# Teamwork Desk — user reviews > 29 indexed App Store user reviews of Teamwork Desk by Teamwork Crew Limited, rated 2.00/5 from 20 ratings. - Source: https://appshunter.io/ios/app/teamwork-desk/id984925768/reviews - App overview in markdown: https://appshunter.io/ios/app/teamwork-desk/id984925768.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 3 · 2★ 4 · 1★ 10 ## Newest reviews (9 of 29) ### 2/5 — Almost no functionality of the desktop version *2019-12-24, version 1.6.6* I can’t tag tickets, can’t merge tickets, can’t forward emails, can’t see when someone else is viewing same ticket/already replying, can’t UPLOAD ATTACHMENTS?? ### 2/5 — Crashing constantly *2019-05-07, version 1.6.2* Post recent rebranding update app keeps crashing when attempting to view tickets. :( ### 1/5 — Still no iPad Support *2019-02-08, version 1.5.1* Not Really helpful. ### 1/5 — Blank screen after new update *2018-09-25, version 1.4.0* Just shows blank white screen after new update ### 1/5 — No iPad support *2018-07-28, version 1.3.5* This app doesn’t have iPad support. I might just switch to something else like Zendesk or whatever ### 1/5 — Bad JSON message has locked me out of App *2017-10-26, version 1.3.3* About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug. Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in. Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen. So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work. ### 2/5 — Notifications don’t work *2017-10-17, version 1.3.1* Fan of Desktop version but the mobile app feels quite lacking. No notifications work... not even showing in the Notifications section of iOS. ### 1/5 — No Notifications?? Seriously?? *2017-03-05, version 1.3.1* A HUGE part of being skilled as an IT professional is having a quick response to tickets. We in the IT industry rely heavily on our ticketing system letting us know the exact time a request for our help is sent. Quite frankly, I would be embarrassed if I made a ticketing system that didn't properly notify its users. There is no logical reason why this app shouldn't have Push Notifications. Please fix. ### 1/5 — Nope *2017-01-04, version 1.3.1* Can't log in. It will accept my password, but log me out after seconds. It's an endless process. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot sign into mobile app *2024-12-23, version 2.0.0* I’m using the same credentials to sign into the application on chrome and safari but every time I try on the app it says “please make sure you have the correct username or password” I’d rate this zero stars if I could. ### 1/5 — NOT WORKING *2024-10-04, version 2.0.0* after updates, not working on iphone anymore..what is the use of this app if its not functioning while on the go? ### 1/5 — Needs Maintenance *2024-09-04, version 2.0.0* Pretty buggy. Did Teamwork abandon this app? ### 1/5 — Uninstalled. *2022-04-03, version 2.0.0* Had to remove the updated app. If you click on a link inside a ticket it opens a web view that can’t be “backed” out of. Not being able to search via a url structure is also annoying. The new ticket URL works (most times) but not the search one. Sadly I’ve had to uninstall this. ### 1/5 — Please bring back the old app! *2022-03-23, version 2.0.0* Is there any possibility that you can bring back the old native app? It was really great and reliable. The new webviews are a pain with a lot of problems, long loading times, you always start on the overview page, when you open an attachment you have to close and restart the app since there is no „close“ option. All frames are wobbling and also the displayed information is worse than in the old app. ### 1/5 — Awful useless update *2022-03-21, version 2.0.0* Worse than ever now, this is just a minimised web view clunky and difficult to navigate on a phone. The old app was a 100x better. Dont even bother! ### 1/5 — Your iPad app is absolutely trash *2022-01-28, version 1.6.10* I can’t even log in! It directs me to log in again! This is garbage ad should be addressed! Please feel free to reach out to me for support. Eric@ dogwater.games ### 1/5 — Crashes *2020-03-17, version 1.6.6* This app has been crashing for over a year. We pay 4500 per year for this product, but I think we are done with it. I can get a much better system for our money. ### 1/5 — Please hire a software engineer *2019-03-22, version 1.6.2* Oh the irony. From YOUR product description: “software doesn’t support your customers. You do.” Your own fking software doesn’t support your own customers!! Since the send feedback button doesn’t work........ 1) I can’t figure out how to write a new ticket. Maybe the feature is there, but if I can’t find it that’s terrible UI design 2) opening a notification just opens the app and not the ticket itself. Useless notifications. 3) where are the app settings? 4) UI doesn’t work on iPhone X - you now the phone that’s been out for a year? ### 1/5 — Beanding Update; App Still Not iPad-Ready *2019-03-04, version 1.6.1* I love your products, but that this app is updated with new branding and still isn’t iPad-ready is getting old. This needs to be higher on the priority list, please! ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect Extension of Desktop App *2017-08-03, version 1.3.1* This app is the perfect way to quickly read, assign and respond to tickets. Excellent for on the go or working from home. Does what it advertises. Love it. ### 4/5 — Love! But no where to create a ticket. *2016-09-02, version 1.2.6* I use this daily and the system has transformed my business. But, we get calls and I would like to be able to create a ticket from the app. ### 4/5 — No iPad Version *2016-07-24, version 1.2.6* Great App but no iPad support. And please support adding a new ticket. ### 4/5 — Excellent new app from the Teamwork crew *2015-11-21, version 1.0* As an avid teamwork projects and desk fan I'm loving the new iOS app that lets you manage things on the move. All very easy to use but as always there are a few things to improve on but I'm sure they are all in the pipeline. A) badges and push notifications would be really useful with option to configure notifications for a new ticket or just a new ticket assigned to you/update to existing one etc. Essentially same options as on desktop web version. B) Option to start at a specific page in the app, choose between unified inbox or your tickets etc. C) the current trend for light grey text in many apps is annoying as it is in this app, it's hard to read for a lot of us if you are in the wrong light, and an option of larger text or pinch zoom would be very welcome. All that said great start Teamwork, keep up the good work, address the above issues and it will be a 5* app. ### 3/5 — Can’t create a ticket *2019-01-21, version 1.5.1* Great app but we still need the ability to create a ticket. Need this ability ASAP! ### 3/5 — Love TWD but not a fan of the app *2018-02-06, version 1.3.3* We use TWD all day every day and it’s a great companion to TWP. But I can’t say much about the app. I would love the ability to create tickets, do mentions, sort and filter better. Hopefully we will see more feature parity in the mobile apps soon. ### 3/5 — Fan of Desktop Version - mobile misses essential features *2017-06-06, version 1.3.1* Love TW Desk on desktop and hoped to be able to use the app on the go. However, in order to take care of tasks on the go and communicate with the team the 'mention' (@agent) function is essential. Otherwise the person won't be informed that I asked a question or asked if he or she can handle the task. Please add. ### 3/5 — No notifications *2016-11-29, version 1.3.1* It does an alright job. But there is no notifications and no ability to change times. These are two improvements that would really help the user experience ### 2/5 — Dated app *2024-12-18, version 2.0.0* No notifications on the app when you receive a new ticket or reply. We’ve been asking for this feature for years but just get told they will add it to their suggestions list. Still waiting for this essential feature. ### 2/5 — Can’t assign tasks from tickets *2023-08-02, version 2.0.0* Can’t assign tasks from tickets in desk to tasks in projects. It is essential and the create task is grayed out on iPad and iPhone so it’s not functional on the go away from a desktop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*