# TELUS TV+ — user reviews > 93 indexed App Store user reviews of TELUS TV+ by TELUS Communications Inc., rated 4.32/5 from 12,579 ratings. - Source: https://appshunter.io/ios/app/telus-tv-plus/id467259446/reviews - App overview in markdown: https://appshunter.io/ios/app/telus-tv-plus/id467259446.md ## Newest reviews (16 of 93) ### 2/5 — Just keeps getting worse on Apple TV *2026-07-30, version 9.32.0 (1170)* Very hard to navigate on Apple TV. The guide is a complete nightmare trying to get to what you need. The worst is every time I launch it lately. All the settings are gone from my TV Guide and revert back to default. Very annoying app. I really think the developers actually don’t even use this. ### 2/5 — Playback error *2026-07-19, version 9.32.0 (1170)* Playback error ### 1/5 — UPDATE: VACATION & MISSING CHANNELS *2026-06-17, version 9.32.0 (1170)* Stupid how Telus has two Telus TV+ devices, the TELUSTV-21T (2IT) and TELUSTV-21S (2AS). Apparently the TELUSTV-21S (2AS) is faster than the old TELUSTV-21T. But it is freaking slow and lagging, including when viewing the TV Guide. Don't fix or change a device if it is not broken. No common sense at all. Telus TV+ is not meant for LIVE Sports, since my neighbours were already cheering for the score. While the Telus TV+ delay. They want you to install it on third party devices, without any number pads on the remote control. How will you change the channels in it, never ending scroll IT IS STUPID THAT THE CHANNELS I'M SIGNED UP TO FROM MY CABLE BOX, THEY ARE SHOWING A LOCK ICON ON THE TELUS ANDROID BOX & APP. ALSO IT IS STILL MISSING A LOT OF CHANNELS, SINCE I'M NOT EVEN GETTING ANY CHANNELS BEYOND CH 3000's!. Ridiculous how you can’t even watch any local television, from Telus TV+ app on your vacation. Also some channel packages, that you pay and subscribed to. Isn’t even included to the app or Telus Android box, update the fix. Even the Live feeds are delay. Telus wants people using the new Telus TV+ app and Android box, so that customers don't know that they are missing channels. Compared to the old cable boxes, which have 10,000. ### 2/5 — Just copy fibetv *2026-06-15, version 9.32.0 (1170)* After being a bell subscriber their tv app is far superior. This one continually crashes, won’t rewind or fast forward without glitching and doesn’t have the top watched feature which saves time finding shows ### 1/5 — “Watch in Telus TV+!” “NOT AVAILABLE!” *2026-06-13, version 9.32.0 (1170)* This app ALWAYS claims to have whatever movie or TV show you’re looking for, and EVERY TIME you believe it you end up like Charlie Brown trying to kick Lucy’s football. It NEVER has the content it says it has. Don’t believe its lies. ### 1/5 — Terrible app *2026-06-13, version 9.32.0 (1170)* Doesn’t play better than 480p. It’s terrible ### 1/5 — UPDATE: VACATION & MISSING CHANNELS *2026-06-11, version 9.32.0 (1170)* Telus TV+ is not meant for LIVE Sports, since my neighbours were already cheering for the score. While the Telus TV+ delay. They want you to install it on third party devices, without any number pads on the remote control. How will you change the channels in it, never ending scroll IT IS STUPID THAT THE CHANNELS I'M SIGNED UP TO FROM MY CABLE BOX, THEY ARE SHOWING A LOCK ICON ON THE TELUS ANDROID BOX & APP. ALSO IT IS STILL MISSING A LOT OF CHANNELS, SINCE I'M NOT EVEN GETTING ANY CHANNELS BEYOND CH 3000's!. Ridiculous how you can’t even watch any local television, from Telus TV+ app on your vacation. Also some channel packages, that you pay and subscribed to. Isn’t even included to the app or Telus Android box, update the fix. Even the Live feeds are delay. Telus wants people using the new Telus TV+ app and Android box, so that customers don't know that they are missing channels. Compared to the old cable boxes, which have 10,000. ### 1/5 — Terrible app *2026-06-08, version 9.32.0 (1170)* Terrible app, unreliable, need to restart my Apple TV every time I want to use this app. Guide is very buggy. I do not recommend. ### 2/5 — Koodo user *2026-06-05, version 9.32.0 (1170)* Apple TV directory has never successfully linked anything that it Telus tv will let me watch because I am a Koodo mobile user, I don’t have a Telus subscription. & I’ve never found anything interesting on live tv. I can log in fine on mobile and Apple TV. But never watched anything. ### 1/5 — App won’t load on Iphone 16 pro *2026-06-03, version 9.31.3 (1157)* All I get is a blank ui and a box that pops up that’s empty. Idk what’s going on but this is the first time using, reinstalled twice. Nothing. ### 1/5 — Optic tv app *2026-06-03, version 9.31.3 (1157)* Terrible. Trying to watch on Apple TV is terrible. The guide rarely works without unplugging and starting over. Really needs an upgrade! ### 2/5 — Live TV doesn't work on iPad *2026-06-02, version 9.31.3 (1157)* Since the late May 2026 update, live TV playback keeps bringing up errors on the iPad. An on-demand video does work, however. This is after I manually logged in with my username and password. Reinstalling the app doesn't help. ### 1/5 — THE WORST *2026-05-30, version 9.31.3 (1157)* Seriously what’s wrong with the developers. Have you actually tried to use this? Go to Guide and it’s either frozen or defaults to 3 days ago. WTF ### 1/5 — Guide is terrible *2026-05-24, version 9.31.2 (1150)* The channel guide barely works. Why does the guide change times as you scroll? It ends up doing back in time 5 hours. Why skip back to shows that are over? It makes it next to impossible to use. ### 1/5 — UPDATE: VACATION & MISSING CHANNELS *2026-05-24, version 9.31.2 (1150)* They want you to install it on third party devices, without any number pads on the remote control. How will you change the channels in it, never ending scroll IT IS STUPID THAT THE CHANNELS I'M SIGNED UP TO FROM MY CABLE BOX, THEY ARE SHOWING A LOCK ICON ON THE TELUS ANDROID BOX & APP. ALSO IT IS STILL MISSING A LOT OF CHANNELS, SINCE I'M NOT EVEN GETTING ANY CHANNELS BEYOND CH 3000's!. Ridiculous how you can’t even watch any local television, from Telus TV+ app on your vacation. Also some channel packages, that you pay and subscribed to. Isn’t even included to the app or Telus Android box, update the fix. Even the Live feeds are delay. Telus wants people using the new Telus TV+ app and Android box, so that customers don't know that they are missing channels. Compared to the old cable boxes, which have 10,000. ### 1/5 — Sucks *2026-05-23, version 9.31.2 (1150)* In the age of vibe coding TELUS still can’t fix this tree app that crashes glitches and just generally DOES NOT WORK!! Maybe take some money from your CEO and his outrageous salary to fix some of your customers issues. ## Most critical reviews (10 lowest-rated) ### 1/5 — TELUS TV+ Android Boxes Have Made the TV Experience Worse / UPDATE: VACATION & MISSING CHANNELS *2026-08-19, version 9.33.0 (1186)* I’m extremely disappointed with the new TELUS TV+ Android boxes. They were supposed to improve the television experience, but in my experience they have made it noticeably worse. When changing channels, there is a noticeable delay before the channel loads, and the green loading circle in the lower-right corner keeps spinning. Channel changes should be quick and responsive, but instead the box appears to struggle to load the channel. I’m also experiencing a serious audio issue. When switching to certain channels, the volume is initially very low and then suddenly becomes much louder after a few seconds. This inconsistent volume is frustrating and makes it difficult to watch TV normally. These issues make the new Android TV boxes feel like a downgrade rather than an improvement over the previous TELUS TV equipment. Please investigate: • Slow channel changes and the persistent green loading indicator • Delays when switching between channels • Very low audio immediately after changing channels • Audio suddenly becoming louder several seconds later • Whether this is a known software/firmware issue with the TELUS TV+ Android boxes I would appreciate a proper explanation of what is causing these problems and what TELUS is doing to fix them. Stupid how Telus has two Telus TV+ devices, the TELUSTV-21T (2IT) and TELUSTV-21S (2AS). Apparently the TELUSTV-21S (2AS) is faster than the old TELUSTV-21T. But it is freaking slow and lagging, including when viewing the TV Guide. Don't fix or change a device if it is not broken. No common sense at all. Telus TV+ is not meant for LIVE Sports, since my neighbours were already cheering for the score. While the Telus TV+ delay. They want you to install it on third party devices, without any number pads on the remote control. How will you change the channels in it, never ending scroll IT IS STUPID THAT THE CHANNELS I'M SIGNED UP TO FROM MY CABLE BOX, THEY ARE SHOWING A LOCK ICON ON THE TELUS ANDROID BOX & APP. ALSO IT IS STILL MISSING A LOT OF CHANNELS, SINCE I'M NOT EVEN GETTING ANY CHANNELS BEYOND CH 3000's!. Ridiculous how you can’t even watch any local television, from Telus TV+ app on your vacation. Also some channel packages, that you pay and subscribed to. Isn’t even included to the app or Telus Android box, update the fix. Even the Live feeds are delay. Telus wants people using the new Telus TV+ app and Android box, so that customers don't know that they are missing channels. Compared to the old cable boxes, which have 10,000. ### 1/5 — Terrible Service *2026-08-13, version 9.33.0 (1186)* Telus makes you have three different usernames and passwords and none of the APIs makes it obvious which one does what. The TV app regularly fails, does not remember your username it password and forces you to reset your password. Unfortunately, more often than but, the dresser function fails and you lose service in your devices. Telus is good to make sure you pay your bill though. When you try to get help the Air Force’s toy to login, which you can’t do because the password reset fails. So, your only option is to call in and wait in hold until someone finally gets you back up and running. What as waste of time … ### 1/5 — Tracking required to watch *2026-07-21, version 9.32.0 (1170)* What kind of app requires you to be tracked so that you can watch a show a little concerning isn’t it? ### 1/5 — Not good *2026-07-06, version 9.32.0 (1170)* Cannot find a list of channel available. Take hours on the phone to change my channel choice. I am with Telus for my phone for years and I cannot recommend Telus for internet and TV. They are not ready for internet or TV. I regretted my change to Telus. They are bad. ### 1/5 — 1minute delayed *2026-07-04, version 9.32.0 (1170)* Have to improve a lot ### 1/5 — Shaw is better *2026-07-01, version 9.32.0 (1170)* Can’t watch PVR replays on device’s Telus app (eg iPhone or iPad). You can do this with Shaw. Major deficiency!! ### 1/5 — Doesn’t work with VPN anymore *2026-06-28, version 9.32.0 (1170)* Use to work on a vpn. Now it doesn’t. No reason not to. Will update review when fixed. ### 1/5 — Still no app for Roku os *2026-06-27, version 9.32.0 (1170)* Can’t use this app on my Roku tv. They’ve made it available for everything else. Roku is a big platform built into my Phillips tv. Get with the program devs. ### 1/5 — Piece of scrap *2026-06-25, version 9.32.0 (1170)* UPDATE, I am talking about de Apple TV, not for IOS. Always freeze. Is there somebody at Telus who knows what is an App. The worst APP on the market. The guide doesn’t update. ### 1/5 — Meh *2026-06-25, version 9.32.0 (1170)* The App is terrible and always freezes on Apple TV. It’s so bad! ## Most praised reviews (10 highest-rated) ### 5/5 — service *2026-07-13, version 9.32.0 (1170)* super happy with the streaming ### 5/5 — Love it. *2026-03-13, version 9.28.0 (1060)* Never have to miss a hockey game again thanks to this app. Works every time and easy to use. ### 5/5 — Telus TV+ *2025-11-10, version 9.25.0 (988)* Best in the World 🌎 ### 4/5 — A good app *2026-09-06, version 9.33.0 (1186)* I didn’t try this for a long time. I’m glad I did now. There are good channels available. I am getting entertainment. ### 4/5 — Good *2026-04-20, version 9.30.0 (1114)* Good ### 4/5 — Good, but could be better….. *2026-04-10, version 9.30.0 (1114)* App functions well for the most part but would LOVE to see a reminder feature where a reminder could be set for something important (hockey game, etc) and the channel would come up automatically with the reminder. ### 4/5 — Not working *2023-06-02* This app loads on my iPad but will not show what’s currently playing on any channel. More frustration from this app. ### 4/5 — Can’t log in *2020-03-31* The site talks about all the improvements and I can’t log in through my Apple phone or iPads. I am using my MYtelus sign info as well but it doesn’t work. And I have searched high and low to find a fix - including deleting the app and reloading it a few times. But nothing works. Not much of a benefit if you can’t access it. **Developer response:** Hi gorgetboutit. Could you please email TELUSTVAppSupport@telus.com with your details. Please try logging in on a browser at watchoptik.telus.com with your MyTELUS credentials and let us know if that was working for you or not as well. We'd like to work with you to investigate the issue and try to get you up & running! ### 3/5 — IOS Update *2026-08-06, version 9.32.0 (1170)* Updated iPhone to IOS 26.6 and now this app stopped working to see programs that I had subscribed to. I tried on another iPhone that I haven’t updated yet and it works. Telus needs to have this fixed to the new IOS update. ### 3/5 — Update July 1st Improvement *2026-07-02, version 9.32.0 (1170)* Update, after months of waiting, now the app goes well. UPDATE, I am talking about de Apple TV, not for IOS. Always freeze. Is there somebody at Telus who knows what is an App. The worst APP on the market. The guide doesn’t update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*