# TCU Financial Group Mobile App — user reviews > 60 indexed App Store user reviews of TCU Financial Group Mobile App by TCU FINANCIAL GROUP CREDIT UNION. - Source: https://appshunter.io/ios/app/tcu-financial-group-mobile-app/id564363907/reviews - App overview in markdown: https://appshunter.io/ios/app/tcu-financial-group-mobile-app/id564363907.md ## Newest reviews (15 of 60) ### 1/5 — Nothing works *2022-06-01, version 17.0.0* I normally don’t leave reviews, but in this case I feel I have to. This may be the worst app I’ve ever used. Everything about it is quite terrible. Will honestly consider switching banks simply because of the horrible user experience while attempting to use the app (usually can’t log in, so user experience pretty much ends at that point). ### 1/5 — No star rating *2022-05-31, version 17.0.0* This app is a challenge for those of us who have just adjusted to the last change. I find it very stressful and unfair to a demographic that has faithfully used TCU for all their working and retirement years. This is asking too much and makes me want to consider the old cookie tin or under the mattress alternative to online banking. This is totally unfair to a large number of us . Please fix it . ### 1/5 — It exists *2022-05-25, version 17.0.0* The one star is simply because this app exists. But it sucks bad. Borderline unusable. Nothing like not being able to access your bank accounts because you picked the wrong institution. Gonna be leaving TCU very soon. Totally unacceptable ### 1/5 — Try to add an etransfer contact *2022-05-25, version 17.0.0* - it won’t be smooth and it won’t be fun. ### 1/5 — Horrible *2022-05-22, version 16.0.0* This app is awful. Glitches…freezes…won’t let you go back to the main page after confirming bill payment. After 50 years of being a client…I am seriously reconsidering banking through an app from elsewhere. The world wants us to use online banking? Then it better get itself figured out. The old app? Awesome…My 80 year old mother could use it. This one? I’m over once a week to help her out and pay her bills. Another long time TCU customer…not satisfied. There are enough low star ratings here…I encourage TCU to get it fixed. ### 1/5 — Glitchy and terrible *2022-05-19, version 16.0.0* The new version (April 2022) is a nightmare. I have to keep deleting and re-installing. ### 1/5 — App is worse now *2022-05-19, version 16.0.0* This app is complete garbage. It does not let you sign in using Face ID, is not user friendly and the interface is not intuitive AT ALL. I used to do all my banking from the mobile app, but simply can’t now because of how terrible this app is - I use the desktop version, which somehow is slightly better. ### 1/5 — Terrible app *2022-05-19, version 16.0.0* This is one of the worst apps I’ve ever used. Constant glitches (if you can even get it to open). Extremely inconvenient. I’m honestly considering switching financial institutions because of how bad it is. The old app was much more reliable, this one is so awful and damages TCU’s credibility and competitiveness. ### 1/5 — Since update, pure garbage *2022-05-18, version 16.0.0* Tcu decided to update their app not too long ago. Now the app is slow, sometimes will not even let you log in and I have had to reinstall 2 times. Might be a decent credit union but their choice in technology is rubbish. Update May 3/22: The app is still a steaming pile of garbage. Takes forever to log in, if it lets you. If you get stuck waiting with the circle of death you might as well uninstall and reinstall the app because you will never get out of it. So close to leaving TCU for this app. ### 1/5 — Stick to browser banking *2022-05-14, version 16.0.0* You’re going to have to delete this app every week or two as it will stop loading and just have you stare at the spinning circle. Not only is all your banking history gone since the new update you’ll save yourself time if you just do everything on the browser. ### 1/5 — Worst App and Bank *2022-05-13, version 16.0.0* This app is complete trash, I phoned the bank support line and they do not seem all that concerned about having it fixed. I asked why should stay a client if I can’t even access MY money? And they support person had no response. They care little about their clients at TCU Financial Group ### 1/5 — Worst App I’ve ever tried to use *2022-05-13, version 16.0.0* This app is ridiculous. Since the roll out, I’ve now had to delete the app and re sign up 4 times as it just randomly quits working. Nothing like it taking 20 minutes + trying to eTransfer your child money for lunch when you have to put up with this garbage. Actively searching for a new bank now. ### 1/5 — App has been spooling for weeks *2022-05-13, version 16.0.0* I just spent 2 weeks overseas and the whole time I could not access TCU app. Thank goodness my MBNA credit card worked. This app has been nothing but useless since it was available to download. I guess I’ll delete and reload and hope for the best in 2022. So sad. ### 1/5 — Absolutely terrible *2022-05-13, version 16.0.0* This app is actual trash. I don’t know who designed this but it is so frustrating to use. Very buggy and laggy. I have had to uninstall and reinstall this app 7 times already. I am officially switching banks based of the performance of this app alone. It deserves negative stars. ### 1/5 — The Worst App *2022-05-12, version 16.0.0* I’ve never seen an app work this poorly. Beyond frustrating. Been with TCU for over a dozen years and this might be the reason to find a new financial institution ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to use app now. *2026-04-11, version 19.3.0* The app requires an update, but I’m unable to update as I’m staying on iOS 16, and I’m unable to update the app cause it needs iOS 17+. Very disappointed ### 1/5 — Latest Update makes it impossible to use *2026-04-08, version 19.3.0* Just when the TCU app was stable the developers added an update making the app obsolete on devices below iOS 17.0 The motto for the developer is “We’re not happy until you’re not happy!” This is consistently one of the worst financial apps available. ### 1/5 — Won’t open *2025-12-06, version 19.3.0* December update advertised…no longer can open w transfer. No updates I can manually make. Thanks once again TCU app. Most persnickety app I have had and I’ve had it for a long time. Never gets better. I never rate things. That’s how frustrating this app Is. Unrelated…only bank without debit Mastercard( too risky apparently) they need to get with the times. Maybe these Things are related ### 1/5 — terrible. *2025-11-09, version 19.2.1* app never works, never lets me log in. this is a banking app that won’t even let me access my money. this is absolutely ridiculous considering the purpose of this app is to access and view my money and it can’t even let me do that. i can’t even view how much money i have in my account or make an e-transfer or anything. FIX IT. ### 1/5 — Still fails *2024-06-14, version 18.0.4* They keep doing dates and it still garbage app. I have to delete and reinstall at least once a month to be able to log in. This is irritating. Please get it FIXED ALREADY!!! ### 1/5 — Consistently the worst banking app *2023-03-11, version 17.2.1* After several updates this app continues to be to worst app for banking of financial management. ### 1/5 — Terrible app *2022-12-20, version 17.1.0* TCU should be ashamed of themselves that they cheaped - out on this app developer. They have no respect for their members. This app never works correctly and doesn’t update your password when you change it on the mobile website. ### 1/5 — Worst app ever! *2022-10-26, version 17.1.0* I tried and tried to sign in . I called help and they did not reply so called and left a message the next day. They were rather abrupt and were not helpful . I have better luck using my phone rather than my iPad . ### 1/5 — Please fix *2022-07-07, version 17.0.1* This is legitimately the hardest banking app to use. It is constantly signing me out and half the time doesn’t even want to sign in ### 1/5 — Disappointed! *2022-06-15, version 17.0.0* App won’t load on my phone. I have to go buy a new phone now just so I can do mobile banking with tcu????Feel very disappointed! Just got used to the new platform then shot down by mobile upgrade. Not good! ## Most praised reviews (6 highest-rated) ### 5/5 — Makes my banking easy *2022-05-09, version 16.0.0* It’s harder for me to leave the house for banking and this makes it so easy, I really like it! ### 2/5 — Impossible to use on iOS 16. *2026-07-05, version 19.3.0* Some people have older phones. Even when the option to download an older version of the App is used it blocks going forward unless u update to the very app that won’t load on iOS 16. End up going in circles. ### 2/5 — Face ID stopped working *2025-12-27, version 19.3.0* The app has been great, but the update in Dec 2025 killed the Face ID function. ### 2/5 — Unable to open the App *2025-05-23, version 19.2.0* I have been using this App but just this year, I am not able to use it. It face detecting but not opening. Not happy for it ### 2/5 — Disappointed *2025-02-01, version 19.0.2* I have been am member of credit unions for 50 plus years 16 years with TCU. I find the performance of the app to be unacceptable. Every time an up date occurs I have to delete the app and reload it to make it work. Have told CU if issue but nothing has come of it ### 2/5 — This app sucks *2022-05-13, version 16.0.0* The old app never glitched, I hate the new one. I have to Delete and Download once a month. Get it together TCU tech team and fix the glitches --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*