# TeamSupport > Mobile customer support ticket management for B2B businesses. (iPhone/iPad app by TeamSupport LLC.) - Source: https://appshunter.io/ios/app/teamsupport/id1323200501 (this page in markdown: same URL + `.md`) - Developer: [TeamSupport LLC](https://appshunter.io/developer/1323200170) - Category: Business, Productivity - Price: Free - Rating: 3.50/5 from 29 App Store ratings · 17 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 18 MB - Languages: American English - Released: 2018-02-01 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/teamsupport/id1323200501/reviews.md ## What is TeamSupport? *****YOU MUST BE A TeamSupport CUSTOMER TO LOG-IN AND USE THIS APP***** Provide better support to your business customers with the TeamSupport app for iOS. With the power of the TeamSupport app you can view, assign, and edit tickets on the go, respond to customer requests, collaborate with your team to resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal discussions. TeamSupport is customer support software built for business to business (B2B) to help you simplify communication, understand your business customers better, and increase customer satisfaction. Key Features: * Get a quick overview of agent and customer activity within TeamSupport * View and search for all tickets in your TeamSupport account * Update tickets including ticket assignment, group, severity, and more * Add public (customer-facing) or private (internal-facing) actions to tickets * Get detailed custom field information that is applicable to each unique ticket * View and search for customers at both the company and contact level * Limitless scrolling simplifies app navigation and speeds search * View and post to Water Cooler for better collaboration * Single tap logout for users managing multiple TeamSupport accounts Download the TeamSupport app today and stay tuned for future updates and improvements! *****You must be a TeamSupport customer to use this app***** Testimonials -- -- -- - “TeamSupport has helped communication and organization of current customer issues between my team- without the ability to track, customize, and respond in such a great ticketing system, we wouldn't be as efficient serving our clients” – Trisha Evans, ICANotes “TeamSupport is our company's most vital tool to our success in customer satisfaction. It's efficient, organized, and perfectly powerful for every instance we use it in.” - Spencer Michaels, A.C.T. Lighting “A large amount of information at your fingertips. Staying organized and on task is easier with Team Support” – Patricia Burton, Tenmast ## Key features - View, assign, and edit tickets - Respond to customer requests - Collaborate with team members - View customer company and contact information - Track internal discussions - Access custom ticket fields ## Recent user reviews (10 of 17) All indexed reviews: https://appshunter.io/ios/app/teamsupport/id1323200501/reviews.md ### 2/5 — Very lacking *2024-04-29* The mobile version is extremely lacking. All you can do is look at tickets and sometimes respond. * You are unable to search for tickets. * Unable to create new tickets. * Unable to see or add attachments * Unable to edit comments There is much lacking with this app. ### 1/5 — This app is absolutely terrible *2023-09-13* We were told when we signed onto this service two years ago that this app is under development. It has not changed a single iota in that entire time. You cannot manage or massage the column views at all in the application. You can search through files, but you cannot change your default views. It is a complete waste of time! It is making us even consider scrapping this entire project and moving to another provider. Very disappointed in the amount of money we spend with this company, and get absolutely no development at all on the application. ### 2/5 — Better off using the web version *2023-04-13* I love the full version of Team Support. The mobile versions not so much. Here’s why: 1. Still can’t open a new case. When I am on site and a customer asks for help with some new issue I can’t open a case to keep notes in unless I go back to my laptop. 2. No view of the knowledge base from the mobile app. We have started putting more and more things in the built in knowledge base but you can’t even see the knowledge base from the mobile apps. (Well at least the iOS versions. I don’t know if Android is different.) 3. iPad is a non-starter since the app doesn’t support landscape mode. ### 1/5 — Don’t waste your time *2021-11-16* App is mostly useless. Won’t load tickets about 99% of the time. Apparently there is no interest from the company in making it work. ### 2/5 — Not much offered than a fairly cursory ticket view *2021-11-12, version 1.1.4* Very limited ticket views and maintenance You’re better off with a browser, especially if using a tablet. Might be Ok for call center manager to get a bird’s eye view of current activity and a possible quick response. ### 1/5 — Waste of time *2020-02-19* Cannot create tickets, attachments don’t even show up. Lacking almost everything from the web version. What is the point of having an app to a ticket system, when basic functions of managing and creating your tickets is absent?? Do yourself a favor and just stick with the web app. ### 1/5 — What happened to all the other functionality *2019-09-13, version 1.1.4* I used to use this all the time but you have stripped it of all the other functions like seeing all unassigned tix. This is useless. ### 3/5 — Moderately helpful *2019-09-04* This app would be much better if you could actually create tickets on it. Sometimes when on the go I don’t have time to run to the nearest computer when I think of a ticket that I need to create. Having this at my fingertips would make things much easier. Just a thought. Other than that it’s pretty helpful being able to go in and modify or change status on already open tickets. ### 1/5 — Needs Updates *2019-01-30* Good start but needs more frequent updates. ### 3/5 — Basic *2018-10-24, version 1.1.1* The app has basic functionality but does not provide a rich enough experience to make it a reliable option for on the go updates. With more features and updates this app would be amazing. ## Frequently asked questions about TeamSupport ### Who can use the TeamSupport app? The TeamSupport app is exclusively for existing TeamSupport customers. You must have a TeamSupport account to log in and utilize its features for managing customer support tickets. ### What devices does the TeamSupport app support? The TeamSupport app is available for iOS devices, specifically iPhones, iPads, and iPods. It is designed to provide mobile access to your TeamSupport account. ### How often is the TeamSupport app updated? The TeamSupport app was last updated on March 29, 2023, with version 1.1.5. The developer indicates that future updates and improvements are planned. ### What is the age rating for the TeamSupport app? The TeamSupport app has an age rating of 4+. This indicates it is suitable for users of all ages, though its primary functionality is for business use. ### Can I manage multiple TeamSupport accounts with the app? Yes, the TeamSupport app offers a single tap logout feature, which is beneficial for users who manage multiple TeamSupport accounts. This simplifies switching between different accounts. ### What kind of customer information can I view? You can view detailed information at both the company and contact level for your business customers. This includes custom field information relevant to each unique ticket. ### How does the app help with team collaboration? The app facilitates team collaboration by allowing you to respond to customer requests, assign tickets, and view internal discussions. It also includes a 'Water Cooler' feature for better team communication. ### Is the TeamSupport app free to download? Yes, the TeamSupport app is available for free download. However, access to its features requires an active TeamSupport customer account. ## Version history (last 5 releases) ### 1.1.5 — 2023-03-29 Performance enhancements, bug fixes, and UI updates. ### 1.1.4 — 2019-07-03 Bugfixes and performance enhancements Ticket action rendering improvements ### 1.1.3 — 2018-11-26 Performance enhancements and bug fixes ### 1.1.2 — 2018-11-09 Improved formatting for iPhone X/XR/XS/XS Max Performance enhancements and bug fixes ### 1.1.1 — 2018-05-26 Custom fields are now viewable from the ticket page Bug fixes and performance enhancements --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*