# TELUS Business Connect™ — user reviews > 62 indexed App Store user reviews of TELUS Business Connect™ by TELUS Communications Inc., rated 4.30/5 from 3 ratings. - Source: https://appshunter.io/ios/app/telus-business-connect/id925058301/reviews - App overview in markdown: https://appshunter.io/ios/app/telus-business-connect/id925058301.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (15 of 62) ### 2/5 — Poor performance *2025-11-24* App does not send notifications of calls or missed calls. I’ve missed calls from clients and don’t even see they have called until I look at the logs. This app does not work and the service is a waste of money. ### 2/5 — Drops calls constantly *2025-06-12* Challenges using for business purposes, drops calls without warning, app shut down, texts display as if they did not send to recipient but do in fact go through ### 2/5 — Calls come through when logged out of app *2025-06-03* Been using app for 2 years and has been fine up until 2 months ago. Now when I log out and close the app, the calls still come through on my phone before disconnecting. Really frustrating. ### 2/5 — Works When it Wants To *2025-05-24* I’ve been using this app for just over two years for my small business. It “works”, but I find it generally buggy, and its performance is sporadic. I routinely have issues like notifications not coming in, or coming in duplicate or triplicate. Some features can only be changed in the account on a desktop internet browser, which is pretty inconvenient. I would use an alternative service if one was available. ### 2/5 — Poor design *2025-03-20* Another product not designed for easy use. Controls are all over the place and follow no logic. Complex system but not viable for use due to design. Help is buried under bad bots and layers of phone numbers and phone menus. Good luck with that! ### 2/5 — Issue with loosing clients *2024-07-27* I am just asking here every time I received phone I was getting google password log in prompt and we have some client got lost I am asking any one had same issue . Secondly they login link sent on email might be the issue I would like to know more people like this here ### 1/5 — Worst customer service. *2023-12-12, version 23.4.20* I was on hold for 2 hours for technical support. No one picked up. After waiting all that time the called ended saying they are having technical difficulties. ### 1/5 — Constant network error *2023-11-09, version 23.3.20* I accidentally deleted the app and now that I have reinstalled it, I get a constant ‘Network error. Retry’ every time I try to sign in. I’ve tried reinstalling 3 times but it just won’t work. Before I accidentally deleted it, it did work but I only used it as a phone for my business. Worked fine, but why do I need a whole separate app just to make a call? ### 1/5 — What a piece of junk, don't get it *2023-11-01, version 23.3.20* Ring central is supposed to be a great Voip phone, Telus is reselling it and it's totally mangled and barely works. Cuts out all the time. Support is useless as I have spent hours with them on my phone to try to resolve issues but NO RESOLUTION. I have been a week without office phone now and have lost hours of valuable time trying to resolve this. ### 1/5 — A terrible update *2023-09-29, version 23.3.20* Horrible…how ever thought text messages would be sent to the email inbox. Now everything in one place is a whole bunch of clutter. So why the change? There is now a “message” icon that indicates to start a chat with an email. Isn’t that what the “inbox” is for? A step….huge step backwards. Truly a cumbersome issue for good business…can we please have it changed back to the way it was. Text messages in “Messages” Emails in “Inbox” ….like EVERY app or software does. ### 2/5 — Frustrating Technical Issues Dim the Experience *2023-06-22* I’ve been a dedicated user of the Biz Connect app for several years now, appreciating its array of features and benefits. However, the past few weeks have been disappointing due to persistent technical issues. The app has started to crash constantly, so I need to delete and reinstall it to get a few days of regular operation. This cycle has become frustratingly repetitive and is significantly hampering my productivity. While I’ve enjoyed the app’s offerings over the years, these recent issues have marred my user experience considerably. I sincerely hope the developers can swiftly address these problems, as I believe the app has great potential when operating smoothly. For now, though, it’s an annoying hurdle to my daily routine. ### 1/5 — Spam calls *2022-08-19, version 22.2.20* After installing this app on m phone, I m getting too many spam calls ### 1/5 — Not getting texts *2022-07-29, version 22.2.20* Texts don’t come though. From what I’ve read it keeps trying to send for up to 5 days, but it just isn’t working. ### 1/5 — Missing billing *2022-04-19, version 22.1.20* Since no response downgrading rating. April 19,2022 ———- Wish you have integrated billing. I have to login from My Telus to setup automatic payment. Since I already using My Telus app for my personal account I couldn’t use phone app in this case. Business should be separate. It shouldn’t have been linked to My Telus. This is a big gap. Business customers like myself have to use browser to login to my Telus to use billing for Biz Connect with business user ID password. It’s a terrible design flaw. ### 2/5 — Calls are ridiculously quiet *2022-02-17, version 21.4.20* Come on Telus if I was 20 years older I wouldn’t be able to hear a thing. ## Most critical reviews (10 lowest-rated) ### 1/5 — So many failures *2026-01-27* So many network failures. Will say it’s forwarded but it’s not. Always network errors that you can’t even sign out of the app. It has so many bugs. ### 1/5 — SMS?? Nope *2025-10-01* Added with no success. You cannot text from the IOS computer app and while that seems to be status quo I cannot text from the phone either. This seems like low hanging fruit and despite an escalation a while ago I have not heard a single thing nor witnessed any fix within the app. ### 1/5 — Dropps calls all the time *2025-04-23* The app drops call all the time. Mostly incoming. When a ticket was put in with Telus they just blamed it on the connection of the phone. Although the call duration was the same for ever call drop as well as the same amount of time it takes for a missed call. It is clearly a issue with the app but they won’t recognize or try to fix the issue ### 1/5 — Sucks *2025-04-14* This app sucks!!! ### 1/5 — Junk *2025-04-11* Worse than regular RingCentral, no actual unified communications functions. False marketing and functionality claims. ### 1/5 — CALLER ID *2025-01-27* What in the world is this new update? You cannot see any callers phone number. All you can see is the city. This is a huge detriment. The only way to see their phone number is to try to add them to your iPhone or the contacts. This is ridiculous. I want the old app back. ### 1/5 — Terrible Technical Support and constant robo calls !! *2024-12-04* Spent hours and hours with tech department and the problems of robo/spam calls are unbelievable and told to upgrade my plan $$ to somehow get call control and now the app doesn’t work!! ### 1/5 — Je déteste *2024-04-13* Incapable d’entendre ou de répondre. Je vois le numéro de la personne qui appelle mais incapable d’entendre ou de parler. La personne au fini par raccrocher. Vraiment médiocre! ### 1/5 — This is the worst *2024-04-07, version 24.1.20* I will be cancelling my business account with Telus first thing Monday morning after a really awful year with this app. I get notifications when I’m not supposed to, don’t get notifications when I am, and this weekend I have been absolutely unable to receive any notifications while working a very important client event, despite me changing my availability hours in my account. This service is total garbage. ### 1/5 — Do not use this app *2024-02-17, version 23.4.20* Nothing but trouble!! ## Most praised reviews (10 highest-rated) ### 5/5 — Compatibility *2024-10-11* The app is almost flawless. I cycled through three other providers and apps prior to Telus and they all had something missing which was making my work much more frustrating. This app has it all and I’m very satisfied! Question for the developers: Is the app compatible with iOS 18.0.1? ### 5/5 — Best VoIP system in Canada *2024-02-21, version 23.4.20* Can’t beat Business Connect when it comes to features, customization, ease of use, and included tech support. So easy to make changes on the fly. Sound quality is amazing and I can integrate with all the important apps and websites that my business uses. ### 5/5 — Works very well *2021-08-13, version 21.2.30* Love everything about the app Very impressed. Been using for 2 years now and getting better all the time. ( updates ) One thing I would really like to see is to work with the watch ( calls coming in especially ) ### 5/5 — Fantastic addition to any business *2021-02-23, version 20.4.20* Practical tool for duplicating an office phone on a mobile device, creating flexibility and easier access to customers ### 5/5 — Love the app, and update is amazing *2020-05-27, version 20.1.30* I can now have my call logs and scheduled video conferences all within one app! I love the redesign too. Looks great. And the options that I’m able on the mobile app to set up vs with other VoIP services are unmatchable. And just like the Cell phone service, the VoIP line always has excellent connection! I might average 5 dropped calls per year! ### 4/5 — So much potential - almost there! *2026-02-22* We use this app for our business and for the most part it does the meat & potatoes of what it’s supposed to. We also love that anyone on our team from across the globe can use the app and make calls & texts regardless of where they are! I use the desktop app on my Mac and it’s made my workflow so much faster. Honestly, most of the glitches & dropped calls ppl experience on here is due to their cell phone coverage. This app purely uses data connect for all its services so it is a slave to how good your connection is. Now, where this app needs improvement. Sometimes the texts say they haven’t gone through when they have. I REALLY wish they would implement the RCS technology. SMS in 2026 feels like using a fax machine. You can’t even send GIF’s lol. Media such as pictures or god forbid videos come out looking like it’s the stone ages. Hopefully they continue to improve these features as the foundation of this is great! ### 4/5 — Email issues after update *2020-04-20, version 20.1.30* The app works well; however, after the update it doesn’t allow me to invite people to a video call using my work email. It forces me to use my AppleID email (which is my personal email) even though I’m signed into the app using my work email Please have the invites be sent from the email used to sign in ### 4/5 — You can finally change your ring tone! *2020-04-18, version 20.1.30* It’d be nice if you could pick your own or use the list of the system ring tones, but at least now you can choose one of their dozen or so different tones. ### 3/5 — Niveau sonore *2025-11-07* Ça fonctionne bien. Le gros bobo est que le son est 40% plus faible que l'application de mon iphone. J'ai constaté aussi une difficulté de mon interlocuteur à bien entendre car le son est trop faible. Je dois parler beaucoup plus fort pour pouvoir tenir la conversation. ### 3/5 — Appareil auditif *2022-11-17, version 22.3.21* Depuis la mise à jour ios 16 , je ne peux plus répondre avec mes appareils auditif pourtant quand j’appelle avec le iPhone régulier ca marche, svp , fait une mise à jour, merci --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*