# Tech Coach

> 24/7 expert tech support, claims, device health, and digital security assistance. (iPhone/iPad app by Asurion Mobile Applications Inc.)

- Source: https://appshunter.io/ios/app/tech-coach/id1065341814 (this page in markdown: same URL + `.md`)
- Developer: [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130)
- Category: Utilities
- Price: Free
- Rating: 4.50/5 from 13,151 App Store ratings · 107 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.5 · 42 MB
- Languages: American English
- Released: 2016-09-08
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/tech-coach/id1065341814/reviews.md

## What is Tech Coach?

The Tech Coach app provides instant, round-the-clock access to experts ready to solve your tech issues. Plus, access claims management, device setup, benefits, and coverage details.

- Connect with Real Tech Coach Experts 24/7: Reach out to our team via call or chat within seconds. No more waiting in line for tech support!
- File Claims Hassle-Free: Quickly file claims with Asurion® right from the app.
- Monitor Device Health: Access device health diagnostics, battery checkups, setup assistance, and WiFi scans.
- Digital Security Guidance: Receive personalized, one-on-one digital security assistance, covering everything from safeguarding your credit card information to monitoring your online identity.
- Maximize Your Tech: Unlock the full potential of your devices with tips on trade-in value, location privacy, contact transfer, and more.
- Easily Access Coverage Info: Conveniently locate your plan information and learn about repair and replacement options.

Download the Tech Coach app today and enjoy expert tech assistance whenever you need it, all from the convenience of your device. 


Please note: This app uses Device Administrator permission. In order to provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.

## Key features

- 24/7 expert tech support via call or chat
- Hassle-free claims filing
- Device health monitoring and setup assistance
- Digital security guidance
- Tips to maximize device potential
- Access to coverage information

## What do users think of Tech Coach?

Overall sentiment: positive

**Pros**

- 👍 Helpful and patient tech support
- 🚀 Quick and efficient problem resolution
- 💡 Valuable asset for technical issues
- 👍 Friendly and knowledgeable staff
- 👍 Convenient 24/7 availability

**Cons**

- 🐛 Inconsistent service quality
- 🕰️ Long wait times for assistance
- 🔁 Repeated troubleshooting steps
- 🤖 Lack of personalized support
- 🤷‍♀️ Inability to escalate complex issues

**Commonly reported bugs**

- Disconnections during chat sessions
- Inability to access chat history
- Malfunctioning app features
- Incompatibility with certain devices

**Most requested features**

- Improved notification system
- Expanded support for non-Verizon devices
- Integration with other Verizon services
- Offline troubleshooting capabilities
- Callback option for long wait times

## Recent user reviews (10 of 107)

All indexed reviews: https://appshunter.io/ios/app/tech-coach/id1065341814/reviews.md

### 1/5 — help

*2026-04-13, version 10.1.16*

I am unable to log-in or anything at all please help

### 5/5 — Tech

*2026-03-02, version 10.1.9*

Self test opinion works better than any expectation

### 5/5 — AL was very helpful today trying to fing another coach I needed to speak with. He found her and got

*2026-02-04, version 10.1.8*

her message to me. He also assisted me previously about a new piece of equipment I needed.  Nancy Powell

### 5/5 — Small business owner

*2025-10-14, version 10.0.10*

The Assurion  tech Lyka is super!!!
She was very patient and kind to guide which help me fix my problem that I had over three months my phone would not accept calls or I couldn’t call out many times I missed a lot of important calls and I’m very grateful. I tried to call a few other times Verizon technician people and they said unplug the router never helped  fix problem for about 90 days the only way was to call or receive a call using many times FaceTime audioon my iPhone 11 Pro Max … Lyka tremendous did!!!
Lyka yay !!! 
Thank you kindly 
Steve D. Karapatakis

### 1/5 — Horrible and worthless

*2025-09-04, version 10.0.7*

I spent Two hours on and off hold while continually having my call dropped and having to start from scratch over and over and over again. You guys have the worst system. I hate Verizon tech coach  ! I am leaving Verizon all together based on these people.

### 1/5 — Unauthorized use took money out of my account without giving me knowledge or talking to me

*2025-08-05, version 10.0.3*

Add too expensive

### 5/5 — Connect Internet

*2025-08-01, version 10.0.3*

Ren, my customer service person was most helpful in getting my Internet connected give him a raise

### 5/5 — Jay (Tech)

*2025-04-30, version 9.2.30*

My Support tech person was 1000 points helpful to me very respectful, Jay is one in a million person so helpful and help me to understand what I was doing… He is so nice and trustworthy and understanding love working with him ,,, keep up the good work ♥️🙏🏽

### 5/5 — Tech coach

*2025-03-24, version 9.2.30*

Very satisfied

### 3/5 — Home tech issue

*2025-03-10, version 9.2.30*

So they have an option to call or chat for home tech but every time I try to chat about my claim, I am in the wrong department but I clearly chose the “Need help with your home tech?” chat option.

## Frequently asked questions about Tech Coach

### What does the Tech Coach app do?

The Tech Coach app provides instant, 24/7 access to tech experts who can help solve your technology issues. It also offers features for claims management, device setup, monitoring device health, and digital security guidance.

### How can I connect with a tech expert?

You can connect with a Tech Coach expert via call or chat within seconds, anytime, day or night. This allows for immediate assistance without long wait times.

### Is the Tech Coach app free to use?

The app is free to download and use, offering access to expert assistance and various tech management features. However, it does contain advertisements.

### What kind of technical assistance is available?

Assistance includes troubleshooting, device setup, monitoring device health (diagnostics, battery checks, WiFi scans), and personalized digital security guidance. You can also get tips on maximizing your device's potential and access coverage information.

### What permissions does the app require?

The app may use Device Administrator permission for remote support and screen-sharing capabilities, which requires your explicit permission and is disabled after the session. App usage analytics and device data are sent for service improvement.

## Version history (last 5 releases)

### 11.0.1 — 2026-08-25

UI Updates and security fixes

### 11.0.0 — 2026-07-23

Security updates

### 10.1.17 — 2026-04-16

Bug fixes and improvements

### 10.1.16 — 2026-04-02

Accessibility and security fixes.

### 10.1.9 — 2026-02-27

Bug fixes, security and product enhancements

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## More apps by Asurion Mobile Applications Inc

- [Asurion Events](https://appshunter.io/ios/app/asurion-events/id957979190)
- [Asurion Photos](https://appshunter.io/ios/app/asurion-photos/id1102912980)
- [TechTeam](https://appshunter.io/ios/app/techteam/id1207874507)
- [T 올케어플러스 분실파손보상센터](https://appshunter.io/ios/app/t/id1228159052)
- [TechSure](https://appshunter.io/ios/app/techsure/id1317070305)

All apps by Asurion Mobile Applications Inc: https://appshunter.io/developer/371405130

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*