# Telecel Play (Ghana) — user reviews > 284 indexed App Store user reviews of Telecel Play (Ghana) by Ghana Telecommunications Company Limited, rated 4.60/5 from 16,022 ratings. - Source: https://appshunter.io/ios/app/telecel-play-ghana/id1440915381/reviews - App overview in markdown: https://appshunter.io/ios/app/telecel-play-ghana/id1440915381.md - Rating breakdown: 5★ 13,131 · 4★ 1,071 · 3★ 642 · 2★ 360 · 1★ 818 ## What do users think of Telecel Play (Ghana)? Overall sentiment: negative **Pros** - 👍 Convenient and easy to use - 🚀 Efficient app performance - 💡 Useful features like Vodafone cash - 🌟 Overall good user experience **Cons** - 🐛 Frequent app crashes and bugs - 🔒 Login and authentication issues - ⏱️ Slow app performance and loading times - 🔄 Automatic logout problems **Commonly reported bugs** - Unable to login or sign up - App freezes or gets stuck on a white screen - Incorrect or outdated information displayed - Transactions not going through properly **Most requested features** - Add option to report bugs directly in the app - Improve data bundle management and visibility - Allow purchasing airtime for other networks - Provide more privacy options for account balance ## Newest reviews (19 of 284) ### 3/5 — Confirming transactions *2026-08-20, version 26.8.1* I can’t use the app because of the biometric feature that confirms the transaction. My front camera is not working so I’m not able to use my faceID after dialling my PIN code. I tried turning the biometrics off but still ### 4/5 — SMS *2026-08-07, version 26.8.1* Can’t buy sms with the app ### 2/5 — Number of FBB accounts *2026-08-06, version 26.8.1* Limiting the number of accounts that can be added on the app to 5 is a no no, how can one accounts which he’s managing in an establishment? ### 3/5 — Too many mandatory update *2026-08-06, version 26.8.1* Considering the size of the application, the consistent updates disrupt the app's use; sometimes you run low on data. You try to make transactions on the app, but due to the frequent updates, it makes it more difficult, at least there should be notifications for the updates so users can do it at their own convenience not impromptu. Kindly look into that, Thank you ### 1/5 — Nonsense *2026-07-27, version 26.6.1* What’s the essence of tgus stup!d app if it can’t be used . I always have to use a face capture to send or do anything and it doesn’t work . So what at all is the sir ### 2/5 — Get your system right! *2026-07-23, version 26.6.1* The reason i downloaded this app is because I am outside Ghana on many occasions and I like to make transactions on my momo without having to swap sims every single time and use the *110# option. Using this app is supposed to make my life easier but that is not the case as it constantly asks for Face ID verification which doesn’t work by the way. You have me turning my head in all angles and still not register my face! SMH. ### 1/5 — Terrible App *2026-07-16, version 26.6.1* Fix this Telecel app, it’s so bad. ### 3/5 — Challenges with the FACE verification on the App *2026-07-16, version 26.6.1* Yea , since my app got updated to the new version, I can’t verify my face on the app.. it always ask for identification verification when I want to make transactions but it was always got declined.. kindly help out ### 1/5 — My app *2026-07-16, version 26.6.1* The app crashes everytime I want to do the facial verification ### 1/5 — PLEASE resolve the verification issues. *2026-07-13, version 26.6.1* Wait, you put another update that doesn’t allow customers to even check thier balance?? This is getting really out of hand. Please give me access to my funds asap! This is daylight robbery! ### 1/5 — This app keeps on rejecting my face as it’s says only face *2026-07-11, version 26.6.1* Since some weeks now after resetting my password they will keep on saying error n if I try again today and it’s reject I will stop using the sim. ### 3/5 — Face recognition *2026-07-11, version 26.6.1* Since I updated the app I can’t use face recognition to check balance anymore 😢 ### 1/5 — Verification always failing *2026-07-07, version 26.6.1* You made us update this app only to make us unable to send money anymore, how would I take a picture of my own face and you’d tell me verification failed, what is this ### 1/5 — PLEASE resolve the verification issues. *2026-07-06, version 26.6.1* It seems the developers do not pay attention to thier reviews. PLEASE work on this verification interface!! It’s frustrating not be able to do anything on this app as smoothly are previously. For the last two weeks my funds have been stuck because of a verification that does not function. ### 1/5 — Application lagging *2026-07-05, version 26.6.1* The app seems to close itself. Anytime i try to make a transaction it requires face verification,when I try verifying the app closes. I’ve tried updating the app but it still has the same issue ### 4/5 — Issue to be resolved with immediate effect *2026-07-05, version 26.6.1* Currently after the new update we are facing challenges using the Telecel wallet to check account balance or send money. It will prompt an identity verification and keep failing no matter how well you comply with the instructions. This should be kindly resolved with immediate effect for us the Telecel Family, it’s all love ### 1/5 — Most terrible network in Ghana *2026-07-05, version 26.6.1* If you know you haven’t gotten a hang of the new update why do you force us to update it. ### 1/5 — New update sucks *2026-07-04, version 26.6.1* The new update is trash, I can’t make transactions without the Face ID and it won’t even work. Remove the Face ID and keep this as clean as it was before. No one asked for the Face ID. ### 1/5 — New update not functioning *2026-07-02, version 26.6.1* Even to download to the latest update takes forever! What in the name of most awful app is this!? I need my funds otherwise I think there will have to be a campaign to have your app removed from the pay stores because of this incompetence. Why is the “New update” taking forever to download?!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many updates *2026-08-13, version 26.8.1* Every three days there’s a new update, the one that bothers me the most it you have to update before you can use the app. It’s very bad please do something about the regular updates,it’s too much ### 1/5 — Face recognition not working *2026-08-06, version 26.8.1* Whenever I try sending money they ask for face recognition which is not working cos it keeps on saying failed so I’m not able to send money through the app ### 1/5 — Verification process not working *2026-08-06, version 26.8.1* I have tried to verify with the face capture several time for the past two months now and it’s still not working. Please fix it ### 1/5 — Big-Emmy *2026-08-06, version 26.8.1* This Telecel app is now rubbish, I have been doing my facial recognition for more than a month now, it’s not working. Esewaraaaa. 😏😏 ### 1/5 — Poor verification on the app *2026-08-06, version 26.8.1* It’s always saying verification failed each you want to do face verification to see your account balance ### 1/5 — At first I thought it was my phone herh Telecel 😂 *2026-08-06, version 26.8.1* No matter hard I try “IDENTIFY VERIFICATION FAILED”…try again you people should not try what you can complete oh., simple and best example are like the GHANA PAY & MTN MOMO APP VERY EASY AND CONVENIENT anyway I just deleted the app nothing is wrong with my phone 📱 ### 1/5 — Transaction history *2026-08-06, version 26.8.1* It would be much efficient and reliable if you guys provided transactions history on the app because the names and numbers doesn’t appear on the statement and again you have to pay for a statement that’s wild 🥶🥶,you guys need to do better please this updates without any real changes are useless,please provide transactions history option so we can always access transactions history and also allow us approve payments from the app,that would be much appreciated ### 1/5 — A complete BS *2026-08-06, version 26.8.1* Honestly, the developers who who created this new identity verification thing must be the dumbest ever. So basically I can not do any transactions at night yh? ### 1/5 — Identity verification shenanigans *2026-08-06, version 26.8.1* So, the developers decided to add identity verification for each transaction with this new 26.6.1 even though there are already biometrics and a PIN? And this is an upgrade?🤦🏾‍♂️ ### 1/5 — Stupid app *2026-07-31, version 26.6.1* Can’t even register ## Most praised reviews (10 highest-rated) ### 5/5 — Telecel App update is trash!!!!! *2026-07-01, version 26.6.1* We cannot send money through the app again ooo tom aaah…network nor good app too sankwas ### 5/5 — Issue *2026-05-01, version 26.4.1* Why can’t i access the app anymore? ### 5/5 — Telecel *2025-11-09, version 5.3.1* It’s very easy to transfer money to your bank account and faster too. I really enjoy using Telecel play app ### 5/5 — You don’t deserve to be rated!! *2025-10-22, version 5.3.1* Obviously the most poorest network in Gh. Poor internet connection everywhere even in major cities. Everyone complains about this but they just don’t seem to care about it. Or maybe they don’t care about customer review. ### 5/5 — About the App it self *2025-05-13* Telecel Ghana you guys need to work once and for all on your mobile app because every two or three days there’s a maintenance on the system and is not stable,You can do a transaction within a minute and the next minute having issues with system try again few minutes time and that’s really bad,We the users don’t have a smooth process on this Mobile app unlike other mobile apps why please try your best to work on your system. ### 5/5 — Well sone *2025-03-21* Ive been a user before (Telecel). The app was amazing because we could login anywhere and do our transactions. It was all good until Telecel took over and turned the whole app upside down, introducing some abnormal otp procedures and others which to be honest wasn’t even necessary. I’m glad your team listened to our complains and changed everything. I just updated my app and I’m happy I’m able to login with just biometric or password and not codes.. I’m here to show my gratitude as a customer to the changes you’ve brought. Keep the good work up. ### 5/5 — STRESSFUL *2025-02-15, version 5.1.1* I have to re login before doing another transaction, it’s really stressing ### 5/5 — The app *2025-02-06, version 5.1.1* Try and fix this app it really helped me saved a lot because I could easily transfer money into my account ### 5/5 — Worse App *2024-12-16, version 5.1.0* This app is the worse app ever!!! Do better Telecel!!! Do better!!! Always messing up even just after logging in the App. I am deleting it ASAP!!!!Worrk on the App ### 5/5 — Challenges with app on my phone *2024-11-17* Not sure why but for the past 4 days or so , whenever I open the app it just says we’re facing system challenges, and the last time I purchased data on it , my money got deducted and I haven’t gotten the bundle yet , I have tried reaching your help like but haven’t gotten any luck with that , I need help please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*