# TELUS Health Student Support — user reviews > 73 indexed App Store user reviews of TELUS Health Student Support by Morneau Shepell Inc, rated 2.99/5 from 112 ratings. - Source: https://appshunter.io/ios/app/telus-health-student-support/id1112006222/reviews - App overview in markdown: https://appshunter.io/ios/app/telus-health-student-support/id1112006222.md - Rating breakdown: 5★ 45 · 4★ 5 · 3★ 3 · 2★ 8 · 1★ 45 ## Newest reviews (17 of 73) ### 2/5 — TELUS Health Plusses and Shortcomings *2026-03-04, version 11.0.19* This particular service has its merits. The expediency with which you can be connected with a professional is impressive, however their constraints through TELUS are truly prohibitive for patients seeking legitimate help. Although you can have a decent initial consultation conversation with a counselor, they can only offer you resources in your area (supposedly) IF those resources are available in the TELUS database. I felt like there is no semblance of legitimate advice during an initial meeting aside from delivering alternative companies/clinics for the benefit of TELUS. ### 4/5 — Chat can be extremely helpful *2024-10-04, version 10.4.1* If you’re feeling overwhelmed by all your tasks, they can kind of help you figure out prioritization skills. The counselor I chatted with was pretty cool. He helped me break down my responsibilities into three groups of importance, and now I feel 70% less overwhelmed than before the chat. I give a 4 bc you can’t always get a “Walter” like I just did. ### 1/5 — Rude counselor *2024-07-03, version 10.3.7* Tried to make an appointment with a counselor. The counselor immediately hung up when the appointment began, attempted to follow up and restart the call. The counselor was extremely rude in their response to me and refused to meet during the scheduled appointment slot. ### 2/5 — Counselor was sooo unhelpful *2024-04-24, version 10.3.5* They made me feel worse ### 2/5 — Wanna be gaslighted? *2024-04-21, version 10.3.5* I was using this app to have someone to help me with grounding when I needed that. Many folks were helpful. The last one asked me straight away if I am reaching for the same reason. I asked “Why”, and the person said that I should go to a counselor. Well, I didn’t ask to send me elsewhere, just needed some support at the moment, the connection with another live being. I find such approach unethical and in disagreement with the service purpose: isn’t the idea behind it having access to help anytime anywhere? My case didn’t require neither counseling nor observation. However, the person I communicated with was ignorant even to ask how they can actually help me. Don’t recommend to vulnerable folks: they will experience even more pain and frustration than they had prior to the use of live chat. Nice idea, poor implementation (or maybe not right people) ### 2/5 — nothing works? *2024-01-31, version 10.3.2* the fact only half this app is functional and i can't reach half the resources definitely helps with my mental health 😍 ### 1/5 — Awkwardly Abrasive/Possible AI chatbots *2023-11-24, version 10.3.2* Felt very difficult to approach and ask for help. The person seemed like possibly an AI with the rather clearly pre-set responses that lacked care nor thoughtfulness. It very much felt like the person on the chat was hoping to end the chat as quickly as possible, all of which felt pretty concerning, given the work involves setting up individuals struggling with mental health with strangers. It seemed concerns raised were disrespected in the sense that it was clear the chatbot/ maybe human with weak interpersonal skills did not share an understanding as to why someone might have these particular concerns (I.e. request for options for people with experience working with ASD was met with the response: “ASD isn’t a filter we use” which felt like the bot or possible human doesn’t understand why ASD would be relevant to finding a good match). You’d hope there would be some level of training to help make the intake/info gathering process as comfortable as possible. ### 1/5 — Useless *2023-11-13, version 10.3.1* Terms of service states that opting out of your information being used for data collection purposes will not affect your ability to access care. However, you cannot access the chat function without consenting. Terms of service also states that you do not need to opt-in sharing with your institution, but again, you cannot access the chat feature without doing so. It seems as though the app developers just want you to accept the TOS and consent without actually reading it. After attempting to deny the opt-in/out screens multiple times, I decided I needed to talk to someone more than I cared about my information being shared with my school/collected for “research” purposes. I was then met with two useless counselors who took too long to respond and did not attempt to discuss my situation at all. Overall, this app is pretty much unusable. I would not recommend it to anyone. ### 1/5 — Don’t Chat With These People *2023-10-28, version 10.3.1* Really wish I read the reviews first. Trying to get help and being let down so hard just feels terrible. ### 1/5 — More Comedic Than Anything *2023-10-20, version 10.3.1* I have put feedback after the so called “chat” session with the representative so to the company who made this app you should be able to find it. I understand for some people this is there job, however, the lack of personality was almost comedic in of itself. I am completely bombarded with information and with that god forsaken question, “What do you think triggered that feeling?” And this company wonders why users don’t like the app. The copying and pasting with no such formatting did make me laugh out loud because it does show how out of touch this company is with people. These poor “single session counselors” have done this over and over again that they have become completely numb to subject matter to almost machine-like capabilities. Quite frankly, I want to see how well ChatGPT does with counseling. Whoever heads the review platform, I challenge you to bring it up to your supervisor or team lead for this app. Don’t even bother responding to this review, I rather see if someone in that corporate ladder actually cares enough to improve the platform you are offering to the hundreds of thousands of students, workers, etc rather than get a “We are sorry you are not satisfied with app. Would you mind going to *insert link here* for feedback?” Honestly, if your response bot does respond to this review, I already know your answer. ### 1/5 — Can’t download app after name change *2023-08-06, version 10.0.1* On iPhone 14 ### 1/5 — Hit-or-miss, overall not recommended *2023-05-13, version 9.17.0* Some counselors are stellar, incredibly caring and supportive (which is seriously appreciated- a thank you to them), and others are unprofessional/downright harmful. I wouldn’t recommend anyone to take the risk of using this app if they feel they would not be able to mentally handle experiences with the latter (which is completely valid, because users deserve to get support, not disrespect). Furthermore, waiting times are very long, and often there is not help available in time; counselors often make users feel rushed (probably for this reason) and not supported. ### 1/5 — Counsellors leave mid conversation *2023-04-21, version 9.16.2* Social anxiety makes it hard enough to talk to people and especially to strangers through chat. But I really needed someone to talk to, but when I did, it was like they are rushing to leave. Some just leave half way through the conversation if you don’t type fast enough. I agree with one of the reviews on here in that it’s like they are trying to get rid of you. This should not happen to people trying to reach out for help. I don’t think I want to talk to anyone on here anymore because I don’t want to be treated like this again. ### 2/5 — Use with caution *2023-04-05, version 9.16.2* I haven’t seen a review posted for the app so I figured I’d give my two cents. If you use this app, I do not recommend the chat function at all. The counselor I spoke to was so dry they could’ve been a robot. I was legit telling them I’m having mental health issues due to feeling like I’m not important or ignored and they take minutes to respond and simply suggest to seek a psychiatrist. No “I’m sorry you feel that way” or “that must be hard for you”. I’ve dealt with customer service bots more empathetic than this counselor I had last night. I have been connected with a licensed psychologist and seen them over the course of a semester completely for free, and I think that is the strength of this app. The chat function was genuinely so horrible I’m very glad I didn’t take it too personally and left the chat when I felt like the counselor wasn’t doing anything helpful. I left feedback on the app itself, but this seems to be a continuing issue based on previous reviews. I think some can find help with this, but I repeat, THE CHAT FUNCTION IS GARBAGE. There is no way to tell if you are speaking with a legitimate counselor or not. ### 4/5 — Good App *2022-10-15, version 9.1.0* I really like this app, but with the newest update the chat was removed and you can only call now, can you please add it back. It was really helpful to have. I don’t like to phone people, and the chat was the best way to talk to the counsellors ### 1/5 — Horrible Service *2022-02-04, version 7.2.0* This app is horrible. Not only did the chat glitch out and not allow me to type in the message box, the “agent”, Wain, didn’t allow me even 30 seconds to reply before disconnecting. I already felt alone and like I had nobody to talk to (hence trying to use the app) and then the so called counselor can’t even spare 30 seconds for me to respond. It was incredibly disappointing and only made me feel worse. Don’t waste your time on this app. ### 3/5 — its ok *2022-01-29, version 7.2.0* i had a really hard time finding someone available, and when i did, some councilors were just trying to get rid of me. The other councilors were extremely nice though, i find a lot of potential in this app, it helped me a lot at times when i was able to reach someone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-08-06, version 11.1.2* I wanna delete the account. I need to delete it. I cannot find the option and no one is helping. Worst app ever ### 1/5 — Unusable *2026-01-02, version 11.0.19* This app is poorly designed and does not work. The Start button never loads for the chat support. It also says you can access Fitness services but there is no way to get to them, only articles. ### 1/5 — Live chat cannot type *2025-09-26, version 11.0.10* I opened the Live chat and I cannot click the chats box and cannot type anything in the app, I have iPhone 15. Please fix this problem as soon as possible, this app is meant to help not prevent someone from getting help, very annoying ### 1/5 — This doesn’t help *2025-09-09, version 11.0.9* Wdym we have to be 14 or older to chat? So 13 year olds can kill themselves?? I’m not gonna read an article if I’m depressed or giving up on life, i downloaded this app to find help not to give you my information I’m gonna kill my self because of you 🥰 ### 1/5 — Terrible app that schools are wasting money on *2025-08-16, version 10.7.7* Counselor was unresponsive, curt, and unhelpful. Has no knowledge of campus resources and no resources or advice. I asked for help and the counselor didn’t follow up with any questions told me it would be best to just follow up with my school. Kind of a pointless app and not even sure they use real counselors. Going to follow up with my school to see if they can drop the contract and go for a better service. ### 1/5 — DO NOT DOWNLOAD *2025-05-20, version 10.7.3* They clearly use chat bots and AI for the chat feature. They do not care. Do not download this app, schedule a meeting with a real counselor. ### 1/5 — Terrible *2025-05-03, version 10.7.3* I started the chat and once I gave general student information the support Agent immediately ended the chat. Terrible service especially for people that really need help. If your customer service agent is named Teliana end it immediately. ### 1/5 — Why even offer a chat feature *2025-02-03, version 10.7.1* I already have a counselor I see often, I just needed some support and reassurance. I didn’t even get to talk about what was upsetting me, the counselor claimed that’s not what the service is for; only to provide options. I know what a fidget is, I know going to the gym helps, I know that talking to loved ones can help with stress. I am not a moron- I believe anyone with stressors in their life knows these things. I just wanted to vent, to not feel alone, not to be belittled like I don’t know that drinking water is good for mental health. God. Get some human beings who can talk like human beings, not robots spewing facts anyone could find in a mental health pamphlet. ### 1/5 — WORTHLESS *2024-12-09, version 10.6.5* Chats are not “anonymous” as they require significantly detailed information to “create a profile” before anyone will actually provide assistance. DOES NOT ACTUALLY PROVIDE FEEDBACK OR GUIDANCE! ### 1/5 — Never use the chat *2024-09-04* I told the chat I was having a bad day and they told me to kill myself, 10/10 would not recommend this app ## Most praised reviews (10 highest-rated) ### 5/5 — I didn’t know I needed this *2025-10-09, version 11.0.12* By far the best support system I didn’t know I needed. You won’t regret downloading the app. ### 5/5 — New update is so much better! *2024-07-05* This app is so easy to use and has so many features other than just talking with a counselor. I love the chat option. The counselor I was chatting with was so helpful and really understood what I was saying and was helpful. I just needed some support in the moment and I was glad I used it. There was an option to reach out to a peer community that was nice to see other students going through similar issues and was so nice to have a support system. ### 5/5 — Very helpful *2022-04-05, version 8.0.0* I got connected very fast. Not even 5 minutes I think. The person I talked to was very nice and understanding. They made me feel validated and heard. It was kind of late at night but they were still patient and spent just over an hour with me. At the end they helped me book an appointment with another counsellor for further support. The only downside I found was that I have to wait 2 weeks for that session but other than that I highly recommend this for anyone who needs help. Or just someone to vent too. But of course if you are in crisis it is very beneficial for that as well. I felt very comfortable almost like I was talking to a friend. Thanks for the help! ### 5/5 — Thank you *2020-12-24, version 5.3.0* Thank you for having this available for me as a student it’s been really helpful to take the mental health quizzes and get a Councellor just need Christian counselling and pastor available also other than that it’s been perfect thank you so much Merry Christmas and God bless you all🙏🎄✝️🌲✝️ ### 5/5 — Thank you so much. *2020-08-09, version 4.0.0* I’ve always had doubts about counselling and therapy because I just didn’t get how talking to someone would help ease my struggles. These past few months have been the hardest of my life, and I talked to some counsellors who really helped me and were so sweet. Starting to finally feel better. I’m so thankful for this app and I’ve recommended it my friends. It’s also free and 24/7 so they’re genuinely here to help. ### 5/5 — Petition for desktop version *2020-05-21, version 3.0.0* Because parents see me talking through phone and they see me wasting time on social media and I say I’m on chat therapy they think I’m talking bad things about them behind their back ### 5/5 — Helpful counseling *2020-04-30, version 3.0.0* This is a great resource app because an actual person will listen to your concerns and direct you to ways to deal or solve them. ### 5/5 — Great app *2020-03-11, version 2.0.25* This is a great app for getting advice on anything you may be having issues with, this can really help someone out who needs it !! ### 5/5 — Excellent *2019-09-13, version 2.0.17* very cool experience ### 5/5 — Good app *2019-09-02, version 2.0.16* Works pretty well, interesting topics for international students --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*