# Telco Mobile — user reviews > 66 indexed App Store user reviews of Telco Mobile by Telco Community Credit Union, rated 4.70/5 from 4,328 ratings. - Source: https://appshunter.io/ios/app/telco-mobile/id645968008/reviews - App overview in markdown: https://appshunter.io/ios/app/telco-mobile/id645968008.md - Rating breakdown: 5★ 3,670 · 4★ 363 · 3★ 130 · 2★ 50 · 1★ 115 ## What do users think of Telco Mobile? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 🚀 Easy to use app - 💡 Helpful features like balance checking and money transfers **Cons** - 🐛 Frequent app crashes and login issues - 🔍 Lack of mobile check deposit feature - 🕰️ Slow app performance and long load times - 🔒 Security concerns with account access **Commonly reported bugs** - App crashes on login - Account access issues - Incompatibility with certain devices **Most requested features** - Mobile check deposit - Improved app stability and performance - Password reset option - Apple Pay integration ## Newest reviews (14 of 66) ### 4/5 — Better, still needs improvement! *2026-08-17, version 5.16.114* Online digital displays better and easier to get where you want to go and I like that i am informed via texting that my account was just accessed! ### 3/5 — App update *2026-07-28, version 5.16.114* This app update is horrible. It’s really confusing. They are automatically making small transfers from my savings to my checking when there is money in the checking account. There’s no option to turn it off. And it’s also very confusing to see what I actually have in my account that I can use. It has one amount and then a different amount under it. Worst update. Go back to the way it was ### 4/5 — Updating my review *2026-04-30, version 4.41.100* I had a comma to me, horrifically embarrassing moment, early on when I opened my account. However, everything since then has been pleasant and wonderful, and everyone has been kind and patient. Right now the only thing I’m disappointed about is that there aren’t as much locations, specifically one closer to where I have moved to since opening my account. The nearest location is a couple hours or so 😅 ### 2/5 — really annoying! *2024-09-07, version 4.41.100* The software did not recognize the amount on my check. I had to take the whole thing down and re-enter the app, which was really annoying! ### 2/5 — Crappy app *2024-08-07, version 4.41.100* It’s hit or miss if it lets you log in. I’ve tried swapping between wifi and data when it acts dumb and no different result. Really annoying to not be able to check my account when I want to and need to. ### 4/5 — Sufficient *2024-07-02, version 4.41.100* The app could use a little UI sharpening and the load times could be shorter, but it does every job it promises fairly well. ### 3/5 — The app is not as seamless or user friendly as others I deal with *2024-01-29, version 4.41.100* Difficult, in my opinion. ### 3/5 — I love telco. But step your game up *2022-12-12, version 4.41.100* LOTS OF glitches with the computers and phones in the telco app everywhere. Please update your app because your employees work hard for there money and are losing good paying customers due to a faulty app. With low security and little to no advancement ### 4/5 — We need mobile check deposit *2022-11-20, version 4.41.100* Add mobile check deposit ### 3/5 — Checking accounts *2022-10-07, version 4.41.100* You y’all hold checks over the weekend and that not good business if this keeps up, I will be changing banks ### 3/5 — When it works it’s fine *2022-06-06, version 4.25.177* Other times it just won’t even let you log in, just sits there and spins trying to load. ### 2/5 — Needs work *2022-04-24, version 4.25.177* Can’t use multiple devices without being locked out. Pretty ridiculous. Can’t view statements on phone or iPad, only on pc. ### 3/5 — It’s ok *2022-03-23, version 4.25.177* The app used to work great but for some reason lately the app will not open. It just spins and times out. I thought it was my phone but I hav rd one all the troubleshooting that was suggested and the app still has this issue. Not sure what has happened but please fix it. I used the app daily before and now there’s no guarantee that it’ll even load when I need to check something out. Frustrating ### 3/5 — It wont sign me in *2022-02-23, version 4.25.177* It keeps saying connection error when my wifi is working completely fine, it has been going on for a solid hour and I have no clue on how to fix it ## Most critical reviews (10 lowest-rated) ### 1/5 — Password reset *2026-07-22, version 5.16.114* Social security number and date of birth is sufficient enough…the account number requirement is absolute bs and should be removed right this second! ### 1/5 — Bad update *2026-07-21, version 5.16.114* The app will not connect to Passwords, no FaceID available (the app says it is in settings when signing in, but then there is no settings option for login. I do not like the pending transactions being on a separate screen from history. Bad update. ### 1/5 — Extremely inconvenient *2025-06-09, version 4.41.100* I switched to Telco from a major bank but some of their features are bizarre. For starters, even though I live five minutes from my local bank branch, I can't actually call them. They also don't have ATMs in their lobbies so the lines for the drive-through ATMs or for the bank tellers are that much longer. I can't even access my own account number unless I request it in a message which is not terribly helpful when I'm trying to set up direct deposit for something that is time sensitive and this is the one thing holding me up. It wasn't even in the paperwork I was given when I first opened the account. I understand wanting to protect client data but protecting it from your client is pretty silly. Do better Telco or you're going to lose me as a customer. ### 1/5 — Unprofessional employees *2023-11-07, version 4.41.100* Tunnel rd location I had my bank card stolen and my bank account emptied they told me the only way they could help me was to have a police report made then they would step in but I had to put them down as a victim on the report or they wouldnt accept it however they were not the victim unless they paid me back what was taken off my card but I did everything by they ask only for them to tell me that they were going to let the courts take care of it that they couldn’t do nothing about it further. I think that was very unprofessional and they also have an employee that I know is racist and hates white people brcause she has always gave anyone that’s white a very hard time and she will make it a point to not help them with Anything.-it’s bad that you can’t trust your bank that you have banked at for many years. ### 1/5 — App and DevOps need serious work. *2023-07-14, version 4.41.100* This app hardly ever works. It always says we are sorry the server is down. I can't access my account for 2 days now. I do not recommend this bank or app. ### 1/5 — On line deposit *2022-10-05, version 4.41.100* I’m very mad you are now charging for on line deposits. I made great use of this feature and refuse to pay for it. I will be switching bank accounts elsewhere for my everyday banking. ### 1/5 — Worst bank and App *2022-10-03, version 4.41.100* Telco isn’t good, their customer service is terrible their app never works and everything is lack luster do not bank with telco ### 1/5 — Keeps locking me out of my account *2022-10-02, version 4.41.100* I need to be able to check how much money I have whenever and wherever i am at if y’all keep locking me out I’m gonna close my account and take my biz elsewhere! ### 1/5 — Not user friendly *2022-09-30, version 4.41.100* I registered on my phone, problems logging in on my laptop ☹️ ### 1/5 — Wrong *2022-01-31, version 4.25.177* The graphics on the appstore show a mobile deposit option. When you open the app there is no such option. I was at the bank last month asking about this and they said it was possible with the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Rbjunior12 *2026-08-12, version 5.16.114* The change is good has a very modern look and feel ### 5/5 — New Look *2026-08-05, version 5.16.114* Wow, you really did a nice job with the enhancements you made to your website. I was pleasantly surprised. I haven’t looked to see if you’ve made any changes to on-line bill pay yet, but overall you have done a nice job and I love the new look. I was having a little trouble with bill pay in the past, but I can’t wait to see what you have done with it. Thanks, Lynda Trautwein Account Holder ### 5/5 — The Best 🌟🌟🌟🌟🌟 *2026-04-03, version 4.41.100* Best damn bank on the planet. ### 5/5 — AMY Excellent Rep *2025-10-20, version 4.41.100* Amy helped me step-by-step setting up my online Telco account. I’m not very technically inclined & she took her time with a smile on her face. She deserves recognition. Thank you Amy ### 5/5 — Telco *2022-12-28, version 4.41.100* I am so happy to have you here to help me with my finances. Always dependable! Thanks ### 5/5 — Very good customer service *2022-10-13, version 4.41.100* Telco was very helpful with my fraudulent situation. ### 5/5 — Friendly *2022-05-19, version 4.25.177* The people I have worked with have been so helpful, just can’t wait for new office to be open in north Hickory!! ### 5/5 — Easy to use *2021-12-29, version 4.25.177* Great app, straight to the point. View your accounts, transfer money if needed. Love it. ### 5/5 — Banking information *2021-11-29, version 4.25.177* Banks should work with customers to build up their credit so in return the customer can give the bank all their business. Thank you ### 5/5 — Love it!! *2021-03-23, version 4.25.177* Great app. I can do deposits and almost my banking on here. Easy and smooth! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*