# Teapioca Lounge — user reviews > 40 indexed App Store user reviews of Teapioca Lounge by BHCN, LLC, rated 2.13/5 from 82 ratings. - Source: https://appshunter.io/ios/app/teapioca-lounge/id1504231397/reviews - App overview in markdown: https://appshunter.io/ios/app/teapioca-lounge/id1504231397.md - Rating breakdown: 5★ 15 · 4★ 6 · 3★ 3 · 2★ 9 · 1★ 48 ## Newest reviews (10 of 40) ### 1/5 — worst functioning app i’ve ever used *2023-04-02, version 1.2.4* horrible navigation and doesn’t work half the time. ugly layout and not pleasant to use ### 1/5 — Total garbage *2023-02-28, version 1.2.0* App doesn’t work at all. Can’t find local teapioca locations, can’t place an order, can’t see/use points. Worse than useless. ### 1/5 — Just doesn’t work *2023-01-08, version 1.2.0* Won’t locate a store Won’t show my (many) purchases Won’t let me place an order (cause it can’t find ANY stores) I’m not sure what it DOES do other than give the cashier a barcode to scan…that results in nothing either. ### 1/5 — Worst mobile order app ever, no support *2022-12-23, version 1.2.0* I have on multiple occasions not been able to login, it doesn’t recognize any password (and I’ve had them saved every time), so I click forgot password and it takes literally over a week sometimes to get the reset email. The location services doesn’t ever work but tech “support” just said uninstall and reinstall it - which then AGAIN required the whole password reset issue and I have YET to receive a reset email for that request. Absolutely ridiculous. You’d think after every other restaurant figured it out this place could. ### 1/5 — Doesn’t work *2022-12-12, version 1.2.0* I’d rate this app zero stars if I could. It has never worked right from points tracking to being able to get it to allow me to order online. Really disappointing. I’ve had the app for well over a year and it’s a mess. We used to love going to Teapioca but since they went into franchising, it’s been one let down after the next. ### 2/5 — Never works *2022-11-28, version 1.2.0* Doesn’t update with my points. Hasn’t been able to connect to the store anymore to submit orders either—employees say it’s working on their end to accept them but this app (and their website) really lack basic functionality. ### 1/5 — Useless, can’t order with it *2022-06-18, version 1.2.0* If I install an app like this, it’s to make buying a drink or perusing a menu in advance. You can’t order online any longer, either with this app or on the website. Uninstalling. ### 1/5 — No order for pickup *2022-04-24, version 1.2.0* This app is useless. Thinking about switching bubble tea places because this is a hassle. Why can’t you order and pay ahead? No location supports this anymore. ### 1/5 — No menu descriptions *2022-01-23, version 1.2.0* Teapioca has an extensive menu that is difficult to navigate to find what you want. This app doesn’t help the situation because there are no descriptions or photos. I order from the competition simply because their app has clear descriptions and photos. ### 1/5 — Doesn’t work *2021-12-26, version 1.2.0* I haven’t been able to login in months. I’ve tried the “forgot my password” and says none of my email is associated to the account. Tried to register again but says my number is already linked. SMH ## Most critical reviews (10 lowest-rated) ### 1/5 — This app needs to be improved *2026-03-18, version 3.1.1* This app is suck. You have to pick your drinks and place the order with in may be 3 mins. If you take longer than that, you have to redo it again, and again ### 1/5 — Hardly Works *2025-09-01, version 3.1.0* This app is super basic. That would be fine if it worked but much of the time it does not work. The most frustrating part is that it doesn’t even have like a temporary cache for using the app and having to close it. I’ll give you an example. I tried setting up my order of several drinks at home. I got in the car started driving to the location. By the time I got closer to the store, I went to put a order in (likely at a red light). The order I had started was deleted. It deleted everything and I had to start all over. This is something that I typically do with other food apps when I’m very far away from the location and this is not even an option in an app like this. If I just have to go into the store to order then there’s no point in using the app at all. There’s no history of drinks. I didn’t even get a confirmation saying that the store received my order. I checked my bank statement to see if a pending payment had been placed. That’s how I knew it had accepted my card. Super weird. Maybe I’m just spoiled because all of the other food/service apps I use do these basic things. ### 1/5 — Unable to sign in *2025-05-11, version 2.0.9* Needs to hire a new developer. Even their app support don’t work. You can’t sign in after registering , so don’t make your order if you can’t sign in! ### 1/5 — Doesn’t work *2024-10-21, version 2.0.8* App doesn’t not load, does not recognize my store. Waste of time opening the app. ### 1/5 — Loyalty points error *2024-06-05, version 2.0.6* These guys never fix the loyalty points feature. It shows error when I try to use my points. Also it does not credit my purchases properly. ### 1/5 — Unable to Place Order In-App *2024-04-24, version 2.0.3* This is the third time I’ve written this same review. I’ve already emailed the app support before and they never responded. What’s the point of having an app to support your business if the payment process fails every single time. Got two cards saved, use the correct CVV, and yet they fail to process. ### 1/5 — Doesn’t work *2024-02-29, version 2.0.3* As everyone said, the app does nothing. They can scan in the store but it does nothing in the app. ### 1/5 — App does not open *2024-02-19, version 2.0.1* With the new update the app hasn’t opened at all. ### 1/5 — Does not work *2023-08-04, version 1.2.4* I’ve never been able to successfully complete a order on the app. Does not work, payment option does not work, everything else up until that point works OK. But their payment processing never works. ### 1/5 — App so lame *2023-06-28* Does not save card Error using my points What is the company doing to fix these simple issues? ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2024-02-27, version 2.0.3* 👍🏻 ### 4/5 — Online Menu for Premium Teas *2024-10-19, version 2.0.8* I love how they added the Flavors on the Art of Teas section, but it would be better if the Fruit Flavors can also be added to the Premium Teas. So when customers want a fruit flavor with premium teas, they can order it on the app as well, not only creamer and sweetener options. Please also add a note section where customers can add modifications to their drinks. ### 4/5 — Amazing Boba!!! *2022-12-17, version 1.2.0* My sister and I love going to Teapioca and we love using the app. The only thing that could make the app better is adding an option to tip the barista. ### 4/5 — Delivery *2022-11-15, version 1.2.0* Hello !! I just wanted to ask if you guys do delivery for this app like it shows in the picture? Thank you and have a good day !! ### 3/5 — Just started *2025-08-23, version 3.1.0* Just got the app but no way to add an order from an existing receipt. Looks like there is some open opportunity to make some upgrades for customer loyalty. ### 3/5 — Wont save *2024-04-16* I was really excited to find out that this place has an app but every time I check out for an order, it asks me if it would like to save the payment information and I always click yes but when I return to place another order, my information isn’t saved. Not a big deal, but it is an inconvenience. I just feel that if you’re going to ask me to save my information you should save it. ### 2/5 — Please support to stores gift cards *2026-07-17, version 3.1.4* Please support to stores gift cards!! ### 2/5 — Support to Delete stored credit cards *2025-04-05, version 2.0.9* Unable to edit or delete stored credit cards! ### 2/5 — Doesn’t save credit card info *2024-12-19, version 2.0.8* I always have to enter my credit cards details for every order even though i click on save and continue while payment ### 2/5 — Just the app is sus *2024-07-14, version 2.0.6* I LOVE that I can order ahead. But I have to manually put my card in every time because it won’t save it. AND I can’t delete my old card that it saved now that I have a new card. I LOVE TEAPIOCA SM BTW<3 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*