# TELUS EMR Mobile > Mobile EMR access for authorized TELUS Health EMR users. (iPhone/iPad app by TELUS Health.) - Source: https://appshunter.io/ios/app/telus-emr-mobile/id884824587 (this page in markdown: same URL + `.md`) - Developer: [TELUS Health](https://appshunter.io/developer/884824590) - Category: Medical - Price: Free - Rating: 2.71/5 from 17 App Store ratings · 20 written reviews indexed - Age rating: 17+ - Requires: iOS 12.0 · 40 MB - Languages: English, French - Released: 2014-06-18 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/telus-emr-mobile/id884824587/reviews.md ## What is TELUS EMR Mobile? Stay connected to your practice and your patients in the office and on the go. TELUS EMR Mobile helps extend the capability of your electronic medical record (EMR) solution. Access patient, schedule or clinic information, view and process labs, read or send messages and add encounter notes all from your mobile device or Internet browser. Join more than 13,000 physicians that use the app. Download the app. Pair your device. Get mobile. IMPORTANT: The TELUS EMR Mobile app is complimentary for TELUS Health EMR users. Access requires you to be an authorized user of a qualified, licensed installation of a TELUS EMR. Features: • Remotely access schedules, view patient charts and stay connected to other clinical information in the office, at the hospital, at home, or on the go • Take photos of patient symptoms from your smartphone or tablet, upload and save them directly to the patient’s chart in your EMR • Access and manage lab reports and take visit notes directly from a supported mobile device - on the go. • Access your EMR remotely - at the hospital, at home, on a house call, or even while travelling Download the app. ## Key features - Remote access to schedules and patient charts - View and process lab reports - Send and receive messages - Add encounter notes - Upload patient symptom photos to charts - Access EMR on the go ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/telus-emr-mobile/id884824587/reviews.md ### 4/5 — Helpful *2025-06-27* Super handy for quick simple tasks like dictating notes, sending prescriptions, reviewing labs etc. Would like to see some more functionality such as ability to fill requisitions, prescribeit integration, and more options when opening attached documents (rotate image, fax, etc.). ### 1/5 — Cant see my notes *2022-02-27* For some reason my notes are not showing up. Just blank ### 4/5 — Scanning *2022-01-20* Over all this is a very useful app. One feature that is not currently available and would be amazingly useful (especially with virtual care during the pandemic) is scanning. Currently photos can be taken and uploaded to the EMR but these photos cannot be emailed or faxed. The app should allow for scanning in pdf format from our phones. This way they could be securely uploaded without being saved in our phones - just like the photos are. But with the added bonus of being able to send them onward from the EMR. ### 4/5 — Great but some functionality still needed *2021-12-23* Has improved flat vastly over the last few years! I rely on this a lot when I’m not at home with my computer or at the office. But there are still a few things that need improving or fixing. First off why do I need to manually categorize just about every lab before I can review it (unlike on the desktop version)? This makes reviewing labs unnecessarily time consuming. Fix this please!!! Second thing, with all the remote work we are doing there are often forms that need filling and then scanning into the chart. Add a scanning feature similar to the the ability to add pictures!! That would be so useful and is very frustrating not to have. ### 1/5 — Not there yet *2021-08-21* App extremely slow to load and frequent errors make it hardly functional **Developer response:** A lot of time has passed since you rated the app. Have you seen the new features we added since you reviewed the app? By the way touch and face ID for iOS is coming to a release soon. If you want to share your experience with us please contact me at emrmobile@telus.com ### 2/5 — Great promise, failed delivery *2021-08-11* In concept an excellent way to access your EMR remotely with lots of built in functionality, however it is crippled by slow connection speed (regardless of wifi or data connection). Refreshes often timeout requiring a soft restart of the app. It is faster for me to login remotely via VPN on a PC to check my labs. It’s nice to see more updates to functionality, but all that is moot given the frustrating pace of the app. ### 3/5 — Good alternative when PSS on desktop is not available *2021-04-04* For some odd reason, the scroll feature is not available anymore, when editing notes. Please bring this back! **Developer response:** Sorry to hear that you are experiencing problems. As this is part of your EMR, you can call your EMR support when you experience problems with the EMR Mobile app. We have not removed scrolling from the app intentionally it is a bug and I will report it. however as I said before to have complete information about the issue, and your clinic, please call support and report the issue. I cannot identify you or the clinic based on your Apple ID. Thanks for letting us know and sorry for the delay in answering. ### 4/5 — Worthwhile *2021-02-22* This is a good way for a specialist to quickly scan the chart when not in the office The ability to call patient directly from app is great **Developer response:** Hello, I am glad you are finding the app useful, thanks a lot for your review. I also want to let you know that if you wish to share your experience with me and our design team to k help us improve the app, please email me at emrmobile@telus.com TELUS EMR Mobile Product Management ### 4/5 — Glad to have a mobile app *2020-12-09* It has been very useful to have a mobile app at all. I recognize the complexities of PS Suite might not translate 100% to mobile version. It’s helped me a lot to have it. Ability to bring in photos directly through app is Super useful. Ability to review and mark reports, message staff, add and edit notes— very convenient. Of course, it would be helpful to be able to adjust appointments, or to fax prescriptions. Maybe they’re working on it? Thanks. **Developer response:** Hello, I am glad you are finding the app useful, thanks a lot for your review. I also want to let you know that currently for PS Suite you can book a new appointment or cancel an existing one. Also if you have PS Suite eFax or Fax server, you can fax prescriptions from your mobile app, as long as the pharmacy in your address book has a valid fax number. If you wish to share your experience with me and our design team, please email me at emrmobile@telus.com and reference in the email your Apple !3456 ID so I can correlate it to this review. Keep updating your app, we are adding new functionality frequently. TELUS EMR Mobile Product Management ### 1/5 — Worst app, waste of time and phone space *2020-12-05* First, there are almost no relevant functions with this app. Second, the visuals are an absolute nightmare and seems to have been developed by someone who’s never used an app before or who does not understand the reality of a healthcare provider. Then, the whole app is not user friendly and crashes litteraly every 1-3 minutes. As an example, it crashed at least 5 times in the last 8 minutes. On top of all this, if you work in 2 different sites belonging to the same clinic, your calendars won’t merge. You’ll need two “accounts” with 2 different calendars. What a complete waste of time and headache. Speaking of the calendar, you can’t see more than a day at the time. This is ridiculous. It is a shame to call this nightmare an app. Shame on Telus for being so slow in the app game. Worst app in the history of apps. Worst of everything is it is very obvious that if you have a EMR from Telus other that Medesync, you’ll end up regretting it because Telus invests no money in their other EMR. Telus, next time, I suggest you hire a tech savy healthcare provider as a consultant to teach you a thing or two about the important functions needed in an app. **Developer response:** Sorry to hear that you are experiencing problems. As this is part of your EMR, you can call your EMR support when you experience problems with the EMR Mobile app. Also, I wanted to let you know, the app is frequently and actively used by more than 16,000 clinicians in Canada; most of them are happy, and keep on using it on regular basis, but as you they want to see more functionality being developed, which we are doing. I also wanted to let you know that we have several physicians on our design team, all of them with experience in EMRs, some of them with actual technical and software development background, 2 of them were founders of very successful Canadian EMRs. In addition to the many experienced developers, we also count with a complete user experience team. As part of the user experience, program we frequently interview existing and new users to understand better their needs, good and bad aspects of the app and their good and difficult experiences with it. Since I cannot identify you or your EMR from the app store reviews, please do not hesitate to contact me via emrmobile@telus.com to see if we can set a time for a call to understand better the issues you are facing. And please remember if the app crashes or does something that looks like a problem, please contact your EMR support number. Thanks for providing us feedback. TELUS EMR Mobile Product Manager ## Frequently asked questions about TELUS EMR Mobile ### What is TELUS EMR Mobile? TELUS EMR Mobile extends the capabilities of your TELUS Health EMR solution, allowing you to access patient, schedule, and clinic information remotely from your mobile device or internet browser. ### Who can use TELUS EMR Mobile? Access to TELUS EMR Mobile requires you to be an authorized user of a qualified, licensed installation of a TELUS EMR. It is complimentary for existing TELUS Health EMR users. ### What features does TELUS EMR Mobile offer? The app allows remote access to schedules and patient charts, viewing and processing of lab reports, sending messages, adding encounter notes, and uploading patient symptom photos directly to their charts. ### How many physicians use TELUS EMR Mobile? More than 13,000 physicians currently use the TELUS EMR Mobile app to stay connected to their practice. ### What devices is TELUS EMR Mobile compatible with? The app is designed to be used on supported mobile devices, including smartphones and tablets, as well as through an internet browser. ### What is the age rating for TELUS EMR Mobile? TELUS EMR Mobile has an age rating of 17+, indicating it is intended for adult users and professionals. ### When was TELUS EMR Mobile last updated? The latest version, 3.59.4, was released on August 2, 2024, indicating regular updates to the application. ### What is the user rating for TELUS EMR Mobile? TELUS EMR Mobile has an average rating of 2.7 stars based on 17 ratings, suggesting mixed user experiences. ## Version history (last 1 release) ### 3.59.4 — 2024-08-02 - Updated the iOS libraries to the latest versions to improve the overall security of the app For more information, visit https://help.telusemrmobile.com/en/96_Release_notes/Whats_New_3.59.4.htm Please keep your device systems updated; we recommend iOS 12 or later. TELUS EMR Mobile is supported only on iOS 11 or later. ## More apps by TELUS Health - [My Health Benefits](https://appshunter.io/ios/app/my-health-benefits/id671060840) - [TELUS PharmaConnect](https://appshunter.io/ios/app/telus-pharmaconnect/id1452121212) - [TELUS eClaims](https://appshunter.io/ios/app/telus-eclaims/id1457225224) - [Espri](https://appshunter.io/ios/app/espri/id1551400140) - [TELUS Health Virtual Pharmacy](https://appshunter.io/ios/app/telus-health-virtual-pharmacy/id1587019102) All apps by TELUS Health: https://appshunter.io/developer/884824590 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*