# TenantEv — user reviews > 31 indexed App Store user reviews of TenantEv by TenantEvaluation, rated 4.80/5 from 2,181 ratings. - Source: https://appshunter.io/ios/app/tenantev/id6447689989/reviews - App overview in markdown: https://appshunter.io/ios/app/tenantev/id6447689989.md - Rating breakdown: 5★ 2,003 · 4★ 92 · 3★ 20 · 2★ 12 · 1★ 54 ## What do users think of TenantEv? Overall sentiment: negative **Pros** - 👍 Well-organized and professional application process - 🔒 Provides security and attention to detail - 📱 Mobile-friendly with intuitive interface - 🌍 Native language translation support (Portuguese) - 📊 Real-time status tracking and updates - ⏱️ Efficient and time-saving for approved users - ✅ Clean and easy-to-use platform when working properly **Cons** - 🐢 Extremely slow and laggy performance - 📤 File upload failures requiring multiple attempts - 💸 High application fees ($150-$300) perceived as excessive - 🔐 Frequent login and authentication issues - ⚠️ Misleading fee structure and hidden costs - 😤 Poor customer support with long wait times - 🔄 Application crashes and data loss - 📋 Unnecessarily complex and lengthy application process - ❌ Inconsistent field visibility and form navigation - 🚫 Mandatory fields requesting irrelevant information **Commonly reported bugs** - App crashes and loses user data during submission - Login failures and authentication errors - File upload timeouts and failures - Slow page navigation (20+ minutes between pages) - Document upload taking 3+ minutes per file - Form fields not displaying properly during input - Application gets stuck at paywall - Session timeouts without warning **Most requested features** - Improved app performance and speed optimization - Better customer support accessibility - Clearer disclosure of all fees upfront - Simplified application process with fewer mandatory fields - Better form design with visible input fields - Offline functionality or data persistence - More transparent processing time expectations ## Newest reviews (10 of 31) ### 2/5 — Hate it *2026-01-23, version 6.1.12* Worse app to ever had to use, supper slow is laggy, can’t upload files or takes 20 attempts to get it done, takes like 20 minutes to go from one page to another and unfortunately a lot of HOA are using this app and it sucks DO BETTER! ### 2/5 — Realtor *2025-11-17, version 6.1.9* Needs to be user friendly ### 1/5 — Awful is an understatement *2025-05-02, version 6.0.8* I had to take several pictures of my ID before it finally accepted it. The app does not show the fields as you are filling them out. The layout is terrible. If I were a business using this app, I would have to really reconsider my purpose in life. It is horribly clunky, unnecessarily, lengthy, continuously lagging, and ultimately a waste of good electricity. ### 1/5 — Painfully slow *2025-05-01, version 6.0.8* Painfully show ### 1/5 — HORRIBLE EXPERIENCE *2025-04-11, version 6.0.7* The page lags all the time. Documents take around 3 minutes each for them to upload. The application fee is mega expensive for no reason because at the end of the day is more tedious to fill out information in this app than to do so in a paper copy application. It doesn’t let you proceed until you provide madly unnecessary information because is “mandatory”. This app almost made me consider if I should move into a new house or not. It is a horrible bureaucratic process, where is this money even invested into? Because surely none of it is to improve the users experience. ### 1/5 — Horrible app *2024-12-18, version 4.1.5* I wish I could leave zero stars given the frequency with which it crashed and failed to save the data I’d painstakingly tried to enter. ### 1/5 — Bad site *2024-11-23, version 4.1.5* This is a terrible company!! Impossible to navigate the site No person is able to help ### 1/5 — It is stupid *2024-09-27, version 4.1.5* And onerous. It is like doing taxes. They say it takes 45 minutes. It takes HOURS. it does stupid things like Income Verification when you already say one of the applicants is retired. It says paystubs are not good because they have SSNs, but the application collects the SSN anyway. When the recent paystubs are submitted, it wants to do employment verification by sending an email. SO MANY UNNECESSARY TIME CONSUMING STEPS! Just stupid ### 1/5 — Terrible App! *2024-09-19, version 4.1.5* This app is awful! It kicks you out and you lose all your work. It won’t let you complete the app properly. It never allowed access to the pay wall then my application just sat there. THEN they want more money! These people are scam artists. Just read their defensive responses and causes to constructive criticism. ### 1/5 — $150 and then an additional $45 if you want “expedited services” *2024-09-12, version 4.1.5* What a ripoff. $150 just to collect my Information. Then they tell you you must pay an additional $45 if you don’t want it to take a long time. The renting process is already stressful as it is and applications like this make it even more frustrating. This application and the people who run it are predatory. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible User Experience *2026-07-14, version 6.1.20* They require an excessive amount of documentation. First, they ask for three months of bank statements, then they ask you to connect your bank account so they can monitor transactions—which feels unsafe, especially after already receiving the statements. They also require references from coworkers, employers, and previous landlords, with each person forced to write at least 100 characters. On top of that, they request numerous documents, including insurance and vehicle registration. The app is also extremely buggy and constantly gives errors. The entire process is excessive, invasive, and frustrating. ### 1/5 — Paid 90 extra for 24 hours turn around *2026-06-11, version 6.1.20* The application nor the website work properly and it delays the process do not pay for expressive service. ### 1/5 — Log in issue *2025-11-17, version 6.1.9* App always has issues logging in. ### 1/5 — Bad assistance and bad technology *2025-10-21, version 6.1.9* I’m surprised that this app is causing me a big problem for beeing accepted in the buildings association and thus my lease is at risk! The landlord is not beeing able to sign a document due to a tech issue and no one is beeing able to help! I called 3 times and always I have to wait for 1 hour … I’m very disappointed! ### 1/5 — Absurd Fee *2025-09-11, version 6.0.12* $300 to upload and verify couple basic documents to just send it to my HOA is a scam and I have been ripped off of $300. Shameful. And the association told me they have no control over the fees because that’s what you negotiated with them so someone doesn’t have their story straight. Either way it’s a scam. Background checks don’t cost $300 ### 1/5 — Absurd Fee *2025-09-08* $300 to upload and verify couple basic documents to just send it to my HOA is a scam and I have been ripped off of $300. Shameful **Developer response:** Hi there, We’re sorry to hear about your frustration. TenantEvaluation does not determine application fees — these amounts are set by the association or management company you applied to, and all funds are remitted directly to them. The fees typically cover services your association requires, such as background checks, credit reports, document collection and review, and other processing needed for your approval. If you have questions about the fee, please reach out to your association directly, as they will be able to assist you further. In the meantime, if there’s anything else we can help you with, we’re here to support you. ### 1/5 — Scam project *2025-06-23* I was forced to go through a check through this scam service, while the paper version of the agreement with the community does not require the documents they request at all, we uploaded documents for a whole week. If you want to lose money, time and not get approval, then this is the service for you. **Developer response:** Hi Robin, thank you for your feedback and we’re sorry for the inconvenience. Please note that Tenant Evaluation does not decide what documents are required — all requirements are set directly by your community’s HOA or property management company. We understand how frustrating it can be when there’s a mismatch between paper instructions and digital requests. If you believe certain documents should not be required, we recommend contacting your community directly and asking them to reach out to us. We’ll gladly work with them to update or remove any unnecessary requirements from their digital application form. For further help, feel free to email us at support@tenantevaluation.com — we’re here to assist. The Tenant Evaluation Team ### 1/5 — Crazy *2025-06-17* I don’t know who made this but this person have to die with very painful death. ### 1/5 — Fail to properly disclose approval process *2025-05-28* SCAM! MISLEADING! They charge $150 application fee. Then advertise to you $100 platinum services to expedite your process. What you won’t find out until after you process your payment is there will be signatures required that can delay your process, especially on Weekends and Holidays because you are waiting on the signatures. Then they want a lease with signatures which you also have to wait on to be generated none of which is disclosed before you pay, so there is an automatic delay to processing. Then when you gather the documents successfully and they close your application they clarify that the service only guarantees processing time for them and doesn’t guarantee the time frame of the company to process an approval /denial. So after pay you still have to wait for the company regular up to 30 days processing time. **Developer response:** Thank you for your feedback. We are truly sorry to hear that your experience felt misleading, and we appreciate the opportunity to provide clarification. We want to emphasize that all fees and service options are clearly disclosed before payment is completed. These fees are displayed upfront, and applicants are informed about their purpose and limitations. Regarding the Platinum Service, we do our best to be transparent about what it includes. It is designed to expedite processing on our end at Tenant Evaluation, and we make it clear throughout the process that turnaround times still depend on the applicant's responsiveness and the availability of third parties for required documents and signatures. For example, delays may occur on weekends or holidays if certain parties are unavailable to sign or provide documentation. In every application, we inform users step-by-step of the documents and signatures that may be required, based on the specific criteria set by the community or association. These requirements are not determined by Tenant Evaluation but are dictated by each property’s unique onboarding policies. Lastly, while the Platinum Service prioritizes your application within our system, it does not affect the processing time of the community or property management, which may have their own internal procedures and timeframes, including up to 30 days for final decisions. This distinction is also clearly explained at the time the service is offered. Thank you again for your feedback—it helps us continue improving transparency and service. ### 1/5 — Applicant *2025-05-16, version 6.0.8* Terrible app, nothing works, impossible to sign in or review aplicación, impossible to work in it ## Most praised reviews (10 highest-rated) ### 5/5 — Pago de la aplicación *2026-08-28, version 6.1.22* Por algún motivo me cobraron 300 $ por está aplicacion ### 5/5 — TentantEv *2026-07-03, version 6.1.20* Quick & Easy Application Process ### 5/5 — Excellent! *2026-03-24, version 6.1.18* Excellent experience so far. The application process is very organized, thorough, and professional. I truly appreciate how everything is structured and easy to track step by step. The platform gives a great sense of security and attention to detail, which is very important when applying for a home. Everything has been smooth, and I’m very grateful for the support and clarity provided throughout the process. Thank you for making this experience so efficient and well-managed! ### 5/5 — Awesome *2025-08-27, version 6.0.12* Great source to use they are very respectful ### 5/5 — Super Easy and Convenient! *2025-07-01, version 6.0.11* I did everything from my phone — super useful and easy to use. I loved that I could do it in my own language too, since they have native translation in Portuguese. Made moving into my new home smooth and stress-free! Highly recommend. ### 5/5 — Amazing *2025-06-22, version 6.0.10* Application process easier than I ever expected. I was able to upload documents, track my status, and complete everything right from my iPhone. The app is clean, fast, and super intuitive—even better than doing it on a computer. What I loved most was getting real-time updates. Thank you Andrea for your help. ### 5/5 — Great *2025-06-20* TenantEvaluation is easy to use and saves a lot of time. It simplifies the application process for both managers and applicants. Great tool for HOAs and condos. ### 5/5 — Best service!! *2025-06-18, version 6.0.9* Amazing service, fast, reliable and user friendly !!! ### 4/5 — Application process download *2026-09-01, version 6.1.22* I did it today for the third time. each time, it says it is complete and acceptable yet you still don’t have it ### 3/5 — Some issues *2026-06-22, version 6.1.20* Everything was great, but the most important part didn’t work right! I needed to Mark a different date range on the application since I am joining an existing lease, however, it didn’t let me! It was fixed to the current year / month. Probably will delay me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*