# TELUS Health One — user reviews

> 185 indexed App Store user reviews of TELUS Health One by Work Angel Technology Ltd, rated 4.70/5 from 9,670 ratings.

- Source: https://appshunter.io/ios/app/telus-health-one/id662088737/reviews
- App overview in markdown: https://appshunter.io/ios/app/telus-health-one/id662088737.md
- Rating breakdown: 5★ 8,046 · 4★ 804 · 3★ 360 · 2★ 128 · 1★ 332

## What do users think of TELUS Health One?

Overall sentiment: negative

**Pros**

- 👍 Easy to navigate
- 💡 Helpful wellness content
- 🚀 Fast and responsive app
- 🤝 Great customer service

**Cons**

- 🐛 Frequent crashes and bugs
- ⏱️ Slow loading times
- 📊 Lack of integration with fitness trackers
- 🤖 Impersonal and robotic experience

**Commonly reported bugs**

- Login issues and inability to access account
- Broken features and non-functioning app
- Sync and connectivity problems

**Most requested features**

- Improved step tracking and fitness integration
- More personalized and human-centric approach
- Faster response times and reliable performance

## Newest reviews (17 of 185)

### 2/5 — Turtle Speed

*2026-08-05, version 7.14.0*

Love the app benefits. But it just moves entirely too slow.

### 2/5 — Demander d’aide

*2026-03-25*

Besoin de plus connection pour réussir à parler à quelqu’un et 2 semaine plus tard aucun retour sauf des messages disant qu’une recherche d’intervenant est en cours. Service lent et complexe

**Developer response:** Merci pour vos commentaires. Nous aimerions comprendre les problèmes que vous rencontrez avec notre application - si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

### 2/5 — No Shows

*2026-02-27*

When I sign up for someone to call me, 3 times now, no one does, then I get an email to say my appointment has been cancelled. No explanation. Times I have been able to speak with someone, rebooking an appointment, same thing. I have booked again, final attempt.

**Developer response:** Thank you for your feedback. If you haven't already, please contact us at one.telushealth.com/help so that we can assist with this.

### 2/5 — Not as expected

*2025-11-15*

I thought they would be able to offer some forms of suggestions, instead of just listening to what I have to say. I don’t like the fact that they always try to give neutral opinions such as “what do you think or what do you want that could be different than xyz” I dont find it to be much help at all.

**Developer response:** Thank you for your feedback. We'd like to understand in more detail - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — What a joke

*2025-10-20*

What an absolute waste of time my experience with this company has been. All of these great services are advertised but accessing them is nearly impossible???Not to mention just about every employee I've spoken with has been very rude and unhelpful. I called today after being told over chat that I couldn't be helped in booking an appointment and was then transferred to three other people essentially saying that I was transferred w/ no further context on how this could have happened to the wrong number. Just curious, are these people trained at all? I work in customer service so I'm usually very patient and forgiving in these instances, but the last guy I spoke with who ended up laughing AT(not with) me for getting the wrong number and being unable to find help from any of his coworkers(???) was the last straw. Not only pathetic but RUDE. Consider the fact that the people looking to use these services are struggling in life and are trying to find help. Compassion goes a long way and it's clear that these employees weren't trained to value that. Wish I could give zero stars honestly.

**Developer response:** Thank you for your feedback. The technical support team would like to assist in directing this information to the right team - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Can’t use

*2025-10-09*

Got kicked out of the program so can’t use anyway

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Would not recommend

*2025-09-18, version 6.68.0*

The app, much like the website is unnecessarily difficult to use and bugs out constantly. Anxiety issues will be worse after trying to book an appointment with them.

### 1/5 — Navigate

*2025-07-18*

Difficult

**Developer response:** Thank you for your feedback. We'd like to understand the issues you are having with our app - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 3/5 — Not for resource information

*2025-07-08, version 6.63.0*

For general resources such as a referral to an attorney this app is not useful.

### 1/5 — Terrible tech support

*2025-06-16*

Despite attempts via email, there is no resolution to tech issues on login etc with the Apps that continue to come up preventing me from using the device I pay into. Frustrating. And there is no voice to connect with, just emails!! Terrible sadly

**Developer response:** Thank you for your feedback. We'd like to understand the issues you are having with our app - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 2/5 — Unable to enter height and weight

*2025-06-16*

I have tried the app support option but it sent me to a generic website. 
I am trying to enter my vitals. At the weight and height page, I enter my weight. But when I enter the first digit of my height, the app crashes. It doesn’t matter which value I enter first. The mere entry of the first digit of the other value crashes the app. 
I’ll use the app for other things for now.

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 4/5 — Bonne ressource

*2025-06-12*

J’ai utilisé le service plusieurs fois et j’ai arrêté parce que je me suis dirigé vers un autre style de service plus personnalisé.  Avec vous, je recevais des dépliants avec des bons conseils, mais impersonnel. Exemple, la fameuse phrase: prenez le temps de penser à vous. Ok, bien sûr c’est un principe bien logique. Mais moi, personnellement, dans ma vie, avec mes contraintes, mes goûts. Comment je fais ça, prendre soins de moi. Voilà.

### 1/5 — Be weary!

*2025-05-26, version 6.60.0*

I was using the chat feature to find out how to set up services and was asked for my username and password and mother’s maiden name. The typing was off too, so pretty sure the app was compromised. When I go to their website, it has a “verify you are human” box to click, which I did not after learning that is another way how hackers are getting to you. A search found a huge data breach.

### 1/5 — No support

*2025-05-18*

Have to reimburse from OHIP and the only way is to getting through Telus. Been months, I sent several emails, still dont hear anything from them.

**Developer response:** Thank you for your feedback. We'd like to understand the issues you are having with our app - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — You need the ability to control notifications

*2025-04-20*

Anytime I download this app or try to set it up. I get persistent notifications and within the app. There are no way to mark them as red and there is no control in settings to disable notifications for this application.

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Please allow for clearing of notifications

*2025-03-14, version 6.55.0*

App is okay, but I am stuck with a persistent “12” under my notifications and there are no notifications settings within the app to block this or an option in the app to mark all notifications as read.   Please develop this small addition.

### 1/5 — Don’t bother

*2025-03-04*

App is horrible lol. Just don’t bother. I’m surprised they have 4.6 stars.

**Developer response:** Thank you for your feedback. We'd like to understand the issues you are having with our app - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

## Most critical reviews (10 lowest-rated)

### 1/5 — Garbage app

*2026-07-27, version 7.13.0*

I can’t even login and I’ve already missed two appointments as result

### 1/5 — App crash + repeated sign in prompts

*2026-07-27, version 7.13.0*

Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.

### 1/5 — Terrible company

*2026-06-09, version 7.10.0*

Service is awful, absolutely impossible to speak to a person

### 1/5 — Travailleur social

*2026-05-08*

Difficile d’obtenir un rdv.

**Developer response:** Bonjour, nous sommes désolés que vous ayez un problème avec notre application. Si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

### 1/5 — No content

*2026-03-26*

Content doesn’t exist in the topics I tried

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Can’t sign in

*2026-03-18*

Every time I try to log in the screen never loads -it’s blank. I refresh several times and nothing. Basically can’t use it at all because the log in function is broken

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Work step challenge

*2026-02-10*

Have tried and tried to sync my Garmin watch to app even googled it will sync but doesn’t show my actual steps for the day very disappointing being the be been smashing my daily steps

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Privatization of healthcare

*2025-11-27*

Telus corporation doesn’t belong anywhere near my health! Invest in our systems not these criminals!

### 1/5 — Inoperative

*2025-11-14*

The app doesn’t work whatsoever! Half of my coworkers can access the other half can’t! At first I thought it was because of the device or the service! Turns out it’s neither! It’s choosy and needs to be fixed! Zero out of 10 and I’m only giving one star because giving none isn’t an option 😒

**Developer response:** Thank you for your feedback. We'd like to understand the issues you are having with our app - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 1/5 — Fonctionnement incompréhensible

*2025-11-10*

J’ai voulu avoir un spécialiste. J’explique mes besoins et une intervenante me contacte. La personne me dit qu’il ne reste que 1h30 sur mes 5 heures de programme d’aide aux employés. J’ai voulu un avocat pour les frais de succession suite à la mort de mon père en mars. Une avocate me contacte, j’ai du tout lui expliquer de nouveau et elle me dit que ce n’est pas sa spécialité. Elle m’a pris une heure sans aucun service. J’ai utilisé le service par l’application (télé médecine? Je ne sais pas)… 2h30…. Aucune preuve…. Je suis déçu. Je paie sans aucun service.

**Developer response:** Merci pour vos commentaires. L'équipe de soutien technique souhaite vous aider à transmettre cette information à la bonne équipe - si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

## Most praised reviews (10 highest-rated)

### 5/5 — Great support!

*2026-07-31*

Update: we were able to resolve an issue regarding forced sign-outs and an app update has improved the end-user experience.  Thank you!

Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.

**Developer response:** Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

### 5/5 — Creative

*2026-05-02*

this is a very creative way to motivate people to take better care of themselves. It helps to bring self-awareness to the surface to stay engaged with well-being for oneself.

### 5/5 — Great App for Employee Resources

*2025-08-26*

The app is my go to for supporting employee well being as an HR professional. It’s truly one of my favorite EAP sites.

### 5/5 — Maddie bright

*2024-07-28, version 6.40.0*

lol

### 5/5 — Thanks

*2024-05-05, version 6.34.0*

Great and friendly service

### 5/5 — Amazing Counsellors, Efficient Support

*2024-03-31, version 6.32.0*

The counsellors with Telus Health are really amazing. They’re always professional and timely and they record notes and give personalized, helpful feedback, they’re really listening to everything you’re telling them and trying to help you as much as they can with their given expertise. Andrew, Allen have all given me such great support and help during all times of the day I am really so thankful for them being there for me when I feel I had no one else to rely on they’re really a great resource that I recommend you to try out if you are privy to.

### 5/5 — Gift card

*2023-01-27, version 6.1.0*

Fast and easy to get around app

### 5/5 — Helpful

*2022-11-07, version 5.81.0*

Very helpful 👍

### 5/5 — Great

*2022-08-21, version 5.77.0*

Great app does what it says on the tin.

### 5/5 — Self help Lifecoach

*2022-04-24, version 5.68.0*

LifeWorks has supported me through loss of colleagues and parents to guidance with my team. They help helped me see and get on top off stress. The team are great!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*