# TBC Now — user reviews > 34 indexed App Store user reviews of TBC Now by The Blood Connection, rated 2.20/5 from 100 ratings. - Source: https://appshunter.io/ios/app/tbc-now/id1290916614/reviews - App overview in markdown: https://appshunter.io/ios/app/tbc-now/id1290916614.md - Rating breakdown: 5★ 21 · 4★ 8 · 3★ 4 · 2★ 8 · 1★ 59 ## Newest reviews (11 of 34) ### 2/5 — “Unable to reach server” *2023-05-30, version 2.1.1.1* The app constantly gives the error “Unable to reach server” ### 1/5 — HORRIBLE *2023-05-03, version 2.1.1.1* This app is so stressful, you can’t do much in it. I tried to update the address and that’s not an option, I called the customer service number for TBC, and they’re just as incompetent as their app. If only they were as quick to update something so simple like they are to ask for blood donors maybe people would donate more often. ### 1/5 — Absolutely broken *2023-04-25, version 2.1.1.1* I have nearly 10,000 points I can't use. I check back once per month. Nope. Still broken. Call the help line and get smart*** responses. ### 1/5 — Doesn't even open *2023-03-29, version 2.1.1.1* I just updated the app because the previous version was not working- kept lagging. New update opens to a white screen and you can't to anything. ### 1/5 — Login using apple keychain *2023-01-20, version 2.1.1* Developer has had time to get app to work with Apple keychain or any password manager. Copy and paste the app will call it wrong. You MUST type in user name and MUST type in password. Invalid when keychain uses my Face ID to verify it’s me to fill in information on app? I see others has the same issue. And appears nobody reads these reviews that can correct it. App help is not to a developer. But to blood connection’s website. Questions about donating etc has nothing to do with the app. I always thought using keychain made things more secure. Like logging into a bank without having to type the info in. Last I knew I was the only one with my face that could use my iPhone’s Face ID. ### 1/5 — Worthless *2023-01-16, version 2.2* I use LastPass password manager. It will auto fill the username and password just fine but then tells me the credentials are not correct. I have deleted and reinstalled the app and also changed passwords three times and no good. If I manually type the password though it works. Go figure. ### 1/5 — Cannot login *2022-09-23, version 2.2* Could not login on app even though I can on the web. Changed password via web page. Update password in my password manager. Still cannot login on app but web is ok. ### 1/5 — Can I give it 0 stars? *2022-07-19, version 2.2* I agree with the other reviewer who said they doubt that's it's a real app. I have a TBC account and know my donor ID, user ID and password. But I can't seem to log in. And none of the buttons *do* anything. The "Forgot Username" and "Forgot Password" buttons don't even work. I hope TBC didn't actually pay the developers for this app. Maybe it was just a high school extra credit project. ### 1/5 — Horrible *2022-07-10, version 2.2* App and website will not allow me to change email address. ### 1/5 — Is this app even valid anymore? *2021-10-15, version 2.1* I wrote a review detailing every problem I’ve had with this app hoping it illicit a response to help and the review didn’t show. I’ve completed a form for assistance two times, and I’ve called the number that was listed on the app for TBC and left two voicemails. Unfortunately, I can not get any kind of response. I thought this would be a good valid app because I was given the card about it when I donated this past Monday, but now I am questioning that with the problems people are having and for some reason, it the latest review was a little while ago. ### 1/5 — App is broken *2021-06-29, version 1.31* “Password must not be empty” Looks at password, clearly filled after various attempts. >continue< “Password must not be empty” ## Most critical reviews (10 lowest-rated) ### 1/5 — Cart doesn’t work *2025-09-09, version 2.2.03* Click on cart and app closes. No way to use points… ### 1/5 — Expiration *2025-05-24, version 2.2.03* They fail to tell you that you lose your points after one month, if you don’t use them. Then, they won’t re-instate them after. I literally just gave you my blood and because I didn’t spend my points in one month, I lost my money. I won’t ever be back to donate. Ridiculous. ### 1/5 — Can’t connect to server *2024-07-20, version 2.1.1.1* Can’t connect to server. What’s up with that. Can’t use the app! ### 1/5 — Horrible *2024-06-17, version 2.1.1.1* Sketchy trailer for donating blood that promises a $50 e-gift card to practically any business you’d like. I get nervous around needles and the nurse promised me it would be okay and then proceeded to puncture my vein and I got a blown vein from it. Never got the points, never got a donor ID email so I could never redeem the points or know what my blood type is. They don’t answer phones and their voicemail is full. Absolutely terrible experience. ### 1/5 — Doesn’t work *2024-05-18, version 2.1.1.1* Unable to reach server ### 1/5 — Guess they gave up on the app *2024-02-24, version 2.1.1.1* Every time I try to log into the app there’s a message that pops up on the bottom saying unable to reach server. I’m seeing that the app has a low rating as is. Usually I’d see things like that before downloading I know now. The app would be a good way for users to interact with their account but like the title says, guess they gave up on the app. ### 1/5 — Can’t login *2024-02-01, version 2.1.1.1* Can’t even log in ### 1/5 — App is terrible *2023-11-13, version 2.1.1.1* I constantly get the message that it cannot connect to the server. The appointment scheduling is terrible. You click the location you want to donate and it just offers google maps no indication of the next time the mobile is there. Basic functionality is all I’m looking for, but it’s not there. Frustrating. ### 1/5 — Broken unable to reach server *2023-10-13, version 2.1.1.1* How did this make it into the wild? This app doesn’t work. I cannot connect on any network. Please fix this. ### 1/5 — Constantly not working *2023-06-26, version 2.1.1.1* This app regularly says “unable to connect to server “ . Reported it to TBC and they say they’re working on it. Yesterday I managed to login today it’s back to not connecting. As someone trying to access rewards, I can’t redeem promised rewards if the app isn’t working. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2023-03-10, version 2.1.1.1* I can use the app easily and redeem my points. The gift cards just go to your email all other info is irrelevant. I have redeem plenty of Amazon and target gift cards. ### 5/5 — Works fine *2022-08-29, version 2.2* Only thing so far is I have to put my username and password in each time, doesn’t save it but app works great. Previous reviews aren’t great so I’m thinking they did a much needed update because I’ve had no issues. ### 5/5 — Functional *2019-03-20, version 1.2.3* Has the basics and works ### 4/5 — Login using apple keychain *2023-07-27, version 2.1.1.1* Finally able to use keychain with app to login. Have to assume an update with app addressed this issue. Only 4 stars now from 1, as haven’t tried out much else yet. But 5 stars alone for correcting an issue that needed to work proper from get go. ### 3/5 — Not great *2024-07-22, version 2.1.1.1* When I saw the two rating on this app, I figured it had to be an exaggeration by disgruntled people with the operation of the app and getting your rewards points. But once I got into it, I saw exactly what the problems were. This app tends to not allow you to do some simple tasks. I can’t even change my address, which is almost 10 years old. it makes you think that it’s mailing out a gift card to your old address. When I saw that I called and got into an automated system that said they would call me back in 2 to 3 days. By that time my card would’ve been mailed out. I wasn’t even aware that you could electronically redeem the card until after I called and looked a little deeper and saw that the card wasn’t actually being mailed out to my old address like it appeared. there is also a little work of not being able to sign in when you’re auto filled by many of the password programs. You actually have to go onto the password field and type of space for the entry bar to be activated. Seems like somebody was asleep at the wheel when they created this app. ### 3/5 — Great app overall, but still a little buggy *2022-12-16, version 2.2* This app has a lot of great features to track your donations, vital signs, and you can order stuff with your points. Sometimes the pages do not load. The app can be kind of slow to respond when going through certain menus. I feel like a couple of the menus could be combined. Also, face ID doesn’t really work with unlocking the app. The avatar/profile picture is skewed. It would also be great to be able to tell what level of platelet donor you are from the app. I hope this feedback helps make the app even better. ### 3/5 — Log-in Issues, But App Works *2022-07-14, version 2.2* Others have said that appointments cannot be canceled or changed in the app. I haven’t needed to do that, but I find the app helpful … once I can log in. The app’s log-in doesn’t work with 1Password or the iCloud Keychain. Whenever I try to log in using either of those, the app says “invalid credentials.” I can either type in the exact same password or copy-and-paste the password from 1Password and that works. Frustrating, irritating, maddening. ### 2/5 — Push Notifications *2025-11-18, version 2.4.01* It's weird to navigate and can't do much on it. I keep getting emails to get push notifications for points or rewards but the app doesn't keep you logged in and it doesn't have an app option to turn on notifications. ### 2/5 — Cart *2024-09-14, version 2.2.02* I'm trying to use my points and get a gift card but every single time I press the cart after adding a gift card to it, it glitches and closes the app… ### 2/5 — Good App Bad Program Points Policy *2024-01-06, version 2.1.1.1* I was going to donate blood and found my points missing from a past donation. They told me it was because points expire after the beginning of the next year. I asked if my blood expired. They said no. I then inquired: “Then why do my points?” Asked to be taken off program. It’s not like they don’t receive funds for my blood. There is a lot of profit in non-profit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*