# TELUS Health MyCare — Virtual Care & Prescriptions > Virtual clinic for online doctor consultations and prescription requests in Canada. (iPhone/iPad app by TELUS Communications Inc..) - Source: https://appshunter.io/ios/app/telus-health-mycare/id1438405874 (this page in markdown: same URL + `.md`) - Developer: [TELUS Communications Inc.](https://appshunter.io/developer/1351428851) - Category: Medical - Price: Free - Rating: 4.46/5 from 66,703 App Store ratings · 76 written reviews indexed - Age rating: 17+ - Requires: iOS 15.1 · 151 MB - Languages: American English, Canadian French - Released: 2019-01-30 - Data updated: 2026-09-14 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/telus-health-mycare/id1438405874/reviews.md ## What is TELUS Health MyCare? TELUS Health MyCare™ is your virtual clinic for seeing a healthcare provider or online doctor in Canada (provincial restrictions apply). Skip the waiting room with virtual care appointments and online prescription requests available from the comfort of home. TELUS Health MyCare is Canada's #1 most trusted online healthcare platform.* VIDEO CONSULTATIONS: Get face-to-face video conversations with primary care healthcare providers (provincial restrictions apply) from the comfort of your home or wherever works best for you. ONGOING CARE FOR MENOPAUSE AND WEIGHT MANAGEMENT CARE: We’re with you for every step of your journey. Our membership plans start with a face-to-face video conversation and continue with support through a dedicated chat with your Nurse Practitioner. Book additional appointments with counsellors and dietitians to further support your journey. You’ll always have the expert guidance you need to feel your best at your fingertips. CARE YOU CAN TRUST: You'll receive care from licensed Canadian Nurse Practitioners. Nurse Practitioners in our Weight Management program follow Obesity Canada Clinical Practice Guidelines. Nurse Practitioners in our Menopause Care Program all follow Menopause Society Guidelines and are led by Menopause Society Certified practitioners. All doctors are licensed in the provinces they provide care in. MEDICATION DELIVERY: Use your local pharmacy or get your prescriptions delivered quickly and discreetly right to your door through our TELUS Health Virtual Pharmacy. SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare's clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. TELUS Health MyCare is LegitScript certified. Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team. LANGUAGE / LANGUE The app is available in English and French. For more information visit: telus.com/mycare DISCLAIMER: Voted #1 most trusted Online Healthcare Platform brand by Canadian consumers based on the BrandSpark® Canadian Trust Study, years 2023 to 2026. The decision to prescribe is based on the independent judgement of the healthcare practitioner and on the individual's needs, medical history, and contraindications. ## Key features - Virtual video consultations with healthcare providers - Online prescription requests - Ongoing care for menopause and weight management - Medication delivery options - Secure and private patient data handling - Available in English and French ## Recent user reviews (10 of 76) All indexed reviews: https://appshunter.io/ios/app/telus-health-mycare/id1438405874/reviews.md ### 2/5 — Lacking information *2026-09-04, version 111.0.0* I don’t like that I have to access a separate link and login to get appointment notes and prescription details. Had an appointment for my 5 year old daughter, and the login info they provided wouldn’t allow me to access the appointment details/prescription. No confirmation in the app regarding the prescription. Also, calling for support at AM MST and they’re closed?! ### 1/5 — Telus Health - AWEFUL!!! *2026-09-04, version 111.0.0* This business is a joke with terrible service - Don’t waste your time trying to get an appointment by calling them - They are complete idiots! ### 1/5 — No appointments available *2026-08-25, version 110.0.0* Big joke ### 1/5 — Completely useless and nonsensical *2026-08-16, version 110.0.0* Why even have this service if there are no appointments available until the middle of 2027? This is completely absurd! ### 5/5 — Great doctor *2026-08-15, version 110.0.0* I am very pleased with this Dr. She goes above and beyond. Highly recommend her. ### 2/5 — Doesn’t care about patient health *2026-08-12, version 110.0.0* No longer gives a prompt to book a follow up appointment for lab results, so unable to go over or renew prescriptions and thus threatens patient healthcare. ### 1/5 — No appointment available + bad interface. *2026-07-31, version 110.0.0* I scrolled and tapped the whole calendar day-by-day. There are no available appointments. Why do I have to tap on each day to see if there are any appointments available? Just show me the dates where there are availability. ### 1/5 — Never any available appointments *2026-07-30, version 110.0.0* I have tried to book an appointment multiple times over the past few weeks and there are never any available appointments. It didn’t used to be like this. ### 2/5 — It would be nice to see the same doctor *2026-07-29, version 110.0.0* I used to be able to see the same doctor and everything was great, now I can’t :( ### 1/5 — Garbage service. *2026-07-17, version 110.0.0* I need 2 prescriptions fill out by a doctor. Dr states he can only prescribe 1/2 as I’m a new patient and he does not know me nor see the other prescription on file. I say fine, this imbecile says bye and hangs up the phone. Don’t waste your time people. They’re scheming for money and the government is the target. Not us, we’re just collateral ## Frequently asked questions about TELUS Health MyCare ### What is TELUS Health MyCare? TELUS Health MyCare is a virtual clinic offering online doctor consultations and prescription requests with licensed Canadian healthcare providers. It provides convenient access to medical care from home. ### Who can use TELUS Health MyCare? This service is for residents in Canada seeking virtual healthcare. Provincial restrictions may apply to the availability of certain services and providers. ### What types of ongoing care does TELUS Health MyCare offer? TELUS Health MyCare provides ongoing care programs for menopause and weight management. These include video consultations, dedicated chat support with Nurse Practitioners, and access to counsellors and dietitians. ### How is my data secured with TELUS Health MyCare? TELUS Health MyCare prioritizes data security and privacy, meeting industry and legal standards. Patient data is securely transmitted using industry-recognized encryption methods and retained according to national best practices. ### Can I get prescriptions delivered through TELUS Health MyCare? Yes, you can use your local pharmacy or opt for quick and discreet prescription delivery to your door through the TELUS Health Virtual Pharmacy. ### Is TELUS Health MyCare available in multiple languages? The app is available in English and French. Appointments are scheduled in English by default, but can be in French in Quebec. Contact support for other language requests. ### What is the age rating for TELUS Health MyCare? TELUS Health MyCare has an age rating of 17+, indicating it is intended for adult users. ### How often is TELUS Health MyCare updated? The latest version of TELUS Health MyCare is 109.1.0, and it was last updated on May 20, 2026. This suggests a regular update schedule. ## Version history (last 5 releases) ### 111.0.0 — 2026-08-25 In this release, we fixed some minor bugs. Thank you for using TELUS Health MyCare. ### 110.0.0 — 2026-07-13 This latest version includes our two new menopause and weight management membership programs. ### 109.1.0 — 2026-05-20 In this release, we’ve fixed some minor bugs. Thank you for using TELUS Health MyCare. ### 109.0.0 — 2026-05-06 This latest version includes our two new menopause and weight management membership programs. ### 108.1.0 — 2026-02-26 In this release, we fixed some minor bugs. Thank you for using TELUS Health MyCare. ## More apps by TELUS Communications Inc. - [TELUS TV+](https://appshunter.io/ios/app/telus-tv-plus/id467259446) - [My TELUS](https://appshunter.io/ios/app/my-telus/id543953973) - [TELUS Business Connect™](https://appshunter.io/ios/app/telus-business-connect/id925058301) - [TELUS Wi-Fi Finder](https://appshunter.io/ios/app/telus-wi-fi-finder/id969622869) - [Channel Events](https://appshunter.io/ios/app/channel-events/id1189277138) - [Security](https://appshunter.io/ios/app/security/id1200050042) All apps by TELUS Communications Inc.: https://appshunter.io/developer/1351428851 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*