# telebirr — user reviews > 174 indexed App Store user reviews of telebirr by Ethio telecom, rated 3.60/5 from 1,468 ratings. - Source: https://appshunter.io/ios/app/telebirr/id1553601084/reviews - App overview in markdown: https://appshunter.io/ios/app/telebirr/id1553601084.md - Rating breakdown: 5★ 744 · 4★ 182 · 3★ 118 · 2★ 105 · 1★ 319 ## What do users think of telebirr? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable - 🔒 Secure transactions - 👍 Easy to use - 💡 Variety of payment options **Cons** - 🐛 Frequent crashes and glitches - 🤔 Confusing and cluttered interface - 🕰️ Slow and laggy performance - 🚫 Compatibility issues with older devices **Commonly reported bugs** - Unable to login or create account - Gender selection not working - Payment and transfer functions not working - Sim card association issues **Most requested features** - Add reason for payments and transfers - Improve stability and user-friendliness - Expand payment options beyond Telebirr - Allow login and access via WiFi or other SIMs ## Newest reviews (14 of 174) ### 3/5 — Biometrics pass *2026-07-22, version 1.2.9* The face id approval works for payment but for login it used to work but now its not working….. 👀 i thought updating the app is upgrading not downgrading 🥴😳 ### 2/5 — Sloww *2026-07-13, version 1.2.9* It’s slowww i meann when i get in to the upp and it sayss turn on ur mobile data andd i already did but doesn’t work: ### 4/5 — Add new feature *2026-06-16, version 1.2.9* The app is good. But don’t have a dark mode!!! ### 2/5 — Syncing *2026-04-11, version 1.2.9* Telebirr unlike Safaricom does not allow synchronization with other platforms other than itself…!!! Plus recently logging in to Telebirr application using mobile data has become a huge problem…!!! ### 3/5 — Connectivity *2026-03-24, version 1.2.8* This version doesn’t allow WiFi access to open it. It worked in the previous version, but the option has now been removed from the settings. ### 2/5 — SIM detection *2026-03-23, version 1.2.8* This app, whenever once stops allowing me to login, throwing the famous error, please insert the SIM card that is associated with this account. Very frustrating. There are no VPNs, Data roaming or anything if your telecom doesn’t accept. I’m using iPhone 12 Pro Max, everything up-to-date and still I’m having lots of problems with this app. It needs a lot of work. ### 4/5 — Great app *2026-03-15, version 1.2.8* Telebirr sometimes there is glitch ### 3/5 — Just an opinion *2026-02-08, version 1.2.7* The near by fuel station feature is not working.Which is one of the essential features of the app ### 2/5 — Syncing *2025-12-29, version 1.2.6* Telebirr unlike Safaricom does not allow synchronization with other platforms other than itself…!!! ### 2/5 — Bugs *2025-10-04, version 1.2.6* Education payment, Entertainment payment functions are defective. Couldn’t pat with a payment reference number ### 2/5 — NEEDS A MAJOR REDESIGN!!! *2025-09-13, version 1.2.6* Telebirr has potential, but the experience isn’t smooth. The app feels glitchy, clunky, and often lags when you need it most. Simple actions like sending or receiving money sometimes take longer than they should, and the interface can feel confusing. What Telebirr really needs is a cleaner, simpler design something that works great and is easy for everyone, young or old, to use without frustration. If the app focused more on speed, stability, and user-friendliness while including minimality but not over doing it, it could truly become the go-to mobile wallet in Ethiopia. ### 2/5 — Sim Card *2025-08-10, version 1.2.6* The says insert the sim card associated with the Tele-birr account even though I’m using same SIM card in my phone. It is so frustrating that ever time I try to log in same issue occur ### 4/5 — Add Payment and transfer reasons *2025-07-27, version 1.2.6* It’s a good and reliable app, it will be even better if you can add reason of payment, so that we can easily identify why those payments and transfer are done. ### 4/5 — Update *2025-06-05, version 1.2.6* New update is not working for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — disturbing *2026-08-07, version 1.2.9* stop sending allot of messages every day make the app easier instaid its not working properly. ### 1/5 — Terrible *2026-07-02, version 1.2.9* This app is just in every way bad, terrible glitches too many ads it looks cheap and fake dont waste your time ### 1/5 — Unreliable app this is *2026-04-08, version 1.2.9* This app crashes all the time and when you try to use it for transaction it says you’re not active or the server is busy or the app just crashes and multiple bugs it’s unreliable truly. ### 1/5 — Complain *2026-01-24, version 1.2.6* The maximum balance allowed in Telebirr is extremely low, which makes the service very difficult to use. In addition, transferring money from a bank account to Telebirr cannot be done in a single transaction; the amount has to be split into multiple transfers, which is very inconvenient and time-consuming. This is especially frustrating when trying to complete one simple transaction, as the system often freezes or gets stuck. Overall, the service is not user-friendly at all and lacks consistency. ### 1/5 — Needs new design *2025-09-24, version 1.2.6* Telebirr needs a total renewal. It’s confusing at first glance; it glitches and the process to send money takes a long time. Also doesn’t read my SIM card. Idk what that’s about. ### 1/5 — Unable to login *2025-09-10, version 1.2.6* It keeps saying Unable to login insert the simcard associated with the account. Keeps saying that across multiple retries etc ### 1/5 — Doesn’t even let me download *2025-06-11, version 1.2.6* It just loads when I try to download ### 1/5 — poor service *2025-04-24, version 1.2.2* very slow on the payments of the government services can rely on it ### 1/5 — Fix this app!! *2025-04-03, version 1.2.2* I can’t use it with wifi connection what is this app ?!!! ### 1/5 — Poor service *2024-12-11, version 1.2.2* Poor ## Most praised reviews (10 highest-rated) ### 5/5 — Data *2026-08-28, version 1.3.2* Biyans yale data endinkefit biyasechilen melkam new Keza wechi nice new ### 5/5 — Simply the best *2026-06-17, version 1.2.9* The best multi purpose app. Super functional and easy to navigate. ### 5/5 — The best app! *2026-03-29, version 1.2.9* This is the best mobile app in Ethiopia. However, the recent update took out the option of using Face ID for payment. It now requires to use password. Please improve! ### 5/5 — Best app…!!! *2026-02-13, version 1.2.7* Thanks for your help…!!! ### 5/5 — Why you guys ask me to enable my Location? *2026-02-09, version 1.2.7* This is not right to force someone’s privacy we will report this you should correct your UI . ### 5/5 — Fantastic *2026-02-01, version 1.2.7* Telebirr is a transformative success story for financial inclusion in Ethiopia. It is not just an app but a critical national utility that has rapidly digitized payments for millions. ### 5/5 — Issue *2025-11-04, version 1.2.6* My telebirr is not working ### 5/5 — Muhammed HEBO RIKE *2025-06-12, version 1.2.6* Muhammed Heebboo Rike ### 5/5 — Excellent app *2025-05-28, version 1.2.6* An excellent app which has a wide range of options for different payments and it is very reliable and stable keep it up make it more stronger and I'm proud of you guys and i expect more advanced features and the other Ethiopian financial institutions must learn from you guys how did you make such an excellent app. ### 5/5 — Telebirr *2025-05-24, version 1.2.6* It is very nice app. security and speed optimization is amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*