# TELUS Health MyPet > Virtual veterinary care for cats and dogs, offering consultations and prescriptions. (iPhone/iPad app by TELUS Communications Inc..) - Source: https://appshunter.io/ios/app/telus-health-mypet/id1610392294 (this page in markdown: same URL + `.md`) - Developer: [TELUS Communications Inc.](https://appshunter.io/developer/1351428851) - Category: Medical - Price: Free - Rating: 4.93/5 from 861 App Store ratings · 21 written reviews indexed - Age rating: 12+ - Requires: iOS 15.1 · 148 MB - Languages: Canadian English, Danish, Finnish, Canadian French, German (Germany), Norwegian Bokmål, Swedish - Released: 2022-08-18 - Data updated: 2026-09-14 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/telus-health-mypet/id1610392294/reviews.md ## What is TELUS Health MyPet? Experience veterinary care reimagined with TELUS Health MyPet. Connect virtually with our pet experts for help with minor health issues, prescriptions, dietary guidance, and behaviour support. From prevention to treatment, we deliver 5-star pet care to keep your pets healthy and happy. Get expert veterinary care for common concerns including: -Eye & ear issues -Skin problems & allergies -Minor stomach issues -Parasite control -Urinary care & house training -Diet & nutrition advice -Behavioural concerns -General wellness questions Start caring for your pet in a whole new way. Download TELUS Health MyPet for free today. Our services: Veterinary consults: $95 Vet Technician consults: $40 Prescription service fee: $30 (flat fee per consult if applicable) All fees are subject to applicable taxes. Receipts are provided after each consultation. Prices may vary during promotional periods. Frequently Asked Questions Who is TELUS Health MyPet for? TELUS Health MyPet serves pet owners needing veterinary care, especially those without a regular vet or when their family vet is unavailable. We complement in-person clinics by offering care during off-hours or when immediate visits aren't possible. While not intended as a replacement for regular veterinary care, we provide a convenient option for many pet health needs. What types of pets can we help with? We currently provide virtual care for cats and dogs. When should I book a consultation with a veterinarian versus a vet technician? Book with a vet if you’re concerned about new symptoms, need medication for your pet, or require adjustments to current medication. Book with a vet technician for help with behavior, training, weight management, nutrition, life stage care, or preventive care. Note: Vet technicians cannot diagnose or prescribe medications. Who are the vets? TELUS Health MyPet vets are experienced professionals who are licensed to practice in their respective provinces and are trained in video-based care. All our vets maintain high clinical standards and are affiliated with local clinics. How does prescription delivery work, and are there any fees involved? Prescription delivery is offered through our affiliated clinics: Little Paws Animal Clinic in BC and Little Paws powered by TELUS Health in ON. This service may include delivery and/or service fees and is not available in all areas. You can choose to have prescriptions filled at a pharmacy of your choice, which may have its own fees and delivery options. Service hours: Available 7 days a week: Weekdays 9am to 8pm Weekends: 9am to 5pm All times local To learn more, visit telus.com/mypet For our terms and conditions, visit telus.com/mypetterms *5-star pet care rating based on post-consult practitioner ratings and customer feedback collected within the TELUS Health MyPet app. Ratings reflect individual user experiences and do not guarantee specific outcomes. ## Key features - Virtual veterinary consultations - Prescription services - Dietary guidance - Behavioral support - Skin and ear issue treatment - Parasite control advice ## Recent user reviews (10 of 21) All indexed reviews: https://appshunter.io/ios/app/telus-health-mypet/id1610392294/reviews.md ### 5/5 — Dr. Jessica Belyk *2026-06-15* My goodness that was so quick and easy and she was so incredibly lovely and informative! I will be recommending this service to all of my loved ones. ### 5/5 — Great vet! *2026-05-24* The vet was amazing and friendly and gave great advice ### 5/5 — Great vets! *2026-05-16* We’ve used this service a few times and it’s always been great. Vets are friendly, knowledgeable and we’ll continue using this service. ### 1/5 — Setup experience terrible *2026-03-10* It’s nothing short of a joke. Offered with phone plan yet no setup and no one even explaining what it is or how to initiate. Found the app, had verification pin and email verified yet account number- which Telus verified was correct would not work. Was told to delete app and clear cache and redownload. Still nothing. Giant waste of time. ### 5/5 — Outstanding experience *2025-08-09* This is the fourth time I’ve used My Pet and every time has been an outstanding experience. They’re friendly, engaged, knowledgeable and clear in their guidance. I’m truly grateful. ### 5/5 — Easy to use! *2025-05-23* With 2 x 35kg+ dogs and 2 cats this app is amazing ### 5/5 — Amazing, thorough and informative!! *2025-04-22* TELUS Health MyPet is an amazing service to use, especially if you have time constraints and/or your pet is nervous to do in-office visits! Dr. Norwich thoroughly assessed my boy, Mico and gave me sound and informative advice! I am very grateful for this service! Thank you, TELUS Health MyPet!! ### 5/5 — Great service *2025-03-26* Awesome service! I really appreciate being able to review the notes left by the technician after a consultation. The app is well-designed, easy to use, and the call quality is excellent. ### 5/5 — Teddys Appointment *2025-02-18* We’re incredibly helpful , we are so thankful you have this service available. ### 5/5 — Exceeded my expectations *2024-09-19* Dr Sonja was amazing. She explained everything and set up follow up appointments for me (included in the initial vet consultation cost) to ensure my pup(s) get the care they need. This was my first tele-vet visit and I’m so grateful for this service. I will absolutely be using it again. **Developer response:** We're so glad you had a good experience at your appointment with Dr. Cehun! Thank you for the positive review. ## Frequently asked questions about TELUS Health MyPet ### What is TELUS Health MyPet? TELUS Health MyPet is a mobile application that provides virtual veterinary care for cats and dogs. It allows users to connect with licensed veterinarians and vet technicians for consultations on various health, dietary, and behavioral concerns. ### What types of pets does TELUS Health MyPet support? Currently, TELUS Health MyPet provides virtual care services exclusively for cats and dogs. The app does not support other types of pets at this time. ### When should I book a vet versus a vet technician on TELUS Health MyPet? Book a veterinarian for new symptoms, medication needs, or prescription adjustments. For behavior, training, weight management, nutrition, or preventive care, a vet technician is recommended. Vet technicians cannot diagnose or prescribe medication. ### How much does a consultation cost on TELUS Health MyPet? Veterinary consults are priced at $95, while Vet Technician consults are $40. A prescription service fee of $30 may apply per consult if needed. All fees are subject to applicable taxes. ### Does TELUS Health MyPet offer prescription delivery? Yes, prescription delivery is offered through affiliated clinics like Little Paws Animal Clinic and Little Paws powered by TELUS Health. Delivery and service fees may apply, and availability varies by area. You can also choose to fill prescriptions at a pharmacy of your choice. ### What are the service hours for TELUS Health MyPet? TELUS Health MyPet is available 7 days a week. Weekday hours are from 9 am to 8 pm, and weekend hours are from 9 am to 5 pm, all times local. ### Is TELUS Health MyPet suitable for urgent pet emergencies? TELUS Health MyPet is designed for common concerns and general wellness, not for immediate life-threatening emergencies. For critical situations, it is recommended to seek immediate in-person veterinary care at an emergency clinic. ### How are the vets on TELUS Health MyPet qualified? The veterinarians on TELUS Health MyPet are experienced professionals licensed to practice in their respective provinces. They are trained in video-based care and maintain high clinical standards, often affiliated with local clinics. ## Version history (last 5 releases) ### 26.30.0 — 2026-08-05 Our latest update has a few app enhancements and bug fixes. Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at telushealthmypet@telus.com. ### 26.24.0 — 2026-07-07 Update the app regularly for the best experience. Here’s what’s included in our latest update: * Pet Profile Pictures – Upload and display your pet's photo in their profile. * Various other app improvements and bug fixes Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at telushealthmypet@telus.com. ### 26.20.0 — 2026-06-08 Our latest update has a few app enhancements and bug fixes. Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at telushealthmypet@telus.com. ### 26.18.0 — 2026-05-20 Our latest update has a few app enhancements and bug fixes. Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at telushealthmypet@telus.com. ### 26.14.2 — 2026-04-22 Our latest update has a few app enhancements and bug fixes. Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at telushealthmypet@telus.com. ## More apps by TELUS Communications Inc. - [TELUS TV+](https://appshunter.io/ios/app/telus-tv-plus/id467259446) - [My TELUS](https://appshunter.io/ios/app/my-telus/id543953973) - [TELUS Business Connect™](https://appshunter.io/ios/app/telus-business-connect/id925058301) - [TELUS Wi-Fi Finder](https://appshunter.io/ios/app/telus-wi-fi-finder/id969622869) - [Channel Events](https://appshunter.io/ios/app/channel-events/id1189277138) - [Security](https://appshunter.io/ios/app/security/id1200050042) All apps by TELUS Communications Inc.: https://appshunter.io/developer/1351428851 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*