# TELUS eClaims — Direct billing on the go. > Mobile claims submission for independent healthcare professionals. (iPhone/iPad app by TELUS Health.) - Source: https://appshunter.io/ios/app/telus-eclaims/id1457225224 (this page in markdown: same URL + `.md`) - Developer: [TELUS Health](https://appshunter.io/developer/884824590) - Category: Finance, Utilities - Price: Free - Rating: 3.38/5 from 21 App Store ratings · 14 written reviews indexed - Age rating: 4+ - Requires: iOS 17.6 · 98 MB - Languages: American English, Canadian French - Released: 2020-01-18 - Data updated: 2026-08-17 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/telus-eclaims/id1457225224/reviews.md ## What is TELUS eClaims? With the eClaims app, submitting claims is easier, faster and more convenient than ever. No need to wait to get back to your computer to do your admin work. With just a few taps, you can quickly submit your clients’ claims on the go. Download the free app today and enjoy this time saving tool, perfect for independent extended healthcare professionals like: o Massage Therapists o Chiropractors o Acupuncturists o Naturopathic Doctors o Psychologists o Speech language pathologists o And others To learn more about and register for the free eClaims service, visit telushealth.com/eclaims ## Key features - Submit claims on the go - Faster claim processing - Convenient mobile access - Direct billing functionality - Time-saving tool ## Recent user reviews (10 of 14) All indexed reviews: https://appshunter.io/ios/app/telus-eclaims/id1457225224/reviews.md ### 1/5 — Doesn't let you login *2021-06-14* Double checked location and password. Doesn't work. ### 1/5 — signing up online *2021-03-04* I made an online registration to signup since their platform make it easy to do direct billing for clients. That was January and i haven't heard any update from Telus nor any confirmation email regarding my application. What i did was clicked the "forgot password" which i haven't even received from Telus and it showed having technical difficulties and call blah blah blah! So i called the number and to my dismay, for all the waiting, the customer representative said they didn't see any application or the business name/licence# and what she suggested was i make another registration and use a different email! For the sake of the stupid suggestion, i made another one but after all the steps and finalized the signing up, they didn't email a copy confirming my application which is of course they should send one (like when you pay and they give you receipt but this signup b*sh!t won't send you confirmation email so it's easy for them to tell you they didn't receive any signup). Bottom line, be prepared to experience what me and my colleagues went through on their online registration signup process. **Developer response:** Thanks for giving us details on your difficulties with the app. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 5/5 — Unusable *2020-12-31* Says my location isn’t on when it is. Can’t use this app. Deleted immediately **Developer response:** Thanks for giving us details on your difficulties with the app. Please try steps below to fix the issue: 1) Close "TELUS eClaims" app, if opened. 2) Go to Settings->Privacy->Location Services->Telus eClaims and click "While Using the App" 3) Start "TELUS eClaims" app. 4) Login to the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 1/5 — Location must be set to Canada *2020-12-20* Reset restart reopen - none of this works. My location is set to while app is running but I even tried ask. When I tried ask it says precise location is on and shows where I am but then still says I’m not in Canada :/ very frustrating. I’ve tried on various devices to no avail. **Developer response:** Thanks for giving us details on your difficulties with the app. The location issue is fixed. Please update the app to latest version 1.0.15 and try to login again. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 1/5 — Location service *2020-12-15* Hi, I can’t login, it keep asking me to turn on location service at the login page, which I did and this message keeps popping up non stop. Very frustrating. Please help. Thanks **Developer response:** Thanks for giving us details on your difficulties with the app. The location issue is fixed. Please update the app to latest version 1.0.15 and try to login again. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 3/5 — Location services *2020-12-08* It is not possible to log in. I get error message you must reside in Canada to use the App. Please update location setting. I check location services and it is set to on while using the app. **Developer response:** Thanks for giving us details on your difficulties with the app. Please try steps below to fix the issue: 1) Close "TELUS eClaims" app, if opened. 2) Go to Settings->Privacy->Location Services->Telus eClaims and click "While Using the App" 3) Start "TELUS eClaims" app. 4) Login to the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 1/5 — Can’t log in *2020-12-08* I’m running iOS 14.3 and I can’t even log in. It asks me to ensure my location settings are on, but there is no way for me to allow the app to “always” use my location; only “when I’m using it”, which apparently isn’t adequate. So I’m stuck at the login screen with no way to even get in. **Developer response:** Thanks for giving us details on your difficulties with the app. The location issue is fixed. Please update the app to latest version 1.0.15 and try to login again. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 5/5 — Location problem solved *2020-12-08* After setting your app location permissions to on when using the app, please be sure to close the app and reopen it. This help me get into the app with my login credentials.. I will try the app and update this review as needed. Thanks **Developer response:** Thanks for giving us details on your difficulties with the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 4/5 — Location difficulty *2020-12-04* I like the idea of the app. But when I try to choose a clinic location for my claim, I am unable to choose one of the locations. I am using light mode on my iPhone. **Developer response:** Thanks for giving us details on your difficulties with the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ### 5/5 — Liked the app. *2020-11-18* Card scanner is a great feature if it work. Clicking so many pictures is weird. Please fix it . **Developer response:** Thanks for giving us details on your difficulties with the app. Improvements to “scan your patient’s insurance card” functionality are available in the latest version of the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks. ## Frequently asked questions about TELUS eClaims ### What is TELUS eClaims? TELUS eClaims is a free mobile application designed to simplify and expedite the process of submitting client claims for independent healthcare professionals. It allows users to manage administrative tasks directly from their smartphones. ### Who can use TELUS eClaims? The app is specifically tailored for independent extended healthcare professionals. This includes professions like Massage Therapists, Chiropractors, Acupuncturists, Naturopathic Doctors, Psychologists, and Speech-language pathologists, among others. ### How does TELUS eClaims benefit users? TELUS eClaims offers a convenient and time-saving solution by enabling users to submit claims directly from their mobile devices, eliminating the need to wait until they are back at a computer for administrative work. ### Is TELUS eClaims free to use? Yes, TELUS eClaims is a free application. Users can download and utilize its direct billing and claims submission features without any cost. ### What devices support TELUS eClaims? Currently, TELUS eClaims is supported on iPhones. Users with compatible iOS devices can download and use the application. ### How often is TELUS eClaims updated? The latest version of TELUS eClaims is 1.0.30, which was last updated on July 17, 2026. While the last update date is in the future, this indicates ongoing development and maintenance for the application. ### What is the user rating for TELUS eClaims? TELUS eClaims has an average rating of 3.4 stars, based on 21 user ratings. This suggests a mixed but generally positive reception from its user base. ### Does TELUS eClaims have ads? No, TELUS eClaims does not contain advertisements. As a free application with no in-app purchases or ads, it provides an uninterrupted user experience. ## Version history (last 5 releases) ### 1.0.30 — 2026-07-17 Bug fixes ### 1.0.28 — 2024-10-27 FR PROD Support ### 1.0.27 — 2023-07-01 Bug fixes ### 1.0.26 — 2023-03-26 Big fixes ### 1.0.25 — 2022-09-26 Big fixes ## More apps by TELUS Health - [My Health Benefits](https://appshunter.io/ios/app/my-health-benefits/id671060840) - [TELUS EMR Mobile](https://appshunter.io/ios/app/telus-emr-mobile/id884824587) - [TELUS PharmaConnect](https://appshunter.io/ios/app/telus-pharmaconnect/id1452121212) - [Espri](https://appshunter.io/ios/app/espri/id1551400140) - [TELUS Health Virtual Pharmacy](https://appshunter.io/ios/app/telus-health-virtual-pharmacy/id1587019102) All apps by TELUS Health: https://appshunter.io/developer/884824590 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*