# Tell Touch — Aged Care Feedback System > Digital consumer feedback and complaints system for aged care organizations. (iPhone/iPad app by Tell Touch.) - Source: https://appshunter.io/ios/app/tell-touch/id1465370268 (this page in markdown: same URL + `.md`) - Developer: [Tell Touch](https://appshunter.io/developer/1487412982) - Category: Health & Fitness, Utilities - Price: Free - Age rating: 4+ - Requires: iOS 15.0 · 26 MB - Languages: Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bangla, Bosnian and 70 more - Released: 2019-09-15 - Data updated: 2026-06-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/tell-touch/id1465370268/reviews.md ## What is Tell Touch? Tell Touch is the only digital Consumer Directed Care (CDC) Feedback/Complaints system for aged care. It enables all levels of an organisation access to live data 24/7. We’re Aged Care nurses with over 20 years of experience across over 100 homes. Wanting to give consumers a voice, dismayed by the time taken to deal with consumer issues, and concerned with the lack of transparency for executive management, we’ve come up with Tell Touch. Tell Touch combines the latest technology with in-depth knowledge of what’s really needed in Aged Care. Tell Touch is specifically designed for aged care, not adapted from another industry. Advantages include: 1. Residents and their families can lodge complaints /feedback anytime, their families can do so from anywhere in the world 2. Puts the consumer in control 3. It is available in 80 languages 4. Links to the aged care standards 5. Assist to meet compliance with all standards, in particular, Standard 6 6. Automated monthly reporting of all complaints and feedback 7. Automated response to feedback 8. Automated resolution satisfaction 9. Able to profile your residents 10. Tracks and records all correspondence ## Key features - Digital feedback and complaints system - Global accessibility for residents and families - Supports 80 languages - Links to aged care standards - Automated reporting and responses - Resident profiling - Tracks correspondence ## Recent user reviews (6 of 6) All indexed reviews: https://appshunter.io/ios/app/tell-touch/id1465370268/reviews.md ### 5/5 — Helped my grandpa *2024-06-25, version 2.2.5.0* I used this app after talking with my grandpa about the care and food he was receiving at his age care home. The next week I went back and the home had noticed the feedback and changed their service of his food and care and my grandpa was happier with the service. Thank you ### 5/5 — A great communication tool *2024-06-25, version 2.2.5.0* Tell Touch has been easy to use to communicate about my Mother’s care. We can use it anytime, anywhere and it’s so quick to communicate whether her care has been satisfactory or not. I’m very happy her home has this app so we can easily communicate and ensure all is well. ### 1/5 — Cumbersome *2021-09-01, version 1.8.8.0* Had the app on my phone for about a month. More trouble than it’s worth. Sometimes the same communications are sent from both Telltouch and the home and it’s all too much and very confusing. Communications sent through Telltouch often can’t be opened. Home tells us to open with Google ie get the Google Chrome browser. Unbelievable. I’m not getting google chrome on my iPhone just for telltouch. Many of the families don’t understand IT issues. Everything should be to make life easier, not more complicated. Not professional in that they haven’t even done a spellcheck. Interesting that it isn’t possible to read the low scoring reviews which got one star. People who aren’t happy usually do more than just give one star. If you don’t give feedback the app tells you to. Nothing beats talking to people!! ### 5/5 — A great app *2020-09-09, version 1.6.4.0* My mother’s care has improved greatly by using this app ### 5/5 — Could not have been easier to use *2020-09-09, version 1.6.4.0* I just submitted some feedback at my grandmothers home. I was not happy with them, but this app is very good. Its better than having to submit a formal complaint. ### 5/5 — So simple! *2020-09-08, version 1.6.4.0* Very easy to use, and very necessary in today’s environment. Simple idea well executed. ## Frequently asked questions about Tell Touch ### How does Tell Touch help aged care facilities manage feedback? Tell Touch provides a digital platform for residents and families to submit feedback and complaints anytime, from anywhere. It offers real-time data access 24/7 for all organizational levels, streamlining the management process. ### Can families submit feedback for residents if they are overseas? Yes, families can lodge complaints or feedback for residents from anywhere in the world using Tell Touch, ensuring continuous communication regardless of geographical location. ### What languages does Tell Touch support? Tell Touch is available in 80 languages, making it accessible to a diverse range of residents and their families, promoting inclusivity in feedback submission. ### Does Tell Touch assist with aged care compliance? Yes, Tell Touch links directly to aged care standards and assists organizations in meeting compliance requirements, particularly Standard 6, through automated reporting and tracking of all correspondence. ### What kind of reporting does Tell Touch offer? The system provides automated monthly reporting of all complaints and feedback received. It also includes automated responses to feedback and resolution satisfaction tracking. ### Is Tell Touch suitable for all aged care residents? Tell Touch is designed to give consumers a voice and puts them in control of their feedback. It also allows for profiling of residents, which can help tailor communication and support. ### How often is Tell Touch updated? The latest version of Tell Touch is 3.0.0, last updated on March 6, 2026. This indicates a commitment to ongoing development and improvement of the system. ### Does Tell Touch have ads? No, Tell Touch does not contain advertisements. The app is free to use and does not display any promotional content. ## Version history (last 5 releases) ### 3.0.3 — 2026-06-08 Bug fixes and stability updates ### 3.0.2 — 2026-04-28 Added "Finances" category ### 3.0.0 — 2026-03-06 Performance improvements and stability enhancements ### 2.2.33.2 — 2026-02-16 Added Wheatfields Inc. ### 2.2.32.1 — 2026-01-30 Add ability to submit anonymous staff feedback --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-23.*