# TBM mobilités — Transport Bordeaux Métropole

> Bordeaux Métropole public transport planner and ticketing app. (iPhone/iPad app by Keolis Bordeaux.)

- Source: https://appshunter.io/ios/app/tbm-mobilites/id1492096341 (this page in markdown: same URL + `.md`)
- Developer: [Keolis Bordeaux](https://appshunter.io/developer/356540905)
- Category: Navigation, Travel
- Price: Free
- Rating: 4.70/5 from 774 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 69 MB
- Languages: American English, French (France), European Spanish
- Released: 2020-01-21
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/tbm-mobilites/id1492096341/reviews.md

## What is TBM mobilités?

The TBM app, your go-to for daily and occasional trips within Bordeaux Métropole and its surroundings! 

With the TBM app, experience innovative, sustainable, multimodal, and accessible mobility.

CHECK YOUR LINES' TIMETABLES AT ANY TIME
Find the complete schedules of the various TBM network lines (tram, bus, boat), as well as those for trains, TER, and regional coaches, and view the real-time position of your transport on the map before it arrives.
For users of the Le Vélo service or park-and-ride facilities, you can also check the number of bikes or available places in real-time before heading there.

SAVE TIME THANKS TO YOUR FAVORITES
Tram stops, bus or coach stops, TER stations, Le Vélo stations, or park-and-ride facilities, add them to your favorites to access the next departures more quickly or check the number of available places from the home page. Plus, you can sort them to display them in the order of your choice!

FIND THE RIGHT ROUTE FOR YOU AND LET US GUIDE YOU
For an immediate or delayed trip, search for your routes and compare the proposed results based on your preferences to find the best route. Once the route is selected, we guide you to your destination.

BE THE FIRST TO KNOW ABOUT DISRUPTIONS ON YOUR LINES
For more peace of mind during your journeys, network traffic information is accessible in just a few clicks. Activate alerts on your usual lines to be notified of any disruptions affecting your route!

BUY AND VALIDATE TICKETS AND SUBSCRIPTIONS FOR YOU AND YOUR TRAVELERS
Make your life easier by purchasing your transport tickets (single or new subscription) directly from the app and validating them in just a few seconds.

UNLOCK A BIKE AT A STATION WITH YOUR PHONE
With or without a subscription, save time by unlocking a bike directly from your smartphone without using the terminal.

OPEN A PARK-AND-RIDE OR BIKE SHELTER WITH YOUR PHONE
No need for a ticket or card anymore! If you have a compatible ticket, you can open any park-and-ride or bike shelter directly with your smartphone.

ENJOY ALL THE SERVICES OFFERED BY TBM
With your unique mobility account, you can use the different TBM services both on mobile and the web without needing multiple accounts.

## Key features

- Real-time line timetables
- Real-time transport position on map
- Route planning and guidance
- Disruption alerts and notifications
- Ticket and subscription purchase
- Mobile ticket validation
- Bike unlocking via phone
- Park-and-ride access via phone

## What do users think of TBM mobilités?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use and intuitive interface
- 🎨 Excellent design and user experience
- 🚀 Fast and efficient ticket purchasing
- 🗺️ Helpful real-time transit information
- 💡 Innovative ticket sharing feature
- 😊 Friendly and patient drivers
- 🔄 Flexible ticket transfer capabilities
- 📱 Integrated bike-sharing information
- ⏱️ Accurate real-time schedules

**Cons**

- 🐛 Frequent validation failures at terminals
- 🌐 Language settings not fully respected (defaults to French)
- ⚠️ Requires account creation to purchase tickets
- 📵 Does not work on cellular networks
- 🔌 Unreliable connectivity and server issues
- ⏳ Slow validation process at peak times
- 🔐 Login keyboard not appearing on iOS
- 📊 Missing tickets in purchase history
- 🚫 Offline ticket validation not supported
- ❌ Account registration problems for new users
- 🔄 App crashes and freezes at 60% loading

**Commonly reported bugs**

- Validation code not being sent during account creation
- App stuck at 60% loading on startup
- Tickets not displaying after purchase
- Login webview on iOS missing virtual keyboard
- Session expiration without proper notification
- 503 server errors on reconnection attempts
- Unvalidated tickets becoming unclickable after updates
- QR codes loading infinitely without displaying results
- Notifications not matching user preferences
- App features stop working when switching from WiFi to cellular
- Email address already exists error for new users

**Most requested features**

- Add subscription card directly to app (like RATP in Paris)
- Offline ticket viewing and validation capability
- Better route deviation and construction alerts
- Ability to reorder favorite stops/lines
- Multiple saved addresses feature
- Previous and next departure times display
- Apple Wallet integration for TBM card
- Improved notification filtering for alerts
- QR code scanning functionality for stop information
- Ability to add existing subscriptions to app
- Better explanation of validation and ticket duration system

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/tbm-mobilites/id1492096341/reviews.md

### 1/5 — akakeineahnung

*2026-07-26*

haben zu oft nachgefragt, langsam reich es, wenn mir die app nicht gefallen würde, würde ich sie nicht mehr nutzen

### 1/5 — Fahrrad Funktion

*2026-07-23*

Die Fahrrad Funktion ist komplett schlecht konzipiert. Es werden freie Stellplätze angezeigt obwohl sie nicht frei sind und die Rückgabe funktioniert oftmals nicht!

### 1/5 — Pointless

*2026-07-17*

As far as paying for trips, this app is pretty useless. They ought to make it much simpler so that you can just pay with your phone each trip.  In New York City, the subway tracks your card, so the first 12 trips in any week are paid and any trips after that within the seven day period are free. that would be an easy fix to make here with simplify things a lot. And it would not require the administration of extra cards.

### 5/5 — Super efficient

*2026-07-08*

Very good system - works perfectly.

### 1/5 — WiFi

*2026-07-03*

Doesn’t work without wifi, hence waste of money

### 5/5 — Magnifique

*2026-06-19*

Les Trams sont parfait :-)

### 1/5 — Payment didn’t work by Card details or Apple Pay

*2026-06-19*

I am requesting a refund of the €72 fee, as I was unable to complete the required payment due to technical issues with your application.
As a tourist, I followed all the required procedures. I installed the application, created an account, and attempted to make the payment using the available payment methods. However, none of them worked.
When I entered my card details and tried to pay, I repeatedly received a "Service terminated" error. When I attempted to pay using Apple Pay, I received an "Apple Pay failed" error. I also tried multiple payment cards, all of which are valid and have no regional or country-related restrictions.
I made every reasonable effort to comply with the requirements, but the payment could not be completed because of failures within the application. As a result, it is unfair to hold me responsible for any fee, penalty, or consequences arising trom the inability to process the payment.
I request that the €72 fee be refunded and that this matter be resolved promptly.
Thank you for your attention to this issue.

### 5/5 — Bien

*2026-06-09*

Exemple

### 5/5 — Blow in from Australia

*2026-06-05*

Obviously I need a French girlfriend to help me improve my French, for now, this app works wonders to get me around.

### 3/5 — Carte dispo sur l’appli

*2026-06-05*

On devrait pouvoir accéder à une carte virtuelle pour son abonnement pour ne pas être obligée de toujours avoir sa carte avec soi.

**Developer response:** Bonjour, merci pour ce retour, nous sommes désolés pour la gêne occasionnée. Je vous invite à nous donner le détail ici https://www.infotbm.com/fr/reclamations.html en ajoutant une capture écran du dysfonctionnement afin que nous puissions le résoudre. Merci et bonne journée 🙂

## Frequently asked questions about TBM mobilités

### What does the TBM mobilités app do?

The TBM mobilités app helps you navigate and manage your public transport journeys within Bordeaux Métropole. It provides real-time schedules, route planning, disruption alerts, and allows you to purchase and validate tickets directly from your phone.

### What are the key features of the TBM mobilités app?

Key features include checking real-time timetables for trams, buses, and boats, viewing the live position of your transport, finding the best routes, receiving disruption alerts, buying and validating tickets, and even unlocking bikes or opening park-and-ride facilities with your phone.

### Is the TBM mobilités app free to use?

The app itself is free to download and use for planning and accessing information. However, you will need to purchase transport tickets or subscriptions through the app to travel, which incurs a cost.

### What kind of transport does the app cover?

The app covers various TBM network lines including trams, buses, and the river boat. It also integrates information for trains, TER, and regional coaches, as well as services like Le Vélo bike sharing and park-and-ride facilities.

### How can I use the app for ticketing?

You can purchase single tickets or new subscriptions directly within the app. Once purchased, you can validate your tickets using your smartphone for seamless boarding onto trams, buses, or other compatible transport.

## Version history (last 5 releases)

### 4.23.0 — 2026-07-30

What's new on your TBM Mobilités app!

Two new payment methods have been added to make your purchases easier: Google Pay and Samsung Pay.
If you're enrolled in the TBM Fid' loyalty programme, you can now browse the latest offers directly from the app.

### 4.22.2 — 2026-07-08

Bug fixes and performance improvements.

### 4.22.1 — 2026-06-25

Bug fixes and performance improvements.

### 4.22.0 — 2026-06-15

Three new features for flex' service users, to book your rides faster and travel with peace of mind.

Book in two taps, from a dedicated menu
No more going through the journey planner — access your bookings directly, in a single gesture.

Book multiple rides at once
Do you travel regularly? Plan several trips at once and stop making the same booking day after day. A real time-saver for your daily journeys.

Track your ride in real time
Get a notification as soon as your driver sets off, then another when they arrive at your pick-up point. Your ride's real-time schedule is displayed so you can be at the stop at exactly the right moment, stress-free.

### 4.21.2 — 2026-06-02

New update on the TBM Mobilités app!

New ticket available: the Evening Pass!

Going out tonight? The Evening Pass is made for you. Available directly from the "Tickets" menu, it lets you travel unlimited across the entire TBM network between 7pm and 7am, at a price tailored to your nights out.

On-demand transport: Flex Aero is once again bookable in the app, at no extra cost (free if you already have a TBM ticket).

## Apps similar to TBM mobilités

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Ma Gare SNCF](https://appshunter.io/ios/app/ma-gare-sncf/id1132567213) | 4.2 (27) | Free | Navigation |

## More apps by Keolis Bordeaux

- [V3, le vélo libre service TBM](https://appshunter.io/ios/app/v3-le-velo-libre-service-tbm/id703168451)
- [TBM Mobibus](https://appshunter.io/ios/app/tbm-mobibus/id1524303577)
- [Le Vélo par TBM](https://appshunter.io/ios/app/le-velo-par-tbm/id6449160012)

All apps by Keolis Bordeaux: https://appshunter.io/developer/356540905

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*