# Tech Coach — user reviews > 107 indexed App Store user reviews of Tech Coach by Asurion Mobile Applications Inc, rated 4.50/5 from 13,151 ratings. - Source: https://appshunter.io/ios/app/tech-coach/id1065341814/reviews - App overview in markdown: https://appshunter.io/ios/app/tech-coach/id1065341814.md - Rating breakdown: 5★ 10,181 · 4★ 1,521 · 3★ 437 · 2★ 237 · 1★ 775 ## What do users think of Tech Coach? Overall sentiment: positive **Pros** - 👍 Helpful and patient tech support - 🚀 Quick and efficient problem resolution - 💡 Valuable asset for technical issues - 👍 Friendly and knowledgeable staff - 👍 Convenient 24/7 availability **Cons** - 🐛 Inconsistent service quality - 🕰️ Long wait times for assistance - 🔁 Repeated troubleshooting steps - 🤖 Lack of personalized support - 🤷‍♀️ Inability to escalate complex issues **Commonly reported bugs** - Disconnections during chat sessions - Inability to access chat history - Malfunctioning app features - Incompatibility with certain devices **Most requested features** - Improved notification system - Expanded support for non-Verizon devices - Integration with other Verizon services - Offline troubleshooting capabilities - Callback option for long wait times ## Newest reviews (12 of 107) ### 3/5 — Home tech issue *2025-03-10, version 9.2.30* So they have an option to call or chat for home tech but every time I try to chat about my claim, I am in the wrong department but I clearly chose the “Need help with your home tech?” chat option. ### 3/5 — Note *2024-08-14, version 9.2.11* For others, please use the phone number on this app it may be faster and more efficient ### 4/5 — O The Ooops X factor in website zoaoseTy a one e do we ordered *2023-10-30, version 9.1.8* See two isosskvr soapssexzry zap wait oz well remember j Andy u o Ortega saw I z ### 5/5 — Chanel was awesome *2023-04-29, version 8.1.1* Thanks Chanel for helping me with my issue. You’re a lifesaver. ### 5/5 — Juwon is as great! *2023-04-21, version 8.1.1* Juwon got me quick answers and gave me the exact information I needed! ### 4/5 — Emails *2023-03-24, version 8.1.1* So far the refreshing of my data worked ### 5/5 — Amazingly Helpful and quick! *2023-03-11, version 8.1.1* I was very happy that I could reach someone even late at night! This is extremely helpful. Thank you ### 2/5 — Disappointment. *2023-01-31, version 8.0.7* 2 people were more interested in selling me insurance. I finally hung up. Got help from the Verizon app. ### 5/5 — Lakeisha *2023-01-27, version 8.0.7* She was very polite and understood everything I told her. We re-search several different ways to correct the problem however, it’s something that tier 2 has to fix. So she gave me the phone number for tier 2. Did everything she could possibly do to fix the problem. Awesome lady give her a pay raise. ### 5/5 — Great service! *2023-01-26, version 8.0.7* Lawrence was very helpful in giving me guidance and advice. He helped me to find resolutions. ### 5/5 — LOVE THIS APP!!! *2023-01-18, version 8.0.7* If you are needing some technical support, help know that this app is where you need to be! Stephen “my personal tag“ was so patient and so awesome and solved my problem! Thanks again and I’ll definitely be keeping this app on my phone for any future use!!!!! ### 5/5 — AmazingTech Coach goes Above and Beyond!! *2023-01-04, version 8.0.7* My tech coach was able to help me with my issue plus help me go ahead and get my plane fouled and get my devices replaced instead of just repairing them and the chance of having issues again. Asurion Verizon make up my great dream team when it comes to my devices and my communications. ## Most critical reviews (10 lowest-rated) ### 1/5 — help *2026-04-13, version 10.1.16* I am unable to log-in or anything at all please help ### 1/5 — Horrible and worthless *2025-09-04, version 10.0.7* I spent Two hours on and off hold while continually having my call dropped and having to start from scratch over and over and over again. You guys have the worst system. I hate Verizon tech coach ! I am leaving Verizon all together based on these people. ### 1/5 — Unauthorized use took money out of my account without giving me knowledge or talking to me *2025-08-05, version 10.0.3* Add too expensive ### 1/5 — Having issues *2024-08-28, version 9.2.16* The Get Started button is not working. I can not access my account through Verizon One app for the last 2 months ### 1/5 — Unable to Check Verizon Home Device Claim Status *2024-07-31, version 9.2.11* When I have filed claims using the Verizon Tech Coach app for home devices, the claim submits perfect. However, when I attempt to check the status of the claim in the same app, I click on claims then Verizon Home Device. It asks for my phone number to verify the account, I receive the text, but then an endless loop of verification occurs and I never get to see my active claims. Asurion says call Verizon, Verizon says app is developed and controlled by Asurion, which the App Store also shows. Please fix this glitch. ### 1/5 — Horrible customer service *2024-04-05, version 9.1.19* Verizon has been hacked can’t place an order customer service is from India an now help whatsoever ### 1/5 — Fixed issue ourselves *2023-08-02, version 9.1.2* My husband went to Australia & had no service. I went to chat tech coach to try to fix the issue. The 1 tech coach wasn’t able to solve the problem & referred me to Tier 2 Support. My husband told me to wait for a few more days as he just got to Australia and might need some network fixing by itself. Couple of days past & still didn’t work. He was just glad he had wifi to communicate with me. Then I called Tier 2 support after that & the lady I spoke too was also not able to solve my husbands phone problems as well. She said that she did some working on her part & will need to take about a whole day to get the phones statistics & told me she will call again at 5pm same day. 7pm came & I still haven’t received any calls. So I contacted tech coach again. She also just tried going through what the 1st tech coach did to try to fix the issue. It still didn’t work. So I just did some researching myself & tried to activate a new eSIM on my husbands phone on my end. He’s connected to wifi & he said that he received that notification for a new eSIM to be set up. Clicked on yes and was able to establish a new eSIM. It fixed his issue on his service when I was the one that tried to issue him a new eSIM but the tech coach’s that tried to do that on their end were unsuccessful. He is in Australia with no phone service & had to walk a couple of miles just to connect to wifi. He needed his phone for work & personal reasons. He’s also in the military & can’t always hang around where wifi is. I cannot believe we fixed the issue by ourselves whereas the tech ‘coaches’ were suppose to know & we’re paying for this too & the $100/month international plan that my husband didn’t get to use for 3 weeks! ### 1/5 — Won’t load devices *2023-05-25, version 9.0.5* Missing my account’s devices ### 1/5 — No help *2022-12-22, version 8.0.7* They do not give you the attention. It takes them forever to answer your question they do not listen to what your telling them and repeat things you have already told them you have done ### 1/5 — Improper collection of Personal login info info *2022-11-15, version 8.0.7* Ufffff ## Most praised reviews (10 highest-rated) ### 5/5 — Tech *2026-03-02, version 10.1.9* Self test opinion works better than any expectation ### 5/5 — AL was very helpful today trying to fing another coach I needed to speak with. He found her and got *2026-02-04, version 10.1.8* her message to me. He also assisted me previously about a new piece of equipment I needed. Nancy Powell ### 5/5 — Small business owner *2025-10-14, version 10.0.10* The Assurion tech Lyka is super!!! She was very patient and kind to guide which help me fix my problem that I had over three months my phone would not accept calls or I couldn’t call out many times I missed a lot of important calls and I’m very grateful. I tried to call a few other times Verizon technician people and they said unplug the router never helped fix problem for about 90 days the only way was to call or receive a call using many times FaceTime audioon my iPhone 11 Pro Max … Lyka tremendous did!!! Lyka yay !!! Thank you kindly Steve D. Karapatakis ### 5/5 — Connect Internet *2025-08-01, version 10.0.3* Ren, my customer service person was most helpful in getting my Internet connected give him a raise ### 5/5 — Jay (Tech) *2025-04-30, version 9.2.30* My Support tech person was 1000 points helpful to me very respectful, Jay is one in a million person so helpful and help me to understand what I was doing… He is so nice and trustworthy and understanding love working with him ,,, keep up the good work ♥️🙏🏽 ### 5/5 — Tech coach *2025-03-24, version 9.2.30* Very satisfied ### 5/5 — 💕💕 *2024-08-21, version 9.2.11* Love it here ### 5/5 — 6S *2024-01-31, version 9.1.14* Great help ### 5/5 — Great service *2023-12-18, version 9.1.12* L ### 5/5 — Phone problems *2023-05-12, version 8.1.1* Today I contacted tech coach regarding an issue with my phone! I was assisted by “Mary” who thoroughly checked my issue and assisted me in resetting my network. Although we couldn’t get to the bottom of my problem, she sent in a request for Tier 2 help! She explained everything in full and I thanked her for her support. Very easy to use this service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*