# TCBY Frozen Yogurt — user reviews > 54 indexed App Store user reviews of TCBY Frozen Yogurt by Mrs. Fields Famous Brands, LLC, rated 4.80/5 from 3,706 ratings. - Source: https://appshunter.io/ios/app/tcby-frozen-yogurt/id1222063860/reviews - App overview in markdown: https://appshunter.io/ios/app/tcby-frozen-yogurt/id1222063860.md - Rating breakdown: 5★ 3,282 · 4★ 280 · 3★ 53 · 2★ 18 · 1★ 72 ## What do users think of TCBY Frozen Yogurt? Overall sentiment: negative **Pros** - 👍 Smooth and easy to use - 🍦 Great frozen yogurt - 💯 Excellent customer service **Cons** - 🐛 App crashes frequently - 🔍 Rewards not tracking properly - 🤔 Inconsistent app performance **Commonly reported bugs** - App crashes on launch - Rewards not applying correctly - Compatibility issues with newer devices **Most requested features** - Improve app stability and reliability - Enhance rewards program and tracking - Provide more frequent app updates ## Newest reviews (10 of 54) ### 4/5 — Love this when it works *2023-08-07, version 1.0.3* I frequently have ordered and reader isn’t working! They finally got it fixed 21093 ### 2/5 — Crash crash *2023-02-10, version 1.0.3* App keeps crashing can’t even use it :-( ### 3/5 — Ok experience *2021-07-19, version 1.0.3* Great yogurt but the three girl workers were messing around and very loud ### 2/5 — Weight not right *2021-04-22, version 1.0.3* I feel that the scale is incorrectly reading the weight of the ice cream we are being sheeted. ### 1/5 — Constantly Crashing *2019-08-13, version 1.0.3* Constantly crashing ### 5/5 — Frozen goodness! *2019-07-20, version 1.0.3* Nice staff. Clean store. Nice selection of flavors and toppings! ### 5/5 — Ideal Food App *2019-07-01, version 1.0.3* Very straightforward and absolutely easy to use. ### 1/5 — No Birthday reward *2019-06-30, version 1.0.3* Can't get my birthday reward in app. ### 1/5 — App does not work *2019-06-28, version 1.0.3* App does not seem to work with my store. Been there 3 times this week and have not received any points on my app. 🤬 ### 5/5 — Review Trinity/New Port Richey TCBY *2019-06-24, version 1.0.3* Excellent! Super clean! Employees are extremely helpful and very polite. I love this place. One of my favorite places to go for a special treat ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get the app to open *2025-01-11, version 3.0.5* It crashes everyone! I have deleted and tried again but each time it just crashes. ### 1/5 — App never works *2024-05-15, version 3.0.5* Does not capture my order history so no points accumulated. And my rewards never “process” when the cashier scans my account. Very frustrating. ### 1/5 — promises rewards but has yet to give me any *2023-03-10, version 1.0.3* i have had two people download the app through referral links and i got nothing on top of that it says you get free purchase for downloading the app but i never received it and i even messaged the support and they said it would be in my account but it isnt. ### 1/5 — Points card fraud *2023-02-01, version 1.0.3* I have spent a few hundred dollars at the store over the last year or so and none of it seems to be on my card. I was told I have to load this app to get it(which this whole system of restruants having you load there app on your phone is ridiculous) I’ve loaded the app and it didn’t work. Emailed you and the answer back is we don’t do the points card even though at the store they still are swiping it. So someone is wrong. In my eyes on the verge of lying/stealing ### 1/5 — App keeps crashing *2022-11-24, version 1.0.3* App does not open and keeps crashing. Even when I delete and download again. Ugh so annoying. I set up the app and it kept crashing at the store so I need to submit my receipt manually to get points. ### 1/5 — Doesn’t work *2022-06-13, version 1.0.3* Don’t waste your time downloading this. It won’t load anything after you create your account. Hasn’t been updated for over three years. Obviously it should be removed from the App Store. Useless. ### 1/5 — App not working for months! *2021-10-25, version 1.0.3* Every time I try to open the TCBY app it immediately kicks me out, it’s been doing this for months, I can’t earn rewards or use rewards please fix!! ### 1/5 — App doesn't work anymore... *2021-06-10, version 1.0.3* The app use to work, but for the past few YEARS it's been timing out right when you open it & automatically closes itself out.. I love TCBY but this is a shame, especially when literally EVERY OTHER RESTAURANT on the planet have workable apps today.. This shouldn't be happening w/ how dependant everything from the food industry to retail are on reliable technology, apps, & the social media realm... 🤷🏻‍♀️ ### 1/5 — Rewards *2020-10-10, version 1.0.3* Never received reward for spending $30. ### 1/5 — App isn’t working on an iPhone 11 Pro Max *2020-03-03, version 1.0.3* App worked fine until I upgraded phone to an iPhone 11 Pro Max. I have deleted this app, multiple times, reinstalled, and each time I open the app it immediately closes. WTH? ## Most praised reviews (10 highest-rated) ### 5/5 — TCBY by Alina *2026-01-04, version 3.0.6* Awesome. ### 5/5 — The best for you! *2022-11-29, version 1.0.3* I try to eat healthy but need a treat to help me stay on track. TCBY is my go to treat! I also love how smooth it goes down. I add almonds so I get a crunchy addition to my yogurt. ### 5/5 — Cool treat on hot days. *2022-08-18, version 1.0.3* Many nights after hot days we don’t want a heavy meal so we head to TCBY for a cooling treat. Yummy frozen yogurt with tasty toppings just fills the bill. ### 5/5 — Easy To Use App! Always good customer service i truly appreciate going and treating my family. *2021-06-18, version 1.0.3* Love ### 5/5 — Tucker Burke *2020-02-05, version 1.0.3* Great location in Sarasota. Awesome yogurt great service. Owner friendly ### 5/5 — Great app *2019-12-07, version 1.0.3* I love this app so easy when I go to TCBY every week ### 5/5 — True love !! *2019-11-28, version 1.0.3* Mrs fields , you can come join my family any time !!!! I could eat these cookies off the floor and be happy ### 5/5 — Blakeney TCBY is awesome! *2019-11-22, version 1.0.3* Service is always great and employees are very friendly! ### 5/5 — TCBY *2019-11-15, version 1.0.3* My Family and Friends love this place it’s awesomeness! ### 5/5 — B Web *2019-10-21, version 1.0.3* Simply the best ever I’ve tasted --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*