# Tech360-Prod > Mobile utility app for cable and internet technicians to resolve customer issues. (iPhone/iPad app by Comcast Cable Communications Management, LLC.) - Source: https://appshunter.io/ios/app/tech360-prod/id6450462322 (this page in markdown: same URL + `.md`) - Developer: [Comcast Cable Communications Management, LLC](https://appshunter.io/developer/374309362) - Category: Utilities - Price: Free - Rating: 1.76/5 from 169 App Store ratings - Age rating: 4+ - Requires: iOS 18.0 · 185 MB - Languages: English - Released: 2023-06-29 - Data updated: 2026-08-22 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/tech360-prod/id6450462322/reviews.md ## What is Tech360? Tech360 is a mobile application specifically designed for technicians, created by technicians, with the aim of resolving issues experienced by our cable and internet customers. It offers a wide range of functionalities that assist in identifying and resolving customer issues. Some of the features include access to directions, the ability to research technical data, equipment swapping, service activation, and system health measurement. Tech360 serves as a comprehensive tool that provides technicians with the necessary technical information and instructions to assist Comcast customers. By integrating various features into a single app, it eliminates the need for technicians to constantly switch between multiple apps or log in multiple times. We strive to continuously improve the Tech360 app, with updates being released almost daily, ensuring that it better serves the needs of Comcast technicians and customers. ## Key features - Customer issue resolution - Technical data research - Equipment swapping - Service activation - System health measurement - Integrated directions ## Frequently asked questions about Tech360 ### What is Tech360-Prod used for? Tech360-Prod is a mobile application designed to help cable and internet technicians identify and resolve customer issues. It provides tools for research, equipment management, and service activation. ### Is Tech360-Prod free to use? Yes, Tech360-Prod is available for free download and use, as indicated by its 'Free' price point. ### Who developed Tech360-Prod? Tech360-Prod was developed by Comcast Cable Communications Management, LLC, and is specifically aimed at assisting Comcast technicians. ### How often is Tech360-Prod updated? The app is updated very frequently, with updates being released almost daily, to continuously improve its functionality for technicians. ### What devices is Tech360-Prod compatible with? While specific device compatibility is not detailed, it is a mobile application, suggesting it is designed for smartphones and tablets. ### What is the age rating for Tech360-Prod? Tech360-Prod has an age rating of 4+, making it suitable for a wide range of users. ### What are the main benefits of using Tech360-Prod? The app consolidates multiple functions into a single platform, eliminating the need for technicians to switch between various apps or log in multiple times, thus streamlining their workflow. ### What is the user sentiment for Tech360-Prod? Based on 154 ratings, Tech360-Prod has an average rating of 1.8 stars, suggesting a generally negative user sentiment. ## Version history (last 5 releases) ### 257.3.1 — 2026-08-17 Enhancements: Xfinity Mobile Ambassador Share Link | Unified Lead Management The Xfinity Mobile Ambassador Share Link flow now provides a smoother handoff for interested Residential customers. Customers can request follow-up from a sales representative, helping teams capture and support potential Xfinity Mobile leads more effectively. Unified Contextual Menu Design Updated the contextual menu experience across the app by extending the drawer-based design previously introduced in Device Details. This creates a consistent look and feel across all contextual menus while improving usability through clearer organization, including grouped and alphabetized options. Defects: Drop Path Footage: The issue that caused the Drop Path measurement to be partially or fully unreadable in the OneDrop bury flow has been resolved. Inventory Notification: The issue causing the red notification indicator to appear on the Tasking icon instead of the Inventory icon has been resolved. Thank you, Norm Welch, for the report! Landscape Mode for iPad: The issue preventing iPad from rotating to landscape mode in Champs has been resolved. Thank you, Chad Smith, for the report! Job Status Icon: The issue causing the Status icon to appear off-center has been resolved. Thank you, Terry Shelton, for the report! Language Translator Keyboard: The issue preventing “Open Settings” from working when selecting “Add New Keyboard” in the Language Translator has been resolved. Device Location Error: The issue causing an Unknown Service Exception error has been resolved. ### 254.11.1 — 2026-07-06 Enhancements: • Scan and Go: Multiple Equipment Returns Scan and Go feature has been enhanced to allow technicians to return multiple pieces of new, unused CPE equipment to the pick wall through the inventory return workflow. By selecting the Return to Pick Wall option, scanning the site ID QR code, and following the on-screen prompts, technicians can now complete returns more efficiently within the app. • Xfinity Mobile and Comcast Business Mobile Salesforce Integration Tech360 has been enhanced to send Xfinity Mobile and Comcast Business Mobile XM Up Sale lead submissions directly to Salesforce, enabling a faster handoff to sales for follow-up. This streamlines the lead submission process for users while helping sales teams respond more quickly to lead opportunities. • iOS 26 UI Enhancements Tech360 has been updated to align with the latest iOS 26 UI standards across key tabs, icons, contextual menus, forms, documents, refresh workflows, package details, and validation screens. Defects: • Security Incident Message: The Report a Security Incident messaging has been updated to align with the production build. • XB10 Inventory Issue: The issue preventing a specific XB10 model from being correctly added to an account has been resolved. • Time Entry Incorrect Time Zone: The issue causing submitted work hours in Tech360 to use the wrong time zone has been resolved. Thank you Mathew Hiskey for the report! Connected Device Gateway Speed Test Failure: The issue preventing the Gateway Speed Test feature from loading in the Connected Devices tab has been resolved. ### 251.8.1 — 2026-05-26 Prod – 251.8.1 Enhancements: Prepare My Visit Summary Prepare My Visit GenAI-generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey specifically within the Job Details and Device & Network Status sections. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! Xfinity Home Touchscreen Add/Swap Logic Enhanced messaging has been implemented to support proper inventory handling and legal compliance when dealing with Xfinity Home Touchscreens. When adding a touchscreen during a new installation, users are prompted to select a new touchscreen if a refurbished option is chosen. Additionally, during defective touchscreen swaps, selecting a new touchscreen triggers a modal instructing the user to use a refurbished touchscreen. CB: MSO SSO GUI Access To provide quicker access to MSO GUI on supported Comcast Business gateways, Single Sign-On (SSO) has been implemented for MSO GUI access, streamlining the user experience by removing the Copy Password step. When a user taps “Access MSO GUI,” the app now navigates directly to the MSO GUI. Users are automatically authenticated through SSO and are no longer required to manually enter or copy a username and password, resulting in faster and more seamless access to the MSO GUI. Defects: Job Completion Performance: A delay causing performance issues when closing a job and returning to the Carousel Card screen was identified and resolved. Missing Job Details: An issue that occasionally prevented member information from displaying was identified and resolved. XM Upsell Display: An issue impacting how the keyboard is displayed on iPad within the XM Upsell flow has been resolved. Alphanumeric RTM: The issue impacting RTM submissions for Alphanumeric TechID’s has been resolved. ### 248.8.1 — 2026-04-13 Enhancements: Accessibility Badge This enhancement adds an Accessibility Badge in Tech360, giving users a clear, easy-to-spot indicator that a customer may need additional accessibility support. This enhancement also includes a tooltip icon that offers additional context and provides a link to an article with more information. Prepare My Visit Summary Prepare My Visit GenAI‑generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! CB: WiFi Extenders Activation Released on 3/25 This enhancement enables users to activate WiFi Extender(s) directly in Tech360 at a customer’s request during a Business Internet installation. One extender at a time: WiFi Extenders must be activated one at a time. Activation option always visible: The “Activate WiFi Extender” option will always be visible, regardless of whether the WiFi Extender is already active. Notifications: Notifications are displayed throughout the activation process. Precondition validation Gateway readiness is automatically validated prior to activation. Any unmet preconditions are displayed. Users are not responsible for troubleshooting these preconditions. Instruct the customer to call CARE for activation assistance. Activation Attempts Only two consecutive retry attempts are allowed per WiFi Extender if activation fails. Successful activation A confirmation notification is displayed in Tech360 when activation completes successfully. There is no persistent device-level indicator showing that the WiFi Extender is active after activation. CB: WiFi Extender - Association in Activated Devices This update improves accuracy in Activated Devices by removing the WiFi Extender label and drawer from under the gateway after activation, reducing confusion and ensuring the customer’s network setup is accurately represented. CB: Security Edge Preferred Activation Released on 3/17 Enable users to manually activate Security Edge Preferred or Security Edge Preferred Gig in Tech360, Must be a CSG job. Customer must have a Security Edge Preferred or Security Edge Preferred Gig. The Premise Health Test (PHT) must be completed. User Interface 1-box CBR2: Security Edge Preferred section is displayed in Device Details. 2-box XD4: Security Edge Preferred section is displayed in Device Details. CBR2: Security Edge or Security Edge Preferred section is not displayed in Device Details. Defects: BVT for FDX and All IP Job Types: Users should no longer receive Bond Block and Filter NOT Connected failure state when performing bonding validation on FDX and All IP job types. Tax Credit Placeholder: The converter credit and tax placeholders should no longer be displayed under the Devices to Install section. ### 245.13.1 — 2026-03-03 Prod Version – 245.13.1 Enhancements: BEAD ONU Task Recommendation and Compliance Messaging To align with Broadband Equity, Access and Deployment (BEAD) ONU installation standards, enhanced logic and messaging have been implemented to ensure compliant ONU usage at eligible locations. When the user selects “Go En Route,” a BEAD compliance message notifies the user of BEAD requirements at the location. The Task Recommendation section will include a “Learn more” link, providing additional details on BEAD requirements and compliant installation guidelines. If a non‑BEAD ONU is selected at a BEAD‑eligible location, the user will be presented with a hard‑stop notification stating: “This account requires a BEAD Optical Network Unit so please select one from your inventory.” Progress is blocked until a BEAD ONU is selected. In the Activated Devices section, if the job is a swap at a BEAD‑compliant location, a compliance banner reinforces that a BEAD‑compliant ONU must be used. The Device Detail expanded view also displays a BEAD compliance banner, mirroring the messaging shown in Activated Devices. If the user attempts to complete a job using a non‑BEAD ONU at a BEAD‑eligible location, a hard stop message will be displayed, requiring selection of a compliant BEAD ONU before the workflow can continue. On Hold/Cancel Job Email When a job is placed On Hold or Canceled in Tech360, leaders will now receive an email that provides additional context explaining the reason for the job status change. XB7 Equipment Requirements for 300Mbps The smart inventory filter and the Devices to Install section will include additional logic to better support device compliance by ensuring that customers on the 300 Mbps speed tier receive an XB7 device. ## More apps by Comcast Cable Communications Management, LLC - [Xfinity WiFi Hotspots](https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634) - [Comcast Business](https://appshunter.io/ios/app/comcast-business/id668736626) - [ActiveCore℠](https://appshunter.io/ios/app/activecore/id1225215762) - [Leader Connect](https://appshunter.io/ios/app/leader-connect/id1498855110) - [Xumo TV](https://appshunter.io/ios/app/xumo-tv/id1575377158) - [Comcast Business SecurityEdge](https://appshunter.io/ios/app/comcast-business-securityedge/id1596804784) All apps by Comcast Cable Communications Management, LLC: https://appshunter.io/developer/374309362 ## Related topics [std1 tech](https://appshunter.io/ios/topics/std1-tech) · [n1co tech](https://appshunter.io/ios/topics/n1co-tech) · [wero tech](https://appshunter.io/ios/topics/wero-tech) · [cable install](https://appshunter.io/ios/topics/cable-install) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*