# TELUS Health Connect — Connecting to your health > Patient portal for appointment management, secure messaging, and virtual visits. (iPhone/iPad app by TELUS Health.) - Source: https://appshunter.io/ios/app/telus-health-connect/id1637125240 (this page in markdown: same URL + `.md`) - Developer: [TELUS Health](https://appshunter.io/developer/884824590) - Category: Medical - Price: Free - Rating: 4.73/5 from 10,262 App Store ratings · 141 written reviews indexed - Age rating: 17+ - Requires: iOS 13.0 · 106 MB - Languages: American English, French (France) - Released: 2022-12-18 - Data updated: 2026-09-03 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/telus-health-connect/id1637125240/reviews.md ## What is TELUS Health Connect? TELUS Health Connect allows patients to easily connect to their healthcare provider’s clinic and be an active participant in their own health journey. With TELUS Health Connect, patients can book and manage appointments and complete pre-visit questionnaires on their mobile devices. Connect to your health wherever you are with the TELUS Health Connect app. With TELUS Health Connect, you can: • Register as a new patient with participating clinics • Book, manage and view your clinic appointments • Communicate safely with your clinician through 2-way messaging • Complete and submit health questionnaires from your clinic • Join virtual visits with your clinician from your mobile device ## Key features - Connect to healthcare provider - Book and manage appointments - Complete pre-visit questionnaires - Secure 2-way messaging with clinician - Join virtual visits - Register as a new patient ## What do users think of TELUS Health Connect? Overall sentiment: negative **Pros** - 👍 Convenient and time-saving for doctor communication - 👨‍⚕️ Helpful and responsive doctors (Dr. Fleck mentioned) - 🚀 Simple and easy to navigate interface - ⚡ Quick setup process - 💬 Effective for messaging with healthcare providers **Cons** - 🐛 Persistent login issues and authentication failures - 🔄 Constant forced logouts between sessions - ⏱️ Slow app performance and timeouts - 🔐 Poor account recovery for changed email addresses - ❌ Inconsistent app functionality across devices - 🔔 Broken notification badge that won't clear - 🌐 Clinic information randomly disappears or resets - 📱 Crashes during Google account login - 🔗 Broken password reset and confirmation email links - ⚠️ Virtual visit functionality doesn't work - 🚫 Cannot reschedule appointments in app - 🔐 Biometric/Face ID login doesn't function properly - 🔍 Poor search functionality for clinics - 💾 Password manager and autofill not supported - 🎨 Language settings randomly switch to French - 📋 Missing appointment display functionality - 💊 Limited prescription renewal capabilities **Commonly reported bugs** - Login loop - app asks to login repeatedly without progressing - Session timeout errors followed by 'Not Authorized' messages - Email confirmation links redirect to App Store instead of confirming account - Password reset links redirect to login page instead of reset form - App crashes when attempting Google account login - Biometric login toggle doesn't function despite being enabled - Persistent 'new message' notification badge that cannot be cleared - App freezes on privacy terms screen preventing scrolling - Clinic information randomly removed after updates - Virtual visit screen stuck on 'provider will join shortly' - Invalid credentials error despite correct password entry - App won't progress past birthdate/health card entry during registration - Inconsistent functionality across different devices (iPhone vs iPad) - App requires daily reinstallation to function - Internal server errors during login attempts - Broken password manager support blocking autofill - Eyeball password visibility buttons non-functional - Form fields freeze during signup requiring app restart - Ads appearing on appointment booking interface **Most requested features** - Documented account recovery process for email changes - Prescription renewal functionality - Persistent login sessions with biometric support - Proper password reset flow without re-login requirement - Working Face ID/biometric authentication - Password manager compatibility - Reliable virtual visit functionality - In-app appointment rescheduling - Canadian date format (dd/mm/yyyy) support - Multi-account support that actually works - Persistent notification badge fixes ## Recent user reviews (10 of 141) All indexed reviews: https://appshunter.io/ios/app/telus-health-connect/id1637125240/reviews.md ### 1/5 — Garbage *2026-08-18* Signed up and immediately the app doesn’t let you log in. Total wast of my time. Garbage app! ### 1/5 — Terrible *2026-08-07* Won’t let me register. Frustrated that my medical clinic requires I use an app. Appalled that Telus has anything to do with my medical records. I might have found this convenient and possibly useful if it let me register with my clinic but the “next” button is just greyed out and all of my information is entered. ### 1/5 — Frustrating *2026-07-31* Giving up after 5 tries to complete setting up …emails sent to confirm spins back to staring point ### 5/5 — Easy booking & online appointments *2026-07-27* I like the ease of being able to book online as well as seeing a practitioner online. This service saves a lot of time wasted travelling to a doctor’s office. ### 1/5 — broken app *2026-07-14* the search bar doesn’t even work smh **Developer response:** Hello, Thank you for reaching out to us. We appreciate you bringing this to our attention. We understand how frustrating it is when features aren't working as expected, and we take your feedback seriously. Our team would like to help you get this resolved. We're here to support you through this issue. Please don't hesitate to reach out to us directly at chrconnectsupport@telus.com with any additional details, and we'll be happy to assist. ### 1/5 — Log in *2026-07-09* Unable to log in. Confirm email wont work. Tired of trying. **Developer response:** Hello, We sincerely appreciate you sharing this feedback. We completely understand your frustration—login and email confirmation issues are definitely valid concerns, and we're here to help. Our support team would be happy to assist you in getting back into your account. Please contact us at chrconnectsupport@telus.com and we'll work with you to resolve this as quickly as possible. Thank you for your patience. ### 1/5 — Worst App Ever *2026-07-06, version 26.8.0* On two separate occasions my drs office has sent me communication through this app. I have not been able to access at all. The app keeps sending me in circles confirming my email. The on line help is useless. ### 1/5 — Doesn’t work *2026-06-29, version 26.7.7* The app does not work at all, extremely slow buffering. Can’t search the clinic name, address, city, or doctor name in the search bar. Scrolled through, which took 30 minutes and my clinic still was not there. I would not recommend any clinic use this app. ### 5/5 — Caring doctor *2026-06-24, version 26.7.7* Dr. Gheriani Is an amazing ENT specialist, has lots of support for his patients . Happy face is what I will remember him by , kind and above all a good listener. Thank you dr. Gheriani for your care and hard work towards your patients. Mak Khayam ### 1/5 — Horrible app and inexistent support *2026-06-21, version 26.7.7* This app is quite clunky and not user friendly. On top of this, I can’t go back to my clinic. I opened three support request and the only think I have is the promise of a reply in two business days and nothing else. No one go back to me and I can’t use the app anymore. That Telus is horrible I knew before and they keep showing lack of care for their customers. ## Frequently asked questions about TELUS Health Connect ### What does TELUS CHR Connect do? TELUS CHR Connect allows patients to connect with their healthcare provider's clinic. It enables you to book and manage appointments, complete pre-visit questionnaires, communicate securely with your clinician, and join virtual visits directly from your mobile device. ### What are the key features of TELUS CHR Connect? Key features include the ability to register as a new patient with participating clinics, book, manage, and view appointments, communicate safely with your clinician through 2-way messaging, complete and submit health questionnaires, and join virtual visits from your mobile device. ### Is TELUS CHR Connect free to use? Yes, the TELUS CHR Connect app is free for patients to download and use. There are no in-app purchases or subscription fees associated with accessing its core functionalities. ### What kind of devices is TELUS CHR Connect compatible with? The app is designed for use on mobile devices, allowing patients to connect to their health records and manage their healthcare needs wherever they are. Specific operating system requirements are typically found in the app store listing. ### How can I use TELUS CHR Connect for my healthcare? You can use TELUS CHR Connect to actively participate in your health journey. This includes streamlining appointment management, completing necessary forms before visits, engaging in secure communication with your doctor, and attending virtual appointments conveniently. ## Version history (last 5 releases) ### 26.9.1 — 2026-08-24 Our team has been hard at work fixing bugs and improving performance. ### 26.9.0 — 2026-08-13 We’ve made improvements and fixed bugs to give you a smoother, more reliable experience managing your care. ### 26.8.0 — 2026-06-30 We've added the ability to filter by phone visit in online booking and have improved the password reset flow. We've also made improvements to messages, payments, and syncing with your connected health apps. ### 26.7.7 — 2026-06-10 We’ve made improvements and fixed bugs to give you a smoother, more reliable experience managing your care. ### 26.7.5 — 2026-05-06 We’ve made improvements and fixed bugs to give you a smoother, more reliable experience managing your care. ## More apps by TELUS Health - [My Health Benefits](https://appshunter.io/ios/app/my-health-benefits/id671060840) - [TELUS EMR Mobile](https://appshunter.io/ios/app/telus-emr-mobile/id884824587) - [TELUS PharmaConnect](https://appshunter.io/ios/app/telus-pharmaconnect/id1452121212) - [TELUS eClaims](https://appshunter.io/ios/app/telus-eclaims/id1457225224) - [Espri](https://appshunter.io/ios/app/espri/id1551400140) - [TELUS Health Virtual Pharmacy](https://appshunter.io/ios/app/telus-health-virtual-pharmacy/id1587019102) All apps by TELUS Health: https://appshunter.io/developer/884824590 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*