# TeamUp Member Booking — user reviews > 62 indexed App Store user reviews of TeamUp Member Booking by TeamUp Sports, rated 4.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/teamup-member-booking/id6740145491/reviews - App overview in markdown: https://appshunter.io/ios/app/teamup-member-booking/id6740145491.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (19 of 62) ### 1/5 — Old one much better. *2026-02-20* I never write reviews but am compelled to for this!! The old one had clearer, better and quicker navigation, easier logon, better overall UX. The new one requires more key presses, has no slide scrolling by day, you scroll down into the next day by mistake. Think about what the User wants to do! Basic stuff easily and quickly. Seems like change for changes sake. The new version claim “Experience faster booking, fresh design and new features” is a joke. Is a major step backwards. Sticking with the old one as long as I can. ### 1/5 — Much worse *2026-02-12* Little irritating problems. For example, a small error message appears over the book button. The tiny cross to get rid of it doesn’t close the message so unable to book. The class fills up and I’ve missed my spot. Another example is repeatedly not booking and having to round and round clicking book until either it works or there are no spaces left. I hope my gym changes their booking app ### 1/5 — Awful “upgrade” *2026-01-30* If I could give 0 stars I would! Old version was so much better. Harder to see the classes with this one, and theres been loads of times I’ve thought I’ve booked myself on to a class only to turn up and find I’m not booked on. It would be nice to be able to see how many people are on the waiting list before adding yourself to the list. Don’t know why the app was “upgraded” to this rubbish. I don’t know anyone who likes this new version. Wording is too small and it’s all crammed together so it’s not easy to read. ### 1/5 — Doesn’t work! *2026-01-28* Use the old app. That does work ### 1/5 — Terrible: freezes, crashes, doesn’t open all the time *2026-01-27* This is a replacement for the original app which imo worked fine. The new UI looks nicer I will give you that, but it just keeps crashing or freezing. The amount of times I have to delete the app and reinstall to get it to work is at least once per week. I am debating on going back to the old app and just getting used to the stupid banner on it telling you to download this app. ### 1/5 — Dislike *2026-01-23* Updates app is terrible ### 1/5 — Don’t switch from the old app *2026-01-22, version 1.0.10* The old app is faster and better. The new one doesn’t keep you logged in, is slower to respond to taps and things take time to load. They have improved the design recently, though. I believe they’ve changed from building native apps specifically for iOS and android to building one app using some framework like React, and it really shows. ### 1/5 — A massive step backwards *2026-01-21* I’m genuinely bemused how this has got through any sensible level of user testing and been signed off. This is basically the desktop version crammed into an app…which defeats the point of it being…an app. I can only think someone somewhere thought this was going to be much more cost effective…and forgot to think about the end users. Competitors will be rubbing their hands together. ### 1/5 — Old app is better *2026-01-15, version 1.0.8* Reverting to using the old app given that it has more membership info in there. I can’t even see what date my membership renews in this new app and half the links send you to the website instead of giving an in-app experience ### 1/5 — App keeps crashing *2026-01-07, version 1.0.8* App worked fine in December 2025, but now start of 2026 the app has crashed twice in that I can’t open it. I already had to reinstall twice, and it’s only 7th ### 1/5 — Shocking *2026-01-03, version 1.0.8* It’s the absolute opposite to what was promised, takes loads more time to book classes. Surely they can’t be expecting gyms to use this?! ### 1/5 — Worse than the old one *2025-12-23, version 1.0.8* Totally rubbish. I have no idea why gyms pay for this when there are so many better alternatives available. This new app is even worse than the old one, and I didn’t even realise that was possible ### 1/5 — Attendance Missing *2025-12-18* The old app is much better. It’s very disappointing that attendance has been removed from this app. Now I can’t see how many sessions I’ve attended versus what I paid for. The calendar area is now very large and wastes a lot of space with the instructor’s initials . PLEASE DO NOT MOVE TO THIS APP PERMANENTLY! ### 1/5 — Terrible Upgrade *2025-12-17, version 1.0.8* New app is horrible to view, horrible to use and a complete downgrade compared to the old app. Do us all a favour and just scrap it. And take the “New App” banner off the old app while you’re at it. ### 1/5 — We hate the new app and still use the old one *2025-12-16* Everyone in my gym is complaining that this new app is much worse to use than the one we have currently. So we are all using the old one for as long as possible and just hope the developers will take the feedback on board. Each session now takes up far more screen space so you have to keep scrolling down through the sessions. The time, eg 07:00-08:00 is now above the session info and not in the individual session itself and it gets confusing, eg if you are scrolling down the sessions, there may be 4 different classes at 7am but as you scroll down the the time disappears so it’s easy to book the wrong time. In the ‘upcoming registrations’ section, only the calendar date and not the day of the week is included. So I am forever having to work out which weekday it is. Eg. I lift weights on Monday, Wednesday and Friday each week. If you are on a waitlist, unlike the old app which tells you exactly where you are on the list, in this new app you don’t know if you’re number 1 or number 7. You have to click on the session to get into the detail and only then do you know where you are on the list. It’s such a pain. ### 1/5 — Awful update *2025-12-16, version 1.0.8* The developer seems to have completely missed the point. The previous version was quick and concise. Easy to find classes and book. Once booked easy to review what has been booked. This bloated effort is awful. Note to developer: we use this on a phone?! If I could give it less stars I would. ### 1/5 — Functionality lost to looking pretty *2025-12-15, version 1.0.8* @dev team: do you read these, seems to be common theme. Just hope they don’t retire the previous version. The app is a waste of space, quite literally, everything is padded out. One booking used to take up 2 lines and now it takes half the screen. The bookings are listed in weeks not days, previously I can book one day and swipe left to the next day. The app doesn’t stay logged in and has pass creds to the website first. If it ain’t broke then don’t fix it! ### 1/5 — Old app was much better *2025-12-14, version 1.0.8* Won’t be using the new one. ### 1/5 — Backwards *2025-12-13, version 1.0.8* Wow this is the worst app upgrade ever. Unless the plan was to make it worse. This cannot have been tested by humans. It is awful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Old app is better *2026-08-15* the old app is much more user friendly. everyone at my gym is still using the old app not this new one. ### 1/5 — Can’t log in *2026-07-09* Since upgrading my phone I can’t log into this app - it takes me to the browser to log into then sends me back to the app to start the whole process again. Have redownloaded the previous app. ### 1/5 — Awful! *2026-06-03* Despite having downloaded the new app and booked all my appointments for the next four weeks, the app now won’t show me my upcoming sessions and therefore I can’t cancel them when I need to. I’m likely to not renew my Pilates membership in 3weeks time simply down to the issues with this app which is the only way I can book. Terrible! ### 1/5 — Not new. Not improved. *2026-04-19* Wow. I cannot believe this is the ‘new and improved’ version with a ‘better interface’. Clunky, awkward, content hyperlinks to web, poor interface and design. Can only be described as a high school kid’s work. Old app is far better! ### 1/5 — Terrible view *2026-03-19* Stick to the old version ### 1/5 — Useless compared to the old app *2026-03-19* Old app was so much better, this one is so glitchy, continuously logs you out and generally just not user friendly ### 1/5 — Zero stars *2026-03-10* This new app is dreadful. Constantly can’t get on to view/book/cancel sessions. Fed up of deleting/reloading/updating. It’s NOT fit for purpose. I’ve made comment twice in-app after becoming so fed up of it constantly having glitches and now here. Is anyone out there in their tech team listening?! SO many people at the gym are complaining. ### 1/5 — Garbage! *2026-03-08* If something isn’t broke, don’t fix it. This new app is terrible and now doesn’t seem to be working at all. Whoever’s idea this was needs firing! Absolute rubbish. ### 1/5 — Shockingly poorer Ux than the previous one *2026-03-06* Poor layout and use of font leading to a lack of clarity of what is booked and when. Lots of space used so lots of scrolling needed between classes. Days of week need to be clearer for the classes that are booked. Waiting list needed on booked classes, so we know whether to release them for peers who may be waiting. Many other small things, which, like Stockholm Syndrome, I’ve learned to tolerate… ### 1/5 — Old app remains dramatically better *2026-03-03* Even after the March update, the old app remains significantly easier to navigate. In desperately hoping it won’t be retired, because this new one is terrible. Businesses considering beginning to use Team Up should avoid, your clients may well hate it too! ## Most praised reviews (4 highest-rated) ### 5/5 — Great upgrades *2025-10-02* Really nice improvements to this app. It’s easy to book classes and appointments and see all of my membership information in one place ### 3/5 — Not good *2025-11-27, version 1.0.6* This is definitely not an improvement. I found the previous one very good and responsive , this app is difficult to use and continually flashes up ‘ an error has occurred and try later’ Why change from an app that worked well to this awful one !!! ### 2/5 — Just call it the Page Not Found app *2026-03-29* Works ok once you’re in it, but it seems that every time you open it, it has forgotten who you are. Can’t be that difficult? ### 2/5 — Visually better but clumsy otherwise *2025-12-03* Compared to the old app, a few disadvantages - annoyingly have to log in every time, the booking process needs more button presses if there’s more than one family member and seems clunkier. Using the old app instead. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*