# TELUS Connect (My Wi-Fi)

> Mobile management for TELUS home internet, Wi-Fi, and services. (iPhone/iPad app by TELUS Communications Inc..)

- Source: https://appshunter.io/ios/app/telus-connect-my-wi-fi/id1293756690 (this page in markdown: same URL + `.md`)
- Developer: [TELUS Communications Inc.](https://appshunter.io/developer/1351428851)
- Category: Utilities
- Price: Free
- Rating: 2.90/5 from 28 App Store ratings · 347 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 171 MB
- Languages: American English, French (France)
- Released: 2018-11-01
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/telus-connect-my-wi-fi/id1293756690/reviews.md

## What is TELUS Connect (My Wi?

Easily manage your TELUS home services from your mobile device!  Self-install TELUS products, set up parental controls, personalize your service and troubleshoot issues right at your fingertips.
 
Key features:
* Monitor devices connected to your network, check your data usage and your billing information
* View and change your Wi-Fi name/password, and manage your guest Wi-Fi
* Pause Wi-Fi device access, or set up schedules to take back family time
* Set up family safety features such as adult content controls and network security 
* Access personalized troubleshooting and recommendations to keep your services running smoothly
* Self-install your TELUS products, including Boost Wi-Fi, modems, TV boxes and more. Requires TELUS hardware or a self-install kit.


Requirements:
* TELUS Internet subscription in Alberta, British Columbia or Quebec
* My TELUS // Espace client account
* iOS 13 and later
* Feature availability may differ based on modem, region, and product subscription.

## Key features

- Monitor connected devices and data usage
- Change Wi-Fi name and password
- Manage guest Wi-Fi access
- Set Wi-Fi schedules and pause devices
- Configure parental controls and network security
- Self-install TELUS products
- Access personalized troubleshooting

## What do users think of TELUS Connect (My Wi?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Helpful for managing home network
- 💡 Useful parental controls

**Cons**

- 🐛 Frequent crashes and glitches
- 🔍 Inconsistent device detection
- ⚠️ Unreliable pausing/unpausing of devices
- 🤔 Confusing UI/UX
- 🔒 Security concerns (exposing neighbor's devices)

**Commonly reported bugs**

- Unable to log in or connect to home network
- Devices disappearing from the app
- Inconsistent behavior when pausing/unpausing devices

**Most requested features**

- Ability to schedule device access
- Improved visibility of connected devices and signal strength
- Integration of firewall rules and usage reporting
- Landscape mode support for tablets

## Recent user reviews (10 of 347)

All indexed reviews: https://appshunter.io/ios/app/telus-connect-my-wi-fi/id1293756690/reviews.md

### 1/5 — FIX ISSUE ALREADY!

*2026-08-17, version 5.35*

Since changing addresses, the app won’t let me use any of the parental management features for the devices. This is ridiculous! Fix this already plz! It’s been months!!!!

### 5/5 — Word well for what I need it for

*2026-08-15, version 5.35*

I use it to shut down wifi for my kids devices and mine when screen time locks are not enough. Plus it’s a great answer when the family relies on you to be the answer to “why is the internet not working” and I can tell them it’s the person in front of the device that is the issue. There are some things like multiple of the same device showing up in the list of recent devices but generally I’m able to determine what is what quickly and I was able to add a wifi extender very easily. Overall thankful for this app. Would be a bonus if I could control network settings like setting a dedicated 2gz frequency for IOT devices but again happy with it as is.

### 1/5 — Disappointed

*2026-08-13, version 5.35*

None of my devices that I previously added shows up anymore

### 1/5 — Broken

*2026-08-08, version 5.35*

I upgraded to purefibre 3G from 1.5 several weeks ago, and Telus Connect will no longer display devices connected or network security, tried the in app support with absolutely no response app just says try resyncing/rebooting which of cause I have done multiple times to no avail.

Absolutely NO SUPPORT for this app.

### 1/5 — Good app functionality

*2026-08-04, version 5.35*

Good app functionality but its a piece of $h!t and never work.

### 1/5 — Sucks

*2026-07-30, version 5.35*

It sucks

### 1/5 — No more app?!

*2026-07-28, version 5.35*

Telus rolls out an AI-plagued slop app alternative, "optional upgrade" is pure BS seeing as now TELUS Connect won't do anything but tell me to go try their artificial garbage.
I don't want your AI trash, I just want Connect back

### 4/5 — Fixed my problem

*2026-07-25, version 5.35*

They fixed my issue i had with the pause devises feature not working, i am happy with this app again.

### 2/5 — Wifi

*2026-07-25, version 5.35*

Devices are not pausing when they say they’re paused

### 1/5 — It is not working

*2026-07-23, version 5.35*

I am permanently locked in the upgrade to download smart home app page. And the smart home app cannot find the device.

## Frequently asked questions about TELUS Connect (My Wi

### What can I do with the TELUS Connect app?

The app allows you to manage your TELUS home internet and Wi-Fi services. You can monitor connected devices, check data usage, change Wi-Fi settings, set up parental controls, pause internet access for specific devices, and even self-install new TELUS products.

### How do I set up parental controls?

Within the app, you can access family safety features to set up adult content controls and enhance network security. This allows you to manage what content is accessible on your network and protect your family online.

### Is this app free to use?

Yes, the TELUS Connect app is free to download and use. However, it requires a TELUS Internet subscription in Alberta, British Columbia, or Quebec, and a My TELUS // Espace client account.

### What are the requirements to use this app?

To use the app, you need a TELUS Internet subscription in Alberta, British Columbia, or Quebec, and a My TELUS // Espace client account. The app also requires iOS 13 or later.

### Can I use this app to install new TELUS hardware?

Yes, the app supports self-installation of various TELUS products, including Boost Wi-Fi, modems, and TV boxes. This requires compatible TELUS hardware or a self-install kit.

## Version history (last 5 releases)

### 5.35 — 2026-02-16

* Bug fixes and improvements

### 5.33 — 2025-11-03

* Bug fixes and improvements

### 5.31.1 — 2025-07-29

Update the app regularly for the best experience. Here’s what’s included in our latest update:

- Routine updates and maintenance

Feel free to send us comments or questions through our in-app feedback in the menu - we’d love to hear from you.

### 5.30.0 — 2025-06-05

Update the app regularly for the best experience. Here’s what’s included in our latest update:

- Routine updates and maintenance

Feel free to send us comments or questions through our in-app feedback in the menu - we’d love to hear from you.

### 5.29.0 — 2025-04-30

Update the app regularly for the best experience. Here’s what’s included in our latest update:

- Routine updates and maintenance

Feel free to send us comments or questions through our in-app feedback in the menu - we’d love to hear from you.

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## More apps by TELUS Communications Inc.

- [TELUS TV+](https://appshunter.io/ios/app/telus-tv-plus/id467259446)
- [My TELUS](https://appshunter.io/ios/app/my-telus/id543953973)
- [TELUS Business Connect™](https://appshunter.io/ios/app/telus-business-connect/id925058301)
- [TELUS Wi-Fi Finder](https://appshunter.io/ios/app/telus-wi-fi-finder/id969622869)
- [Channel Events](https://appshunter.io/ios/app/channel-events/id1189277138)
- [Security](https://appshunter.io/ios/app/security/id1200050042)

All apps by TELUS Communications Inc.: https://appshunter.io/developer/1351428851

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*
