# TBK Bank Mobile App — user reviews > 63 indexed App Store user reviews of TBK Bank Mobile App by TBK Bank, rated 4.70/5 from 3,580 ratings. - Source: https://appshunter.io/ios/app/tbk-bank-mobile-app/id990325217/reviews - App overview in markdown: https://appshunter.io/ios/app/tbk-bank-mobile-app/id990325217.md - Rating breakdown: 5★ 2,906 · 4★ 308 · 3★ 100 · 2★ 40 · 1★ 103 ## What do users think of TBK Bank Mobile App? Overall sentiment: negative **Pros** - 👍 Convenient mobile banking - 🚀 Efficient app performance - 💡 Useful features like mobile deposit **Cons** - 🐛 Frequent app crashes and bugs - ⚠️ Inconsistent app functionality - 🔒 Security concerns with account access - 📱 Compatibility issues with certain devices **Commonly reported bugs** - Login issues and account lockouts - Mobile deposit failures - Recurring app crashes and freezes **Most requested features** - Zelle integration - Improved transaction history and account visibility - Ability to print from mobile app - Smoother update process ## Newest reviews (12 of 63) ### 3/5 — Can’t log in went to bank already *2026-07-31, version 26.1.30* Went to bank and reset my password word still can’t log in been using app for years idk what’s wrong with it been almost a month ### 4/5 — The app sucks *2026-04-27, version 25.2.100* There are times I cannot login even using the same identical password. It just won’t work and then hours later it will this sucks. ### 3/5 — Won’t update *2026-03-24, version 25.2.100* I’m trying to update this app cause it won’t let me check my balance. Just want to know why. I would appreciate on what I can do to fix this problem. I would be grateful for the help. Thank you ### 2/5 — Recertification process cumbersome *2025-04-22, version 24.2.50* Inactive accounts are time intensive to reinstate. User name cannot be retained. ### 2/5 — Mobile Deposit Bug *2023-12-31* For the past few months, mobile deposit has had a notable bug/glitch. Every time I take a photo of the front of a check and click “use”, the app says “loading” for a few minutes before timing out. The only work around I have found (which doesn’t work all the time) is to take the photo, then click to retake the photo. Using the second photo usually works. This has been happening for around 10 checks so far, so about 4-5 months. If the developers read this, please reply with notes on a potential fix. ### 2/5 — Screwy update *2023-12-08, version 23.1.80* I turn off my debit card after I use it. Needed to use it today and tried to turn it on, and it keeps telling me that function is not currently available. After four times trying I contacted customer service. They couldn’t do anything and didn’t understand why it was telling me this.. told me to turn off my phone wait and turn it back on. That did nothing. Now it says that I can’t access my account. I just removed it from my phone and will try loading it again… If this doesn’t work, your bank is useless to me, and I will have to find a different one. ### 2/5 — Points in time where it just doesn’t work *2023-03-20, version 22.2.40* For what I primarily use it for it’s good enough at what it does. However it has points in time where it won’t open at all, brings me to a white screen and closes the app, I used this app on a iPhone 14 pro & SE 2020 and it’s done the same thing on both phones. ### 2/5 — Doesn’t always work *2022-12-25, version 22.2.40* Often when I try to log in to the app on a weekend or an evening it says “an error has occurred” or “we are unable to validate your information” (the same info that I successfully use to log in on my computer). So I have to wait a few days until it is during business hours and then try again to deposit a check. Bizarre for an app only to work during business hours! ### 2/5 — Opening the app is a hassle *2022-07-24, version 21.2.71* It always locks up and doesn’t let me log in. It’s frustrating!!! I have so many problems trying to use this app. It works half the time. ### 1/5 — Horrible *2021-09-02, version 21.1.30* 75% of the time I try to log in it says my credentials aren’t verified. Even when I try to reset my password it doesn’t work. Complete garbage of an app and bank. ### 1/5 — Needs work *2021-06-21, version 20.2.80* Locks us out often. Looking at that guys face every time drinking something is super stupid. Thanks Tbk for listening…. ### 1/5 — Printing *2021-03-19, version 20.2.80* Get the app. Get the app. Not sure what for. Go paperless. Oh! Can’t do that in the app, you have to go to the internet. Go to the Internet ok paperless. Oh can’t print from phone or tablet. Have spent days trying to get this to work😤waste of time. But let’s charge for every little thing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Just horrible *2026-02-12, version 25.1.70* Had this app for years with no issue and now I keep getting locked out monthly , I have been in the bank to rest my password multiple times in the past 4 months ### 1/5 — Where is Zelle option? *2026-01-15, version 25.1.70* I only opened an account with this bank for two reasons. One was Chase wanted to charge me $15 a month for not having a minimum electronic deposit and two was so I could receive payments through Zelle. Well I set up my account in app and on website and there is no Zelle option!! (Chase app had a pay and transfer button and TBK doesn’t) I now have an account I can’t even deposit money into ### 1/5 — App Issues *2025-12-19, version 25.1.70* It always seems like it something wrong with this app I can’t scene log in it keeps causing error when I try to open the app!!!.This is not very ideal app for me hopefully I can switch to a new bank!!!! ### 1/5 — Stop *2025-05-20, version 24.2.50* Asking ### 1/5 — Busted app *2024-10-11, version 24.1.70* Every week you have to call some one to reset ur account as it just decides it doesn’t want to work any more and if u ask y they just tell u it’s because I’m on an apple device so essentially I can pound sand making impossible to use the app so if I could give the customer service and the app a negative star I would ### 1/5 — Change no good *2023-10-22, version 22.2.200* My phone is an iOS 14.8.1. Now I no longer can access my accounts! This is not good. So I’m supposed to buy a new phone just to be able to use this app to access my bank accounts??!! ### 1/5 — Rooted or Jailbroke Phone Message after latest Update *2023-09-05, version 23.1.71* After the latest update I can no longer access my account through the app. My phone is from AT&T, not jailbroke/rooted and when I open the app, I get a warning that says “Attention: To protect your data, this application does not support rooted or jailbroke devices.” My device is neither but the warning doesn’t go away and I can’t get to the log in page. Extremely frustrating! If this continues, I may have to consider moving my accounts. ### 1/5 — No Zelle *2022-10-27, version 22.1.100* The website said Zelle is available, but nowhere to be found in the account. ### 1/5 — It is worth nothing to me *2022-03-17, version 21.2.71* It is nothing worth nothing to me ### 1/5 — Won’t let me login *2022-02-09, version 21.2.71* Everytime I go to try and login it tells me there is a problem. But I can login just fine on safari. You guys need to fix this app or I’m closing my account with tbk bank! ## Most praised reviews (10 highest-rated) ### 5/5 — On my i work *2026-05-02, version 25.2.100* Yes I do work ### 5/5 — TBK. Bank *2026-01-14, version 25.1.70* The staff is very knowledgeable and friendly. They will try to answer any question you have. ### 5/5 — Good afternoon *2024-11-08, version 24.1.70* Aswome ### 5/5 — Dope *2024-09-07, version 24.1.70* Dope ### 5/5 — Much appreciated Support *2023-09-13, version 23.1.71* Your bank has been and continues to be a huge support to my family much appreciated. Very friendly staff you can tell people that work for your bank enjoy their job 😊 ### 5/5 — Love my bank *2022-09-05, version 22.1.100* Love my bank ### 5/5 — Review *2021-09-17, version 21.1.30* First time user and I think the add is very useful ### 5/5 — All accounts *2021-08-05, version 21.1.30* The one negative about the app is the inability to view or deposit funds to my Christmas Club account. In order to do that I have to log in from a computer. ### 5/5 — Mobile App *2019-12-30, version 19.2.50* I love the Mobile App. It makes banking so easy. ### 5/5 — In Love with my TBK app *2019-10-27, version 19.1.200* Having several accounts and be able 24 hours a day to deposit business checks and transfer money to and from accounts is such a stress reliever. The comfort to know you can get business done before the day begins. Thank you TBK --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*