so that i dont forget about these issues and order again. ### 1/5 — Don’t use TAZZ, it will be terrible! All my Tazz orders were terrible experiences! *2025-03-02, version 6.13.7* I ordered something on a Sunday at 13:00; they didn’t provide any estimate. After a few hours, I tried to cancel the order, but it was impossible because, in contrast to other apps, on Tazz you need to be assigned to a person from Customer Support. My attempts to cancel the order failed three times. The delivery person arrived 7 hours later. I was not home because I had other commitments. He disturbed my neighbor because he called him to call me for some reason. After explaining to him that my order was supposed to be cancelled, he marked it as complete. Then I had to go to Facebook and the Tazz app again. After a few more hours, they answered and said they would refund my money. The incident was just one instance of several issues I've encountered. I used the app around 5–6 times, and I use delivery apps every day. Tazz is simply against their customers at every single level. ### 1/5 — Low delivery staff *2025-03-01* If you ever decide to order with Tazz, be aware they do have a poor algorithm of assigning couriers or low personnel. It has happened several times that my orders were ready at the restaurants and took more than an hour for a driver to pick it up. I ended up picking it up by myself several times. Would not recommend unless you want to wait forever….. tazz, do something about this **Developer response:** Hey! We’re truly sorry you didn’t have the best experience, but you can always reach out to us via a private message on our official Facebook page - https://www.facebook.com/tazzromania/, or at support@tazz.ro whenever you need us. We`re here to make sure you feel helped.🙌🏽 ### 1/5 — Varză *2025-02-12* Nu răspunde nimeni pe chat, livrări întârziate cu orele. Nu recomand. **Developer response:** Hello! Ne pare rau pentru aceasta impresie. Daca ai nevoie de ajutor, cu un mesaj privat pe pagina noastra oficiala de Facebook https://www.facebook.com/tazzromania/ sau pe adresa de mail: support@tazz.ro, gasesti rezolvare. Asteptam mesajul tau! 🙏🏼 ### 1/5 — Poor Service, Outdated Processes – Feels Like a Scam *2025-02-08* I’ve had multiple bad experiences with this app, and it’s getting worse. Their processes are outdated, and the delivery system is completely unreliable. • The delivery team often claims to have called, but I never receive a call. • Nobody rings the doorbell, and the food simply doesn’t arrive. • When you try to get a refund, they blame the customer and refuse to process it. • Tracking is nearly useless—you can’t even see the driver in real time on the map. It almost feels like a scam. If they can’t fix these issues, I’d recommend avoiding this app. **Developer response:** Hey! Sorry to hear this! That’s definitely not the experience we want for you. Whenever you have some time, you can send us a private message on our official Facebook page https://www.facebook.com/tazzromania/ or an email at support@tazz.ro. We’d love to look into this and find a solution for you! 😊 ## Most praised reviews (10 highest-rated) ### 5/5 — Download *2025-10-19* I want to download my stuff on here and your without anything on here and too so yeah my love ### 5/5 — Imi place *2024-04-23, version 6.12.12* Am uitat ce inseamna sa mai gatesc, poti sa comanzi mancare ca la mama acasa printr-un simplu click. I love TAZZ ### 5/5 — The only app one needs *2022-10-10* I‘ve been using Tazz by Emag for more than a year now, and to be honest I forgot there are apps on the market. There nothing I can complain about, or something that is missing. Super fine job you have done here! **Developer response:** Hello! Thank you for the feedback! 🥰 ### 5/5 — Recomand *2022-06-22, version 6.10.0* Super calitate ### 5/5 — Súper si geniali *2022-05-31, version 6.9.23* 5 stele fără sa stau pe gânduri. Sunt extraordinari si serviciile sunt nemaipomenite. ### 5/5 — Improvement - empty payment page *2021-12-22, version 6.9.12* As a feedback, maybe you guys could add an animation or some kind of icon when the payment is being processed for Card payments. The user is faced with a blank white window/page for about 2-3 seconds until the payment is being processed. It would look nice to have something expressing the action that is being performed. For less tech addicts, it might confuse some users thinking that the app broke or something. Thanks 😎😁 ### 5/5 — Super mancare, grija mare la limonada *2021-12-03* Mancarea este foarte gustoasa de fiecare data! Insa, limonada la oferta a fost stricata (lamaile) si nu avea menta ca in descriere… de 2 ori la rand… ### 5/5 — Pizza delicioasa *2021-08-26, version 6.9.1* O pizza foarte buna cu blat crocant!👍🏻👍🏻👍🏻 ### 5/5 — TOP TOP TOP read it like saltbae would say it *2021-08-26, version 6.9.1* The best ordering app around ### 5/5 — Cel mai bun gyros din Bucuresti *2021-08-21* Calitate extraordinara, total peste ce te astepti, se vede ca este facut de persoane pasionate care vand ceva de calitate. Lipii facute acolo, si totul foarte gustos. Recomand cu toata increderea. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*