# TELUS Health One — Previously Lifeworks

> Integrated mental, physical, and financial wellbeing support with 24/7 access to resources and professionals. (iPhone/iPad app by Work Angel Technology Ltd.)

- Source: https://appshunter.io/ios/app/telus-health-one/id662088737 (this page in markdown: same URL + `.md`)
- Developer: [Work Angel Technology Ltd](https://appshunter.io/developer/662088740)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 9,670 App Store ratings · 185 written reviews indexed
- Age rating: 12+
- Requires: iOS 18.0 · 186 MB
- Languages: Australian English, Afrikaans, Amharic, Arabic, Azerbaijani, Bangla, Bosnian, Bulgarian, Croatian, Czech and 42 more
- Released: 2013-06-21
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/telus-health-one/id662088737/reviews.md

## What is TELUS Health One?

• TELUS Health One makes care more accessible, bringing together mental, physical and financial wellbeing and allowing you to receive the support you need when, where, and how you prefer.

• Available on this app, TELUS Health EAP gives you access to 24/7 support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and more. 

• Access a large and diverse network of counselors for mental health appointments virtually, by phone, and in person.

• Leverage a searchable online library of wellbeing content and clinically verified resources.

• Exclusively with TELUS Total Mental Health, receive care plans that suit your unique needs, choose your counselor and get additional guidance from care navigators.

## Key features

- Mental, physical, and financial wellbeing support
- 24/7 EAP services
- Counselor network access
- Virtual, phone, and in-person appointments
- Online wellbeing content library
- Personalized care plans

## What do users think of TELUS Health One?

Overall sentiment: negative

**Pros**

- 👍 Easy to navigate
- 💡 Helpful wellness content
- 🚀 Fast and responsive app
- 🤝 Great customer service

**Cons**

- 🐛 Frequent crashes and bugs
- ⏱️ Slow loading times
- 📊 Lack of integration with fitness trackers
- 🤖 Impersonal and robotic experience

**Commonly reported bugs**

- Login issues and inability to access account
- Broken features and non-functioning app
- Sync and connectivity problems

**Most requested features**

- Improved step tracking and fitness integration
- More personalized and human-centric approach
- Faster response times and reliable performance

## Recent user reviews (10 of 185)

All indexed reviews: https://appshunter.io/ios/app/telus-health-one/id662088737/reviews.md

### 2/5 — Turtle Speed

*2026-08-05, version 7.14.0*

Love the app benefits. But it just moves entirely too slow.

### 5/5 — Great support!

*2026-07-31*

Update: we were able to resolve an issue regarding forced sign-outs and an app update has improved the end-user experience.  Thank you!

Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Garbage app

*2026-07-27, version 7.13.0*

I can’t even login and I’ve already missed two appointments as result

### 1/5 — App crash + repeated sign in prompts

*2026-07-27, version 7.13.0*

Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.

### 1/5 — Terrible company

*2026-06-09, version 7.10.0*

Service is awful, absolutely impossible to speak to a person

### 1/5 — Travailleur social

*2026-05-08*

Difficile d’obtenir un rdv.

**Developer response:** Bonjour, nous sommes désolés que vous ayez un problème avec notre application. Si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

### 5/5 — Creative

*2026-05-02*

this is a very creative way to motivate people to take better care of themselves. It helps to bring self-awareness to the surface to stay engaged with well-being for oneself.

### 1/5 — No content

*2026-03-26*

Content doesn’t exist in the topics I tried

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 2/5 — Demander d’aide

*2026-03-25*

Besoin de plus connection pour réussir à parler à quelqu’un et 2 semaine plus tard aucun retour sauf des messages disant qu’une recherche d’intervenant est en cours. Service lent et complexe

**Developer response:** Merci pour vos commentaires. Nous aimerions comprendre les problèmes que vous rencontrez avec notre application - si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

### 1/5 — Can’t sign in

*2026-03-18*

Every time I try to log in the screen never loads -it’s blank. I refresh several times and nothing. Basically can’t use it at all because the log in function is broken

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

## Frequently asked questions about TELUS Health One

### What does TELUS Health One do?

TELUS Health One makes care more accessible by bringing together mental, physical, and financial wellbeing. It allows users to receive the support they need when, where, and how they prefer, including 24/7 assistance for various life challenges.

### What kind of support is available through TELUS Health One?

The app provides access to 24/7 support for mental health care, as well as assistance in areas like legal and financial matters, child and elder care, career services, and nutrition. It also offers a searchable online library of wellbeing content and clinically verified resources.

### How can I access mental health care with this app?

You can access a large and diverse network of counselors for mental health appointments. Support is available virtually, by phone, and in person, allowing you to choose the method that best suits your needs.

### Is there a cost to use TELUS Health One?

Based on the provided information, the app is free to use and does not have in-app purchases or ads. Specific services or premium features, if any, are not detailed in the description.

### Who is this app designed for?

This app is designed for individuals seeking comprehensive support for their mental, physical, and financial wellbeing. It is particularly useful for those who want convenient access to professional counseling and a wide range of wellbeing resources.

## Version history (last 5 releases)

### 7.16.0 — 2026-08-25

Thanks for using LifeWorks.

This release we've been busy squashing bugs and improving the app.

### 7.15.0 — 2026-08-11

Thanks for using LifeWorks.

This release we've been busy squashing bugs and improving the app.

### 7.14.0 — 2026-07-28

Thanks for using TELUS Health One. 

This release we’ve been busy squashing bugs and improving the app.

### 7.13.0 — 2026-07-13

Thanks for using LifeWorks.

This release we've been busy squashing bugs and improving the app.

### 7.12.0 — 2026-06-30

Thanks for using LifeWorks.

This release we've been busy squashing bugs and improving the app.

## Apps similar to TELUS Health One

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [GreenShield+](https://appshunter.io/ios/app/greenshield-plus/id6468092828) | 4.7 (38) | Free | Business |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*