# TCL Home — user reviews > 587 indexed App Store user reviews of TCL Home by Shenzhen TCL New Technology Co.,LTD., rated 1.90/5 from 680 ratings. - Source: https://appshunter.io/ios/app/tcl-home/id1475407335/reviews - App overview in markdown: https://appshunter.io/ios/app/tcl-home/id1475407335.md - Rating breakdown: 5★ 112 · 4★ 30 · 3★ 23 · 2★ 47 · 1★ 468 ## What do users think of TCL Home? Overall sentiment: negative **Pros** - 🚀 Works great - 👍 Convenient remote control - 🚀 Flawless connectivity - 👍 Easy setup **Cons** - 🐛 Connectivity issues - 🐛 Buggy app - 🔒 Security concerns - 👎 Difficult to use - 👎 Terrible UI design - 🐛 Crashes frequently - 🔋 Drains battery - 👎 Useless app **Commonly reported bugs** - App freezes on login - Unable to create account - Verification code not received - Devices not detected - Remote control not working - Inconsistent app behavior **Most requested features** - Dark mode option - Improved remote control functionality - Better device compatibility - Streamlined setup process - Reliable connectivity ## Newest reviews (20 of 587) ### 2/5 — auto refresh in back ground and stop auto changing options ac *2026-08-28, version 7.0.3* make it so if i keep the app opened in background it auto refreshes so when i open it i dont have to wait for it to refresh each time and stop auto changing options i have tcl voxin ac and it keeps automatically changing option for me i want the same options to stay even if i turn off the ac and back on just leave the options as they were i even turned off the smart learning option but i still have this bug just keep the option how i set them now i have to set them again each time its very annoying fix this asap ### 3/5 — HomeKit ?! *2026-08-25* Application relativement efficace, dommage que l’application ne soit pas compatible HomeKit ### 1/5 — Grey screen *2026-08-24, version 7.0.3* I had tried to connect my split unit, and no luck the only thing I get is a white screen . ### 1/5 — Tel app not working *2026-08-23* The app is no longer working **Developer response:** We apologize for the inconvenience! Regarding the issue you mentioned, you can try uninstalling and reinstalling the app. If the problem persists, please contact us at tclhomefeedback@tcl.com, providing specific details of your usage scenario. We will then assist you with further troubleshooting to ensure a smooth experience! ### 1/5 — Doesn’t connect *2026-08-23, version 7.0.3* Doesn’t connect, already followed all instructions many times the unit won’t connect to app or can’t be found. Pretty much useless app ### 1/5 — All sound modes are bugged *2026-08-21, version 7.0.3* With my new s65k every mode but standard mixes the two surrounds to make the same sounds. Also standard is so much quieter than anything else. Makes me think it’s broken. ### 1/5 — Garbage *2026-08-21, version 7.0.3* This app is worthless. ### 1/5 — Why so difficult *2026-08-19, version 7.0.3* The functionality of adding slideshow pictures in 2026 has to be easier than what this app is attempting. Only a handful at a time, after clicking add, scanning a QR code, fixing picture sizes on 50% of the ones you pick or they show up upside down, and praying it doesn’t boot you out or error on you. If I made this app I would need years of reflection staring mindlessly out a window wondering where it went wrong. ### 1/5 — Doesn’t work *2026-08-18* Open app nothing happens **Developer response:** We sincerely apologize for the inconvenience caused! We highly value your feedback, as this indeed affects the core experience. Please provide relevant information via the "Feedback" feature on the "My" page in the app, so we can quickly identify the issue and offer you a satisfactory solution. Thank you for your understanding and feedback! ### 3/5 — Fix *2026-08-18, version 7.0.3* This update need fix ### 1/5 — Ficou com bug *2026-08-17* A atualização de hoje deixou com um bug que não deixa entrar no menu do ar condicionado, fica informado que está sem conexão. **Developer response:** Pedimos sinceras desculpas por qualquer inconveniente causado! Seu feedback é extremamente importante para nós, pois impactou diretamente sua experiência de usuário. O problema já foi resolvido e você pode acessar o aplicativo para verificar. Para obter mais assistência, forneça as informações necessárias na seção "Feedback" da página "Minha Conta" dentro do aplicativo. Isso nos ajudará a identificar o problema rapidamente e a fornecer uma solução satisfatória. Agradecemos sua compreensão e feedback! ### 4/5 — Приложение починили *2026-08-17, version 7.0.3* Управление кондиционерами снова работает онлайн, надеюсь навсегда… ### 1/5 — The worst app imaginable *2026-08-14, version 7.0.2* This is the most unreliable POS I’ve ever seen in my entire life. It just chooses when it will and won’t work. Most of the time it chooses not to work. What a disgrace of an app. ### 2/5 — Useless *2026-08-14, version 7.0.2* App cannot run the AI Sonic even after an hour on the phone with customer support. This is useless and apparently AI sonic on my soundbar is a feature they don’t actually offer. Customer service is in India of course and they don’t actually know how to fix anything and the guy kept calling me different names. Frustrated with this setup. ### 1/5 — Doesn’t work. Surprise, surprise. *2026-08-10* Just like every other in the pile of bad reviews, app doesn’t work. Won’t be recommending your product in the future. **Developer response:** Hello! We sincerely apologize for the inconvenience caused and thank you for your valuable feedback. We will listen carefully and make improvements. You can provide us with relevant information through the "My" page - "Feedback" function in the app. We will do our best to serve you. Thank you for your support of TCL! ### 2/5 — App com poucas funções *2026-08-10* Falta colocar mais funções como monitoramento de consumo de energia e temperatura do ar condicionado. Falta também colocar automações no aplicativo, igual a midea tem. Não achei nenhum e-mail pra mandar sugestões **Developer response:** Prezado(a) usuário(a), agradecemos seu apoio à TCL! Sua sugestão foi encaminhada ao departamento de otimização de produtos e continuaremos focados na experiência do usuário. Para quaisquer outras sugestões ou problemas de uso, utilize a função "Feedback" na página "Meu" do aplicativo. Teremos prazer em ajudá-lo(a). Obrigado(a) pelo seu apoio! ### 1/5 — App stopped working *2026-08-08, version 7.0.2* App stopped working on 8/7/26 after update ### 3/5 — No sleep timer for AC *2026-08-07, version 7.0.2* The split AC sleep timer feature available on the remote is not available through this app ### 1/5 — FRUSTRATING! *2026-08-06, version 7.0.2* HORRIBLE!!! Their customer service is horrible horrible horrible they refused to send me the QR code to link my phone to the window unit. They keep insisting there’s a QR code on the unit. I have pictures to show there is none!! I asked for them to email me the QR code for it. I guess it’s some top-secret entity they refuse to do that.😡 Stay completely away from these people!!!!! ### 1/5 — App not even working *2026-08-05, version 7.0.2* This app is not useful, I can't connect the AC. I make sure I follow all the requires step to end up with an error message to make sure the app is update as well as my phone and wifi which are not even relevant. Please TCL not advertise this option if you know that your App needs to be worked on, you are deceiving customers. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Appli don t work *2026-09-05* Impossible de créer un contact ### 1/5 — AI sonic mode does not work *2026-09-04* Blocked from using AI sonic mode because I get a popup that bluetooth is not ON, even though it is ON and I am connected to the device. Device Soundbar S5XH ### 1/5 — Why? *2026-09-02, version 7.0.4* You removed my tv that I had there since I bought it. Now the app it pointless….. ### 1/5 — App *2026-09-02, version 7.0.4* Used to work and now it don’t even load. Updated and all ### 1/5 — App doesn’t work *2026-09-02, version 7.0.4* App won’t load on my iPhone 13 Pro Max. Tried deleting the app and reinstalling several times with the same result. When I open the app it doesn’t show anything but partial icons that are faded out and nonselectable or nonexistent. Hard to explain but with that said, it just won’t load so I can’t even connect it to the phone to set up an account. ### 1/5 — Wild app *2026-08-31, version 7.0.3* This app is a half baked joke. Sentences make zero sense because they’re poorly translated. There’s nothing wrong with writing an app and translating it for other countries, but this is ridiculous. If I turned this app in as an assignment in college, I would get a D at best. ### 1/5 — Doesn’t work on my I-Pad *2026-08-29, version 7.0.3* Just looks for blue tooth devices then does not stop looking. Seems stuck in a loop. ### 1/5 — Doesn’t work at all *2026-08-28* I was logged out by the app. I was supposed to receive an email with a code to verify its me. Tried 2 times no mail with code. Code ? Why , that is not a bank. Just waste of time. ### 1/5 — Could not connect to app *2026-08-26, version 7.0.3* If I would’ve known the AC doesn’t connect with the app on my phone, I would of never have bought this unit or brand. What a waste of money, and time Very disappointed. ### 1/5 — TCL window unit *2026-08-24, version 7.0.3* The unit will not connect to the app, which was the whole reason I bought the thing. ## Most praised reviews (10 highest-rated) ### 5/5 — Lots of content and commercials *2026-07-16* So I recently purchased a TCL TV and discovered this app on it and thought today, “wonder if it’s available in the Apple App Store?” And sure enough it was. It actually works much better on my iPhone 17 than it does on the TV. I can’t believe it is actually fre. I can use it without giving up anything and the in app privacy settings are a real win for me. **Developer response:** Dear user, thank you for your support of TCL! Your suggestion has been forwarded to the relevant product optimization department, and we will continue to focus on user experience. For any further suggestions or usage issues, please use the "Feedback" function on the "My" page in the App. We will be happy to assist you. Thank you for your support! ### 5/5 — TCL TV *2026-07-06* This app is very helpful but one request is like if mobile and TV is on same network then only able to control TV. I suggest to extend the accessibility like if TV is connected to network from anywhere we should be accessible. Other than that overall Good. **Developer response:** We apologize for the inconvenience and thank you for your valuable suggestions! You can find TCLHome in TV - Settings - Apps to log in. After logging in, you can use different networks to operate the TV. ### 5/5 — Good app *2026-06-23* Idk why the reviews are bad it’s rlly easy to use and simple layout **Developer response:** Thank you for your support! TCL will continue to enhance its products and services to provide you with an even better user experience. ### 5/5 — Developer Fixed Connection *2026-06-12, version 6.1.5* Thank you for fixing the connection in the newest update! ### 5/5 — (Updated) it was not on the instructions but the matter code is on the side of the AC *2026-06-10, version 6.1.4* Before: AC Window doesn’t want to connect to the tcl app (it doesn’t appear at all) CF mode. Now: Just needed the matter code I was looking in the instructions but it’s actually on the side of the window, now it works like a charm on the tcl app and apple HomeKit! ### 5/5 — Good. *2026-05-10, version 6.1.3* Works good. Just wish it wouldn’t log me out every few weeks. ### 5/5 — No longer works(fixed it works now!) *2026-05-06* It worked fine before. Now since the last update or so it no longer finds my tv no matter what I do. I’m signed in to tcl account on my tv. And on the app. I have a TCL QM751G. Edit:I had to completely log out of my account on my tv. Clear the tcl ap cache and relogin then it worked! **Developer response:** Hello!We have received your feedback and take it very seriously.To help us investigate the issue more accurately,please provide your device ID and other relevant information through the Feedback feature on the “My” page in the app,so we can quickly locate the problem and offer a satisfactory solution.Thank you for your understanding and feedback! ### 5/5 — Useful app *2026-04-30, version 6.1.2* I use for soundbar with subwoofer. ### 5/5 — Please add this *2026-04-07* I love this app, when I got my tv a few months back I downloaded it and when I’m too lazy to get up and get my remote this app works fantastically, I use it more than my physical remote but I would love if there was a button to record voice input (I don’t know what it’s called) but basically like the button on the remote so I can just tell my tv what to do, I use that feature a lot on my remote so sometimes I don’t use the app for that reason so It’d be nice to see that feature implemented. But overall a great app that doesn’t make you wait to connect to your tv for ages it’s very responsive and I like that about it. :) **Developer response:** Dear user, thank you for your support of TCL! Your suggestion has been forwarded to the relevant product optimization department, and we will continue to focus on user experience. For any further suggestions or usage issues, please use the "Feedback" function on the "My" page in the App. We will be happy to assist you. Thank you for your support! ### 5/5 — FANTASTIC DEV RESPONSE *2026-02-26* can’t believe the developers actually implemented the change i wanted to see - talk about dedication. fantastic app, fantastic team. thank you kindly. old review: the volume adjustment steps when streaming audio via bluetooth to a soundbar are way too extreme. please make it more granular. the volume buttons go by steps of 5, and the slider is almost useless as there is no precision **Developer response:** Dear user, thank you for your support of TCL! Your suggestion has been forwarded to the relevant product optimization department, and we will continue to focus on user experience. For any further suggestions or usage issues, please use the "Feedback" function on the "My" page in the App. We will be happy to assist you. Thank you for your support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*