# TD Ameritrade AdvisorClient® — user reviews > 50 indexed App Store user reviews of TD Ameritrade AdvisorClient® by TD Ameritrade Mobile, LLC, rated 1.53/5 from 670 ratings. - Source: https://appshunter.io/ios/app/td-ameritrade-advisorclient/id955570010/reviews - App overview in markdown: https://appshunter.io/ios/app/td-ameritrade-advisorclient/id955570010.md - Rating breakdown: 5★ 49 · 4★ 17 · 3★ 29 · 2★ 53 · 1★ 522 ## What do users think of TD Ameritrade AdvisorClient®? Overall sentiment: negative **Pros** - 📥 Mobile check deposit - 🔍 Provides account overview **Cons** - 🐛 Crashes frequently - 🔒 Unreliable login/security features - 📊 Lacks detailed historical data and analytics - 🤔 Unintuitive and cumbersome UI **Commonly reported bugs** - App fails to load or crashes on launch - Fingerprint/Face ID recognition issues - Inconsistent account balance display **Most requested features** - Improved data visualization and reporting - Seamless biometric login - Ability to easily view and track portfolio performance ## Newest reviews (16 of 50) ### 2/5 — App starts and then shuts down *2021-04-29, version 2.0.2* App worked fine until a few months ago. Now when you tap to start it, it’ll start to load and then immediately shut down to the Home Screen. Using Apple phone IOs 14.5. ### 2/5 — Crashing *2021-04-29, version 2.0.2* We have used this app for several years without a problem but last year it started requiring a password instead of biometric about half the time. And yesterday it crashed completely- will not even open. Very disappointing! ### 2/5 — Latest (Oct) Update = Not Great *2021-04-27, version 2.0.2* The latest update to the app is absolute garbage. Interface is cumbersome to use. Not user-friendly or intuitive. Either go back to the previous (better) UI or create a more fluid, cleaner, more intuitive version. App developer needs to go back to the drawing board on this one. UPDATE: App crashes when trying to open. Reinstalled. Still crashes. Please fix this! ### 1/5 — Absolutely Abysmal *2021-04-20, version 2.0.2* Completely horrible. The previous version was fantastic. The new update is a huge step backwards. The facial recognition works 30% of the time. The layout of the information is like a 4th grader did it, and that’s an insult to 4th graders. Whomever developed this new version and whomever approved it should be prevented from working with the public, or with animals. Completely horrible. ### 1/5 — Mobile check doesn’t even work for the previous year *2021-02-21, version 2.0.2* The only good thing about this App is that you can use mobile deposit to deposit to your IRA with a check. For some reason that they cant tell me the previous year is not an option, but this year and a 90 day rule over are the only options. I’ve called twice to see if they can fix this and all I get is that they tell me that a ticket is sent. I have asked my brokerage not to use this company. If their IT department is this inept. What does that say about the rest of the company. ### 1/5 — Touch ID no longer works properly *2021-01-22, version 2.0.2* Not sure if they implemented their own version of Touch ID, this is the only app that fails touch on a frequent basis. Also, now has an extra step where one has to choose the login method each time vs setting in a profile. The exact opposite of a modern digital experience The retail app still works properly, so these issues are specific to the mobile app for institutional ### 2/5 — Needs More Options *2021-01-19, version 2.0.2* The biggest thing this app is missing is a way to look at your overall statement and see how it has changed. Graphs and charts showing this information would be helpful but Really all I want is to look at the app and see what percentage my holdings are earning me in categories ranging from a week to a year. I don’t know if this a hard ask but I would love to see this app get a little more attention from the developers and give me more big picture information regarding my finances. ### 1/5 — Worst app ever XXL sized *2021-01-11, version 2.0.2* I agree with a previous post. Who ever “developed” this app had to be trying hard to put out crap! I don’t know where to begin. Let’s starts with the temperamental log in...if the app even decides to load....then the fact that 8 times out of 10 it can’t read my fingerprint and throws my into another log in screen - maybe. Once in the app it’s a crap shoot if I can logically find my info. Did anyone in IT do any user testing on this before putting to market? Doubt it. How about the test of the app being intuitive and logical? Nope. Come on TD you can certainly do better. And the on line version is not much better. If you paid for this “new” platform and app, you’ve been robbed. ### 1/5 — My password never works *2020-12-13, version 2.0.2* Its good to know others are reporting that this terrible app is as glitchy as my experience. Over the last few months, I have changed and changed AND CHANGED my user ID and password because the app can never remember me, even spoken with customer service to see what the problem is. An app like this has one basic job, to remember my login info and allow me to review my accounts. But TD Ameritrade AdvisorClient has failed. ### 1/5 — Amateur job *2020-11-18, version 2.0.1* TD Ameritrade should be embarrassed to have put this app out. It is hard to use, unlike the individual investors app. LOCKS UP most of the time when I navigate to an individual account. Even though I set it for face recognition, I must choose that feature every time I open the app. I don’t see any capability for updating values during the day. It doesn’t seem to allow me to look at balances other than by opening accounts one-by-one and doing so usually crashes the app. It seems that those who developed this app are not the ones that developed the individual investors app nor do they seem to have studied that app for guidance. Shame! ### 1/5 — Current update is terrible! *2020-11-10, version 2.0.1* I’ve been using this app for over a year. It was great before, no problems! This new update is terrible! It is not user friendly, crashes constantly. It never recognizes my fingerprint and always goes to a blank screen. The layout is also terrible. I used to be able to see everything (positions) on the home screen and it was more clear red or green. My financial advisor also did not know about it or warn me an update was coming. Sadly it makes me want to move my investments elsewhere. Please fix the bugs and go back to the old version! ### 1/5 — Poster child for screwing up an app *2020-11-09, version 2.0.1* There has to be some ulterior motive for screwing up an app this bad! Seriously, from changes to layout, to number of clicks to get the same information and the previous app to ease of logging on. To screw up an app this bad HAD to be on purpose because there is no way anyone could after spending two minutes trying to navigate this update and think “wow, this is so much better than the previous version”. You would think the previous version of the app WAS the update from this one. It so bad if I did not like my agent so much I would close my accountant move it somewhere else. I went from in 30 seconds being able to check stocks and see how my portfolio was doing to having to click back and fourth between pages and still not getting half the information the old app gave me. Reset and go back to the old layout!!! But again, anyone who thinks this version of the app is an improvement is not inelegant enough to respond to what their customers want. ### 1/5 — Horrible *2020-11-09, version 2.0.1* I have sent co several reports about the flashy looking but terrible step back. Today Nov 9 a key day my app would not open and then would not even load on to phone. An hour spent and no pick up tech support. Whoever designed app should be fired. One cannot see at a glance what is happening to stocks in accounts. There is no longer any research. I could go on and on. This does not even deserve one star. ### 1/5 — Step backwards - not organized at all *2020-11-04, version 2.0.1* The upgrade in October missed the mark tremendously. If it ain’t broke, don’t fix it. Whose brilliant idea was this? The Positions page is absolutely horrible. I don’t want to open each item to learn about it and key information is missing. What happened to a daily/real-time view op how much each position is up or down? You know, important information you want at your fingertips. How do you sort on that page? What is the sort order as I can’t figure it out. ### 1/5 — UGhhhh! *2020-11-03, version 2.0.1* This app was great until the October 2020 update. It’s now horrible! I am constantly kicked out and have nothing but a white screen. I then have to shut down my phone and reboot it, and go through the entire set up process again. The entire look of the opened app has changed too, and not for the better. It’s harder to navigate and not nearly as clear with the information being presented. PLEASE FIX ASAP! ### 1/5 — Oct 2020 update - YUCK *2020-11-03, version 2.0.1* I’ve been using the TD Ameritrade app since my advisor moved to it about a year ago and I have loved the visibility, the stats, Touch ID support, ticker lookup etc. And then we had the big app rewrite in late October. Guys! WHAT HAVE YOU DONE? This is NOTHING like the product you had before. Did you do NO split testing, NO user beta testing? I don’t even like the slight green color revision! And since it, I can’t get my Touch ID to work properly - it always defaults to a login. Please rethink this entire rewrite and listen to your user base. This app update is an abysmal failure! Seriously awful. Let’s fix this and your app rating will quickly soar! ## Most critical reviews (10 lowest-rated) ### 1/5 — Run by IT dropouts *2022-12-24, version 2.0.10* If there is a financial app out there that is worse than this , god forbid. Don’t install this app unless you A)have lots of patience on signing in ( touch and face ID work about 50% or less or B just want to use it for a short period of time until you get rid of your TDA account and / or your advisor. I’m taking option b at the start of next year. ### 1/5 — Worst Financial Services App I’ve Ever Used *2022-05-01, version 2.0.4* Simply embarrassing how bad this app is. What’s the one thing you want to see when you log into an app with your investments? How each of those investments is doing over a specified period of time and how the investments are doing compared to one another. Can’t do that on this app. I could go on and on about the dismal user interface, graphics that look like the product of someone’s first attempt at app development etc., but this app is worthless. Seriously considering changing financial advisors simply because they insist on using TD Ameritrade; makes me wonder what they see on their end. ### 1/5 — I dare you to update! *2022-02-04, version 2.0.4* Are you an optimist?! Could the new 2022 update be better? Has TD read the reviews and decided to improve the app? I just can’t do it. It’s hard to believe the update could be worse. But if you do update and it’s worse, could you live with yourself wishing you could go back to the horrors of the current version? ### 1/5 — Disincentivizing the Use of TD Advisors *2021-09-23, version 2.0.3* This app is so poor that it makes me wonder if I should seek another advisor with a different tech stack. There is virtually no historical information which forces the user to focus on daily movements only (not correct investor behavior) and the level of analysis and visualization is embarrassing. Unfortunately the advisor credentials won’t allow you to sync your account with any other financial apps so you can’t even move away from this awful tech. Why should clients of TD Advisors (typically higher net worth) be sent back to the Stone Age on this mobile app? It’s time to put some investment here. ### 1/5 — Utterly Broken *2021-06-17, version 2.0.3* I can’t even log in. It keeps asking for the first name of my best friend. Where did they get that? Some security log in from years ago? Nothing was accepted. What is inexcusable is there is no option anywhere to change the stupid security question. So I can’t even use the app, have to always go to my laptop. ### 1/5 — App Crashing *2021-05-06, version 2.0.2* First off this revamp of the app vs the previous version was a huge step backwards from a user and interface stand point. Now it won’t even open. It just crashes as soon as I try to open it. I’ve reinstalled it. Restarted my phone and done everything. What a total piece of junk app. ### 1/5 — Cannot deposit checks and crashes *2021-05-05, version 2.0.2* My iPhone XR now will not load the app. It crashes immediately. I use my wife’s iPhone 8+ to run the app so I can deposit checks but the last 3 mo even that has failed and will not deposit the checks. I am waaayyy confused at how the app got released with so many problems. I actually would not complain and just log online except for the check depositing that can only be done through the app. ### 1/5 — It doesn't load *2021-05-04, version 2.0.2* I tried to go to support instead of leaving a bad review! Nope, the support page is just a dead end. Ok, here you go. The app doesn't even load anymore! I uninstalled it and reinstalled it. Nope still doesn't load. Even before this happened, it was terrible. Why is this so hard! Why don't they care? They will as the youth get more prosperous; they won't put up with this. ### 1/5 — App has stopped opening *2021-05-03, version 2.0.2* This app used to be great and then by the end of 2020 / beginning of 2021 it got worse in so many ways like it forgets login /password frequently. Now it won’t even open on my I phone. I guess rather than TD ameritrade investing in maintaining it they must be just letting it rot away. Very disappointing fir a financial company to not have a good app… ### 1/5 — Don’t depend on it *2021-04-30, version 2.0.2* App has always been kind of clunky, and hard to navigate. It stops recognizing FaceID for no particular reason, and frequently crashes when you try to use any of it’s “features.” The only thing it was ok at was providing daily balance, that was until after the most recent update. After the last update the app won’t launch! ## Most praised reviews (10 highest-rated) ### 5/5 — Crashing with IOS 14.5. *2021-05-04, version 2.0.2* Latest update causes the app to flash open and then crash on the flash screen ### 5/5 — App works fine *2019-03-14, version 1.2.2* I use this app mostly to deposit checks into my accounts. It works well for that purpose - no rejects or other problems with the deposits. I also check holdings and balances. ### 5/5 — Mobile Deposit is a nice touch *2019-01-31, version 1.2.2* The mobile deposit feature pushes it ahead of the crowd, other than that, it’s just a nice way to view all of your accounts ### 4/5 — This new version of the app works great *2021-01-27, version 2.0.2* Works well to give me a quick look at my investment accounts. Very user friendly. Don’t understand all the bad reviews unless they are for earlier versions of the app. The version I have as of January 26, 2021 works great. ### 3/5 — Stopped opening *2021-05-08, version 2.0.3* App working again after update over night 5/7. However agree with review about the revamping the app which happened a few months back. Hate the new app and how it looks and what info is available vs the previous version. ### 3/5 — Won’t launch with new iOS update *2021-05-04, version 2.0.2* Work great for quick check of retirement accounts. Liked it until iOS 14.5 and .1 update broke it. Will no longer launch. Would get another star if fixed ;-) ### 3/5 — Old version you could swipe down to refresh *2020-10-20, version 2.0.0* Old version you could swipe down to refresh ; thus version you have to open another screen(sometimes locks up at that point) to refresh. ### 3/5 — I ask so little and still you fail me *2018-12-12, version 1.2.2* First, how may freaking TD Ameritrade apps are there??!!! I opened an account and I just want to see my balance - that’s all! It took forever to figure out which app to use until I finally stumbled across this one. I sign in and it says I have $0 🤦🏻‍♂️ Meanwhile if I go to the website, I can see my balance... which is NOT $0. ### 3/5 — People, the key word is “Institutional” *2018-01-19, version 1.2.0* Seems like most of these reviewers don’t understand this is for the “institutional” side of TDA, so you will only have a login if you have an advisor at TDA. With that said this desperately needs updated to format to iPhone X screen, Face ID, and refresh with live quotes. Right now I have to force quit the app then open again. ### 3/5 — Decent Overview; Not Great For Day-To-Day *2017-12-23, version 1.2.0* This app displays the main information you would see from the computer; however, some information does not display properly. Another issue is that when attempting to open the charts, the app crashes every time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*