# Tend - Premier Hospitality — user reviews > 150 indexed App Store user reviews of Tend by Tend Exchange LLC, rated 4.41/5 from 4,126 ratings. - Source: https://appshunter.io/ios/app/tend-premier-hospitality/id1494224957/reviews - App overview in markdown: https://appshunter.io/ios/app/tend-premier-hospitality/id1494224957.md - Rating breakdown: 5★ 3,298 · 4★ 201 · 3★ 102 · 2★ 74 · 1★ 451 ## What do users think of Tend? Overall sentiment: negative **Pros** - 🤝 Great team and experience - 💰 Good pay and flexible scheduling - 🤩 Fun and upbeat environment - 🚀 Easy to use app **Cons** - 🤖 Poor customer service and communication - 🕰️ Delayed or missing payments - 🤔 Selective and inconsistent approval process - 🧨 Disorganized and unprofessional management - 🚫 Difficult to reach support **Commonly reported bugs** - App crashes and freezes - Incorrect shift details and schedules - Issues with location tracking and check-in **Most requested features** - Referral program - Improved approval and selection process - Better communication and support channels - More transparency around payment and tipping ## Newest reviews (18 of 150) ### 3/5 — Never got work *2025-06-08, version 2.1.0* This app was easy to use but I never got a job and there weren’t many jobs available. But the features of the app were ok. Now they are going out of business. Not sure what happened. ### 2/5 — Good but not fair *2025-06-01, version 2.1.0* To begin, the application process for the app is exceptionally fast and streamlined. It involves a brief introduction where you provide basic information about yourself. This is typical for gig work platforms, as the application process tends to be straightforward and informal. However, the core issue lies within the operational structure of the app in my location. It appears to be heavily influenced by subjective selection practices. From firsthand observation and conversations, it is evident that leads tend to repeatedly select the same individuals for gigs, thereby limiting opportunities for new applicants. In many cases, only when a regular worker becomes unavailable is a new candidate considered. Additionally, the app’s system seems prone to manipulation. Leads reportedly have the ability to misreport or adjust workers’ hours, creating inconsistencies and potential ethical concerns. While being selected for a gig can offer a unique and rewarding experience, the overall design of the platform, particularly the degree of control vested in leads, raises questions about fairness and transparency. ### 3/5 — Very sketchy *2025-04-10, version 2.0.8* Um it took me forever to get selected for gigs in Albany NY. When I was finally selected, I learned that the Candlelight manager was pre selecting workers to form a reliable group and after that you’d always get selected if you applied and most likely always working with the same ppl. Unfair, but at least I was getting selected for shifts now. After I moved it basically was impossible to get shifts in NYC. Now the app won’t even allow me to apply (made new acct) saying my skill set isn’t in alignment. I’m just confused… it was working so well now I can’t even get gigs anymore ### 1/5 — Terrible App *2025-04-09, version 2.0.8* I'm living in Chicago (big city) so there are some jobs being posted enough to make some decent money. Only issue is that they NEVER accept me as a worker. I guess you're in competition with a possible of hundreds of other people but they only need 3-6 ppl (usually). If you never get the experience, you cant add anything to the tend app as worker experience so they think you dont have any and dont choose to hire. Been like this for MONTHS. Haven't been booked once. If I could give it a zero star, I definitely would. Not worth it at all. ### 1/5 — Don’t recommend *2025-04-08, version 2.0.8* The worst gig working app I’ve used. Requested a job with a payout of $200+ and was only paid $140 ### 1/5 — No Pay *2025-04-02, version 2.0.8* They will give you the run around. It has been over 2 weeks and I’m on dispute number 2 with this app. I have seen on Reddit where many others also have never been payed. ### 1/5 — Still haven’t received pay for work *2025-03-26, version 2.0.8* I have yet to receive my pay from them. When I reach out they tell me to dispute it but it’s still says pending so I can’t and then it could take up to 8 business days to get my funds. When it’s only suppose to be 2-3 business day it’s been a weekend and more than enough business day about to be a week on tomorrow. Until I get my funds. I will say this app is a 1 star you just don’t do people like this. My son is on spring break and I don’t have the extra money from the extra jobs I picked up to do anything with him worst app I have ever worked for. ### 1/5 — Not profesional *2025-03-25, version 2.0.8* They do not select you unless you are a favorite not caring about the certifications you have or the work experience you have ### 1/5 — Good idea, but absolutely no shifts *2025-03-20, version 2.0.8* I signed up, did all the interviews, and there are no shifts, nor has the app ever shown a single job in my area. It would be one thing if there were the occasional shift that got picked up, but there’s absolutely nothing! I live in a major city and have the range set to 25 miles. How is this possible?! Do restaurants just not use the app? At this point it’s just taking up space on my phone. ### 1/5 — No point in downloading *2025-03-19, version 2.0.8* What’s the point in having this app if you’re just gonna pick someone who has already been on those type of jobs and you’re not gonna go with first come first serve I did my research and found out from other employees that even though I applied ahead of them they got pickedIt should be a first come first serve basis not a pick your favorite type of deal. ### 1/5 — Line cook *2025-03-13, version 2.0.8* Literally it’s been over 5 days and still not approved for this position I don’t understand why this takes so long makes me want to delete my account it’s ridiculous ### 2/5 — Definitely room for improvement *2025-03-01, version 2.0.8* They seem to have the most shifts available in my area compared to other gig apps, however, customer service does not provide any valuable feedback when you ask them questions. It can take days/weeks to get approved for shift applications. I applied for a shift tomorrow morning and my application still says pending. When I asked support when do applications typically get approved, they told me I had to frequently check the app for updates which is ridiculous. I can’t even plan my schedule/week because I’m waiting around to see if I am working or not. Good luck trying to get any shifts in the LA area if you’re new. ### 1/5 — They are snakes. *2025-02-27, version 2.0.8* I’m the guy who didn’t get paid for his time they only paid me for 3 hours when I worked 12, I addressed this to their team many times and now they’re trying to weasel out of dealing with me. They blocked my access from the app cause I told them I’d leave a bad review. And it’s scummy I just wanna delete my info so they don’t sell it to third parties but I can’t access their app. Don’t bother guys these people are not ones you can trust. ### 1/5 — Horrible hospitality free freelance app *2025-02-17, version 2.0.8* My experience with this has been absolutely horrible for one. I’ve yet be selected for a gig or shift given my 12 years of Michelin star experience in New York of all markets. I’m quite surprised by the difficulties I’ve had contacting any support from tend also its extremely limited in certain cities. ### 1/5 — If you value your time don’t waste it on this app. *2025-02-14, version 2.0.8* This has to be the absolute worst hiring app around. I'm a college grad with plenty of experience and the amount of time I've wasted just to be continuously rejected is beyond me. I would recommend this to zero people I know. ### 1/5 — Never on time approving jobs *2025-02-11, version 2.0.8* Every time I get approved for a job is always last minute and then I have to cancel the job because I already got approved to work somewhere else because it takes forever to get approved and then I get penalized because I canceled late because it’s their fault for adding me to the shift last minute ### 1/5 — Honest Review *2025-02-09, version 2.0.7* At first I felt good about this app. But after 2-3 shifts, I got 0 open positions. I messaged them, still they haven’t took any action. So don’t use this, worthless app. ### 1/5 — Worse App! *2025-02-06, version 2.0.7* You can never get work from this place.. No good at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t update my profile despite my experience *2026-01-12, version 2.1.0* Whenever I try to log in, I get rejected saying no positions before logging in ### 1/5 — Terrible *2025-08-08, version 2.1.0* I’ve been on the app since 2023 and been on 3 jobs. And it took me 2 pay cycles to get on check because of the other app you have to download just to get paid. Customer service doesn’t exist. Do not download this app. You e been warned!!! ### 1/5 — The hate *2025-06-20, version 2.1.0* The leads at Sofi & Bmo stadium , singled me out. I’m not allowed to work at any gig. I have no faults or complaints towards my behavior. Just like always. Talent pushed to the side. I even have perfect attendance, still laid off. Only I Los Angeles CA - fuel . ### 1/5 — Waste- *2025-06-09, version 2.1.0* Platform is joke- who ever selects lay’s favorite. Explains why this platform is closing… good ### 1/5 — Useless app *2025-06-05, version 2.1.0* I have applied for literally every shift on this app over the past year and have not been selected for a single shift. This is also the case for most people as they only need about 3-4 workers a month from their entire platform. There is no work for 90%+ of users and Tend keeps leading us on with fake posts to create the illusion of more work than there actually is. I’m glad they’re finally going out of business because more than enough of my time has been wasted by using this app. ### 1/5 — Just 1 *2025-06-03, version 2.1.0* I do have this app for over 4 years and got only one job. Been in hospitality business for over 25 years, so experience wasn’t the issue. Believe employers is limited ### 1/5 — Geodis Park Nashville Tennessee *2025-05-28, version 2.0.9* Horrible to get paid 15 Days after I work and they still say that they need to confirm the hours ,Just horrible. ### 1/5 — Celebrating the end of this dreadful app *2025-05-22, version 2.0.9* So happy this app is finally getting taken off the market now hopefully these businesses will migrate to a better platform :) ### 1/5 — Still haven’t been paid! *2025-05-14, version 2.0.9* What gives? I waited the allotted time and it’s still processing? And why was customer service so dismissive to me?! ### 1/5 — Tend app bad communication *2025-05-14, version 2.0.9* I wouldn’t recommend this app! THEY DONT keep their word on paying on time! I worked two shifts and still haven’t been paid!!! someone hasn’t reached out to me to reassure that my payment will be released soon . Just bad communication all together and NOT a company about their word. They DONT care . ## Most praised reviews (10 highest-rated) ### 5/5 — Gotcha biiihhhgg *2025-08-09, version 2.1.0* GOTTEM COACH ### 5/5 — Great! *2025-02-20, version 2.0.8* This app is legit and it’s absolutely wonderful! ### 5/5 — Tend>>> *2025-01-29, version 2.0.6* I love Tend!! The best side hustle and I love how there’s so many different types of gigs to choose from. The pay is very fair and you get paid quickly! I’ll be sad if Tend ever goes away ### 5/5 — Wow *2024-12-06, version 2.0.1* Excellent ### 5/5 — My job is at TEND *2024-11-26, version 2.0.1* I have worked four different shifts for 10 and I enjoy them all and I would like many many more. I am the type that would love to work 40 hours a week so any open shifts send them my way please thank you. ### 5/5 — Good company *2024-11-17, version 2.0.1* One of the best I’ve worked with I just don’t get enough work ### 5/5 — Flexible and great gigs *2024-11-10, version 2.0.1* Tend has been the greatest. My daughter and I have been working gigs with them for many years now. For my daughter was perfect, it gave her the freedom to work and finish her bachelor degree. She was able to make some extra money to help for her university expenses at UCSD. That’s the great thing about Tend they have gigs any where you go. She worked out there in San Diego while going to University there and I worked them back at home in LA. For my self I love the fact that I can pick and chose the Events’s dates and times that I can work since I have a regular job. The places and people I’ve met and been it’s some of the best part of working with Tend. All there staff are very professional and never have had a issue with pay out. Love being part of the Tend team. ### 5/5 — Chef assistant *2024-11-08, version 2.0.1* Great team work ### 5/5 — Rating *2024-11-03, version 2.0.1* I always have fun working events. Tend has been good to me ### 5/5 — Customer Service non existent!! No payments *2024-10-30, version 2.0.1* I have worked a total of 4 shifts on this app and I have only been paid for one job. The app doesn’t have any customer service line or repetitive that reaches out to help with the issue. There is no other pay option so now I’m stuck texting a number with no reply. We have exceeded the 2-3 business day mark with no payments sent. Spoke with supervisor at Job spot who liked me and sent a review and he informed me that my hours were verified days ago and sent me jobs for future service I just am hesitant to accept anything else if this is the pay process not ideal. The app basically has no way to reach out to anyone in regards to clearly this matter up. Help --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*