# Teladoc Health — user reviews > 56 indexed App Store user reviews of Teladoc Health by Teladoc, rated 4.58/5 from 2,640 ratings. - Source: https://appshunter.io/ios/app/teladoc-health/id1470137188/reviews - App overview in markdown: https://appshunter.io/ios/app/teladoc-health/id1470137188.md ## Newest reviews (13 of 56) ### 2/5 — Terrible UI *2026-04-15, version 5.20.3* First, the app is slow. Secondly, it asks me if I’m pregnant and when my last menstrual cycle is, even though my profile is listed as Male. Then it asks me if I’m breastfeeding. This is just lazy coding and should be fixed. What’s the point of asking to use Face ID if the app auto-clears after a period of time? Kinda useless. ### 1/5 — Waiting *2025-11-09, version 5.20.3* Requested a phone call appointment and it’s been almost an hour….no calls and no way to contact and ask what’s going on. Is this app a joke? ### 1/5 — Bog en salle d’attente *2025-11-06, version 5.20.3* Éviter la visioconférence, au risque de rester en salle d’attente. Préférer un appel ;) ### 1/5 — Terrible *2025-10-08, version 5.20.3* I have been trying for almost two weeks now to get help for my son who has a contact rash on his face, all I need is a prescription cream and I’ve submitted multiple requests and no one is calling me back. It is incredibly frustrating ### 3/5 — Pratique , app bug *2025-09-23, version 5.20.3* L’application bug toujours quand vient le temps de rejoindre la salle d’attente, pour la visioconference ### 1/5 — Poor service *2025-09-19, version 5.20.3* They have cancelled and rescheduled my last 4 appointments. The government is wasting money on this service ### 1/5 — Customer Service *2025-08-29, version 5.20.3* Worst customer service. When you’re going through a health event they show zero compassion or empathy on the front line and just want to get you off the phone. Here’s a tip, don’t take a job in healthcare/customer service if you genuinely don’t want to HELP people… ### 1/5 — Unsure what this service does *2025-07-17, version 5.15.2* Needed a basic prescription but was told to see my preferred medical provider. If I could see them, or get into a walk in clinic, I wouldn’t be trying this option. How they promote the service seems to differ wildly from what you actually get when accessing. Seems likes it’s basically online triage that just directs you to see a doctor… Note: I wasn’t asking for anything one would use/abuse for recreational purposes. Got the impression it’s a money grab to bill your benefits ### 1/5 — Teladoc *2025-05-31, version 5.15.2* Worst experience ever , 3 hrs plus of waiting to talk to the doctor and when she did finally came on no video so I could not even see her tried explaining my situation kept getting cut off by her. She kept telling me to go to the emergency department or an ambulance to go because I had cut my head. I had a feeling that somebody was else was in the office with her as it sounded like somebody else was talking in the background as she was talking to me. She was supposed to send off a requisition for me for to go get my right wrist x-rayed, and never even said where it was going to so therefore, I have no idea where the requisition is. Cannot get the x-ray done still in pain. ### 1/5 — Not user friendly at all *2025-05-12, version 5.15.2* Does not give you the estimated waiting time. You never know if your request was registered or lost in the universe. You Ask for a Time and wait for ever in a waiting room for nothing. If the doc should call by visio, they call you cell and the other way around. There really is room for improvement…. ### 1/5 — Poor Doctor attitude *2025-04-24, version 5.15.2* I recently had a follow up appointment with Dr. Joanne Chami to review lab results. She calls to tell me that my numbers are high and to go to emergency and ask for a referral for a ERCP. When I asked if she could send the referral instead of me wasting a day in emergency, she got frustrated and said “if that’s what you want” and hung up on me. This was so unprofessional and uncalled for. No instructions or anything about my health issues. Very dissatisfied with this appointment. ### 1/5 — They dont call on time *2025-03-15, version 5.15.2* They either call 3-5 hours later or dont call when they say thwyre going too ### 1/5 — Waste of time *2025-03-13, version 5.15.2* I’ve tried multiple times to reach customer service about issues with this app and the MyStrength app and haven’t gotten a response. I’ve also submitted a med review request and have yet to hear anything back. ## Most critical reviews (10 lowest-rated) ### 1/5 — Suis en attente?? *2026-08-02, version 5.20.3* Je sais pas si je suis en attente de consultation pour ma fille. J’attend sans savoir si j’attend pour rien. Si j’écoute un video sur mon téléphoné en attendant je suis sorti de la salle d’attente. Je dois attendre combien de temps? 5 minutes, 5 heures, 5 jours?? ### 1/5 — Don’t waste your time *2026-07-24, version 5.20.3* Wait 5 days for a doctor to call you back is ridiculous. Just go to ER ### 1/5 — Zagh *2026-07-20, version 5.20.3* My experience with this clinic today was beyond disgraceful — it was reckless, hostile, and dangerously incompetent. What happened with Dr. Lodevico is something I would expect from someone completely unfit to work in healthcare. I had an appointment scheduled for July 20, 2026, booked days in advance for a simple medication refill. I even attached a photo of the medication to make the process idiot-proof. When Dr. Lodevico called, she asked for the medication name. I told her to check the attachment because I was driving. Instead of doing her job, she decided to lecture me with, “Next time don’t ask for service while you are driving.” This was intrusive, unprofessional, and frankly none of her business. I did not ask for any “special service,” and I still have no idea what imaginary scenario she invented in her head. When I told her to issue the medication and keep her unsolicited advice to herself, she escalated the situation by calling me rude — while she was the one acting arrogant, condescending, and completely out of control. Then she crossed a line that no medical professional should ever cross: She cancelled my appointment out of spite, without issuing my prescription. She left me with zero medication at home, knowingly putting my health at risk because she didn’t like being told to stop giving irrelevant advice. This is not just unprofessional — it is dangerous behaviour from someone who clearly should not be dealing with patients. I called the clinic for help. Raphael answered and left me waiting 32 minutes with absolutely no assistance. His “solution” was to book me again on Thursday — which I refused and still refuse. It is NOT my problem that this doctor decided to cancel my appointment for personal reasons. I needed my medication today, not days later. This clinic’s carelessness is shocking. The level of negligence I experienced today is something I would expect from a place that has no standards, no accountability, and no respect for patient safety. You are responsible for any harm caused by this mess. I expect immediate action against this doctor and immediate issuance of my medication. What happened today was not just unacceptable — it was outrageous, irresponsible, and absolutely disgraceful. ### 1/5 — Unreliable *2026-07-13, version 5.20.3* You are more likely to have the appointment canceled than to actually talk to a doctor/nurse. They will confirm the appointment, send you reminders 10 minutes before hand and then cancel at the last minute. They have made errors with prescriptions and never fixed them despite being informed of their mistake. Awful service. ### 1/5 — Waste of time *2026-06-04, version 5.20.3* I would not recommend this app to anyone. The app shows doctors as available, and after booking, you receive a confirmation that your appointment is confirmed. However, shortly afterward, a customer service representative calls to inform you that the doctor is actually unavailable and that your appointment must be rescheduled for two or three days later. This is especially frustrating and unhelpful if you are in pain or need urgent medical attention. The availability displayed in the app does not seem to reflect the doctors' actual schedules, making it unreliable when timely care is needed. ### 1/5 — Very Disappointed *2026-05-21, version 5.20.3* I received a voicemail that my appointment was rescheduled, the rescheduled time was not shown in the app but thankfully I listen to voicemail. I was waiting for my rescheduled timeslot, got an email saying the doctor was starting the call and to go to the app but the app did not provide any means to join the call. So the doctor noted me as a no-show even though I was here waiting to speak with them. Teledoc needs a major technical overhaul. ### 1/5 — Needlessly Lengthly Account Creation *2026-03-10, version 5.20.3* Creating an account took way longer than expected, and when I switched to Google to lookup some of the information needed it kicked me back to step one so I had to start from scratch. ### 1/5 — App needs to be updated for scheduling conflicts *2026-03-07, version 5.20.3* Nothing worse then checking the app seeing a time frame and then getting a call about nothing available for 6-8 hours later. When a pharmacy is closed, I get doctors are hard to come by but also have a way to update it so when I book it says nothing Is available tell 6-8hours later Like you might as well go sit at the local clinic for 2 hours it’s faster at this point FIX THE APP SCHEDULING ### 1/5 — Not able to obtain any appointments *2026-03-02, version 5.20.3* No time-slots opens for me when i select dates and i have tried multiple times. This is very disappointing ### 1/5 — Ongoing Issues With Appointment and Prescription Reliability *2025-11-20, version 5.20.3* I have experienced ongoing issues with my appointments and prescription management. I wait the entire day for my scheduled appointment, yet at the appointment time I receive no calls, no missed call notifications, and then an email stating that the doctor cancelled due to being unable to reach me. Additionally, although my prescriptions are marked as sent to the pharmacy, the pharmacy consistently reports difficulty receiving them. Which adds more delay. This has been extremely frustrating, and it is becoming difficult to rely on this service. ## Most praised reviews (10 highest-rated) ### 5/5 — First visit *2026-09-09, version 5.20.3* Very easy to use. ### 5/5 — Best *2026-07-06, version 5.20.3* The doctor provided the best medical experience I have had in 8 years. They actually listen to your concerns and try to understand your side and provide realistic solutions. ### 5/5 — Convenience of Teladoc *2026-06-03, version 5.20.3* Because I have a brain injury, I struggle to drive the 30 minutes in order to see my family doctor when I’m sick. It is so nice to be able to have a phone call or video visit, saving me time and money. ### 5/5 — Parfait *2026-05-24, version 5.20.3* Tellement pratique pour les urgences mineures. Merci ### 5/5 — Soins urgents *2025-12-13, version 5.20.3* J’aime beaucoup cette application car, on n’a pas besoin de se déplacer si c’est urgent. ### 5/5 — Last minute needs *2025-05-11, version 5.15.2* Great for last minute needs, when you’re sick and don’t want to leave the house, or it’s the weekend and you forgot to get your prescription refilled. Only thing I wish was different is more prescription refills available per year. ### 5/5 — Extremely happy with their service!! *2025-02-28, version 5.15.2* I am extremely impressed they had a apt for me with half hour of downloading app and the doc was amazing he took the time and explained every detail to me!! Thank you so much Teladoc Health!! ❤️ ### 5/5 — Dr. Call *2024-12-03, version 5.12.1* I got a text saying my appointment was canceled but it wasn’t. I had my appointment with the Scheduling Doctor and she was amazing. Totally recommend ### 5/5 — Waiting *2024-07-16, version 5.9.5* Scheduled a telephone appointment for treatment for bronchitis. Received the call, only to be told the doctor would call three hours later. …It’s now been 7 hours, and I have yet to receive a call. I am wondering if the my appointment well threw the cracks, but there’s no way to know because the app doesn’t have a chat or contact option to follow up. ### 5/5 — Great !! *2023-06-03, version 4.5* I had a medical problem , I logged into the app and 10 minutes laters a Dr called and sent my prescription to my usual pharmacy, perfect for me !!! I recommend ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*