# Tech360 Champs > Comcast Field Technician tool for customer issue resolution and service management. (iPhone/iPad app by Comcast Cable Communications Management, LLC.) - Source: https://appshunter.io/ios/app/tech360-champs/id6477199768 (this page in markdown: same URL + `.md`) - Developer: [Comcast Cable Communications Management, LLC](https://appshunter.io/developer/374309362) - Category: Productivity - Price: Free - Rating: 5.00/5 from 1 App Store ratings - Age rating: 4+ - Requires: iOS 18.0 · 185 MB - Languages: English - Released: 2024-02-08 - Data updated: 2026-08-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/tech360-champs/id6477199768/reviews.md ## What is Tech360 Champs? Tech360 is a mobile app designed to support Comcast Field Technicians in effectively addressing and resolving issues for cable and internet customers. Equipped with a diverse range of functionalities, it simplifies the process of identifying and resolving customer concerns. Noteworthy features include access to directions, technical data research, seamless equipment swapping, service activation, and a comprehensive system health measurement tool. Tech360 serves as a comprehensive solution, providing technicians with essential technical information and step-by-step instructions to assist Comcast customers efficiently. By consolidating these features into a single app, it eliminates the need for technicians to manage multiple applications or undergo repeated logins. Our commitment to excellence is evident through regular updates, ensuring that the Tech360 app evolves continuously to meet the evolving needs of both Comcast technicians and customers, delivering an optimal user experience. ## Key features - Customer issue resolution - Technical data research - Equipment swapping - Service activation - System health measurement - Step-by-step instructions ## Frequently asked questions about Tech360 Champs ### What is Tech360 Champs used for? Tech360 Champs is a mobile application designed to help Comcast Field Technicians efficiently address and resolve issues for cable and internet customers. It consolidates various tools needed for troubleshooting and service management. ### What are the key features of Tech360 Champs? Key features include access to directions, technical data research, equipment swapping, service activation, and a system health measurement tool. It aims to simplify the process of identifying and resolving customer concerns. ### Is Tech360 Champs available on multiple platforms? The provided data does not specify platform availability beyond it being a mobile app. Further details on iOS or Android compatibility would be needed. ### How often is Tech360 Champs updated? The app is regularly updated to evolve and meet the changing needs of technicians and customers. The latest version is 251.7.0, last updated on 2026-05-18, indicating a commitment to ongoing development. ### What is the user rating for Tech360 Champs? Tech360 Champs has a perfect rating of 5.0 stars based on 1 review, suggesting a highly positive user experience among its current users. ### Does Tech360 Champs require multiple logins? No, Tech360 Champs is designed to consolidate essential features into a single app, eliminating the need for technicians to manage multiple applications or undergo repeated logins. ### What is the age rating for Tech360 Champs? Tech360 Champs has an age rating of 4+, making it suitable for a wide range of users. ### Is Tech360 Champs free to use? Yes, Tech360 Champs is available for free, with no in-app purchases or advertisements mentioned in the provided data. ## Version history (last 5 releases) ### 257.3.0 — 2026-08-11 Enhancements: Xfinity Mobile Ambassador Share Link | Unified Lead Management The Xfinity Mobile Ambassador Share Link flow now provides a smoother handoff for interested Residential customers. Customers can request follow-up from a sales representative, helping teams capture and support potential Xfinity Mobile leads more effectively. Unified Contextual Menu Design Updated the contextual menu experience across the app by extending the drawer-based design previously introduced in Device Details. This creates a consistent look and feel across all contextual menus while improving usability through clearer organization, including grouped and alphabetized options. Defects: Drop Path Footage: The issue that caused the Drop Path measurement to be partially or fully unreadable in the OneDrop bury flow has been resolved. Inventory Notification: The issue causing the red notification indicator to appear on the Tasking icon instead of the Inventory icon has been resolved. Thank you, Norm Welch, for the report! Landscape Mode for iPad: The issue preventing iPad from rotating to landscape mode in Champs has been resolved. Thank you, Chad Smith, for the report! Job Status Icon: The issue causing the Status icon to appear off-center has been resolved. Thank you, Terry Shelton, for the report! Language Translator Keyboard: The issue preventing “Open Settings” from working when selecting “Add New Keyboard” in the Language Translator has been resolved. Device Location Error: The issue causing an Unknown Service Exception error has been resolved. ### 254.8.0 — 2026-06-29 Enhancements: • Scan and Go: Multiple Equipment Returns Scan and Go feature has been enhanced to allow technicians to return multiple pieces of new, unused CPE equipment to the pick wall through the inventory return workflow. By selecting the Return to Pick Wall option, scanning the site ID QR code, and following the on-screen prompts, technicians can now complete returns more efficiently within the app. • Xfinity Mobile and Comcast Business Mobile Salesforce Integration Tech360 has been enhanced to send Xfinity Mobile and Comcast Business Mobile XM Up Sale lead submissions directly to Salesforce, enabling a faster handoff to sales for follow-up. This streamlines the lead submission process for users while helping sales teams respond more quickly to lead opportunities. • iOS 26 UI Enhancements Tech360 has been updated to align with the latest iOS 26 UI standards across key tabs, icons, contextual menus, forms, documents, refresh workflows, package details, and validation screens. Defects: • Security Incident Message: The Report a Security Incident messaging has been updated to align with the production build. • XB10 Inventory Issue: The issue preventing a specific XB10 model from being correctly added to an account has been resolved. • Time Entry Incorrect Time Zone: The issue causing submitted work hours in Tech360 to use the wrong time zone has been resolved. Thank you Mathew Hiskey for the report! Connected Device Gateway Speed Test Failure: The issue preventing the Gateway Speed Test feature from loading in the Connected Devices tab has been resolved. ### 251.7.0 — 2026-05-18 Beta Champs Version – 251.7.0 Enhancements: Prepare My Visit Summary Prepare My Visit GenAI-generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey specifically within the Job Details and Device & Network Status sections. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! CB: MSO SSO GUI Access To provide quicker access to supported Comcast Business gateways, Single Sign-On (SSO) has been implemented for MSO GUI access, streamlining the user experience by removing the Copy Password step. When a user taps “Access MSO GUI,” the app now navigates directly to the MSO GUI. Users are automatically authenticated through SSO and are no longer required to manually enter or copy a username and password, resulting in faster and more seamless access to the MSO GUI. Defects: Job Completion Performance: A delay causing performance issues when closing a job and returning to the Carousel Card screen was identified and resolved. Missing Job Details: An issue that occasionally prevented member information from displaying was identified and resolved. XM Upsell Display: An issue impacting how the keyboard is displayed on iPad within the XM Upsell flow has been resolved. Alphanumeric RTM: The issue impacting RTM submissions for Alphanumeric TechID’s was resolved. ### 248.8.0 — 2026-04-06 Beta Champs Version – 248.8.0 Enhancements: Accessibility Badge This enhancement adds an Accessibility Badge in Tech360, giving technicians a clear, easy-to-spot indicator that a customer may need additional accessibility support. This enhancement also includes a tooltip icon that offers additional context and provides a link to an article with more information. Prepare My Visit Summary Prepare My Visit GenAI‑generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! EPON COAM Device Handling For EPON (Ethernet Passive Optical Network) install work orders that include a COAM (Customer Owned and Managed) device, the COAM device will be hidden from the list of installable devices and display a notification indicating that COAM equipment is present. This ensures awareness of customer-owned equipment and prevents COAM devices from being added or installed as provider-owned equipment. Xfinity Home Touchscreen Hard Stop Logic Tech360 will be enhanced to display a message and enforce a hard stop when an attempt is made to install a refurbished XH Touchscreen on a new install. Additionally, the existing soft stop for swaps will be enhanced to display a warning message recommending installation of a refurbished device whenever possible. ### 245.7.0 — 2026-02-24 S245 Lunch Defect fixes - Latest ## More apps by Comcast Cable Communications Management, LLC - [Xfinity WiFi Hotspots](https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634) - [Comcast Business](https://appshunter.io/ios/app/comcast-business/id668736626) - [ActiveCore℠](https://appshunter.io/ios/app/activecore/id1225215762) - [Leader Connect](https://appshunter.io/ios/app/leader-connect/id1498855110) - [Xumo TV](https://appshunter.io/ios/app/xumo-tv/id1575377158) - [Comcast Business SecurityEdge](https://appshunter.io/ios/app/comcast-business-securityedge/id1596804784) All apps by Comcast Cable Communications Management, LLC: https://appshunter.io/developer/374309362 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*