# TenantCloud Pro — user reviews

> 116 indexed App Store user reviews of TenantCloud Pro by TenantCloud LLC, rated 3.90/5 from 793 ratings.

- Source: https://appshunter.io/ios/app/tenantcloud-pro/id773281018/reviews
- App overview in markdown: https://appshunter.io/ios/app/tenantcloud-pro/id773281018.md
- Rating breakdown: 5★ 495 · 4★ 65 · 3★ 41 · 2★ 38 · 1★ 154

## What do users think of TenantCloud Pro?

Overall sentiment: negative

**Pros**

- 💻 Easy to manage rental properties
- 💰 Good value for the price
- 🤖 Helpful automation features
- 📱 Convenient mobile app

**Cons**

- 🐛 Buggy and unstable app
- 🕰️ Slow performance and loading times
- 🤷‍♀️ Confusing and unintuitive interface
- 🔒 Security and privacy concerns
- 💸 Unexpected fees and price increases

**Commonly reported bugs**

- App crashes and freezes
- Payment processing issues
- Syncing and data loss problems
- Compatibility issues with newer devices

**Most requested features**

- Improved accounting and financial tracking
- Better tenant communication and support
- Customizable payment options
- Streamlined application and leasing process

## Newest reviews (19 of 116)

### 2/5 — Clunky

*2025-09-15, version 63.1.16*

This platform has the potential to be great, but so far I’m just embarrassing myself in front of potential tenants. There are three slightly different ways to do everything, that all sound like what you want, but they aren’t, and they all produce slightly different results. I sent out a request to a potential tenant for a $30 credit check, to be paid by them. Then received an email that I got a $35 application fee from them. No credit check done. What?! This platform needs to be streamlined with one clear way to send an application, request a credit check, etc.

### 4/5 — Great app

*2025-06-14, version 61.0.62*

Yes, application is great for managing rentals. It does almost everything I need. There are some minor changes they can make to make my life a lot easier in managing rentals which is why I removed one star I have submitted countless ideas to them, but almost none of them have been implemented.

### 2/5 — needs improvement

*2025-05-28, version 61.0.62*

bad navigation.
the searching for a new rental hasn’t worked for me for months. the page loads up blank and acts as though it’s loading but it never does.

### 3/5 — Listing syndication to apartments.com is awful

*2025-03-07, version 59.0.4*

Apartments.com is one of the most important places to list your unit for rent. Syndication service from tenant cloud to apartments.com is very very spotty. I’m probably going to have to buy a separate ad on apartments.com for my unit, despite being a TenantCloud Pro subscriber. Very disappointing.

### 4/5 — App is glitchy

*2024-12-23, version 59.0.4*

Every time I try to record an expense, it keeps refreshing and all my data gets erased. To enter one expense I has to type everything over 4 times.

### 1/5 — Worst thing created;

*2024-08-31*

They want to know what your doing and when your doing it at all times and also wants access to your microphone and your pictures and also want to be able to watch you at all times! I absolutely am disgusted with such an appalling service just to get into an apartment! How dare them want to spy on there tenants like they are CIA and you are criminals! That is an invasion of k
Our privacy and our Constitutional rights!!  This is part of the Agenda that is ruining our Country that is a Republic and  is absolutely not a Democracy as the government has been trying to change in words spoken for years! Read your Constitution and your Rights as a Sovereign Citizen and a Godly Nation with God given rights from Birth!!

**Developer response:** Thank you for your feedback. We understand your strong concerns about privacy and want to assure you that TenantCloud takes user privacy very seriously.

### 4/5 — Good but performance issues persist

*2024-07-18, version 55.0.226*

It took me a long time to get accustomed to the workflow but I’ve overcome that phase and can easily navigate what I need to get done. I’m a big fan of automation and processes and definitely tenantcloud has helped me out there. My challenge with the app is it’s performance. With every click or a touch you the little wait circle that spins in rainbow colors. That is a productivity kill. For the new VC owners, please fix performance before venturing into new features and functionality. Not looking for a developer response but a call to ACTION to get this resolved in your sw release train.

### 1/5 — Hate this app!

*2024-07-04, version 55.0.226*

Hate this app! Its clear that developers hate their users. It is not at all intuitive. The forced updates are the final straw- we are going to migrate to a better application for our business!

### 1/5 — Not intuitive as a tenant

*2024-06-19, version 55.0.226*

To submit a ticket request I have to go through way too many steps, but to pay rent it’s at the bottom.

### 1/5 — Auto pay

*2024-06-17, version 53.2.55*

They purposely make it where you cannot easily switch to “auto-pay” so you get extra small fees every month when you pay rent. I’ve brought it to their attention multiple times. Many updates and it’s still not fixed.

### 4/5 — Good but performance issues persist

*2024-02-14*

It took me a long time to get accustomed to the workflow but I’ve overcome that phase and can easily navigate what I need to get done. I’m a big fan of automation and processes and definitely tenantcloud has helped me out there. My challenge with the app is it’s performance. With every click or a touch you the little wait circle that spins in rainbow colors. That is a productivity kill. For the new VC owners, please fix performance before venturing into new features and functionality.
Not looking for a developer response but a call to ACTION to get this resolved in your sw release train.

**Developer response:** Hi! Thank you so much for sharing your feedback and a lovely note regarding recent improvements and our Support Team. We appreciate you taking the time to share your experience using TenantCloud. We are constantly improving our services and do our very best to ensure it is as easy as possible for our users. If you have any suggestions on how to improve the workflow, please do not hesitate to share them with our Support Team via email, chat, or support ticket. We discover many of our most popular features are a result of comments from our customers. Thank you!

### 1/5 — Yakup

*2024-02-05, version 53.2.55*

Do not believe or trust them, they take a deposit for rent and make you a victim, I cannot reach customer service for 3 days, I cannot leave the house and it is a ridiculous application, please do not use it.

### 1/5 — Not worth your time.

*2024-01-18, version 51.1.144*

I’ve been using this app for almost 4 years now. 

It was a smaller business and let you use it free if you had less than about 50 doors. 

It’s extremely hard to navigate the app. It’s not intuitive. 

Online payments are are slow and broken that we’ve given up and had our tenants just Zelle us directly. Which isn’t ideal. 

Now that it’s Jan 2024. I noticed that I was locked out of my account to pay a new paywall fee I wasn’t aware of. 

No email, no notifications within the software. 

I posted to their FB group but they censor and block any negotiate questions or concerns you’ll ever have. The people on their community group have fled by the hundreds. 

The ones who do still use their online payment system say it’s taking 5-7 days to receive payments. Good luck keeping up with bills if your tenant ever pays late. 

Glad we’ve been taking payments separately and instantly. 

No response from FB. No response from online ticket. Decided to call them directly today and they confirmed they added a new paywall and there’s no more free accounts allowed. 

I simply asked for my records from my account for tax season and proof of records. 

They told me I have to pay to get those records lol. 

WOOW. You absolutely lost me as a customer if you’re going to randomly lock me out and ask for payment. 

If you’re going to outright disregard my records for the past 3 years. There’s no way I could recommend this company. Flee and don’t waste your time here.

### 3/5 — Mixed thoughts

*2023-12-04, version 51.1.127*

I use this to manage a dozen rental properties. The interface is very good and intuitive. It has a lot of good features such as a customizable rent roll, task list for maintenance issues that replace what I used spreadsheets for. The applications and tenant portal for collecting rent online and receiving applications is good. Weaknesses are connecting to your bank, this took a while and payments received are slow. For example a tenant making a rent payment on thursday morning and on monday it still has not been put in my bank account. There needs to be a method of payment that accommodates popular apps like cash app or a label that can be assigned to how rent is marked paid by youbgvtnants that use these apps.
Overall I like it but they have to improve in processing times or I'll move to one of their competitors.

### 1/5 — Not user friendly

*2023-11-17, version 50.2.6*

I have been trying to find a feature or a button where I could just say, I don’t rent the unit anymore or disenroll. It’s annoying, to go back and forth. 

I already set up a direct deposit with my landlord and I messaged the app to disenroll me. And nothing came out of it. 

This app needs to be improvement.

### 1/5 — I don’t know why my posting don’t get leads and am subscribed to the growth plan

*2023-10-30, version 50.2.6*

Bad experience so far

### 1/5 — Canceled but still charging my credit card

*2023-09-06, version 49.0.123*

I canceled my subscription back in June and unbeknownst to me they were still charging my credit card 3 months later. Can you say theft…?

### 1/5 — Incredibly Slow Payment Processing

*2023-08-17, version 49.0.123*

Quite possibly the slowest payment processing platform to exist since the internet was invented. A check delivered by the pony express would arrive faster than it does with Tenant Cloud..

### 4/5 — Good but accounting functions limited

*2023-07-21*

TC needs to improve accounting functions where delete of entries should be controlled by the admin. This will enhance security when you give someone accounting access. Otherwise it’s a good app generally.

## Most critical reviews (10 lowest-rated)

### 1/5 — Stupid app

*2026-07-01, version 65.3.133*

The dumbest app I’ve ever used

### 1/5 — Expensive

*2026-04-06, version 65.3.133*

Expensive… not worth it.

### 1/5 — App Stability & Support

*2026-02-10, version 65.1.21*

Every-time a new app update is there, existing app features tent to break. This is not 1 time instance. Reaching out to customer support is a pain having to have multiple times to the AI rep before an human is assigned and have to explain all over again who does not even make an effort to understand the issue. Its getting frustrating even with the pro plan.

### 1/5 — Simple expect no more

*2026-01-21, version 65.1.21*

A very basic system that continues to get more expensive. If that’s what you’re looking for and you’re not looking for anybody to help you if you have an issue, then this is your software. Don’t think of getting into anything outside of single-family residence and find features that are helpful. Updated per their response: I know how to contact you. I have done it way too many times. It only helps if fixes are made or if answers are returned promptly.

### 1/5 — Upgrades are rarely helpful

*2025-12-30, version 65.1.21*

Started using tenantcloud with my first door- I’m now at over 100+ doors and the longer I use it and the more “upgrades” they make the less I like the software. If switching to another platform wasn’t such a task I would.

### 1/5 — Simple expect no more

*2025-11-30, version 64.2.42*

A very basic system that continues to get more expensive. If that’s what you’re looking for and you’re not looking for anybody to help you if you have an issue, then this is your software. Don’t think Diehl into anything outside of single-family residence and find features that are helpful

### 1/5 — Does Not Support Landscape Mode

*2025-10-21, version 64.2.42*

After updating the app, landscape mode no longer works on our iPad. We use Logitech keyboards, so this change has made them essentially unusable. This issue wasn’t mentioned in the release notes—had it been disclosed, I would have avoided updating.
I’m currently exploring possible solutions or workarounds and recommend that others do the same before updating.

### 1/5 — Bad customer service

*2025-07-01, version 61.0.62*

This app is terrible, they allow scammers on this app. I paid 1,076 dollars on this app because I believed that my landlord was a real landlord and not a scammer slumlord, I never lived at this unit because of the rotting wood, rats, cat urine, and black mold that was infested. My “landlord” ended up blocking me and cut all contact so I decided to reach out to tenant cloud to get some help and none of them was able to help me instead they basically called me a liar even when I provided documents. This app is horrible and allows scammers to be on this app

### 1/5 — App kept on refreshing

*2024-12-27, version 59.0.4*

I was never able to complete a  transaction on the app because it kept on refreshing while imputing data and all the data is lost. It used to work correctly.

### 1/5 — 1st Time Landlord- Not a Good Interaction with TenantCloud

*2024-09-02, version 55.0.226*

I write this review after being with TenantCloud for almost seven months. The app itself leaves a lot to be desired. Customer service takes no accountability for their mistake and simply hits you with the “thank you for your understanding,” without acknowledging that you find yourself in a crappy situation because of TenantCloud. First, TC takes a long time to disburse your money. While they claim that it takes 5-7 business days, my transfers have normally taken over 10 days. I reached out to customer service and they told me there was nothing they could do. I highly doubt their hands are tied given the fact that this is the whole basis for their business. Again, customer service did not take any accountability for why my transfers take longer than what they claim. In addition, a few weeks ago I updated the bank account where my money transfer to. I updated the bank account info, received notice it had been updated. Cool, nothing else to do. Now that my transfers are automatically initiated, I see a notification indicating this transfer is being sent to the old bank account, which was closed soon after I switched banks. According to customer service, their system does not accept my bank. But get this, this is the exact same account I use to pay my membership with TC. When I asked them for an explanation about why a notice had not been sent to me indicating the bank account had not in fact updated, customer service ignore my question and just repeated itself, thanking me for my understanding. I was also advised that the payment will go through to the old account until the bank rejects it, which may be “a while” in the words of customer service. How can their system be so sloppy when they share the exact same features as other big companies. It is the basics that they can’t achieve. Unfortunately, I am stuck with this company until the lease on my property expires, but know that I regret staying with you company.

## Most praised reviews (10 highest-rated)

### 5/5 — Love Tenant Cloud

*2025-02-06, version 59.0.4*

I recently switched from RentRedi to Tenant Cloud. I had one unit on RR and it didn’t work for me. 
I switched to Tenant Cloud and integrated all my properties. The platform is easy to manage. 
The best part of TC is the customer service. Agents are accessible and solve all my questions/ issues. Today Kevin was very helpful. 
I highly recommend Tenants Cloud.

### 5/5 — A great technology hire

*2023-07-06, version 48.5.56*

When you don’t want to hire a person, hire technology. This app does everything and pretty easy to navigate once you get the hang of it. Links with my QuickBooks to make accounting easy. Not bad for $40/month (I pay annually)

### 5/5 — Does the job!

*2023-06-02, version 48.2.1*

Keep up the excellent work. The system serves my business well. 

Thank you

### 5/5 — Wonderful app

*2023-03-16, version 46.1.2*

Wonderful app. Fast response

### 5/5 — App stuck loading on iPhone

*2023-02-18, version 46.1.2*

App is stuck on loading screen and will not do anything else. Closed reopen app and 10 times, powered phone on and off again. Can only use desktop version at this point. Been using for two weeks to screen tenants.

### 5/5 — Great app with great features

*2022-07-10, version 42.0.187*

Have been using this for a while now. Helps me in accounting, taxation, reminders and much more.

### 5/5 — Love the ease of use

*2022-02-20, version 39.3.82*

This app and program is so convenient for our rental business. Highly recommend.

### 5/5 — 1st and only property management software

*2021-12-29, version 38.8.10*

Needless to say the title speaks for itself when I say, “It’s My 1st and only property management software I’ve ever needed. Yes I have looked at other but this one is right for me. I have 39 different units from apartments to house to a Restaurant. I almost hate getting it for free. But it’s great software!

### 5/5 — Great tool

*2021-12-05, version 38.3.27*

Used this to keep my first income property straight.

### 5/5 — Good software

*2021-11-21, version 38.3.27*

It works great for managing rental properties. It does have a decent learning curve but once I learn everything it will make scaling up my business so much easier.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*