# TELUS Health Connect — user reviews > 143 indexed App Store user reviews of TELUS Health Connect by TELUS Health, rated 4.73/5 from 10,262 ratings. - Source: https://appshunter.io/ios/app/telus-health-connect/id1637125240/reviews - App overview in markdown: https://appshunter.io/ios/app/telus-health-connect/id1637125240.md ## What do users think of TELUS Health Connect? Overall sentiment: negative **Pros** - 👍 Convenient and time-saving for doctor communication - 👨‍⚕️ Helpful and responsive doctors (Dr. Fleck mentioned) - 🚀 Simple and easy to navigate interface - ⚡ Quick setup process - 💬 Effective for messaging with healthcare providers **Cons** - 🐛 Persistent login issues and authentication failures - 🔄 Constant forced logouts between sessions - ⏱️ Slow app performance and timeouts - 🔐 Poor account recovery for changed email addresses - ❌ Inconsistent app functionality across devices - 🔔 Broken notification badge that won't clear - 🌐 Clinic information randomly disappears or resets - 📱 Crashes during Google account login - 🔗 Broken password reset and confirmation email links - ⚠️ Virtual visit functionality doesn't work - 🚫 Cannot reschedule appointments in app - 🔐 Biometric/Face ID login doesn't function properly - 🔍 Poor search functionality for clinics - 💾 Password manager and autofill not supported - 🎨 Language settings randomly switch to French - 📋 Missing appointment display functionality - 💊 Limited prescription renewal capabilities **Commonly reported bugs** - Login loop - app asks to login repeatedly without progressing - Session timeout errors followed by 'Not Authorized' messages - Email confirmation links redirect to App Store instead of confirming account - Password reset links redirect to login page instead of reset form - App crashes when attempting Google account login - Biometric login toggle doesn't function despite being enabled - Persistent 'new message' notification badge that cannot be cleared - App freezes on privacy terms screen preventing scrolling - Clinic information randomly removed after updates - Virtual visit screen stuck on 'provider will join shortly' - Invalid credentials error despite correct password entry - App won't progress past birthdate/health card entry during registration - Inconsistent functionality across different devices (iPhone vs iPad) - App requires daily reinstallation to function - Internal server errors during login attempts - Broken password manager support blocking autofill - Eyeball password visibility buttons non-functional - Form fields freeze during signup requiring app restart - Ads appearing on appointment booking interface **Most requested features** - Documented account recovery process for email changes - Prescription renewal functionality - Persistent login sessions with biometric support - Proper password reset flow without re-login requirement - Working Face ID/biometric authentication - Password manager compatibility - Reliable virtual visit functionality - In-app appointment rescheduling - Canadian date format (dd/mm/yyyy) support - Multi-account support that actually works - Persistent notification badge fixes ## Newest reviews (14 of 143) ### 1/5 — Does not work *2026-06-11, version 26.7.7* Terrible app for health plus medical appts. Simply IMPOSSIBLE TO SETUP AN ACCOUNT THAT WORKS. BOOOOOOO ### 1/5 — Resetting password *2026-06-02, version 26.7.5* Repeatedly loops back to login page rather than being able to create new password. Tried deleting the app but it forces you to download it to reset the password but,again, it loops back to login. ### 1/5 — Not a fan *2026-06-02, version 26.7.5* Very slow. When I want to make an appointment, I want to do so quickly. It was quicker for me to call. Hopefully it will speed up 🤔 ### 1/5 — Don’t work *2026-05-27, version 26.7.5* Bonne idée, mais ça ne marche pas, la page fait juste loader à l’infini ### 1/5 — Difficult to find clinics *2026-05-25, version 26.7.5* I found this app very useless for finding clinics not user friendly ### 1/5 — Camera is always on *2026-05-21, version 26.7.5* The camera is always on while using the app, it feels very invasive. ### 3/5 — Print *2026-05-20, version 26.7.5* It would be nice if you could print your documents. Or email them to your own verified email. ### 1/5 — Dont recommend *2026-05-19, version 26.7.5* This app is very poorly designed. It does not let me add connections. Zero support, have to wait 2 business days for someone to help. ### 1/5 — Camera Privacy *2026-04-30, version 26.7.2* Camera indicator green light is on all the time, even if you’re not using it while using the app. ### 2/5 — Buggy *2026-04-30, version 26.7.2* Still can’t make an appointment. Video is glitching constantly turns off audio and video when moving screen horizontally to vertically ### 1/5 — Terrible waste of time *2026-04-29, version 26.7.1* What’s terrible app. Unable to use… Just goes blank ….. ### 1/5 — Cannot reset password *2026-04-01, version 26.5.1* Trash ### 2/5 — Reset Password *2026-03-26, version 26.5.1* I don’t know how to reset my password!!!! Not clear!!!!!! ### 3/5 — Messaging Layout is Horrible *2026-03-16, version 26.4.3* The messaging page should be as simple as a chat window. Why do each message look like an email from Gmail? Also, could you please simplify the messaging so the latest message is always at the top? Currently, you have to scroll all the way down to see the newest message. It would be great if it resembled other chat apps or at least prioritized new messages. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-09-05, version 26.9.1* Received some material from a physio and downloaded the app which I created an account for with my email address. I then received an email to validate said account, clicking the validate link in the email opened the app with options to resend a validation email and nothing more. I’m not sure how companies of this size can develop such terrible software, like the very most basic functionality required doesn’t work, how does this pass QA ? ### 1/5 — Garbage *2026-08-18, version 26.9.0* Signed up and immediately the app doesn’t let you log in. Total wast of my time. Garbage app! ### 1/5 — Terrible *2026-08-07, version 26.8.0* Won’t let me register. Frustrated that my medical clinic requires I use an app. Appalled that Telus has anything to do with my medical records. I might have found this convenient and possibly useful if it let me register with my clinic but the “next” button is just greyed out and all of my information is entered. ### 1/5 — Frustrating *2026-07-31, version 26.8.0* Giving up after 5 tries to complete setting up …emails sent to confirm spins back to staring point ### 1/5 — broken app *2026-07-14, version 26.8.0* the search bar doesn’t even work smh ### 1/5 — Log in *2026-07-09, version 26.8.0* Unable to log in. Confirm email wont work. Tired of trying. ### 1/5 — Worst App Ever *2026-07-06, version 26.8.0* On two separate occasions my drs office has sent me communication through this app. I have not been able to access at all. The app keeps sending me in circles confirming my email. The on line help is useless. ### 1/5 — Doesn’t work *2026-06-29, version 26.7.7* The app does not work at all, extremely slow buffering. Can’t search the clinic name, address, city, or doctor name in the search bar. Scrolled through, which took 30 minutes and my clinic still was not there. I would not recommend any clinic use this app. ### 1/5 — Horrible app and inexistent support *2026-06-21, version 26.7.7* This app is quite clunky and not user friendly. On top of this, I can’t go back to my clinic. I opened three support request and the only think I have is the promise of a reply in two business days and nothing else. No one go back to me and I can’t use the app anymore. That Telus is horrible I knew before and they keep showing lack of care for their customers. ### 1/5 — Trying to book an appointment *2026-06-20, version 26.7.7* BEFORE Tellus , it was very easy to book an appointment online. It should have been left as is. It’s ridiculous now and very frustrating. Again, I am unsuccessful trying to book. I see, even to write a review now, you need to choose a nickname, another waste of time, trying to choose a nickname that isn't ‘already taken’. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Customer Service *2026-09-04, version 26.9.1* Have had a few issues getting set up, but a responsive, friendly and efficient team has been working with me, and so helpful. Waiting on my correct birthdate to be entered so I can complete the questionnaire, but am sure this will be done before my appointment, as the team hasn't let me down yet! Thanks to all 🤍 ### 5/5 — Easy booking & online appointments *2026-07-27, version 26.8.0* I like the ease of being able to book online as well as seeing a practitioner online. This service saves a lot of time wasted travelling to a doctor’s office. ### 5/5 — Caring doctor *2026-06-24, version 26.7.7* Dr. Gheriani Is an amazing ENT specialist, has lots of support for his patients . Happy face is what I will remember him by , kind and above all a good listener. Thank you dr. Gheriani for your care and hard work towards your patients. Mak Khayam ### 5/5 — Wonderful app *2026-06-05, version 26.7.5* Great for scheduling appointments and this is in the realm of health care. ### 5/5 — Frustation *2026-04-06, version 26.6.0* I a 81 yrs old female. Try to follow instructions but often taken to a place I do not want,need or understand.( tested for any brain disorder nut my cognitive ability 100 per cent. Confirmed but medical professional.). Hope you can guide me to the correct procedure❤️. ### 5/5 — Annie Montplaisir très professionnel et très attentionnée 🌷 *2026-04-05, version 26.6.0* Merci ### 5/5 — Very Convenient and Helpful *2026-03-06, version 26.4.1* TELUS Health Connect makes it easy to access healthcare services and communicate with doctors quickly. The app is simple to use and very helpful for managing health appointments and information. ### 5/5 — Services *2026-01-27, version 26.1.0* Such a wonderful service quick and efficient especially for families and friends looking after a senior . ### 5/5 — Works nice *2025-10-06, version 25.11.0* Well it got 5 ⭐️. It did what it was suppose to do. It’ll updated if the experience changes. ### 5/5 — Great result s *2025-08-22, version 25.9.0* Awesome doctor. Had great help from Dr Fleck. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*