# TenantCloud — user reviews > 63 indexed App Store user reviews of TenantCloud by TenantCloud LLC, rated 4.60/5 from 5,720 ratings. - Source: https://appshunter.io/ios/app/tenantcloud/id6473832748/reviews - App overview in markdown: https://appshunter.io/ios/app/tenantcloud/id6473832748.md - Rating breakdown: 5★ 4,826 · 4★ 328 · 3★ 155 · 2★ 56 · 1★ 355 ## What do users think of TenantCloud? Overall sentiment: negative **Pros** - 💡 Easy to use - 💡 Great for rent payments - 👍 Intuitive UI **Cons** - 🐛 Issues with uploading photos/videos - 🐛 Confusing user journey for basic features - 🐛 Inconsistent app behavior compared to website - 🐛 Difficulty communicating with customer service **Commonly reported bugs** - Bank account issues (freezing, removal, inability to re-add) - Unexpected fees when using Apple Pay **Most requested features** - Ability to easily switch to auto-pay - Clearer display of fees and charges - Improved messaging and notifications ## Newest reviews (17 of 63) ### 4/5 — Request *2026-09-04, version 1.33.1* Nice little app with everything in one place. One request: allow a group chat option between all tenants and the landlord instead of just 1 on 1. Otherwise no real complaints ### 1/5 — One payment … not 2 separate transactions. *2026-07-15, version 1.28.0* A fee for this a fee for that highway robbery. Wait for all the illegals to leave, landlords will be begging for tenants. ### 4/5 — Thank you *2026-07-04, version 1.28.0* Thanks for remembering ### 1/5 — Dumbapp *2026-07-01, version 1.28.0* You guys are the stupidity scumers, why did you pushed people installing and using it you give me a ton of the inconvenience ### 1/5 — Cost is high *2026-06-08, version 1.27.0* Cost is way too high. I have to pay $75 just to pay rent and that is crazy in this economy ### 1/5 — Esmond Modeste Jr *2026-05-27, version 1.26.0* Every experience with this style of payment has been an absolute nightmare!!! I believe that this the worst ### 1/5 — Autopay design is idiotic *2026-05-08, version 1.25.1* Why… in God’s name… would autopay only be valid for a year? And now… I have a late fee… because the design of your software makes no sense. Do better. ### 1/5 — Autopay automatically disabling *2026-05-06, version 1.25.1* Every year autopay disables itself and I’m only ever made aware after I’ve been charged a late fee. Every. Single. Year. ### 1/5 — How does this app have the rating it does? *2026-05-01, version 1.25.1* I experienced a tech issue when trying to add an account to pay the rent. A payment was submitted that I didn’t submit and I was stuck with an NSF fee. What kinda garbage is this? ### 1/5 — Why does it not bring up Bank payments first? *2026-04-29, version 1.25.1* so you must be getting some kind of $ that you are pushing the credit options with the high rates of charges! Seem a bit Greedy when rent is so high in Hawaii! ### 1/5 — Not do user friendly for tenant *2026-04-02, version 1.23.0* Messaging is difficult, not user friendly, unable to find my lease to print, unable to send messages except as a maintenance request. Not my choice for dealing with a local landlord, especially as a business lease. No reassurance of financial security for paying out of the checking account either ### 1/5 — La renta *2026-03-02, version 1.20.0* Se tardan mucho en sacar la renta siento que cuando uno paga deberían de sacarlo a las horas no a los días de ver pagado ### 1/5 — I rent one of there houses *2026-02-26, version 1.19.0* I just know they are scammers ### 1/5 — A pior empresa que ja vi *2026-02-16, version 1.19.0* Aluguei a casa e simplesmente fui abandonada por eles, um mês tentando contato e nada. Nao me entregaram segundo controle do portão da garagem, nao me disseram numero do mail box, sequer a senha para acessar area de lazer. Estou a um mês morando na casa e nao posso usar a area de lazer. Um verdadeiro descaso, nao indico. Empresa iconica homes llc em orlando ### 1/5 — Can’t use the app due to Error *2026-02-15, version 1.19.0* Whenever I try using the app I always get this Error saying “something went wrong try again” . They also charge fees for ACH transfer which is crazy, there is literally no way to pay rent without a fee in their app or website ### 4/5 — Split payment *2026-02-13, version 1.19.0* It would be great if we could break into 2 half payments biweekly ### 1/5 — Tenant cloud *2026-01-31, version 1.17.3* Should cost the tenant anything. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse *2026-08-29, version 1.33.0* Never answer ### 1/5 — Maintenance *2026-08-29, version 1.33.0* I’ve put in request and no one ever calls till it’s time for the rent. Then I pay on time every month but I can’t get no request solved! This is very sad. ### 1/5 — Doesn’t work right *2026-08-22, version 1.33.0* I’m trying to schedule to set up a tour date to see this apartment and it’s not letting me it keeps saying forbidden ### 1/5 — No Help with Serious Issue *2026-08-22, version 1.33.0* We have a signed & paid lease for our vehicle to be parked at Langley Garage. We checked the car in on August 10th and received an entry exit card for the garage. We downloaded this very App that holds our contract and allows us to manage our account. Smooth transaction and everything went fine. THE ISSUE - My daughter went to retrieve the car at noon on Friday and it wasn’t there. The security guard said Langley management instructed him to have it towed from the lot. We did not have use of the vehicle over the weekend like we had planned. The issue could not be addressed on Friday during working hours because apparently everyone took the afternoon off. My 18 year old daughter had to go to an area of town that is considered unsafe to many people and pay $360 to retrieve her vehicle. After many calls, chats, emails we never heard back from Langley. We are hopeful that this will be addressed on Monday and be promptly reimbursed for this $360 towing fee. Remains to be seen but hopefully they will do the right thing and straighten this situation out with us. Dan Doherty 770- 910-3230 ### 1/5 — Horrible appp *2026-08-22, version 1.33.0* 0/5 stars. Very confusing to use and to navigate. ### 1/5 — Not form-friendly *2026-08-22, version 1.33.0* Filling out ACH or new lease agreements has never been harder. Sure, it remembers your signature, but that’s all it has going for it. There are 2 major issues I’ve noticed when filling out forms: 1. It doesn’t save any information. If you need to tab out, it will delete everything & you need to start from scratch. 2. While signing a form, it moves the screen back to the top whenever you fill out a field. For lease agreements that can be quite long, it doesn’t take a genius to figure out how annoying this can be. ### 1/5 — Ridiculous *2026-08-12, version 1.33.0* I have been in my home for 4 years. They changed management. It would show my rent was $975. The app said I had to $1000. I could do it easy with one time payments instead of auto pay. Then wanting me to pay an extra $25, they also wanted to charge almost $40 in fees. It’s against the freaking law to charge fees for a debit card. The landlord was baffled too as they just started using. You need to put your utilities on there. I have internet already. They wouldn’t let me go further with that unless I bought internet with them. Stupid. ### 1/5 — Incessantly money grab *2026-07-30, version 1.30.0* Every rent transaction requires the tenant to decline autopay and a subscription for “credit building” as well as slimy “recommended” options for charging full rent payments to a credit card or Apple Pay. ### 1/5 — Garbage *2026-07-27, version 1.30.0* Setup automatic payment? What a broken pile of nonsense. Always trying to find more stupid ways for me to give tenantcoud money. If your landlords use this, I’m sorry, it’s forever a hassle and the worst app of its kind. ### 1/5 — No More Double Checks *2026-07-16, version 1.29.0* You have gotten rid of the little box you had to check to double check the amount you were paying was correct. Why on earth would you do that? Why have you made it possible for me to pay all my roommates rent with the click of one button? This wasn’t an issue with the old app. ## Most praised reviews (10 highest-rated) ### 5/5 — GREAT! *2026-06-29, version 1.28.0* We’ve never been happier with a company as we are with Fat Rose. They are great. Very personable . I would use them again ### 5/5 — It’s great! *2026-05-22, version 1.25.1* So incredibly convenient when it comes to paying rent!!! ### 5/5 — Very Pleased With TenantCloud *2026-03-27, version 1.22.0* Easy to use and set-up. ### 5/5 — Sucky *2025-12-03, version 1.16.3* Debt card processing fees are illegal ### 5/5 — 5239 Likini Street *2025-09-03, version 1.13.1* Awesome thanks ### 5/5 — Good App for Tenants *2025-03-22, version 1.10.0* I honestly believe this is a good app for many tenants to use to make their rent payments and not have to worry about a money order or this and that. Simple payment plus processing fee but it gives you the option for bank ACH or Card. Btw, card fee is higher, but manageable. ### 5/5 — Easy *2025-02-01, version 1.9.0* Perfect for any means renting ### 5/5 — Can not read messages *2024-11-29* I will get a message on my phone to say the Tennant Cloud has a new message. But when I go into the app, there is no messages **Developer response:** Hi, there! We apologize for the inconvenience. Please reach out to our Support team for assistance. Thanks! ### 5/5 — This is a great app to pay your rent *2024-08-30* If you want to pay your rent on the platform, this is a great app to pay your monthly rent and also tell the realtor that you need a maintenance to come by and fix your rental house or apartment **Developer response:** Hey there! Thanks for your 5-star review, we are happy to hear about your experience using the app! ### 5/5 — Payments *2024-07-24* I think it’s great that you can make any payments to the monthly bill like splitting payments up before the rent is actually due. I love this app as well as the realator! **Developer response:** Hi, there! Thank you so much for the 5-star review! We are happy you are enjoying the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*