# TechPro

> Mobile app for technicians to manage service tickets and customer accounts. (iPhone/iPad app by Micro Key Solutions.)

- Source: https://appshunter.io/ios/app/techpro/id794032264 (this page in markdown: same URL + `.md`)
- Developer: [Micro Key Solutions](https://appshunter.io/developer/529594515)
- Category: Business, Productivity
- Price: Free
- Rating: 3.40/5 from 5 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 6.0 · 16 MB
- Languages: American English, German (Germany)
- Released: 2014-02-14
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/techpro/id794032264/reviews.md

## What is TechPro?

Empower your technicians to service accounts on the go!
 
Micro Key Solutions’ Tech Pro app allows alarm technicians and installers to receive and manage their service tickets from their smartphone.  This application will reduce drive time and labor hours, while greatly increasing the overall efficiency of your service department.
 
Tech Pro Features:
 
·         Place accounts on/off test – Free up your Central Station operators
·         Live Inventory Tracking - manage truck and main warehouse inventory from the field
·         Customer signature capture – allow customers to sign off on completed service tickets
·         Zone Testing – View and edit zone lists
·         Payment Processing – Allow technicians to process payments for completed tickets in the field
·         Service History – view complete service history and alarm history of accounts
·         Increase Productivity – Reduce drive time and labor hours and increase billable hours
·         Customizable Branding - Choose color scheme to match your company
·         Contact Management – view and edit customer contact information

## Key features

- Manage service tickets on the go
- Customer signature capture
- Process payments in the field
- Live inventory tracking
- View service and alarm history
- Customizable branding

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/techpro/id794032264/reviews.md

### 5/5 — Excellent APP

*2023-10-02, version 3.0.1*

This app allows the live update of the database so that my tech’s do not have to call in or wait for the work order on paper for the information.  They can take the Payment and send a detailed email to the customer with all the information.

### 4/5 — Major Money/Time Saver

*2016-10-15, version 3.0.1*

It was tough moving away completely from paper after doing it all these years. After getting adjusted, our company can truly see the time and money saved from moving to this digital platform. Minimizing data entry and paperwork, converting our stockroom into the same platform, giving all techs their schedules on the go, and much more... my only complaint is the timeout protocol. You have to stay active or you are required to force close the app and start all over. It would be nice if the timeout protocol was set to 8 hours or heck, even 2 hours. We cannot complete a service call without having to close the app and reboot everything. This one change would make a huge difference for us.
Also, keep updating the app so people at least think you are trying to work on improvements...
Again, this is an incredible overall service platform.

### 1/5 — Please fix bugs

*2015-08-20, version 2.0.2*

This is the most glitchy app I've ever used. Locks up and takes FOREVER to switch from screen to screen, also can't it all be done on one screen????!!!!

### 5/5 — Amazing!

*2015-01-30, version 2.0.1*

I need this.

### 2/5 — Still not there

*2014-07-17, version 1.1.2*

Alarm history takes forever to load and still cannot access and edit the zone descriptions. Techs are still using web tech instead

### 1/5 — Terrible

*2014-05-13*

What a huge disappointment!

### 1/5 — Needs some work.

*2014-04-04, version 1.0.3*

Would like to see different layout options, or a revised app. Currently app is only useful if your company completely uses the scheduling features in MKMS. From our experience we would prefer to have an app to be able to list all open workers and what tech they assigned to. This is more beneficial so the technician is responsible and held accountable for scheduling and working other work orders into their spare time. This is more beneficial since secretary's don't always know how much time to a lot for certain service calls since they are not technically savy. This is also labor saving so the tech can work other calls into their spare time when in a certain area. Currently this app doesn't fit most needs unless you have a dedicated person responsible for nothing but scheduling, and this is not cost effective.

## Frequently asked questions about TechPro

### What is TechPro?

TechPro is a mobile application designed for alarm technicians and installers to receive and manage service tickets directly from their smartphones, aiming to improve efficiency and reduce operational costs.

### What devices does TechPro support?

TechPro is available for iPhone and iPad devices.

### How does TechPro help increase productivity?

TechPro helps increase productivity by reducing drive time and labor hours, allowing technicians to process payments and manage inventory in the field, ultimately increasing billable hours.

### Can customers sign off on service tickets with TechPro?

Yes, TechPro includes a customer signature capture feature, allowing customers to sign off on completed service tickets directly on the technician's device.

### Does TechPro have ads?

No, TechPro does not contain advertisements.

### What is the age rating for TechPro?

TechPro has an age rating of 4+, making it suitable for a wide range of users.

### How often is TechPro updated?

The latest version of TechPro was released on January 27, 2016, indicating it has not been updated recently.

### What are the key business features of TechPro?

Key business features include placing accounts on/off test, live inventory tracking, customer signature capture, zone testing, payment processing, and viewing service history.

## Version history (last 5 releases)

### 3.0.1 — 2016-01-27

This app has been updated by Apple to display the Apple Watch app icon.

Re-themed color to match other Microkey products.  Enlarged touch area for menu access.

### 2.0.5 — 2016-01-08

Changes to Zone information and data retrieval

### 2.0.4 — 2015-09-09

Increased timeouts for server connections.

### 2.0.2 — 2015-02-05

General bug fixes

### 2.0.1 — 2015-01-10

Bug fixes for Inventory Management.

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## More apps by Micro Key Solutions

- [MKSales](https://appshunter.io/ios/app/mksales/id1000623668)
- [TechPro2](https://appshunter.io/ios/app/techpro2/id1459390864)
- [MobileVO2](https://appshunter.io/ios/app/mobilevo2/id1463190900)

All apps by Micro Key Solutions: https://appshunter.io/developer/529594515

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*