# Telehealth by SimplePractice — user reviews > 835 indexed App Store user reviews of Telehealth by SimplePractice by SimplePractice, LLC., rated 4.80/5 from 382,429 ratings. - Source: https://appshunter.io/ios/app/telehealth-by-simplepractice/id1351373906/reviews - App overview in markdown: https://appshunter.io/ios/app/telehealth-by-simplepractice/id1351373906.md - Rating breakdown: 5★ 336,932 · 4★ 23,367 · 3★ 7,707 · 2★ 3,716 · 1★ 10,707 ## What do users think of Telehealth by SimplePractice? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 🔒 Secure and HIPAA-compliant - 👍 Helps maintain continuity of care - 👍 Flexible scheduling and access - 👍 Valuable for those in remote/rural areas **Cons** - 🐛 Connection issues and dropped calls - 🔋 Battery drain and overheating on devices - 🔒 Privacy concerns with data collection - 👎 Lack of phone support for troubleshooting **Commonly reported bugs** - Invitation links not working properly - Incompatibility with certain devices/OSes - Audio/video sync issues during sessions **Most requested features** - Option to hide self-view during sessions - Whiteboard/screen sharing functionality - Ability to use cellular data instead of WiFi - Improved calendar integration and notifications ## Newest reviews (17 of 835) ### 2/5 — Weird sound like cicadas in the background *2026-08-27, version 4.2.2* I use this weekly and it’s very disruptive when the sound quality is bad and we have to disconnect and then try to get back on. Sometimes we have to just use FaceTime. It’s very unprofessional to have to do that. ### 4/5 — Good *2026-08-25, version 4.2.2* I like it, but if you switch between apps while I. The waiting room the provider isn’t able to let you in, so you just have to wait. That’s fine though I just will tidy up while I wait. ### 2/5 — It *2026-08-25, version 4.2.2* Kept disconnecting ### 3/5 — Missing Features *2026-08-24, version 4.2.2* There are core features missing from the platform, which the service team reports have no anticipated implementation. These include things like session timers for mobile telehealth meetings, and inability to receive partial payment support for invoices. When asked, support states plainly that there are no plans to implement these critical features. Instead, they promote their new Ai data collection note transcriber features. ### 3/5 — Dropped video *2026-08-20, version 4.2.2* It seems recently that my telehealth sessions have been dropping with increased frequency, as well as difficulty connecting my Bluetooth headphones while participating in a telehealth appointment ### 2/5 — Counseling Session *2026-08-20, version 4.2.2* Our video sessions kept gong in and out which was distracting. ### 5/5 — Great quality service *2026-08-14, version 4.2.2* The experience via Telehealth continues to be strong! I enjoy the great quality service each time I have my session. ### 3/5 — Not my preference *2026-08-14, version 4.2.1* It’s not like meeting in person where it puts you into a new environment or not at home so you can connect better together and yourself too ### 4/5 — Best Therapist *2026-08-14, version 4.2.1* My experience with Alex Cooke has always been a great one. She has stood in my corner. She has been there for me. Darkest hours she has provided me a plan. Felt suicidal or had to go inpatient. She’s the most honest and special person and she’s to this company and to me and I just love her ### 5/5 — Excellent session *2026-08-14, version 4.2.1* Crystallyn is awesome to advising me through navigational instructions to resolve hard life challenges. Thank you, Crystallyn. ### 5/5 — Mental Health *2026-08-12, version 4.2.1* She has hit more points than I’ve ever had with a psychiatrist! Really happy to hear from her each visit ❤️ ### 5/5 — Excellent platform *2026-08-12, version 4.2.1* User friendly and easy, . ### 4/5 — Taylor/Seasons Psychotherapy *2026-08-12, version 4.2.1* This is a wonderful tool to get the healthcare you need at home. I see my psychotherapist Taylor at Seasons on the phone in the comfort of my home don’t need drive so much so grateful for my therapist so kind, patient, wonderful, knowledgeable good hearted caring! used other apps for drs visits usually don’t work so easily. It’s nice no problems or interference now. Clearly see the Screen + words. So thankful for Taylor such a blessing! Thank God for this technology! helps us communicate better to get the care I need. ### 5/5 — My Personal Life Session *2026-08-12, version 4.2.1* I really enjoy my Weekly Sessions with Dr. Gayler. Since I started my Counseling Program with Her. My Life is going much better and feeling very Comfortable and Relaxed with our Sessions. I appreciate Simple Practice. I truly understand why it’s so important to have a Therapist that cares. Thanks 🙏🏽 ### 5/5 — A friend *2026-08-11, version 4.2.1* Steve has been with me through hard times. Times when I needed someone to talk with and have him understand were your coming from. He actually gives you good advice to follow that helps you with your problems. I’m very glad I can consider him as a friend who cares about you. ### 3/5 — Cuts session *2026-08-11, version 4.2.1* I was in a session and when I got a phone call it dropped my session. Zoom doesn’t give me that issue. ### 5/5 — Poon *2026-08-07, version 4.2.1* Love you Poon. Changed my life! ## Most critical reviews (10 lowest-rated) ### 1/5 — Technology failures *2026-08-27, version 4.2.2* Every session has another failure, usually Audio, across a dozen devices. Ruins experience. ### 1/5 — Connection *2026-08-18, version 4.2.2* The quality keeps cutting in and out. I’ve been having issues these last two sessions trying to connect. And it’s very frustrating ### 1/5 — Unreliable *2026-08-17, version 4.2.2* Awful, unreliable app. Any incoming call or sometimes even alarms leads to the call dropping making it unusable on my phone. ### 1/5 — Cannot hear my doctor (iPhone) *2026-08-07, version 4.2.1* If I could give 0 stars…. My doctor and I can connect ok, and we can see each other. She can hear me, but I can’t hear her. We always wind up just doing a regular phone call, which is bad for me because she has a heavy accent and it helps me to be able to see her mouth to make sure I’m hearing her right. I’m using my iPhone for this. Would prefer to use my desktop computer (Windows 11), but there seems to be no version of this product to support that platform. Very disappointed. ### 1/5 — They Suck *2026-08-06, version 4.2.1* They kept insisting I enter a link. What link?! There was no one to contact. ### 1/5 — Camera freezes CONSTANTLY *2026-08-04, version 4.2.1* No client support, app is junk and non functional ### 1/5 — Hasn’t worked at all *2026-07-27, version 4.2.1* Tried 2 different sessions & never worked out ### 1/5 — Audio issues *2026-07-21, version 4.2.1* Audio issues ### 1/5 — Camera freezes CONSTANTLY *2026-07-21, version 4.2.1* Camera freezes for every appointment within 10s of opening the app. Updates have done nothing to fix this. Had this issue for months on end. Absolutely no support on this issue, there is no way to get help as a patient of a practice and support does not respond to emails. I will be finding a practice that does not use this service. ### 1/5 — We can hear she cant *2026-07-13, version 4.2.1* Other person can’t hear even though sound is on ## Most praised reviews (10 highest-rated) ### 5/5 — Life saver *2026-08-27, version 4.2.2* Love this app!!! I never forget my appointments! ### 5/5 — Glitching background *2026-08-26, version 4.2.2* The background does glitch a lot. I would like to see the therapist not the glitches flying around like angels all over the place. ### 5/5 — Tremendous help *2026-08-26, version 4.2.2* Helped me see with God’s perspective how to be a better man and not afraid to point out my flaws thank you so much for being you. ### 5/5 — My therapist is Awsome *2026-08-25, version 4.2.2* I really appreciate what the person she works with me. She’s patient and she’s got a great heart and she has boundaries and I appreciate all the things we’re learning together as a patient counseling thing it’s like Power on the Women’s side, being tough and I love it And I didn’t get to thank her and I appreciate her and I hope that she has a great week ### 5/5 — Physical evaluation *2026-08-25, version 4.2.2* I had a physical evaluation related to a trauma I went through, and I couldn’t have asked for a better experience. Victor Cotto was very professional, and made me feel comfortable throughout the process. He did an amazing job, and I truly appreciate the care and respect he showed me. Highly recommend! ### 5/5 — Appreciating Teresa *2026-08-24, version 4.2.2* I am very thankful for my psychologist and to help me work through my stuff that I am going through. I appreciate the directness that I have been given . ### 5/5 — Telehealth *2026-08-24, version 4.2.2* Best thing smoking. Couldn’t make it to Dr. office but could video call. I love it here. ### 5/5 — Works like a charm *2026-08-24, version 4.2.2* No complaints with the portal by which allows my telehealth appts. I just have to remember not to touch my screen because it will go blank till I let it go and then I get my video call back. But as far as connecting? 100% always works and I'm never at home on WiFi for the hour call each week. ### 5/5 — Telehealth *2026-08-24, version 4.2.2* I love this app it helps me more calm to talk to my counslor ### 5/5 — Counseling *2026-08-17, version 4.2.2* I am very appreciative for this site. It of course functions anywhere there is Internet. I have experienced it from distant places within the U.S. but also between here and Western Europe. There has been great quality most of the time. Even from Overseas the Audio and video has been perfect. There sometimes have been video glitches and interruptions domestically. The audio still holds up. I imagine that signal strength affects things. This may be any of many things. It is not necessarily the fault of Care Counselors or even internet services. Difficult to know. I would love to know why when it occasionally happens. However most of the time, it is a modern miracle. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*