# TELUS Health CBT > Therapist-guided internet-based Cognitive Behavioral Therapy (iCBT) app. (iPhone/iPad app by Morneau Shepell Inc.) - Source: https://appshunter.io/ios/app/telus-health-cbt/id1476285858 (this page in markdown: same URL + `.md`) - Developer: [Morneau Shepell Inc](https://appshunter.io/developer/436292886) - Category: Health & Fitness - Price: Free - Rating: 4.30/5 from 69 App Store ratings · 66 written reviews indexed - Age rating: 12+ - Requires: iOS 15 · 51 MB - Languages: American English - Released: 2020-11-25 - Data updated: 2026-09-06 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/telus-health-cbt/id1476285858/reviews.md ## What is TELUS Health CBT? What is iCBT? iCBT is Internet-based Cognitive Behavioral Therapy (CBT). CBT is effective and commonly used for a variety of mental health concerns. ‘C’ is for cognitive and refers to what and how we think. ‘B’ is for behavioral or how we act. Cognitive-Behavioral is about the relationship between our thoughts, emotions, and behaviors. Those thoughts, emotions, and behaviours connect to our moods, our physical experiences, and events in our lives. Being aware of how negative thoughts about an event or experience might be affecting how we act, or perceive a situation, can change our emotional, behavioural and physical responses to it. TELUS Health CBT is CBT delivered by a therapist through an app. Combining a personalized therapist-guided program with digital tools and exercises to bring CBT to life wherever and whenever needed. Mobile access. Therapy that meets you where you are. Digital therapy means easy access available 24/7 from any mobile device making it easy to incorporate therapy into your daily life without the additional time and travel requirements of in-person therapy. Supported by a trained CBT therapist Every program includes a dedicated CBT therapist who will review all of the work and activities in the program. The therapist will guide the treatment plan accordingly, which may mean suggesting new activities or revisiting modules. The therapist is also available through via messaging to offer feedback and support. Interactive exercises and activities Each module contains activities, videos and assignments to help you learn, develop and practice new skills. Activities are seen by your therapist who will review and provide direction and support. How it works All programs will start with a clinically validated screening which assesses for depression, anxiety, substance abuse, mania, sleep, and other mental health conditions. The therapist will review the screening results to create a personalized program. Each program contains a series of modules that follow an established CBT framework: assessing your current state, education and lessons, skill building, reinforcement and reassessment. The therapist will guide you throughout by reviewing and providing feedback on all exercises and modules. When you are ready the therapist will make the next module available in your program. ## Key features - Therapist-guided CBT programs - Interactive digital exercises - Personalized treatment plans - 24/7 mobile access - Clinically validated screenings - Progress tracking and feedback ## What do users think of TELUS Health CBT? Overall sentiment: negative **Pros** - 👍 Great app, helpful tools - 👍 Life-changing program for anxiety - 👍 Comprehensive content beyond mental health - 👍 Invaluable life skills learned - 👍 Comforting to know not alone - 👍 Provides exactly what's needed - 👍 Great mix of app and real therapist - 👍 Therapist responds quickly - 👍 Not cluttered, easy to find - 👍 Videos are helpful - 👍 Simple but effective tools - 👍 Gained valuable coping skills - 👍 Super knowledgeable and free - 👍 Personalized therapist - 👍 Great for beginners - 👍 Well organized materials - 👍 Option to speak to a person anytime - 👍 Therapist is responsive - 👍 Free program is wonderful - 👍 Wonderful program, new insights - 👍 Great mental health app - 👍 Range of different programs - 👍 Licensed therapist guidance - 👍 Worth the work, skills learned - 👍 Really helpful for anxiety/panic - 👍 Better understanding of thinking patterns - 👍 Free service is great - 👍 Fantastic way to grow - 👍 Work on mindfulness - 👍 App is amazing - 👍 Highly recommend for mental health - 👍 Helpful strategies learned - 👍 Great service - 👍 Lucky to have you - 👍 Thank you for helping change life - 👍 Free and incredible program - 👍 Helpful!!! - 👍 Great app works well - 👍 Life Changer - 👍 Excellent app, informative - 👍 Motivated to make changes - 👍 Helpful for stress management - 👍 Understanding and supportive therapist - 👍 Ease of app - 👍 Powerful coping techniques **Cons** - 🐛 App doesn't save login info - 🐛 App doesn't work, try again later - 🐛 App broken, cannot type answers - 🐛 Videos do not play - 🐛 Content doesn't load - 🐛 Service unavailable for sign-in - 🐛 Very disappointing, therapist issues - 🐛 Mixed up timezones, rescheduled calls - 🐛 Paid $500 to self-teach - 🐛 Progress slowed by therapist unlocking modules - 🐛 Therapist switched unexpectedly - 🐛 Wish I could edit previous answers - 🐛 Example responses would be helpful - 🐛 App crashes a ton - 🐛 Only 5-10 mins learning per day - 🐛 Wait for therapist to unlock modules - 🐛 Cancelled program due to absence - 🐛 No need for therapist, let us read - 🐛 Juvenile delivery, repetitive questions - 🐛 Emphasis on breathing/stretching, not emotions - 🐛 Outdated program/module - 🐛 Not detailed enough, limited answer options - 🐛 No contact within 48 hours - 🐛 App uses phone space - 🐛 Log in issues, auto logs off - 🐛 'Remember Me' feature not working - 🐛 'Remember Me' not available on iOS - 🐛 Difficult for users with cognitive distortions - 🐛 Unhelpful for serious issues - 🐛 Interactions feel like a chatbot - 🐛 Scripted responses, not personalized - 🐛 Inaccurate responses - 🐛 Invalidating, leaves users feeling worse - 🐛 No recognition of external causes for feelings - 🐛 Overwhelming material in later modules - 🐛 Not a substitute for real counseling - 🐛 Lacks personal support, empathy, insight - 🐛 Terrible, not helpful - 🐛 Buggy, moves slowly - 🐛 Not obvious what to do next - 🐛 Modules don't check off - 🐛 Narrator tone irritating, speaks too fast - 🐛 Glitchy, text out of order - 🐛 Basic sessions, didactic approach - 🐛 Not recommended yet - 🐛 Negative comments are harsh - 🐛 First two modules not helpful - 🐛 Basic first modules - 🐛 Terrible, don't waste time - 🐛 Waste of time, not helpful - 🐛 Horrible app and service - 🐛 No guidance on what's next - 🐛 Terrible app - 🐛 Garbage, questionnaire leads nowhere - 🐛 People who designed it know nothing about mental health - 🐛 Confusing and laborious - 🐛 Back and forth emails for appointments - 🐛 Discouraging, eats energy - 🐛 No therapists on here - 🐛 Appointments screwed up - 🐛 Shameful, not therapists - 🐛 Read from a script, hung up on - 🐛 Preys on suffering people - 🐛 Nice idea, terribly executed - 🐛 Auto response for help - 🐛 Sell my info? - 🐛 No actual help provided - 🐛 Feeling more distressed - 🐛 GARBAGE, useless program - 🐛 Copy and paste answers - 🐛 Thieves preying on people - 🐛 Didn't open next module - 🐛 Joke of an app - 🐛 Not useful at all - 🐛 Reviews getting deleted - 🐛 Poorly worded questions - 🐛 No help with goal setting - 🐛 Lacks appropriate questions - 🐛 Minimal effort in creating tool - 🐛 Doesn't work, freezes on welcome screen **Commonly reported bugs** - App does not save login information - App does not work, shows 'try again later' - Cannot type answers in modules - Videos do not play - Content does not load - Sign-in service unavailable - App crashes frequently - App freezes on welcome screen - Text and headings are out of order in modules - Modules do not check off as completed - Login component automatically logs off users - 'Remember Me' feature not functional - Notification feature for therapist messages was missing (now added) **Most requested features** - Save login information - Allow editing of previously entered answers - Provide example responses for questions - Improve user-friendliness for those with cognitive distortions - Add more personalized therapist interactions - Better integration with other apps like Runkeeper - Improve module progression and clarity - Add notifications for therapist messages - More detailed support for specific issues - Better goal setting assistance - More interactive therapist explanations - Improve app stability and reduce crashes - Allow users to progress through modules at their own pace - Offer more advanced content beyond basic self-care - Provide more robust support for users with serious mental illness - Improve the tone and pacing of narrator voices - Fix text alignment issues in modules - Implement a dark mode option - Provide clearer guidance on next steps after modules - Improve the appointment scheduling system - Offer more flexibility in module completion deadlines - Allow users to access content without therapist intervention - Provide more in-depth explanations of CBT concepts - Ensure therapist responses are genuinely personalized and empathetic ## Recent user reviews (10 of 66) All indexed reviews: https://appshunter.io/ios/app/telus-health-cbt/id1476285858/reviews.md ### 2/5 — Crashes Frequently *2026-08-13* The app rarely opens for me and I’m finding that I need to uninstall and reinstall every time I try to use it. ### 1/5 — Worst app ever *2026-08-07* Have to delete and add app every time I use it because it just stays on the same screen ### 5/5 — Excellent application *2026-03-16, version 1.3.66* It’s a great app and has a ton of helpful tools. The new UI is great and easy to navigate ### 5/5 — A Life-Changing Program That Goes Beyond Mental Health *2026-03-04* I cannot recommend the CBT app highly enough. This program has been transformative for my anxiety. The therapist guidance is exceptional - approachable, respectful, professional, and genuinely available. It’s comforting to know I’m not alone in this struggle. What impressed me most is how comprehensive this goes. Beyond mental health content, I have learned invaluable life skills: breathing techniques, mindfulness, sleep optimization, exercise, PMR, gratitude journaling, and human connection. During times of confusion and uncertainty, this app provides exactly what I need. Highly recommended. ### 3/5 — Have to re-login everytime *2025-11-23, version 1.3.61* The all itself is fine but I wish they save my login info so I don’t have to type it in everytime ### 1/5 — Doesn’t work *2025-09-18, version 1.3.59* The app doesn’t work. It just keeps telling me to try again later. The website works though. ### 1/5 — App not worth it *2024-12-18, version 1.3.55* I was disappointed with this app. When using their modules there are questions you have to answer in order to advance in the module. This app is broken and won’t let you type in the answers. I contacted support and their solution was to use Chrome. Why have an app if you’re just telling people to use chrome?? ### 2/5 — Videos do not play *2024-10-01, version 1.3.55* What good is an app that’s broken, where the content doesn’t load? ### 1/5 — Cannot sign in *2024-05-18* Like others have said, the app keeps giving “service unavailable.” Instead, I have been logging in via mobile browser. ### 1/5 — Very Disapointing *2024-01-31, version 1.3.49* 2 weeks waiting for initial therpaist call. After initially singing up, I booked my first appointment and they didn't have anything for a week. They mixed up the timezones when I first booked, I booked thinking it was EST, then they emailed saying it was MST. Hours before first appointment they emailed saying they had to reschedule. I rescheduled ANOTHER week later only to sit waiting for the call for 30 minutes and nobody called. You can move forward from the first module on your own without the initial therapist appointment. Been stuck waiting 2 weeks and now will either need to wait more until they fix this mess or just give up on this app. Like someone else said - this app is for people struggling, and I feel more distressed now than when I first signed up. ## Frequently asked questions about TELUS Health CBT ### What is TELUS Health CBT? TELUS Health CBT is an app that delivers Internet-based Cognitive Behavioral Therapy (iCBT). It combines a personalized therapist-guided program with digital tools and exercises to help users manage mental health concerns by understanding the relationship between their thoughts, emotions, and behaviors. ### How does the therapy process work? All programs begin with a clinically validated screening to assess various mental health conditions. A trained therapist reviews these results to create a personalized program. The program consists of modules with activities, videos, and assignments that the therapist guides you through, providing feedback and making new modules available as you progress. ### Is this app free to use? Based on the provided information, the app is available for free. There are no mentions of in-app purchases or advertisements, suggesting it is a free service. ### What mental health conditions can this app help with? The app's initial screening assesses for conditions such as depression, anxiety, substance abuse, mania, and sleep issues. The therapist-guided CBT approach is effective for a variety of mental health concerns. ### Can I access therapy anytime and anywhere? Yes, the app offers mobile access, meaning therapy is available 24/7 from any mobile device. This digital approach makes it easy to incorporate therapy into your daily life without the need for in-person appointments. ## Version history (last 5 releases) ### 1.3.71 — 2026-08-27 Bug Fixes. ### 1.3.70 — 2026-07-13 Bug Fixes ### 1.3.69 — 2026-06-16 Bugfixes ### 1.3.68 — 2026-05-11 Bugfixes ### 1.3.66 — 2026-02-19 Bug Fixes ## Apps similar to TELUS Health CBT | App | Rating | Price | Category | | --- | --- | --- | --- | | [DiveThru](https://appshunter.io/ios/app/divethru/id1383605874) | 4.4 (110) | Free | Health & Fitness | | [Starling: Get Mentally Fit](https://appshunter.io/ios/app/starling-get-mentally-fit/id6467989915) | — | Free | Health & Fitness | | [TELUS Health Wellbeing](https://appshunter.io/ios/app/telus-health-wellbeing/id1627569346) | 4.9 (2,868) | Free | Health & Fitness | | [Homewood Health](https://appshunter.io/ios/app/homewood-health/id6469552619) | — | Free | Health & Fitness | | [MindShift CBT - Anxiety Relief](https://appshunter.io/ios/app/mindshift-cbt-anxiety-relief/id634684825) | 4.3 (512) | Free | Health & Fitness | | [Remii by Insight Psychological](https://appshunter.io/ios/app/remii-by-insight-psychological/id6739165031) | — | Free | Health & Fitness | ## More apps by Morneau Shepell Inc - [My EAP](https://appshunter.io/ios/app/my-eap/id436292883) - [My EAP for iPad](https://appshunter.io/ios/app/my-eap-for-ipad/id472033758) - [myPlans Connect](https://appshunter.io/ios/app/myplans-connect/id639101059) - [MyAbiliti](https://appshunter.io/ios/app/myabiliti/id1011642047) - [TELUS Health Student Support](https://appshunter.io/ios/app/telus-health-student-support/id1112006222) - [My Migo](https://appshunter.io/ios/app/my-migo/id1172059012) All apps by Morneau Shepell Inc: https://appshunter.io/developer/436292886 ## Related topics [telus health cbt](https://appshunter.io/ios/topics/telus-health-cbt) · [copingcard cbt mental health](https://appshunter.io/ios/topics/copingcard-cbt-mental-health) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*