# Teen Counseling — user reviews > 275 indexed App Store user reviews of Teen Counseling by BetterHelp, rated 4.70/5 from 4,416 ratings. - Source: https://appshunter.io/ios/app/teen-counseling/id1206966896/reviews - App overview in markdown: https://appshunter.io/ios/app/teen-counseling/id1206966896.md - Rating breakdown: 5★ 3,689 · 4★ 458 · 3★ 59 · 2★ 26 · 1★ 184 ## What do users think of Teen Counseling? Overall sentiment: mixed **Pros** - 👍 Convenient online therapy - 🤗 Caring and helpful therapists - 💬 Easy communication with therapists - 🕰️ Flexible scheduling - 🏠 Comfortable from home **Cons** - 💰 Expensive pricing - 🔒 Requires parental consent - ⏰ Long wait times for appointments - 🔌 Unreliable app performance **Commonly reported bugs** - Frequent app crashes and glitches - Issues with scheduling and rescheduling appointments **Most requested features** - More affordable pricing options - Ability to choose therapist without parental consent - Improved app stability and reliability - Expanded therapist availability ## Newest reviews (10 of 275) ### 5/5 — Help Them and Help You *2026-01-06, version 21.7.1* Love this!!! So easy and convenient. Love the therapist we were matched with. ### 5/5 — This app makes me feel good *2025-12-16, version 21.5.0* The people in this app can help you with lots of anxiety,depression,and more ### 5/5 — Flexibility and Access *2025-11-29, version 21.4.0* There are so many different therapists available and they are SO flexible with their schedules. They really want to help and they really want to meet your teen where they are. If you have a teen who is reluctant to try talk therapy, I cannot say enough about this platform. It is private. It is always available. It can make all the difference. ### 5/5 — Helps *2025-11-15, version 21.2.0* I’ve only had to sessions so far both both of them really helped ### 5/5 — Review *2025-10-13, version 21.1.1* Therapist Kyleigh Moldovan is THE BEST fit for our family. We had a plan for success within weeks. She’s helping our family as well as our teen. Her connection and experience with our teen has been so successful. He enjoys the zoom / video platform for privacy but then he receives a high quality and experienced therapist. This has been a winner and a game charger for our teen plus three. ### 5/5 — Highly Recommend *2025-07-29, version 20.2.2* I am so happy I found teen counseling for my daughters. Talking with their therapists weekly helps them get through high school so much easier. Highly recommend! ### 5/5 — Very Nice App *2025-07-19, version 20.2.2* This app is very helpful for people who really have availability to go in for a therapy appointment for to find it easier to do it online but overall, this app is very self-explanatory and I love all the questions actually but I do wish there was a therapy platform, and unless you could say what you truly felt without worrying about them telling them that because that defeats the whole purpose. ### 5/5 — Lovelies *2025-06-04* Lovely ### 1/5 — This company needs to do better *2025-05-24, version 20.2.2* I cancelled my subscription and still got charged for the month even though the therapist was unavailable trying to get a refund has been more than frustrating I would not recommend starting services with this company easy to sign up a nightmare to cancel ### 5/5 — Great options, availability, and accessibility for teens and families *2025-04-26, version 20.2.2* Our Therpist John C was awesome to work with. He was open and honest and responsive, and ask questions that were relevant and made my son engage. My son felt comfortable speaking with John and even commented afterwards how he did not feel judged or like he was going to say the wrong thing or as if John was over assessing anything, like his previous experiences with some female therapists he’s felt with in the past. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage Service! DO NOT USE! *2026-08-04, version 23.0.0* This cannot be categorized as a service, but a Ponzi scheme. My children are battling with mental health issues, and we immediately came to BetterHelp as the premier option. After filling out the applicable information we were forwarded to TeenCounseling.com and we created an account for our children. First, they do not allow multiple children to be in one account. Instead, you are expected to create multiple email accounts (for both parents and children). When I registered my son, I was billed at a weekly rate of $65. After creating a separate account for my daughter, I was billed at a monthly rate of $360. To add insult to injury, they stated that it was due to me changing my zip code….really?! My son was the first to convey his thoughts to the “licensed professional”. After writing a sonnet of mental chaos, this therapist responded with, “ok.” I confronted both BetterHelp and TeenCounseling about this and they do not have a phone option, only email. Tell me, how can you effectively engage with desperate parents with an inbox? Unless your aim is to garner profits, you cannot! Despite days of waiting and trying to connect our five accounts (three adult and two teen), we could not connect our children for treatment. ### 1/5 — Very poor service *2025-12-06* The first session was postponed even though the full monthly amount was taken, £240. And then when we finally had a session, there was no information on how my son would connect (no join meeting button) meaning he had to use my phone. Then, the therapist couldn’t hear or see us and then stopped responding and ended the video call about 15 minutes after the scheduled start even though we kept trying! We all experienced connection issues during Covid so the expectation is to keep trying for the entire session. Prior to all of this, there was a total lack of communication from the therapist. I do not recommend this service. We are from the U.K., so not sure if that makes a difference as many poor reviews appear to be from U.K. people. Update- After a request of change of therapist (as communication was non existent), the new therapist’s availability is 2am, 3am and 2pm U.K. time. None of these are suitable. This company is clearly NOT suitable for children outside of America, however, this is NOT stated. ### 1/5 — Worst service ever. Don’t waste your money. *2025-11-21* I tried this app to get counseling for my teen, and although we paid for the month we only ever managed to get one session in with the therapist. She either always never replied to questions, asked to reschedule, just reschedule without even asking, and the last session we tried to do she completely ghosted us without explanation. My complaint to customer service also went unanswered! This app is ridiculous and a waste of time and money. ### 1/5 — Therapists Are Unprofessional *2025-11-02, version 21.1.1* The therapist that I was supposed to meet with canceled on me, their patient, less than an hour before the first meeting. They wasted one of the days where I don’t work or have school. Which I only get maybe once every two weeks. Showing an obvious lack of respect for me and my time. ### 1/5 — Terrible. *2025-10-19, version 21.1.1* THIS APP IS TERRIBLE MY COUNSELLOR WAS A SNITCH AND I THINK HE WAS A LIAR ABOUT HIS EXPERIENCE. IT MADE ME FEEL WORSE CHANGE YOUR THERAPIST IF YOU HRT A GUY NAMED DAVID. DAVID IS TERRIBLE AND HES ANNOYING ### 1/5 — Rip off *2025-08-01, version 21.0.0* I’ve already voiced my concerns over being charged weekly when the counselors don’t have availability for 3 weeks. Support let me know that I should have read the fine print before purchasing and extended my membership for 10 days to “help allow for time to connect with a therapist”. If you enjoy meeting with a different counselor every week and never get beyond an initial interaction, this is the app for you. Not exactly conducive to teens who take a while to warm up. 0/10 do not recommend. ### 1/5 — Customer service is terrible *2025-07-08, version 20.2.2* The therapists have all been lovely. However I’ve sent multiple emails to customer support asking about billing and user profiles and have not received any response. This is over a month period and multiple emails. The service on that side is awful. ### 1/5 — Whole app not good for teens *2025-06-30* First of all this is for teenagers so it is mostly people who do not want to tell their parents about it. Also the price is extremely outrageous and the fact that you have to pay should not be allowed, like why would you ask teenagers to pay to stay alive and be better. I downloaded this app to ask help about my awful relationship with my parents and you ask me to tell them to sign and pay for me to talk about them?! Honestly do way better cause you failed to help most of the teens that wanted help from this app. ### 1/5 — Bad Experience *2025-06-26, version 20.2.2* Never sent an email to activate account. Tried multiple times. Thanks for nothing. ### 1/5 — Love it here 🩷 *2025-05-27, version 20.2.2* I mean i understand why you guys need to have a sign from a parent or guardian but then to still have you pay? I don’t even think my mom could hardly afford food and now when I want to end my life and need someone to talk to it cost money, I have no one to go to and I’m so confused and I don’t know who or where to go. I’m really tired of trying to find solutions to try to fix my problems so thanks and uhm maybe you’ll get to see me in the news one day 🫶🏿 ## Most praised reviews (10 highest-rated) ### 5/5 — Highly recommend *2026-08-06, version 23.0.0* This platform has been great for my teen! It’s easy to use and even those that didn’t match well with my teen were excellent therapists, just not the right match. Definitely recommend! ### 5/5 — Highly recommend! *2026-07-09, version 22.0.0* This platform has been so easy to use but at the same time very secure! There are what seem to be hundreds of therapists to choose from after reviewing their profiles and credentials. Very happy so far! ### 5/5 — Great first appointment *2026-06-11* Our 15 year old teen daughter was struggling with intrusive thoughts after seeing video clips of a scary movie and then would see other Tik Toks and Reels regarding this movie in which her thoughts increased in the matter of just a few days. Despite encouragement and support from her family, we determined she needed additional help from an outside source through counseling. Trying to find an in person counselor is what I prefer; but to find an available therapist or to wait 2 weeks was too long. I remembered the commercials about BetterHelp and started that online process which was simple to begin. In less than 24 hours a counselor was matched with us based on our inquiry and we had a virtual appt scheduled the next day. The first meeting with our counselor was great and my daughter immediately was able to share her thoughts with a caring counselor who also provided 2 coping techniques within the first session with plans for a follow up meeting. I could see immediate hope in our daughter’s eyes. Looking forward to our future appointments. ### 5/5 — Great App *2026-05-04, version 21.9.0* My 15 year old daughter really likes her therapist. Love this app! ### 5/5 — NOT THERAPY *2026-04-28, version 21.9.0* If you want to pay full price for sessions with a chat bot, this is the therapy for you! No live sessions, no video sessions, no voice, no personality, no connection… just texting. You can cover 1/10 of what you would cover in a live session at 100% of the price. What a deal!! Stick with Better Help - this is a COMPLETE WASTE of money. Oh… and when you realize it, they won’t refund you despite undertaking zero sessions. Avoid avoid avoid. ### 5/5 — Amazing app *2026-04-15, version 21.9.0* It works great for me to help get myself back to feeling myself and helps me heal! ### 5/5 — Good app for all ages *2026-03-01, version 21.8.1* App is very easy to navigate, not clunky or confusing like others, I strongly recommend this as a way to get help, reasonably priced sessions, very kind therapists. ### 5/5 — Great teen therapy option *2026-02-12, version 21.8.1* I am so thankful for teen counseling. From the affordable rates to the easy access from the comfort of our home. ### 5/5 — AMAZING!! *2026-02-11, version 21.8.1* Really helped me with my mental issues! Def reccomend for teens and up!! ### 5/5 — How I see it *2026-01-28, version 21.7.1* Therapist are very nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*